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Grapari Information Technology Service Analysis of Telkomsel Salatiga Using ITIL V3 Domain Service Operation Daniel Albert Santoso; Agustinus Wijaya
Journal of Information Technology Ampera Vol. 1 No. 3 (2020): Journal of Information Technology Ampera
Publisher : APTIKOM SUMSEL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalita.volume1.isssue3.year2020.page144-154

Abstract

Parameters for the success of IT in a company or organization are IT services to users in order to support the fulfillment of the business goals of a company or organization. Therefore, information technology has become a major requirement for companies or organizations. Operating IT services in a company or organization cannot be without problems. To find out the extent to which IT services are running and the extent of management in managing and handling incidents and problems in IT service companies, an analysis and assessment of IT services is needed. This research proposes the ITIL framework version 3 (Information Technology Infrastructure Library) with the Service Operation domain to review IT service practices. The results of this study indicate several recommendations including increasing the number of resources who are experts in the IT field, so that any obstacles that arise in the application can be resolved immediately. It is hoped that by carrying out this research, GraPARI can reduce these obstacles and can work optimally.
Perencanaan Strategis Sistem Informasi Menggunakan Metode Ward and Peppard (Studi Kasus: Oemah Djari Kitchen Salatiga) Melissa Purba; Agustinus Wijaya
Journal of Information Technology Ampera Vol. 3 No. 1 (2022): Journal of Information Technology Ampera
Publisher : APTIKOM SUMSEL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalita.volume3.isssue1.year2022.page1-14

Abstract

Oemah Djari Kitchen Salatiga merupakan usah perhotelan yang juga mengembangkan restoran, didirikan pada tahun 2017 di Salatiga dengan konsep restoran dan bar yang menawarkan makanan khas tradisional, masakan timur dan sedikit makanan barat. Dalam melakukan proses bisnisnya Oemah Djari Kitchen Salatiga, belum menerapkan SI/TI secara optimal dalam bisnisnya. Oleh karena itu, dibutuhkan perencanaan strategis sistem informasi untuk menghasilkan renstra yang efektif dan efisien. Metode penelitian yang digunakan adalah metode pendekatan Ward and Peppard yang akan menghasilkan portofolio aplikasi yang bermanfaat bagi perusaaan. Tujuan penelitian ini adalah untuk membantu Oemah Djari Kitchen Salatiga mengoptimalkan penerapan SI/TI dalam proses bisnisnya. Pemodelan bisnis menggunakan SWOT (Strength, Weakness, Opportunity, Threat), Value Chain, Five Forces Model dan McFarlan Strategic Grid. Output yang akan dihasilkan dari penelitian ini adalah portfolio aplikasi yang dapat diterapkan dalam kurun waktu dua tahun.
Perencanaan Strategis SI/TI Menggunakan Metode Ward and Peppard (Studi Kasus : Bale Hidroponik Salatiga) Fla Prameswari; Agustinus Fritz Wijaya
Journal of Information Technology Ampera Vol. 3 No. 1 (2022): Journal of Information Technology Ampera
Publisher : APTIKOM SUMSEL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalita.volume3.isssue1.year2022.page55-65

Abstract

In the current era of information development, companies are required to be able to innovate and compete with other companies. The sales process at the Salatiga Hydroponic Bale currently utilizes simple but not optimal information technology. Thus, IS/IT Strategic Planning was made to analyze internal and external business and determine IS/IT strategies for selling organic and hydroponic vegetables at Bale Hydroponics Salatiga to make it more profitable in the future. Data collection in this study used descriptive research methods with a qualitative approach. The method used in this research is the Ward and Peppard method with analysis tools namely Value Chain, SWOT (Strengths, Weaknesses, Opportunities, and Threats), McFarlan Strategic Grid. This research produces an IS/IT proposal which is mapped using the McFarlan Strategic Grid and produces an output in the form of recommendations for the company from the analysis of the IS/IT internal and external business environment within the company.
Analisis Risiko Sistem Informasi Berbasis Web Pada Perusahaan CV. Mega Komputama Menggunakan ISO 31000 Theodorus Fide Rahardian; Agustinus Fritz Wijaya
Journal of Information System and Informatics Vol 4 No 2 (2022): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v4i2.270

