Jurnal Manajemen Pelayanan Publik
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Articles
258 Documents
<![CDATA[Questioning Government Public Policies toward Indonesian Stateless Children in Malaysia ]]>
<![CDATA[Irsyad Dhahri Samad]]>;
<![CDATA[Risma Niswati]]>;
<![CDATA[Rasmidar Samad]]>;
<![CDATA[Laelah Azizah]]>;
<![CDATA[Mushawwir Thaiyeb]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i1.48251
<![CDATA[Millions of stateless statuses existed around the world, half of them are scattered in Asia expanding across several regions. The status and situation of the Indonesian stateless are so complex and to construe this situation causing the government to strengthen policies in protecting their rights is questioned. The purpose of this article is to observe how effective the implementation of Indonesian policies in protecting Indonesian stateless children who currently spread in several regions of Malaysia. The research was conducted in qualitative method approach on several legal and human rights provision added with field interviews, data collections and observations. As the issue is considered essentially for both Malaysian and Indonesia Governments and conditions surrounding the topic have complex multifaceted problems, struggles of law and political effort in line with economy and social hindrances that continually hinge around should be enforced. The result shows that more implications on the protection of rights for stateless children need to be persistently strengthened by using existing various conventions and governmental regulations. Also, social economic and political conditions in Indonesia and Malaysia are different making soluble alternative that fit countries needs is not tranquil to have.]]>
<![CDATA[Development of Civil Servants in Public Service at the West Kairatu Sub-district Office, West Seram Regency ]]>
<![CDATA[Iriane Sosiawaty Ponto]]>;
<![CDATA[Jeanly Waisapy]]>;
<![CDATA[Zul Fadli]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i1.49426
<![CDATA[This study analyzes the development of the Civil Servant Apparatus (ASN) in public service at the West Kairatu Sub-District Office, West Seram Regency. The research method is quantitative, utilizing a questionnaire instrument to collect data from the ASN at the office. The method of data analysis is quantitatively descriptive, and the research results are presented concisely for easy comprehension. The main focus includes work discipline, career development for ASN, and the application of ethical codes in public service. Work discipline is measured through attendance, strict rules aspect, and responsibility. The analysis results indicate "poor" attendance, while adherence to rules and responsibility are rated as "very good." A civil servant's career development is measured by participation in technical training and leadership training. Participation in technical training is rated as good, while participation in leadership training is rated as “poor." Furthermore, the application of ethical codes is rated as “good." Recommendations encompass effective training programs and attendance management, encouraging active participation in leadership training, as well as periodic ethical code socialization and monitoring. These findings guide enhancing the development of civil servants and public service.]]>
<![CDATA[Organizational Transformation at the Secretariat of the DPRD Takalar ]]>
<![CDATA[Maryadi Maryadi]]>;
<![CDATA[Nawir Rahman]]>;
<![CDATA[Reynilda Reynilda]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i1.48257
<![CDATA[Organizational transformation in the Regional Representative Council (DPRD) has a high urgency given its central role in the democratic system and public decision-making. This study aims to examine the organizational transformation of the DPRD of Takalar Regency and to analyze the determinant factors in the organizational transformation of the institution. The method used in this research is descriptive with a qualitative approach. The informants for this study consisted of DPRD secretariats, DPRD members, and political party officials, with a total of 21 informants. This research collects primary data through FGD. The results of the study show that organizational transformation at the DPRD Takalar secretariat is carried out to 1) increase efficiency in policy-making and supervising executive performance through optimizing decision-making processes and improving legislative products; 2) strengthen accountability and transparency in DPRD; and 3) strengthening the relationship between the DPRD and the community. DPRD must be an inclusive forum for public participation and community aspirations. Overall, organizational transformation in the DPRD has a high urgency to improve efficiency, accountability, capacity, and relations with the community. By adopting an approach that focuses on system change, organizational culture, and community involvement, DPRD can become a more responsive, effective institution, and able to respond to the challenges faced by society and the state.]]>
<![CDATA[Government Coordination In Implementing Stunting Weighing Operations In Kupang City ]]>
<![CDATA[Hendrik Toda]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.50498
