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Published by Universitas Lancang Kuning

ISSN : 16933516 EISSN : 25287575 DOI : 10.31849

Core Subject : Economy, Education, Social,

Economics, Econometrics & Finance Education Social Sciences

The scope includes but is not limited to topics, e.g. public policy, administrative reform, corporate governance, collaborative governance, dynamic public services, e-government, digital governance, e-commerce, local government studies, multi-level governance, financial institutions, behavioral finance, innovation, entrepreneurship, microfinance, human resource, knowledge management, leadership, strategic management, organizational development, institutionalization, organizational behavior, learning culture, fiscal policy, tax administration, international tax, politics of taxation, welfare and national security, and sustainable development

Arjuna Subject : Ilmu Sosial - Administrasi Publik

Articles 431 Documents

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The Implementation of Market Service Retribution Policy of Trade and Industry Department of Pekanbaru hernimawati, hernimawati; sufi, wasiah
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

The market service retribution policy is basically a part of the source of local revenue that is quite necassary which will also determine the level of a region self-development and it can also determine the target of development and the area of development in the future. This study aims to determine the implementation of market service retribution policies in the Department of Trade and Industry of Pekanbaru City along with supporting factors and barriers. The research method used is descriptive method with a qualitative approachment. The theory used is the theory of George C.Edwards III which suggests four indicators that play an important role in achieving successful implementation. The results showed that the implementation of the market service retribution policy in Disperindag Pekanbaru City has shown good results, where policies were implemented in accordance with local regulations that have been made by the Regional Government regarding to The Market Service Retribution. However, lack of human resources as an interpreter or inner worker who is a civil servant because all this time the inner bill is an employee of honorarium, which is worried to commit fraud as well as retribution from the market service and the lack of financial or budgetary resources received due to a lack of awareness retribution in complying with regulations that have been included in the Regional Regulations regarding payment of retribution.

Pengaruh Motivasi Terhadap Semangat Kerja Pegawai Honorer Pada Dinas Pendidikan Kabupaten Pelalawan Syafrina, Nova; Manik, Sudarmin
Jurnal Niara Vol. 13 No. 1 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

ABSTRACT This research was conducted at Pelalawan District Education Office. With the aim of research to find out. In the field of education and education. The population in this study were all civil servants at the district level, while the sample in this study amounted to 95 honorary employees. Data analysis used is validity test, reliability test, normality test, simple linear regression test and determination coefficient test. While hypothesis testing uses t test. The result of the research is that these variables give very positive and significant results to tcount values â€‹â€‹of 10,340> t table 1,985 with a significance level of 0,000 smaller than 0.05. In simple linear regression, the equation Y = 15,223 + 0,843X is obtained. Whereas in the test the determination coefficient of R square value is 0.535, this means that the variable work motivation (X) contributes to the working spirit of the employees of the Education Office of Pelalawan Regency by 53.50%. Keyword: Motivation, Work Spirit ABSTRAK Penelitian ini dilakukan pada dinas pendidikan kabupaten pelalawan. Dengan tujuan penelitian untuk mengetahui Pengaruh motivasi kerja terhadap semangat kerja pegawai honorer pada dinas pendidikan kabupaten pelalawan. Populasi dalam penelitian ini adalah seluruh pegawai honorer pada dinas pendidikan kabupaten pelalawan, sedangkan sampel dalam penelitian ini adalah sebanyak 95 pegawai honorer. Analisis data yang digunakan adalah uji validitas, uji reliabilitas, Uji normalitas, uji regresi linear sederhana dan uji koefisien determinasi. Sedangkan uji hipotesis menggunakan uji t. Hasil penelitian ini bahwa variabel motivasi kerja berpengaruh positif dan signifikan terhadap semangat kerja pegawai honorer pada dinas pendidikan kabupaten pelalawan dengan nilai thitung sebesar 10,340 > ttabel 1,985 dengan tingkat signifikasi 0,000 lebih kecil dari 0,05. Pada regresi linear sederhana didapat persamaan Y=15,223 + 0,843X. Sedangkan pada uji Koefisien determinasi nilai R square sebesar 0,535, hal ini berarti variabel motivasi kerja (X) memberikan sumbangan pengaruh terhadap semangat kerja pegawai honorer Dinas Pendidikan Kabupaten Pelalawan sebesar 53,50% Kata Kunci: Motivasi, Semangat Kerja

Leaders Vertical Coordination To Community in The Development Implementation nurpeni; fara meriyan sari
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Research with the title Vertical Village Coordinating Leaders to the communityin the implementation of development in the Wonorejo Village Marpoyan Damai District Pekanbaru City was held for about five months, where a phenomenon that often occurs where the problem of floods and accumulated rubbish always becomes an annual problem in the Kelurahan. Besides that, the implementation of community empowerment in the form of skill improvement is still less attractive to the community. This condition is inseparable from the lack of communication by village leaders to the community. The concept of theory in this study refers to the concept of James D. Money in the Shafi Inu Kencana (2011: 35) the elements that exist in coordination include:1. Settings, 2. Synchronization, 3. Common Interests, 4. Common Goals with data collection techniques through observation and in-depth interviews. The type of research is done through a qualitative descriptive approach. The results of the study showed that there was a lack of public knowledge about regulation, synchronization, shared interests and shared goals, this was due to the lack of communication by village leaders to the community and also the lack of socialization about the importance of environmental cleanliness.

