cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Teguh Sandjaya
Contact Email
teguh.sandjaya@unpad.ac.id
Phone
-
Journal Mail Official
yogi.suprayogi@unpad.ac.id
Editorial Address
-
Location
Kota bandung,
Jawa barat
INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 258 Documents
 14   15   16   17   18 
Policy Integration for Achieving Sustainable Development Goals in Sustainability Reporting Disclosure Ari Purwanti
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.47033

Abstract

This research aims to provide an overview of how companies integrate the achievement of Sustainable Development Goals (SDGs) into their Sustainability Reports. The research methodology employed includes exploratory, descriptive narrative, and bibliometric methods, based on a review of previously published research. We conducted a bibliometric analysis of 158 publications associated with Sustainable Development Goals and sustainability reports available in the Scopus database from 2017 to 2023 to quantitatively and qualitatively explore this research field. The study utilized the R-studio bibliometrics package.The results demonstrate that the integration of SDGs into Sustainability Reports is a crucial step for companies to measure, report, and improve their social, economic, and environmental impacts while contributing to the achievement of sustainable development goals. These findings imply the need for regulatory bodies to further enhance their role in strengthening the importance of companies in achieving SDGs.
Bureaucratic Reform at Bandung Departement of Culture and Tourism in the New Public Service Perspective Ahmad Azka Nubala; Entang Adhy Muhtar; Raden Ahmad Buchari
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.46476

Abstract

This study purposed to analyze the application of New Public Service principles in bureaucratic reform through bureaucratic simplification policies at the Culture and Tourism Office of Bandung City. The research was conducted using descriptive qualitative methods. The data sources were collected through interviews, observations, and document studies. The results showed that the Department of Culture and Tourism of Bandung City has implemented New Public Service principles, such as: serving citizens, not customers; prioritizing public interests; respecting citizenship values; thinking strategically and acting democratically; multidimensional accountability; serving and empowering, leading; and respecting people, not just productivity. The application of these principles can be seen in programs such as online data and interview services, Bandung Creative Hub, intellectual property registration, collaboration with tourism stakeholders, art environment legalization programs, tax incentives for cultural heritage, and support for local art communities. This study concludes that the bureaucracy simplification policies of the Department of Culture and Tourism of Bandung have been implemented by promoting democratic values, public participation, and community service orientation, in line with the principles of New Public Service.
The Impact Of Coffee Seed Assistance On Increasing Farmers' Income In West Java Dudung Ahmad Suganda; Dina Dina; Iin Endah Setyawati
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.52320

Abstract

Certified superior coffee seeds are difficult for farmers to obtain, even though certified superior seeds are a key factor in increasing productivity. This study aims to explore the impact of certified high-yielding seed assistance to coffee farmer groups to increase their income. This research uses a descriptive qualitative approach. The study population was all coffee farmers in West Java who received coffee seed assistance as many as six hundred and sixty farmer groups, and the sample was determined by sixty-six farmer groups from thirteen districts. Data were obtained through interviews, observations, and documentation studies. Data analysis using triangulation. The increase in coffee farmers' income is obtained from production sold in the form of green beans, resulting from the implementation of cultivation techniques in accordance with technical operational standards, technical guidance of officers, and the use of certified superior seeds. The use of certified superior seeds to coffee farmers can be replicated into a stimulant assistance model for empowering farmers to increase income from increasing coffee production and seed entrepreneurship. The impact of seed assistance is not only on increasing farmers' income, but also on improving hatchery implementation skills and increasing their capacity to become seed producers and suppliers of wider community needs.
The Role Of Local Non-Governmental Organization In Managing Kahianga Tourism Village Agung Edi Rustanto; Nina Nurrahmah; M. Havidz Aima
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.50989