<![CDATA[This study aims to determine Government Coordination in Implementing Stunting Weighing Operations in Kupang City. The type of research used is qualitative research. The research results show that the implementation of stunting operations in Kupang City involves cross-sectoral coordination. Availability of stunting toddler data as a result of carrying out operations as a basis for carrying out stunting interventions in Kupang City. Based on horizontal coordination, even though the leading sector is in the health office, coordination with equivalent institutions has been running optimally. However, vertical coordination is still a problem because the target for weighing (toddlers) at the community level involves community participation in load operations. Even though the level of attendance is relatively high, not all toddlers participate in these activities. Based on this, coordination between central, regional, and local government institutions needs further improvement. Apart from increasing coordination between governments, more effective community participation is also required. Inter-governmental coordination and community participation are the keys to success in dealing with the stunting problem in Kupang.]]>
<![CDATA[Dilemma of Human Resources in Public Services: An Analysis of Performance among Honorary Employees ]]>
<![CDATA[Rikha Murliasari]]>;
<![CDATA[Zahara Tussoleha Rony]]>;
<![CDATA[Taslim Djafar]]>;
<![CDATA[Hadi Peristiwo]]>;
<![CDATA[Arif Saefudin]]>;
<![CDATA[Khikmatul Islah]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i2.49801
<![CDATA[This study proposes to examine human resource management strategies that impact the performance outcomes of non-permanent (honorary) employees in the Bandung government. Qualitative research methodology was applied to gain a comprehensive understanding. This research was conducted in the Bandung City government by conducting observations and interviews with 10 participants. Furthermore, the collected data was analyzed using Atlas.ti qualitative software. All transcribed information was scrutinised and sorted based on the research questions. Data that met the research objectives were organized into sub-categories, reflecting similar characteristics. The research findings show that the performance of honorary employees in the Bandung City government is shaped by a combination of "hard" and "soft" approaches in human resource management. Improving employee performance within the Bandung City government is a top priority for the effectiveness of public services, thus requiring further improvement and a more in-depth strategic assessment. This study proposes implementing an integrated approach that includes both "hard" and "soft" human resource management techniques and the development of a culture of continuous learning and strong management dedication.]]>
<![CDATA[Excellent Service Management For Pandean Tourism Village Destinations In Trenggalek ]]>
<![CDATA[Sulistiyanto Sulistiyanto]]>;
<![CDATA[Budi Rianto]]>;
<![CDATA[Edi Suhardono]]>;
<![CDATA[Laurentia Tri Lestari]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i2.48807
<![CDATA[The development of Pandean tourist village service management has succeeded in enhancing the village's superiority in the tourist village award competition in 2022 so many best practices can be analyzed regarding the success of the local community and village government in managing the tourist village. In this research, the 6A approach was used, Attraction, Amenities, Ancillary, Activity, Accessibilities, and Available Packages (Chaerunissa & Yuniningsih, 2020) to study the development of excellent tourism services in the Pandean tourist village. The purpose of this research is to describe and analyze how excellent service management is conducted by the village government together with the local community, especially the Dewi Arum Pulosari Tourism Awareness Group community organization in Pandean Village in providing services in the Pandean tourist village. The method applied is qualitative descriptive research regarding various activities carried out by the local village government, especially the tourism awareness group which is assigned the main tasks and functions of tourism services in the village by the local village government. The results show that the application of the 6A theory can be implemented well so that it can make Pandean Tourism Village one of the best tourist villages at the national level in 2022 regarding the 7 assessment indicators provided by the Indonesian Tourism Village Association.]]>
<![CDATA[Public Service Management in Corporate Social Responsibility PT. Pertamina International Refinery Unit II Sungai Pakning ]]>
<![CDATA[Dadang Mashur]]>;
<![CDATA[Zaili Rusli]]>;
<![CDATA[Zulkarnaini Zulkarnaini]]>;
<![CDATA[Abdul Sadad]]>;
<![CDATA[Geovani Meiwanda]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.51025
<![CDATA[Environmental matter frequently emerges in every area; this is a concern for all parties, especially as environmental problems are the impact of company activities. As a company responsible for the impact of activities carried out, the company provides public services in the form of a corporate social responsibility program. Good public service management in corporate social responsibility programs certainly has a positive social impact on society and the environment. This has been conducted by PT. Pertamina International Refinery Unit II Sungai Pakning received five best performance awards from the Ministry of Environment and Forestry of the Republic of Indonesia in a row from 2017. The purpose of this research is to analyze public service management in corporate social responsibility. This research uses a qualitative research method with a phenomenological approach. The research results found that there are four stages in public service management in corporate social responsibility, namely planning, implementation, reporting, and accountability. This stage is the basis for implementing corporate social responsibility programs that focus on the fields of education, public health, environment, and infrastructure. It was found that there was an additional general function in the company's CSR public service management, namely accountability.]]>