Customer Service Officersâ€™ Ethic at PT. Avia Jaya Indah (Business Partner) PT. CPI In Pekanbaru prihati, prihati; Elly Nielwaty
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

This study aims to determine (1) How Ethics of the Customer Service Officers of PT. Avia Jaya Indah at PT. Chevron Pacific Indonesia, (2) Any obstacles in implementing Ethics in the Customer Service Officers of PT. Avia Jaya Indah at PT. Chevron Pacific Indonesia. This research method is qualitative research, after the data in the field are collected through observation, interviews and documentation, the data is clarified according to the type of data, then the data is analyzed qualitatively to describe or describe the factors that lead to the Customer Service Ethics of PT Avia Jaya Indah at PT. Chevron Pacific Indonesia in Pekanbaru is not running as it should. The results of this study indicate that (1) The overall ethics of customer service serving PT. Avia Jaya Indah is good enough and in accordance with the specified indicators, but there are still some shortcomings, such as still often found CSI employees have not used greeting generously, still often found employees who are dressed in uniform and harmonious and there are still employees who are less professional in responding to work due to lack of information and understanding of Customer Service Officers on going work in the field. (2) Obstacles that occur in implementing service ethics at PT. Avia Jaya indah is that there is still lack of professionalism in communication with customers, no follow-up regarding follow-up of requests to the customer concerned, lack of Customer Service knowledge about work in progress in the field and lack of daily evaluations of supervisor work results of customer service employees

Maladministrasi Birokrasi di Indonesia Dalam Perspektif Sejarah Rodi Wahyudi
Jurnal Niara Vol. 13 No. 1 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Understanding the rational mindset, employee morale and governance behavior can be known through the historical roots of a nation. Their grip on administrative ethics and adherence to the code of public service ethics can be used as indicators of quality of service to the community. This paper aims to discuss the bureaucratic maladministration behavior in Indonesia in the historical approach. Analysis of scientific sources relating to history is the main method used in this paper. Researchers divided the history of bureaucratic maladministration into five epochs, namely the pre-colonial era, the Dutch colonial era, the Japanese colonial era, the Old Order era, the New Order era and the post-reform era. The results of the analysis of this study indicate that public administrators are more focused on serving the interests of the authorities rather than serving the people. The term bureaucracy used has indeed changed with the times, bureaucracy of priyayi and servants, bureaucracy of civil service, modern bureaucracy, but their behavior still serves the ruling regime. Even though post-reformation, there has been a change in legislation relating to public services, but at the level of bureaucratic maladministration behavior, it has still failed to overcome. Preventing bureaucratic maladministration behavior through planting and practicing religious teachings and social norms is a solution that can be done by the government so that the ideals of bureaucratic reform can be realized. Keywords: maladministration, bureaucracy, administration, public services.

A Case Study: Policy Communication at Postgraduate Program Academic Service of Public Service Ismandianto; Faisyal Rani
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

This research aims at describing the factors influence the policy communication at Postgraduate Program Academic Service of Public Service unit of Politic and Social Science Faculty of Riau University. The method of this research is qualitative with purposive sampling technique used. The sample of the research is the persons who know and involved in the academic service of Politic and Social Science Faculty of Riau University. The data were collected by documentation, interview, and observation. The data were analysed by using descriptive qualitative technique which focus on the particular object intensively. The finding of the research shows that policy communication implementation in Academic Service Unit was poor. It caused by the unbalance ratio of lecturer and students, lack of facilities maintenance, and there is no Standard Operational Procedure (SOP) in administration implementation, and the lack of monitoring and evaluation quality applied by the Faculty management. The factors influenced this policy communication were facilities and infrastructures, qualified human resources availability, Standard Operational Procedure (SOP) availability, studentsâ€™ capacity management, studentsâ€™ study road map service availability, course service and course monitoring implementation availability

Training, Working Motivation and Performance of Non-Permanent Workers-Auxiliary Staff of Agricultural Extension Workers (THL-TBPP) Rinofi; Asmawi; Zul Irfan
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