Abstract

Toko Mega Komputama Salatiga merupakan sebuah usaha yang bergerak di bidang penjualan yang menyediakan berbagai produk IT dan toko tersebut telah mengimplementasikan pengggunaan SI/TI dalam menunjang aktivitas bisnis yang dijalankan. Toko Mega Komputama menggunakan website “megakomputama.com” untuk menunjang penjualan dan pemasaran produk, etalase produk dan berinteraksi dengan pelanggan. Namun, dalam dunia manajemen pasti selalu ada kemungkinan risiko yang dapat terjadi dan dapat mengganggu aktivitas bisnis pengguna sistem tersebut. Oleh karena itu, analisis risiko teknologi informasi pada website toko Mega Komputama sangat diperlukan. Pada penelitian ini menggunakan framework ISO 31000:2018 dengan harapan mampu mengidentifikasi dan meminimalisir risiko yang mungkin terjadi pada website Mega Komputama.
Implementation of Ward and Peppard Methodology on IS/IT Strategic Planning (Case Study: Salatiga City Government) Steven Lim; Agustinus Wijaya
Journal of Software Engineering Ampera Vol. 3 No. 2 (2022): Journal of Software Engineering Ampera
Publisher : APTIKOM SUMSEL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalsea.v3i2.213

Abstract

Rapid advances in technology have made many organizations compelled to plan and execute business strategies to improve organizational performance, so an organization must have an information system strategic plan to support the achievement of business strategies. The Salatiga City Government already has and implements an information system to support business processes but has not yet been integrated into all regional apparatus organizations (OPD). Collecting data in this study using interviews and observations as well as analysis to determine the business environment and the IS/IT environment of the Salatiga City Government. The method used in this study is Ward and Peppard with Value Chain analysis, SWOT, Mc Farlan's Strategic Grid. This research produces a portfolio of applications to provide an overview in the application of IS/IT to align business strategy and vision and mission.
PEMBERDAYAAN UMKM BERBASIS TEKNOLOGI INFORMASI DAN KOMUNIKASI KABUPATEN KENDAL MENUJU PASAR GLOBAL Supri Hadi; Agustinus Fritz Wijaya; Birmanti Setia Utami
Jurnal Informatika Vol 12, No 1 (2016): Jurnal Teknologi Komputer dan Informatika
Publisher : Universitas Kristen Duta Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (601.407 KB) | DOI: 10.21460/inf.2016.121.422

Abstract

Free trade can not be dammed again, so the impact on local businesses in particular products SME have to be able to compete with foreign products because it is supported by information and communication technology (ICT), which consists of the online market. KKN-PPM FTI UKSW was carried out to community groups businesses incorporated in the SME Kabupaten Kendal, Central Java, was carried out with methods of mentoring and development applications online market. The purpose of this program is to provide ICT field for the empowerment of the perpetrators of the SME. KKN-PPM program results are the SME capable of using ICT in particular basic creative multimedia designer label to product packaging, design content market online, and can make your business, as well as brend is able to manage the online market site independently, so the product SME Kabupaten Kendal as a potential area capable of leading to the global market.
Analisa Kinerja Sistem Informasi / Teknologi Informasi pada PT. Bank Central Asia Menggunakan Kerangka IT Balanced Scorecard Achmad Fikri Syarif; Prihanto Ngesti Basuki; Agustinus Fritz Wijaya
Jurnal Sistem Informasi Vol 10, No 1 (2018)
Publisher : Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (411.907 KB) | DOI: 10.36706/jsi.v10i1.8039