<![CDATA[Innovation Strategy to Reduce Child Marriage Rate in Wajo, South Sulawesi Province, Indonesia ]]>
<![CDATA[Sangkala Sangkala]]>;
<![CDATA[Nuralamsyah Ismail]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i2.51192
<![CDATA[The Indonesian government has made child marriage a priority program that must be overcome. In addition, in 2021, Wajo (regency) became the area with the highest number of child marriage cases in South Sulawesi, with 706 cases. It came to be the main problem of this study; how the Wajo Regency government of South Sulawesi Province reduced the number of child marriages to the remaining 305 (60%) cases led to be the essential matter. The purpose of this study is to describe and analyze how strategy innovation is carried out. Through a qualitative approach with in-depth interview methods and FGDs to relevant stakeholders and supported by available supporting data strategy innovation is carried out by the Wajo government. The results showed that the success of the strategy was supported by various factors, which as a strong commitment from the Regent, refocusing all types of activities and funding, forming a team to reduce the number of child marriages, involving quite a lot of stakeholders from various circles, innovative regulatory support, administrative sanctions, and social sanctions for families and couples who will marry. So it can be concluded that the strategic innovation was created because the Regent was able to utilize all resources and the involvement of various actors outside his government to support efforts to reduce the rate of child marriage in his region.]]>
<![CDATA[Implementation Of Business Process Reengineering (BPR) In Courier Business Services To Improve The Quality Of Public Services ]]>
<![CDATA[Mira Veranita]]>;
<![CDATA[Bambang Heru Purwanto]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v7i2.50929
<![CDATA[This research was conducted to determine the implementation of business process reengineering to improve the quality of public services in the courier business. The research method used is mixed-method: concurrent embedded with a service quality measurement method: service performance (Servperf), which is equipped with a customer satisfaction index and an important performance analysis of 200 public service users. PT Pos Indonesia has implemented re-engineering of its business processes, especially by implementing information technology and digital transformation to improve the quality of its services. Based on the results of quantitative analysis, the quality of service at PT Pos Indonesia is classified as good, even though it has not yet received complete trust from the public, with public service priorities that must be prioritized regarding clarity of service standards, speed of digital access, ease of use of features and shortcuts in digital applications, politeness, and employee attitudes in providing services. Suggestions that can be given in implementing business process reengineering to improve the quality of service to the public are: increasing the socialization of the company's vision and mission regarding services; paying attention to employee incentives; increasing employee skills to face rapid technological developments and market trends; preparing and retaining the best employees; developing a flexible strategy to meet workforce needs; and realizing transformation, which is the company's action plan.]]>
<![CDATA[The Effect of Work Culture and Management Quality on Employee Performance: The Mediating Role of Work Commitment at Lampung Province Industry and Trade Department ]]>
<![CDATA[Dewi Suma]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v8i1.53677
<![CDATA[This study proposes to understand how work culture and quality management affect work commitment and its implications for employee performance in the context of civil servant workers at the Industry and Trade Department of Lampung Province. Random sampling method is carried out to choose 194 samples proportionally. The data is obtained by distributing questionnaires to the respondents, which are then analyzed using structural equation modeling (SEM) with AMOS version 22. The findings indicate that work culture positively and significantly influences work commitment, while work commitment positively and significantly influences civil servants’ performance. In addition, this study also confirms that work commitment has a greater influence in influencing civil servants’ performance at the Industry and Trade Department of Lampung Province. Work commitment mediates the effect of quality management on employee performance. To improve civil servants’ performance at the Industry and Trade Department of Lampung Province, the management should focus more on increasing employee work commitment through quality management. However, efforts to improve employee performance through other variables, such as work culture and quality management, must also be considered, although the impact is not significant. Suggestions for future researchers are to examine other mediating variables in improving employee performance.]]>
