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Erawati, Erawati
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Journal : Innovative: Journal Of Social Science Research

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Analisis Pengaruh Perencanaan Dan Pengorganisasian Terhadap Mutu Pelayanan di Puskesmas Mulyorejo Kota Surabaya Erawati, Erawati; Harumanata, Adiyan Agil Fabriandhika; Arofah, Arofah; Winarsih, Tutik
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.14961

Abstract

This study was conducted to determine the effect of planning and organizing factors on the quality of service of Puskesmas Mulyorejo Surabaya City. The sampling technique in this study used total sampling, namely sampling taken in total by taking a sample of 34 respondents (100%). The analysis technique used in this study is multiple linear regression analysis. The results showed that the factors consisting of planning and organizing have a real influence together (simultaneously) on the quality of service at Puskesmas Mulyorejo Surabaya City. Factors consisting of planning and organizing have a real influence individually (partial) on the quality of service at Puskesmas Mulyorejo Surabaya City. Among the factors consisting of planning and organizing, it turns out that planning has a dominant influence on the quality of service at Puskesmas Mulyorejo Surabaya City, with a partial effect of 53.7%. As input recommendations, suggestions can be given, among others: Conduct regular health checks and preventive health checks to the community and implement a quality improvement program to monitor and improve the quality of health services.
Co-Authors Abimanyu, Anggito Radya Agus Nugroho Setiawan, Agus Nugroho Anwar, Mahfud Arifatunnisa, Yulvia Arofah Arofah Dari, Putri Wulan Desreza, Nanda Dwi Raharjo Ermawati, Nita Farikah, Irma Khoiriathul Fauzia, Hilda Nurul Fery Eko Pujiono, Fery Eko Fery Pujiono Frieti Vega Nela Hadi , Ismanurrahman Harumanata, Adiyan Agil Fabriandhika Khaerunnisa, Akmalya Kurniantoro, Indra Kurniasari, Mia Ashari Kusmayadi, Ghaisani Khayyira Putri Masthura, Syarifah Muzzaky, Moch Najwan Mu`arofah, Binti Nuraeni, Alvia Nurlela Nurlela Oke Anandika Lestari Pertiwi, Kharisma Mutiara Restuaji, Ibnu Muhariawan Siska Kusuma Wardani, Siska Kusuma Soelaksono, Tri Poedji Sugiarto, Antonius Tonasih, Tonasih Tri Ana Mulyati, Tri Ana Triffit Imasari Tulloh, Putra Nur Hidayat Tutik Winarsih Widyatmaka, Muhammad Davin Yuwana Putri, Zulfaa