Abstract

The main aim and objective of this research is to conduct an in-depth analysis of the role of local NGOs in realizing sustainable governance within the Kahianga tourist village. This research employs a qualitative approach, utilizing data collection techniques such as in-dept interviews, observation, and documentation studies. Local NGOs, exemplified by Wakatobi Sintasu in this case, play a vital role in achieving sustainable governance of the Kahianga tourist village by enhacing community capacity through training and technical assistance. This assistance is guided by Minister of Tourism Regulations number 14 of 2016, focusing on guidelines for sustainable tourism governance, encompassing sustainable tourism destination management, economic utilization for local communities, cultural preservation for surrounding communities, and environmental conservation. Wakatobi Sintasu enhances community capacity through training and technical assistance covering themes such as sustainable tourism, local food processing, homestay management, community organization development, financial management, organization in tourist villages. Additionally, they focus on basic waste management practices within these areas.
The Competency of Social Worker as a Leader in Managing the Rumah Zakat Social Service Institution and in the Success of the “Kado Cinta Anak Disabilitas” Program Tahrizi Fathul Aliim; Soni Akhmad Nulhaqim; Maulana Irfan
Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i2.50625

Abstract

This research aims to descriptively investigate the competencies of leaders and their impact within the Department of Research and Program Development (RPD). The focus of the study is on the dual role of leaders as coordinators and administrators of social work, addressing barriers in the institution's administrative processes often hindered by a lack of human resources. The research problem highlights the need for social workers' competence as coordinators and administrators who understand the goals, policies, resources, administration, services, management functions, and evaluation. The study identifies gaps related to the dual role of social work leaders and emphasizes the lack of understanding and research on the urgency of this role. The research focuses on the impact of insufficient human resources on the administrative services of the institution, with an emphasis on a deep understanding of the competencies of social workers in their dual role. The results of the research indicate that leaders in the RPD Department have competencies through knowledge, attitudes, and actions, particularly in accompanying the design and implementation process of the “Kado Cinta Anak Disabilitas" program. The importance of understanding how leader competencies affect the quality of services and the work environment that supports employee well-being and mental health needs to be emphasized for a significant contribution to the development of this field.
Analysis of User Satisfaction of the M-Passport Application Service Using the Technology Acceptance Model (TAM) at TPI Class II Singkawang Immigration Office Pardi, Pardi
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.51165

Abstract

This research was based on the adoption of technology in public services related to immigration, namely Passports. Before the existence of M-Passport, passport services were carried out on the spot or by directly arriving at the Immigration Office to submit all administrative requirements. With the adoption of technology in making passports in the form of the M-Passport application, all immigration service requirements can be conducted using the application. The research purpose is to measure the level of satisfaction with the used M-Passport as a form of technology adoption. This type of research is explanatory, which describes the relationship between variables. The data was processed using multiple regression analysis using SPSS series 25 software. The outcomes of the studies indicated that there was an advantageous impact of using M-Passport on user satisfaction as measured by the convenience and usefulness variables, both partially and jointly.
Agile Governance: The Urgency of Handling Forest and Land Fires in Riau Province Adni, Dita Fisdian; Zubaidah, Evi; Baharuddin, Tawakkal
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53161

Abstract

The research focuses on the serious threat that land or forest fires pose to Riau Province, with their profound effects on the environment, society, and economy. This research aims to identify urgent interests related to fire problems in Riau Province, analyze factors that support and hinder fire management, and develop policy recommendations to improve mitigation efforts. The data analysis process in this research relies on the Nvivo 12 Plus platform, allowing for more efficient collection, presentation and processing of qualitative data. The research results show several factors that support the implementation of agile governance, including active stakeholder involvement, adequate use of technology, and development of an integrated Geographic Information System (GIS). However, inhibiting factors were found, such as lack of resources and resistance to change. The proposed policy recommendations include strengthening stakeholder involvement through collaborative forums, improving technological infrastructure, increasing public awareness, developing rapid response protocols, regular monitoring and evaluation, strengthening laws and law enforcement, and promoting inter-regional and inter-institutional cooperation. The urgency reflects the necessity of responding promptly to prevent the damaging effects of forest and land fires on the environment, public health, and local economy.
Evaluation of the Challenges of E-Government Implementation: Analysis of the E-Government Development Index in Indonesia Nurhidayat, Nurhidayat; Nurmandi, Achmad; Misran, Misran
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52759