This study aimed to analyze the effect of training and working motivation on performance of the non-permanent workers-auxiliary staff of agricultural extension workers (THL-TBPP) in West Sumatra. The research method used was a survey approach with quantitative methods and the techniques of data analysis used were descriptive and inductive analysis. The research results indicate that the extension management training of THL-TBPP on training material, facilitators, and training organizing aspects have been conducted very well. The extension workersâ€™ motivation of THL-TBPP regarding the needs of achievement and affiliation was very high, whilst the motivation over the authority was medium-worth. The performance of THL-BPP extension workers from the counselling preparation, implementation, counselling to the evaluation and reporting was very high in which the extension workers of THL-BPP carried out all the duty very well. The training had a significant level of 0.000 < 0.05 so that it fulfilled the condition to be the supporting variable of extension workers performance. It means that if the performance of THL-TBPP extension workers in West Sumatera increases, then it is caused by one of the training done. The agricultural extension management training has given a positive impact on the improvement of THL-TBPP extension workers performance in West Sumatera. The motivation had a significance level of 0.004 < 0.05 so that it has fulfilled the condition to be the supporting variable of extension workers performance as well. The high motivation for extension workers will increase the performance of THL-TBPP extension workers in West Sumatera.

The Effect of Discipline on Employeesâ€™ Work Performance on the E-warong KUBE PKH Program at Social Empowerment and Poor Management of the Sosial Service of Pekanbaru surya dailiati; Sri roserdevi nasution
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

This research aims to find out the effect of work discipline on the performance of employees on E-warong KUBE PKH at social empowerment and Poor Peopleâ€™s Management of Pekanbaruâ€™s Sosial Department. This research is a quantitative research with an associative approach. Operational definition includes indicators and Discipline Variable (X) namely attendance, obedience to work standards, high alertness, and athical work. Then the performance variable (Y) is productivity, service quality, responsiveness, responsibility, and accountability. This research has a population of 39 people from the Office of Social Services in Pekanbaru, the sampling teachnique using the census method is the overall retrieval of the existing population. Data collection techniques used was Observation, Questionnaire and Documentation. Measurement data used is the Likert Scale. The data analysis technique used is Simple regression.Conclusions based on data analysis and testing of the resulting hypothesis, namely the influence of Discipline on the Performance of Supervisors on the E-warong KUBE PKH in the field of social empowerment and poor handling of the Social Service of Pekanbaru City obtained the results of Y = 14,576 + 0,722x and Significant t results of 72%. Then based on the test results of the Guerdian of the E-warong KUBE PKH in the field of social empowerment and the managent of the poor, Pekanbaru social services were 55,4%.

Uang Kuliah Tunggal (UKT) for Students in 2018 M. Yusuf Daeng; Ruslihardy
Jurnal Niara Vol. 12 No. 2 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

The background of this research is problems relates to implementation of the Uang Kuliah Tunggal Policy in the Faculty of Social and Political Sciences (FISIP) University of Riau. UKT is a policy of Single Tuition for students. The purpose of this study is to evaluate the implementation of the Single Tuition Policy (UKT) at the Faculty of Social and Political Sciences, University of Riau in 2018. The research method used is descriptive method with a qualitative approach. Informants were determined by purposive method. The technique of collecting data uses observation, interviews and documentation. The results of the study indicate that effectiveness, adequacy, responsiveness and accuracy in implementing the policy have been fulfilled. Whereas for efficiency and equity is not yet fully fulfilled

PELAKSANAAN ASAS PELAYANAN PUBLIK PADA PUSKESMAS SIMPANG BARU KOTA PEKANBARU Tua F S, Harapan; syofian, syofian
Jurnal Niara Vol. 10 No. 2 (2018)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Public services are the result of organizing organizations. Starting from all forms of activities in the arrangement, guidance, guidance, providers of facilities, services and others carried out by organizations engaged in the public sector. One public institution that organizes public services is the puskesmas while still paying attention to the principles of public service created by the institution in providing services to the community. The purpose of this study was to study the principles of service at the Simpang Baru Health Center, Simpang Baru Village, Tampan District, Pekanbaru City. The researcher uses a qualitative method that describes the implementation of the principles of public service by studying and studying the theory as a guide. Research informants are Puskesmas employees and the community as patients at Puskesmas with data collection techniques namely observation and interviews.

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Contact Name trio saputra

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Editorial Address jl. yos sudarso Km.08 Rumbai Pekanbaru

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Contact Name
trio saputra

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trio_saputra@unilak.ac.id

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+6285364465335

Journal Mail Official
jurnalniara@gmail.com

Editorial Address
jl. yos sudarso Km.08 Rumbai Pekanbaru

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Kota pekanbaru,

Riau

INDONESIA