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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 258 Documents
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Building Citizen Satisfaction Towards E-Government Services: A Conceptual Framework Telly Pauline Ulviana Siwi; Zaidan Nawawi
Jurnal Manajemen Pelayanan Publik Vol 6, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v6i2.46471

Abstract

In the context of government services, user satisfaction becomes the determinant of its success. This study aims to develop and examine a model for determining citizen satisfaction with e-government services using the technology acceptance model (TAM) and trust theory. Specifically, we look at the role of perceived e-service which consists of core services, facilitating services, and supporting services in influencing perceived usefulness and trust in e-government. We also see how trust in e-government affects perceived usefulness and citizen satisfaction. Finally, we examine perceived usefulness regarding its influence on citizen satisfaction. This study is carried out on citizens who are obliged to pay and report taxes (taxpayers) through the online platform of Directorate General of Taxes (DJP Online) in South Sumatera Province, Indonesia, as many as 240 respondents. The data is collected online by distributing questionnaires through Google Forms. The data obtained is then analyzed using Structural Equation Modeling with Partial Least Square (SEM-PLS). The findings of this study indicate that perceived e-service which consists of core services, facilitating services, and supporting services has a positive influence on perceived usefulness and trust in e-government, while trust in e-government affects perceived usefulness and citizen satisfaction. Finally, this study confirms that citizen satisfaction is influenced by perceived usefulness.
Household Food in Bandung Regency Susniwati Susniwati; Kurhayadi Kurhayadi
Jurnal Manajemen Pelayanan Publik Vol 6, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v6i2.46387

Abstract

The availability of food for families living in Bandung Regency during the Covid-19 pandemic is the topic of this study's discussion. Given that the government is presently enforcing social restrictions in certain locations of Indonesia, access to affordable food is a key concern during the Covid-19 outbreak. In order to meet the family's food demands, this study will examine how access to food has changed for residents in Bandung Regency. The researcher employs a literature analysis on food availability and literacy of the effects of COVID-19 on food as an analytical tool. The approach is phenomenological, and the methodology is qualitative. According to the study's findings, the Bandung Regency Government helps households meet their food needs through direct and social access. by maintaining food security, supplying nutrient-rich food to disadvantaged individuals and groups, and evaluating trade taxes.
Electronic Goods/Services Procurement Policy Implementation at the Ministry of Energy and Mineral Resources Nova Magdalena Ginting; Herijanto Bekti; Sawitri Budi Utami
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.46332

Abstract

The government institution responsible for managing energy and mineral resources in Indonesia is the Ministry of Energy and Mineral Resources (MEMR). In carrying out its responsibilities, the MEMR procures goods/services to support its operational activities. To ensure transparency, accountability, and effectiveness in using the state budget, crucial to research the effective implementation of electronic procurement of goods and services in the MEMR. This research examines how the MEMR has implemented electronic procurement of goods and services. Based on the literature review, similar research has yet to be conducted. The research methodology used is qualitative descriptive. The findings of this study demonstrate that the MEMR's e-procurement policy has been successfully implemented. However, several things become input from researchers, namely that the MEMR is serious about improving the standards and maturity of e-procurement services; improving a professional work culture with integrity and optimizing the use of information technology in e-procurement; increasing communication with Government Goods/Services Policy Agency, and in order to have good legal standing in strengthening the procurement of goods and services in Indonesia, it is necessary to encourage the creation of a legal basis for goods and services procurement regulations in the form of laws.
Public Service Innovation Towards Smart Villages: Between Expectation and Realisation in Melikan Village Andi Masrich; Adji Suradji Muhammad; Sucahyo Heriningsih; Ahmad Mustanir; Suharto Suharto; Eka Suswaini
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.45939

