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All Journal Jurnal Kebijakan Publik Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Marwah: Jurnal Perempuan, Agama dan Jender Jurnal Ushuluddin Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) ARSY : Jurnal Aplikasi Riset kepada Masyarakat INVEST : Jurnal Inovasi Bisnis dan Akuntansi Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Publicness: Journal of Public Administration Studies PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Community Service Journal Of Economic Education BATIK: Jurnal Pengembangan dan Pengabdian Masyarakat Multikultural International Journal of Information System and Innovation Management IJTIMA': Jurnal Pengabdian Masyarakat Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP) Hawa : Jurnal Pemberdayaan Dan Pengabdian Masyarakat (HAWAJPPM)
Museliza, Virna
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Social Sciences Other

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Reimagining Healthcare Service Quality: A SERVQUAL-Based Analysis of Patient Satisfaction Mirnawati Mirnawati; Sitti Rahmah; Virna Museliza; Tran Thai Ha Nguyen; Muhammad Firmansyah
International Journal of Information System and Innovation Management (IJISIM) Vol. 4 No. 2 (2026): International Journal of Information System and Innovation Management
Publisher : Yayasan Pendidikan Islam Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/ijisim.v4i2.2532

Abstract

Delivering patient-centered healthcare services requires continuous innovation in service quality management, particularly in primary healthcare institutions facing increasing service demand and resource constraints. This study aims to reimagine healthcare service quality by examining how the five SERVQUAL dimensions contribute to patient satisfaction at the Tembilahan City Community Health Center, Indragiri Hilir Regency. A qualitative field research design was employed using direct observation, semi-structured interviews, and document analysis to capture the perspectives of healthcare providers and patients. The findings reveal that the health center demonstrates satisfactory performance across the dimensions of tangibles, reliability, responsiveness, assurance, and empathy, indicating a generally positive level of patient satisfaction. Nevertheless, several structural and operational challenges remain, including inadequate facilities, high patient volumes, shortages of human resources, and inefficiencies in administrative services, which limit the delivery of fully patient-centered care. The study contributes by providing a SERVQUAL-based qualitative evaluation that identifies priority areas for service innovation in primary healthcare. These findings offer practical insights for healthcare managers and policymakers in designing strategies to strengthen service quality and improve patient satisfaction in community health centers.
Analisis Dimensi Kualitas Pelayanan Publik di Era Otonomi Daerah: Studi Kasus Kantor Camat Sinaboi Dinda Asro Alfayadh; Virna Museliza; Sitti Rahmah
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 3 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i3.283

Abstract

Subdistrict is a government agency directly under the regency, so it can be said that the success of development also depends on the extent of participation of the local community and the subdistrict government apparatus in planning the development. In addition to being the implementer and planner of community service programs in administrative and population matters, which are the authority of the subdistrict. The Sinaboi Subdistrict Office in Rokan Hilir Regency is a regional apparatus that carries out regional autonomy and assistance matters in the subdistrict to meet the lack of adequate facilities and infrastructure in the subdistrict area. The objective is to analyze the quality and effectiveness of services at the Sinabo Subdistrict Office Sinaboi Subdistrict Office, Rokan Hilir Regency. This research uses a qualitative descriptive method, with data obtained from observations, interviews, and documentation. The results of the research show that, overall, the quality and effectiveness of services at the Sinaboi Subdistrict Office are very good. This is indicated by the results of interviews with community members in Sinaboi Subdistrict, Rokan Hilir District. The service quality is very good, easy, and fast. The community greatly appreciates the services provided by the Sinaboi Subdistrict Office, which greatly supports the ease of service at the Sinaboi Subdistrict Office in Rokan Hilir District.
Pengaruh Budaya Asing, Aplikasi Video Tiktok Dan Game Online Terhadap Perilaku Sosial Generasi Z Di Kota Pekanbaru Sitti Rahmah; Virna Museliza; Candra Jhon Asmara
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 6 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i6.10332

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh budaya asing, aplikasi video TikTok, dan permainan daring terhadap perilaku sosial Generasi Z di kota Pekanbaru. Penelitian ini menggunakan metode penelitian deskriptif kuantitatif, yang memberikan penjelasan tentang posisi variabel yang diteliti dan hubungan antar variabel. Responden penelitian ini berusia 15 hingga 18 tahun yang bersekolah di SMA Negeri 12 Pekanbaru, SMA Negeri 5 Pekanbaru, SMA An Namiroh Pekanbaru, dan SMA Muhamdyah Pekanbaru. Hasil penelitian menunjukkan bahwa budaya asing berpengaruh terhadap perilaku sosial Generasi Z. Hasil ini ditunjukkan dengan nilai t-hitung lebih besar dari t-tabel (4,903 > 1,96), dan nilai p < 0,000 (< 0,05). Kesimpulannya, hipotesis 1 diterima. Selanjutnya, berdasarkan tabel, nilai t untuk aplikasi video TikTok memiliki nilai t-hitung sebesar 7,886. Dengan demikian, dapat disimpulkan bahwa hipotesis 2 diterima atau bahwa aplikasi video TikTok berpengaruh terhadap perilaku sosial Generasi Z. Hasil ini ditunjukkan oleh nilai t-hitung yang lebih besar dari nilai t-tabel (7,886 > 1,96), dan nilai p < 0,05 (0,000 < 0,05). Permainan daring memiliki nilai t sebesar 13,869, sehingga dapat disimpulkan bahwa Hipotesis 3 diterima. Permainan daring berpengaruh terhadap perilaku sosial Generasi Z. Hasil ini ditunjukkan oleh nilai t yang lebih besar dari nilai t-tabel (13,869 > 1,96) dan nilai p < 0,05 (0,000 < 0,05).
Co-Authors Afrizal Afrizal Afrizal, John Al-Kadafi, Muammar Ari Nurwahidah Astuti, Resti Bin Moi, Mohammed Rizki Candra Jhon Asmara Candra Jon Asmara Daffa Ahmad Iskandar Deli, Mazzlida Mat Deswimar, Devi devi Deswimar Devi Deswimar Devi Wesmizar Dewi Diniaty Dinda Asro Alfayadh Endrianto Ustha Endrianto Ustha Identiti Jalaluddin Abdul Malek, Jalaluddin Abdul Juwita Juwita, Juwita Khairunsyah Purba Mashuri Mashuri Mashuri Mashuri Mayarni Mirnawati Mirnawati Mochammad Wiqal Muammar Alkadafi Muammar Alkadafi Muhammad Firmansyah Nanda Suyadi Novi Supiani T Nurani, Ratna Nurdiana Nurdiana Penti Suryani Purnama, Vella Rahayu, Sri Wike Ratna Nuraini Ratna Nurani Ratna Nurani Rimet, Rimet Risma Eliza Rodi Wahyudi Rusdi Rusdi Sitti Rahma Sitti Rahma, Sitti Sitti Rahmah Sitti Rahmah Sitti Rahmah Suryadi, Nanda Tran Thai Ha Nguyen Tsakila Harefa, Qaulan Ustha, Endrianto Yessi Nesneri Zacky Maulana, M