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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 258 Documents
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Public Policy Innovation in Objectifying Excellent Service Hayat Hayat
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.51241

Abstract

This research aims to investigate the correlation between policy innovation and the quality of public services with a focus on enhancing the welfare of the community, highlighting the urgency of policy innovation as a response to the dynamics of the global environment and society. The study identifies innovative models that suit the specific needs of the community, encourages active participation in the policy-making process, and provides guidance for the development of progressive policies. Additionally, there are challenges in policy implementation, especially in the context of bureaucracy and public dissatisfaction. The applied research method is qualitative descriptive, involving steps such as identifying phenomena based on theoretical references, formulating research objectives, collecting and analyzing data using a qualitative descriptive approach, and formulating conclusions. The research emphasizes the central role of policy innovation in achieving excellent public services. The implementation of innovative models, such as the Public Service Mall (MPP) and Community Satisfaction Index (IKM), demonstrates positive potential in improving the quality of public services. The importance of responsive and effective governance in the context of public policy to provide better services to the community and reduce the gap between social changes and existing regulations is highlighted. This study contributes to the practical and theoretical understanding of how policy innovation can play a role in improving the quality of public services and achieving sustainable development goals.
Improving Public Services: Exploring Hybrid Population Administration Service Innovations in Malang Regency Afifuddin Afifuddin; Didik Supriyanto; Indra Kertati; Wahyu Wirasati; Satriadi Satriadi
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.51186

Abstract

Population administration services are in charge as a crucial and strategic agent in ensuring the integrity of population data. In consequence, there is a requirement for the government to continuously improve and enhance the quality of these services. The research applies qualitative methods with a case study focus to examine the process and implications of a hybrid program that integrates government elements and spiritual values, known as Subuh Keliling Sukseskan Administrasi Kependudukan Terintegrasi (Suling Sakti). It was initiated by the Population and Civil Registration Office in Malang, East Java. In collecting data, this research applied observation, documentation, and interview techniques. The data analysis process is divided into three steps: data condensation, data presentation, and conclusion drawing or verification. The result found that the "Suling Sakti" for the Population and Civil Registration Office, which is implemented after Shubuh prayer, provides easy access to population administration services for the community without having to visit the office. In its planning, the program went through two important key phases: agenda setting and adjustment. The implementation phase includes three stages: redefinition, clarification, and routine, to ensure the effectiveness and sustainability of the program in the future. The recommendations from this study are geared towards the development of more comprehensive and sustainable programs in the public service sector in the future.
Application Of Electronic Justice To Improve Quality Judicial Services At The South Jakarta Religious Court Syamsurizal Syamsurizal; Agung Edi Rustanto; Teguh Sandjaya
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.46770

Abstract

The focus of this research is the implementation of electronic justice at the South Jakarta Religious Court. The method used in this research is descriptive qualitative by adopting the Grindle model. The level of success is determined by the level of policy feasibility. Primary data was obtained by interviews, observation and data analysis using a spiral model. Research results on policy content components: In the interest affected aspect, the implementation of electronic justice without being motivated by the interests of certain groups. In the Type of Benefits aspect, the benefits are felt by the parties concerned. In the Extent of Change Envision aspect, case settlement costs are lower, the case process is faster, the trial process is easy to carry out. In the Site of Decision Making aspect, the Supreme Court decision is made by the chairman of the Religious Court. In the program implementer aspect, the program implementers are religious court officers, advocates, and people who have cases. In the Committed Resources aspect, the supporting resources are sufficient. In the context of Implementation component: In the aspect of power, interest, and strategy of actors involved, the implementing actors are the Supreme Court, Religious Courts, Advocates and the community as users. In the Institution and Regime Characteristic aspect, where the Chair of the Religious Court decides to implement electronic justice, In the aspect of Compliance and Responsiveness, the South Jakarta Religious Court and advocates comply with electronic justice.
Dimensions of Individual, Occupational, and Organizational Characteristics on the Performance Tehubijuluw Zacharias
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.49830

Abstract

This research examines the influence of individual, job, and organizational characteristics on employee performance. The study utilizes a descriptive-quantitative approach with a cause-and-effect correlation type. The research spans over two months and involves all 44 Central Maluku Regency Fisheries Service employees. The sample is chosen using complete sampling, and data is analyzed through multiple linear regression analysis. The research findings indicate that job characteristics also have a significant and positive impact on employee performance, individual characteristics have a significant and positive effect on employee performance, organizational characteristics significantly and positively influence employee performance, and overall, personal, job, and organizational characteristics collectively have a significant and positive influence on employee performance. Job characteristics and organizational characteristics have a positive and significant effect on employee performance.
Archipelagic Administration Public Service in Central Maluku Normawati Normawati; Hengky V. R. Pattimukay; Humairah Almahdali
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.50882

Abstract

The focus of this research is the issue of public service administration of the islands in Central Maluku Central is less proficient in complying with the demands and requirements of the public for efficient and effective public service. Moreover, the main problem for the community is the operational costs, transportation, and accommodation required to access public services. To date, there has been no effective policy or action by the local government to shorten the range of controls. It will be a strategic step in the administration of the islands to provide a public service that meets the needs and demands of the community of Central Maluku Regency. The purpose of this study is to explain how public service is in the administration of Central Maluku and to identify the aspects that affect it. Considering policy elements, scope of control, operationalization, responsibility, and quality, its conceptual approach is based on real problems and situations. The research involved 105 samples, and quantitative analysis was done using a frequency table. The results of the analysis are expected to produce a clear and relevant sociogram on the development and improvement of public services in the administration of the islands in the Central Maluku Regency. This research is also expected to provide empirical evidence that is beneficial for the advancement of science and improving the quality of public service in the region.
Strengthening National Defense: Dynamics of Mandatory Biodiesel Policy and Renewable Energy Potential in Indonesia's Palm Oil Industry Mohamad Ikhwan Syahtaria
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.46798