Abstract

The idea of a smart village encompasses various aspects of rural life in the modern digital era, with a key focus on information technology infrastructure. The aim of this study is to explore the hopes and requirements of rural residents and assess the level of preparedness of village authorities to leverage technological advancements towards creating smart villages. The research method used is the qualitative research method. The research was conducted in Melikan Village, Klaten Regency, Central Java. The research used several main data sources: village officials and the Melikan Village community. The data collection techniques used were interviews, observation, and FGD. The results show that information and communication technology is vital for the Melikan Village community, but the village government is not yet sufficiently prepared to fulfil the community's expectations. The village government is encouraged to collaborate and be creative with parties that can develop digital services. Community empowerment can technically be done by using application software or websites to open up opportunities for information channelling and support overall rural development. However, the successful implementation of smart villages is highly dependent on the motivation of village leaders, active community participation, and potential village resources. The implication of this research is that the Melikan Village government needs to immediately overcome the obstacles that hinder the adoption of innovations in government services towards smart villages.
The Analysis Of Relationship Between Communication Competence And Service Quality At Bhayangkara Hospital TK. III Ambon Petronela Sahetapy; Yanti Susana Jesajas
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.47649

Abstract

Informasi di lapangan bahwa masalah kompetensi komunikasi dalam pelayanan, baik secara komunikasi personal dan komunikasi kontekstual terkait dengan kualitas pelayanan di rumah sakit masih sangat minim untuk diteliti. Oleh karena itu lewat penelitian ini permasalahan ini di eksplorasi. Adapun tujuan penelitian adalah menganalisis hubungan antara kompetensi komunikasi dan kualitas pelayanan di Rumah Sakit Bhayangkara TK. III Ambon. Desain penelitian ini bersifat asosiatif eksplanatori suvei, yakni suatu penelitian yang bertujuan mengungkapkan korelasi dan konribusi antar-variabel yang difokuskan sebagai objek penelitian, yakni kempetensi komunikasi dan kualitas pelayanan di Rumah Sakit Bhayangkara TK. III Ambon. Demikian sampel dalam penelitian ini berjumlah 30 orang yang dijadikan sebagai responden penelitian. Hasil Penelitian menunjukkan bahwa kompetensi komunikasi berkorelasi positif dan signifikan dengan kualitas pelayanan di Rumah Sakit Bhayangkara TK. III Ambon. Adapun saran yang dapat dikemukakan yaitu mengedepankan Kompetensi Komunikasi. dalam mengoptimalkan kualitas pelayanan dengan memacu Komunikasi Personal dan Komunikasi kontekstual terkait dengan tuntutan kebutuhan pelayanan yang harus diwujudkan di Rumah Sakit Bhayangkara TK. III Ambon.
Implementation Of Public Housing Management Policy: A Case Study In Rusunawa Of Cimahi, West Java, Indonesia Deden Hadi Kushendar
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.47689

Abstract

Insufficient and affordable vertical housing (rusunawa) availability is still emerging as an alternative option for temporary residence for low-income individuals. Therefore, this study purposes to explore the implementation of Rusunawa management policies managed by local governments in Indonesia. The theoretical framework used to analyze policy implementation is based on Kearns and Lawson's (2008) concept, which examines four factors: 1) the policy itself, 2) implementing agencies, 3) inter-organizational relations, and 4) social and political factors. This research adopts a qualitative case study approach, focusing on three Rusunawa (vertical housing) facilities managed by the Cimahi Government. The data were collected within interviews with 18 respondents using purposeful sampling, employing open-ended questions complemented by observation and analysis of relevant documents. The implications of this research highlight the requirement for public rental housing management policies to consider the income criteria of prospective residents, rental period duration, and budget allocation for expanding the Rusunawa Public Service Unit (PSU), effective communication and information dissemination channels, and improved Rusunawa management practices. The findings underscore the socio-economic factors influencing the beneficiaries of general rental housing policies, along with the budgetary requirements for expanding the Rusunawa PSU, optimizing communication and information channels, and enhancing the overall management of Rusunawa facilities.
Countering Democratic Disruption Amid The Disinformation Phenomenon Through Artificial Intelligence (AI) In Public Sector R.A. Yashinta Sekarwangi Mega
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.48125