Abstract

The rapid development of information technology is the main driver for significant dynamics in the implementation of e-government. This study aims to present an analysis of the challenges of implementing e-government in Indonesia. This study used quantitative methods using secondary data. The results showed that the E-Government Development Index in Indonesia reached rank 77 in 2022 with a good sub-index score: 0.76 for the Online Service Index, 0.64 for the Telecommunication Infrastructure Index, and 0.74 for the Human Capital Index. The conclusion of this study shows that some of the challenges of implementing E-Government,, namely lack of data integration, minimal public participation, and lack of understanding of technical aspects and information security among Human Resources (HR), especially the State Civil Apparatus. Based on these problems, there are several research implications to improve information technology infrastructure better and more evenly distributed throughout Indonesia, namely: (1) expanding accessibility and improving digital infrastructure in Indonesia, (2) providing assistance and training to each local government and civil servants on the use and benefits of technology in the government system to provide optimal public services,  and (3) support and prioritize the integration of the National Data Center to collect all data from regions, ministries, and institutions nationally in one Big Data.
Customer Satisfaction and Logistics Company Reputation through Supply Chain Disruption Management Saribanon, Euis; Simarmata, Juliater; Yuliantini, Yuliantini; Wardana, Aditya; Ramdhany, M.Arief
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.51109

Abstract

Operations and supply chains of logistics companies can be disrupted by unplanned or unanticipated events. The purpose of this study is to determine the description of SCDM, customer satisfaction, and reputation of logistics companies in Jakarta, and to confirm the direct and indirect effects of SCDM on customer satisfaction and reputation of logistics companies in Jakarta. This research uses quantitative research methods. This study uses a questionnaire with a Likert scale with intervals of 1-9. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The findings of this study are (1) SCDM positively affects customer satisfaction; (2) SCDM affects corporate reputation directly and through customer satisfaction; and (3) customer satisfaction affects corporate reputation. Logistics companies can focus on the flexibility aspect of SCDM to adapt quickly to changes in demand or supply activities. In strengthening customer satisfaction, logistics companies need to emphasize the communication aspect, especially in ensuring the effectiveness of communication with consumers so that the level of customer satisfaction can be maintained and even improved. Reputation logistics companies can focus on the innovation aspect by utilizing advanced technologies such as artificial intelligence and automation to improve the efficiency and accuracy of overall supply chain management.
Increasing Public Loyalty through Trust in The Police: The Case Of The Police In Indonesia Zulganef, Zulganef -; Pratminingsih, Sri Astuti; Purwaningdyah, Sri Wiludjeng Sunu
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53272

Abstract

This study verifies the role of trust in generating loyalty among the public towards the Republic of Indonesia Police (POLRI). The basis for this verification is related to the gap between POLRI's objectives according to its 2020-2024 strategy and existing facts regarding trust, along with the discrepancy between studies by several researchers and the findings of Zulganef (2006) regarding trust and loyalty. Verification was carried out through a research model adopted from previous research by Zulganef (2022). The method used was a survey using self-administered questionnaires that were distributed to members of the Indonesian public and which yielded responses from 198 people. The results of this research show that loyalty is influenced by trust, while trust is influenced by satisfaction with police behavior and satisfaction with the programs implemented by the police. Meanwhile, another variable, namely the sense of security, does not influence trust, therefore trust not mediates realtionships between sense security and loyalty  towards the police. The authors also provide recommendations to POLRI based on this research.

Page 16 of 26 | Total Record : 258

 14   15   16   17   18 

Filter by Year

2017 2025


Reset
Filter By Issues
All Issue Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik Vol 9, No 1 (2025): Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik Vol 7, No 2 (2023): Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik Vol 6, No 2 (2023): Jurnal Manajemen Pelayanan Publik Vol 6, No 1 (2022): Jurnal Manajemen Pelayanan Publik Vol 5, No 2 (2022): Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik Vol 4, No 1 (2020): Jurnal Manajemen Pelayanan Publik Vol 3, No 2 (2020): Jurnal Manajemen Pelayanan Publik Vol 3, No 1 (2019): Jurnal Manajemen Pelayanan Publik Vol 2, No 2 (2019) Vol 2, No 1 (2018) Vol 1, No 2 (2018) Vol 1, No 1 (2017) Vol 1, No 1 (2017) More Issue