Abstract

Palm oil, a valuable natural resource, has emerged as a viable component of new renewable energy endeavors. Since 2006, the Indonesian government has harnessed this resource's potential by converting crude palm oil (CPO) into Fatty Acid Methyl Ester (FAME), a key constituent of biodiesel when blended with fossil fuels. Minister of Energy and Mineral Resources Regulation No. 12/2015 laid the foundation for the mandatory biodiesel policy, which, facilitated by the Badan Pengelola Dana Kelapa Sawit (BPDPKS) financing mechanism, has been operational for five years. This investigation delves into the policy's mechanics, evaluating its readiness for international markets, the challenges it confronts, and its potential to attain energy independence and augment the nation's economic prowess. Employing a qualitative approach and descriptive methodology, this study concludes: 1) Mandatory Biodiesel implementation adheres to the stipulations of Minister of Energy and Mineral Resources No. 12/2015, yet certain policy directions exhibit overlap; 2) Indonesian biodiesel grapples with the implications of RED II, projected global biodiesel utilization reductions, and US policies aimed at diminishing biodiesel consumption, implying a sustained need for incentives; 3) Energy independence, a central aspiration of the mandatory biodiesel program, remains an aspiration yet to be realized.
Adaptation And Concept Of Indonesia Online Police Record Certificate (SKCK Online) In Realising Police Services In Society 5.0 Alfin Reza Syahputra
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.52076

Abstract

The Society 5.0 era has an impact on all sectors of life, including the Indonesian National Police. In line with one of the main tasks of the police, the efforts made are by providing a Police Record Certificate (SKCK). With the development of technology, this SKCK can be issued online. The purpose of this research is to explore the adaptation and concept of making an online Police Record Certificate (SKCK) in Indonesia in the context of Society 5.0. The research method used is a literature study. The literature study was used to describe relevant facts and information. According to the findings of this research, police record issuance services are still not optimally implementing online systems. Although some countries, such as Australia, have successfully implemented an online police record system. This research also highlights the importance of improving the Indonesia online police record certificate (SKCK online) system, strengthening the criminal and offence databases, designing a system that is easily accessible regardless of residence, socializing criminal records on SKCK, and using blockchain technology on online police record system. Therefore, this research recommendation emphasizes that SKCK Online services need to be improved with specific actions, features, and services. So that INP’s services become more effective in Society 5.0.
The Impact of Nurses Training and Competence on the Quality of Inpatient Services in Bandung Hospital Ade Sudrajat; Dyah Bayu Framesthi
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.52361

Abstract

By using an explanatory descriptive research design, this study proposes to measure the influence of nurse training and competence on service quality. This research used field studies and literature observations, as well as conducting observations, interviews, and distributing questionnaires to 31 respondents of nurses and patients who utilize the service. Research and data analysis show that training affects service quality by 0.756, competency affects service quality by 0.491, and training and both together affect service quality by 0.805 and the rest is influenced by additional factors that were not researched. When viewed from its dimensions, training and competency have a very good and significant influence on the quality of inpatient services at Bandung (city) Hospital. As a result, good service quality can be achieved, one strategy that can be taken is to improve the quality of human resources through providing training and continuously increasing the competency of nurses.
Adaptive Capacity As a Form of Bureaucratic Reform in Enhancing Tax Services Gita Susanti; Muhammad Irvan Nur Iva; Didik Iskandar
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.50386

Abstract

Bureaucratic reform is the government's challenge in services to the community. The strategy that needs to be implemented by public organizations is to encourage adaptive capacity because of the massive public demand for convenience and quality services. This study aims to analyze and explore bureaucratic reform and the adaptive capacity of public organizations which act as leading sectors in tax services in Makassar City. This study applies qualitative methods through case studies strategy as an exploratory type. Information was obtained from stakeholders including local government, banking, the community and other stakeholders who actively contribute and are involved in the tax service process. The main data was obtained from interviews with informants, observing research objects and searching for related documents. Interactive analysis is the main analysis with activities of collecting data, reducing data, presenting data and drawing conclusions. The research results show that regional governments have realized bureaucratic reform and adaptive capacity in the form of strategies and innovations in digital-based tax services in order to encourage an increase in Regional Original Income. Adaptive capacity makes an important contribution in driving the success of the bureaucratic reform agenda but requires strengthening local regulations.
Online Vehicle Licensing Adoption as Public Service Innovation for Better Public Transportation in Surakarta Rino Ardhian Nugroho; Galang Restu Gusti Morajaela; Septyanto Galan Prakoso; Purwati Retno Wulandari
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.49257

Abstract

Transportation becomes the most essential part of a country's development. As a matter of fact, in 2018 The Online Land Transportation and Multimodal Licensing System (SPIONAM) was launched by The Indonesia Ministry of Transportation. The main purpose of this application is to facilitate business licensing in land transportation. The most intriguing of this study is that there is no relevant research dealing with the elements that influence user acceptance of SPIONAM. In other words, there are no prominent records regarding user's reactions to this application. This study examined the acceptance of SPIONAM in Surakarta. Besides using qualitative methods, this study utilized the UMEGA (Unified Model of Electronic Government Adoption) theory as well. Interviews were conducted as a method to collect data. The findings indicated that some aspects affect the application of SPIONAM in Surakarta. The aspects are expected benefits, expected convenience, social influence, facility conditions, perceived risk, user attitudes, and user interests. The study also discovers that the UMEGA model applies to qualitative research with several alignments.

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