Abstract

In today’s era, artificial intelligence (AI) has emerged as a groundbreaking technology that plays a vital role in shaping societies and revolutionizing various sectors. Many democratic countries are currently exposed to a variety of false information spread through social media. In politics, disinformation is often associated with the efforts of a particular movement or party to mobilize supporters against the moral order. The spread of disinformation causes the emergence of legitimacy problems in many democratic countries.   Citizen confidence in the credibility of official information in the news started to decline and shifts to alternative sources of information such as social media. Several countries that adhere to a democratic system make various efforts to fight the phenomenon of disinformation. The origins of the problems research want to examine the use of AI technology as an effort to overcome the spread of disinformation on social media. Furthermore, this research examines the challenges posed by AI disinformation and highlights several measures that democratic governments should adopt to mitigate its impacts. In summary, prioritizing the fight against disinformation in democratic countries is imperative to safeguard the integrity of democratic processes, enhance societal resilience, and foster an informed citizenry capable of making critical decisions for the collective benefit of the nation.
The Record Management: Upcoming Challenges and Key Components to Enhancing Better Public Services Muhamad Yusuf Yusuf; Denok Kurniasih Kurniasih; Paulus Israwan Setyoko
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.47337

Abstract

This study observes the significance of record management in enhancing public services and identifies obstacles and supporting components associated with effective record management in the public sector. Literature review from articles in the Scopus database on record management in the public sector. Based on an analysis of the value of record management and lessons learned from previous difficulties, this study forecasts some upcoming record management challenges. These include the high volume of documents recorded and how it is stored, maintained, and protected; decentralized system by agencies; limited resources support including lack of capabilities staff and minimum quality of information and communications technology (ICT) and funding. Additionally, this analysis discovered that record management in public services has some supporting components. It consists of highly skilled trained personnel; proper standardization; and legal framework; well-developed ICT centralized system.
Collaborative Governance in Mangrove Ecotourism Policy on Bintan Island Coastal Approach of Penta Helix Alfiandri Alfiandri; Bambang Irawan
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.49066

Abstract

This study aims to explore the effectiveness of collaborative governance in implementing mangrove ecotourism policy on the Bintan Island coastal approach of penta helix. The research objectives are to identify the key stakeholders involved in the mangrove ecotourism policy formulation and implementation process, assess their roles and relationships, and analyze how collaborative governance can enhance their collaboration and coordination. Research method uses descriptive qualitative and uses NVivo-20 software analysis which is analyzed in depth. The results show that the penta-helix element in Collaborative Governance has gaps that do not involve all stakeholder actors, both from local government, academia, the private sector, community groups and the media. but in terms of policy or implementation of a Mangrove ecotourism program, scientific studies are needed to support Mangrove ecotourism in coastal areas in Islands Regions have strategic potential to be managed properly by strong stakeholders. The importance of active involvement of the local community as wide as possible with stakeholders such as central, regional and business actors in planning, implementing and making decisions in the formation and management of a Destination Management Organization (DMO). The findings also the need for further research to investigate can be integrated into the policy-making process and contexts.
Enhancing Public Service Accessibility: The Role and Impact of Single Identity Number (SIN) E-KTP and SIM Integration Shinwan Fadhil; Hayat Hayat; Andi Tenri Sompa; Suyeno Suyeno
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.48865

Abstract

The implementation of public services in the Indonesian government often experiences obstacles in transparency, timeliness, and effectiveness in public services. So that technology-based public service innovation is needed to support this progress. The purpose of this paper is to analyze and identify the integration of E-KTP and SIM in realizing SIN to improve public service accessibility. In addition to discussing the integration of the two identities, this paper also explains the benefits received by the community from the development of these technologies. The benefits obtained if the integration of E-KTP and SIM can be realized: efficiency and simplicity, easy access to services, increased mobility, and cost savings. This research was conducted using a qualitative approach with descriptive qualitative methods by collecting data and making comparisons with other countries. Based on the results of the research that has been conducted, it shows that the application of E-KTP and SIM into SIN is very helpful and beneficial for the community because it can increase public trust, efficiency and effectiveness in public services in Indonesia.

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