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Journal : journal of optimization system and ergonomy implementation

A PERUMDAM TIRTA KERTA RAHARJA PERFORMANCE EVALUATION IN THE PROVISION SYSTEM DRINKING WATER SERVICE WITH BALANCED SCORECARD, DELPHI, EIGEN VECTOR: EVALUASI KINERJA PERUMDAM TIRTA KERTA RAHARJA DALAM SISTEM PENYEDIAAN PELAYANAN AIR MINUM DENGAN BALANCED SCORECARD, DELPHI, EIGEN VEKTOR Riyanda Diyosi Agista Agis; M Rachman Waluyo; Nanang Alamsyah
Journal of Optimization System and Ergonomy Implementation Vol 2 No 02 (2024): Journal of Optimization System and Ergonomy Implementation
Publisher : Program Studi Teknik Industri S-1, Fakultas Teknik UPN Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54378/joseon.v2i02.7464

Abstract

The availability of clean water is a serious challenge population growth and demand for drinking water increase. More than 2 billion people experience water crises every year days, projections towards 2050 predict a supply shortage clean water for one in four individuals. In Indonesia, with population of 230 million, PERUMDAM, which manages the water system taps, experiencing performance limitations and financial constraints. Evaluation using the Balanced Scorecard at PERUMDAM Tangerang Regency TKR aims to improve water services by identifying weaknesses, providing performance assessment, and provide recommendations for improvement.
Perancangan Model Bisnis Usaha Washer Car Wash Tebet Berbasis Product-Service System (PSS) Khansa Zhafira Fitri; Nanang Alamsyah; Mohammad Rachman Waluyo; Wendy Febrianty Mardhiyah
Journal of Optimization System and Ergonomy Implementation Vol 3 No 02 (2025): Journal of Optimization System and Ergonomy Implementation
Publisher : Program Studi Teknik Industri S-1, Fakultas Teknik UPN Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to design a business model for Washer Car Wash in Tebet using the Product-Service System (PSS) approach as a strategy to enhance competitiveness in the vehicle wash service industry. A descriptive qualitative method was employed through observations, questionnaires, and interviews with the business representative. The PSS analysis was conducted to identify the current business model (existing), desired development (desire), and the most feasible recommendation (eligible). The findings indicate that the current model operates as a pure service business, with development potential toward product related service and pay per service unit. Based on the quadrant analysis, product pooling emerges as the most feasible development, implemented through the concept of a “One Stop Care Hub” that integrates multiple automotive services within a single location. This recommendation is expected to enhance customer value, operational efficiency, and the competitive positioning of Washer Car Wash.