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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Ilmiah Teknik Industri Religi: Jurnal Studi Agama-agama Jurnal Pengabdian UntukMu NegeRI Journal of Industrial Engineering Management PERFORMA : Media Ilmiah Teknik Industri Metode : Jurnal Teknik Industri INTECOMS: Journal of Information Technology and Computer Science Abdimas Universal Jurnal Surya Teknika SELODANG MAYANG Journal La Lifesci Idea Pengabdian Masyarakat Journal of Industrial System Engineering and Management Amal: Jurnal Ekonomi Syariah Jurnal Penelitian Pendidikan Indonesia (JPPI) Spektrum Industri
Wahyu Ismail Kurnia
Department Of Industrial Engineering, Faculty Of Industrial Technology, Universitas Balikpapan
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Journal : Journal of Industrial Engineering Management

 1 
STRATEGI PENINGKATAN KUALITAS PELAYANAN PENDIDIKAN PADA PERGURUAN TINGGI Wahyu Ismail Kurnia; Radeng Hendang; Atina Buton
Journal of Industrial Engineering Management Vol 4, No 2 (2019): Journal of Industrial Engineering Management Vol. 4 No. 2
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.384 KB) | DOI: 10.33536/jiem.v4i2.449

Abstract

Service quality is the totality of the characteristics of goods and services used to meet customer needs, the visible and the invisible. The quality of education services in the industrial engineering department of Iqra Buru Namlea university is still very decent, it needs to be improved. The purpose of this study is to study the quality needs of education and develop strategies to improve the quality of educational services in the Department of Industrial Engineering, Iqra Buru Namlea University. This study uses Servqual (quality of service) and QFD (Quality Function Deployment) methods in planning and developing strategies to improve the quality of education services. Based on the Service Quality method, several service attributes were obtained that did not meet the students' expectations, which were then processed using the Qualituy Function Deployment method. In this process, the improvement process in the education sector resulted in management needs to be done, one of which is, lecturers make a schedule of meetings with students for final assignment and guardianship guidance and lecturers improve work coordination so that students' expectations can support and the academic guidance process can be carried out properly
THE PERFORMANCE MEASUREMENT OF CONSULTING SERVICE COMPANY IN INDONESIA; CASE STUDY Wahyu Ismail Kurnia; Ariamin Ariamin; Elisa Kusrini
Journal of Industrial Engineering Management Vol 6, No 2 (2021): Journal of Industrial Engineering Management Vol. 6 No. 2
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v6i2.944

Abstract

Performance evaluation is the first step of a company in reaching its competitive advantage in the midst of globalization and free market enactment. The result of performance evaluation can be used as strategic formulation and decision making in fixing performance indicator which is considered as poor. From the facts, this research uses the evaluation adopted from PwC, which used to evaluate the performance of a consulting service company in Indonesia named XYZ Ltd. The reason for choosing PwC business model is because it covers all aspects that affect company’s ability to achieve competitive advantage. Moreover, this research uses 5 of 7 aspects of performance measurement offered by PwC business model. Measurement indicators and characteristics based on library research and company’s internal managerial party interviews are made, so that the evaluation process can be interpreted into the formulation of strategic improvement and decisions making. The result of performance measurement is expected to be able to give a new perspective in overall performance evaluations of consulting companies and evaluate company’s ability to win over its competitors, as well as to prove the ability of PwC’s measurement model in evaluating the performance of consulting companies in Indonesia model of performance.
PENGUKURAN KINERJA SUPPLY CHAIN PADA INDUSTRI UKM KERAJINAN (Studi Kasus: Industri Kerajinan Ketak Lombok Tengah, Nusa Tenggara Barat, Indonesia) Wafiah Murniati; Wahyu Ismail Kurnia; Sela Handayani; Suar Ishak
Journal of Industrial Engineering Management Vol 4, No 1 (2019): Journal of Industrial Engineering Management Vol. 4 No. 1
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (227.04 KB) | DOI: 10.33536/jiem.v4i1.262

Abstract

Jurnal yang berjudul "pengukuran kinerja supply chain pada industri UKM kerajinan (studi kasus: industri kerajinan ketak lombok tengah, nusa tenggara barat, indonesia) bertujuan untuk mengetahui sampai sejauh mana kinerja supply chain pada industri kerajinan ketak yang merupakan salah satu industri kreatif yang memanfaatkan kearifan lokal agar mampu mencapai keunggulan kompetitif dikanca nasional maupun secara global.pada jurnal ini menggunakan metode SCOR dan AHP dalam penyelesaian penelitian. dari hasil yang diperoleh, nilai indikator Perfect Order Fulfilment sebesar 83,40% dengan besar persentase gap sebesar 17,60% dari nilai target yaitu 100%.  Indikator yang paling mempengaruhi adalah adanya pesanan yang terkirim tidak sesuai jumlah pesanan, adanya pesanan yang terlamabat diterima oeh pelanggan, terdapatnya produk rusak yang diterima oleh pelanggan dan adanya pengembalian produk akibat produk tersebut rusak dan cacat.
Co-Authors Abhi Sultan Maulana Arifin Ahmadrudhani Ahmadrudhani Al Aqsa, Ucha Andivas, Marulan ANGGA DWI SAPUTRA Anwar Fattah Arfandi Ahmad Ariamin Ariamin Atina Buton Billy Sagala Bima Aditya Nugroho Davin Feliano Merentek Della Devitriani Desti Dwi Chayati Dety Aryani Relubun Dina Aryani Dinda Dinda Dwy Anugerah Saputra Febriani Febriani Felicia Gledys Dhitasiri Go Hari Purnomo HARI PURNOMO Harits, Dimaz Hirwandi Indra Tri Sakti Kia, Yemisa Melsinti Kisanjani, Alex Kurnia, Rosna Kusrini, Elisa Kuswandi Arifin Lutfia, Nurul Mada, Putri Nuvira Maslina Maslina Masurin Masurin Misrianto, Misrianto Mohamad Nur Yorisyah Muhamad Hasyim Tuankotta Muhamad Hasyim Tuankotta Muhamad Hasyim Tuankotta Muhammad Hasyim Tuankotta Muhrim, Rifai Mutia Amrilla Nana Sugiono Nurdin, Ishak Oscarius Pape Oly Padyo Budi Prethi Yunishia Maulana Puji, Ari Andriyas R. Sapto Hendri Boedi Soesatyo Radeng Hendang Rahman, Nadya Novia Rana Fitriani Randy Khairullah Iqbal Rayhan Sultan Hafidz Rinto Roni Ismail Rosna Kurnia Rosna Kurnia Samuel Candra Brain Aruan Seherdi Siman Sela Handayani Serli Yana Purwaningsih Sigit Suwarto Suar Ishak sugiono, nana Tuankotta, Muhamad Hasyim Wafiah Murniati Wagimin Wagimin Wagimin Wagimin Wagimin Wagimin Wahono, Novia Febryantri Wibowo5, Agus Hindarto Winda Nur Cahyo Wuisan, Toar Fernando Yogi Wahyu Praswoto Zainal, Muhammad Isradi Zulmy, Ahmad Nijar