Abstract

ABSTRACTPT. Bank Central Asia is the biggest private bank in Indonesia that always offer various banking solutions which address customers’ financial needs. Through various high quality and targeted products and services, BCA financial solution supports personal financial planning and customers’ business development. KlikBCA Individual (KBI) is one of the services that BCA offers to enable cutomers required to have a thorough measurement of Information System / Information Technology application performance from several aspects. The methodology used in this research is IT Balanced Scorecard. The result of IS/IT performance analysis at PT. Bank Central Asia using IT Balance Scorecard Framework shows that the highest perspective is the company contribution as much as 19.33%, followed by the future perspective as much as 19%, the user orientation perspective as much as 18.8%, and the last is operationalization perspective as much as 14.58%. The final result is 71.71% which indicates that it has reached a good level.Keywords: IS / IT Performance, IT Balanced Scorecard, KlikBCA Individual.ABSTRAKPT. Bank Central Asia merupakan bank swasta terbesar di Indonesia yang selalu menawarkan beragam solusi perbankan yang menjawab kebutuhan finansial nasabah. Melalui beragam produk dan layanan yang berkualitas dan tepat sasaran, solusi finansial BCA mendukung perencanaan keuangan pribadi dan perkembangan nasabah bisnis. KlikBCA Individual (KBI) adalah salah satu layanan yang diberikan BCA kepada nasabah agar dapat melakukan transaksi perbankan dengan praktis, aman dan mudah. Untuk itu diperlukan sebuah pengukuran kinerja aplikasi Sistem Informasi / Teknologi Informasi secara menyeluruh dari beberapa aspek. Metode yang digunakan dalam penelitian ini adalah IT Balanced Scorecard. Hasil analisa kinerja SI/TI pada PT. Bank Central Asia menggunakan Kerangka IT Balanced Scorecard menunjukkan hasil tertinggi pada perspektif kontribusi perusahaan sebesar 19,33%, lalu perspektif masa depan dengan nilai 19%, yang ketiga adalah perspektif orientasi pengguna sebesar 18,8% dan yang terakhir adalah perspektif operasionalisasi dengan nilai 14,58%. Hasil akhir pencapaian adalah 71,71%, yang berarti sudah berada pada level baik.Kata kunci: Kinerja SI/TI, IT Balanced Scorecard, KlikBCA Individual.
EVALUASI KINERJA TEKNOLOGI INFORMASI BERDASARKAN DOMAIN MONITOR AND EVALUATE MENGGUNAKAN COBIT 4.1 (STUDI KASUS: PT. GLOBAL INFOTECH SOLUTION) Anni Sri Rahayu; Agustinus Fritz Wijaya
Jurnal Bina Komputer Vol 2 No 1 (2020): Jurnal Bina Komputer
Publisher : Jurnal Ilmiah Terpadu Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (430.884 KB) | DOI: 10.33557/binakomputer.v2i1.795

Abstract

PT Global Infotech Solution is a service, marketing and IT consulting company, among others, data solutions, security systems, cloud and managed services. In carrying out business processes there are several factors that must be considered by the company, not only focusing on the use of information technology that supports business processes, but the company must be able to focus on maintaining, monitoring, managing and ensuring that the company complies with applicable laws and regulations so that the company is able provide publishers with business objectives. Therefore, researchers use the Monitor and Evaluate domain. The purpose of this study is to measure the level of maturity of a company's information technology based on the process of maintenance, management and the extent to which companies obey the applicable laws and regulations. The research methodology is a qualitative method, with data collection through observation and interviews with informants. The results of this study are the level of maturity the company and provide advice to companies so that the application of information technology can be better, effective and efficient.
PERENCANAAN STRATEGIS SI/TI PADA DOCUMENT MANAGEMENT MENGGUNAKAN WARD AND PEPPARD (STUDI KASUS: PT. VISIONET DATA INTERNATIONAL) Agustinus Fritz Wijaya; Vincentius Dhendy Radya Damara
Jurnal Bina Komputer Vol 2 No 1 (2020): Jurnal Bina Komputer
Publisher : Jurnal Ilmiah Terpadu Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (741.973 KB) | DOI: 10.33557/binakomputer.v2i1.796

Abstract

PT. Visionet Data International is a company engaged in the field of IT that serves Total IT Managed services. Because the development of Information Systems and Information Technology (IS / IT) in fulfilling the company's vision and mission, a good plan is needed. In this research focuses on the documentation management system in which there is no good company documentation management in accordance with the provisions in force. Regarding data collection methods, this research uses interviews with company’s employees. This research is a qualitative descriptive study using the Ward and Peppard method. Which includes SWOT analysis, Value Chain analysis, PEST analysis, application mapping analysis using McFarlan Strategic Grid and analysis of Proposed Information Systems. This research results in the form of application portfolio recommendations such as the development of Document Management in the form of Web-based applications in which all processes are integrated into one. So in the process of submitting new documents to the process of issuing documents can be done in an application which can support the reduction in the use of paper in the company.
PERENCANAAN STRATEGIS SI/TI PADA DOCUMENT MANAGEMENT MENGGUNAKAN WARD AND PEPPARD (STUDI KASUS: PT. VISIONET DATA INTERNATIONAL) Agustinus Fritz Wijaya; Vincentius Dhendy Radya Damara
Jurnal Bina Komputer Vol 2 No 1 (2020): Jurnal Bina Komputer
Publisher : Jurnal Ilmiah Terpadu Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (741.973 KB) | DOI: 10.33557/binakomputer.v2i1.796

Abstract

PT. Visionet Data International is a company engaged in the field of IT that serves Total IT Managed services. Because the development of Information Systems and Information Technology (IS / IT) in fulfilling the company's vision and mission, a good plan is needed. In this research focuses on the documentation management system in which there is no good company documentation management in accordance with the provisions in force. Regarding data collection methods, this research uses interviews with company’s employees. This research is a qualitative descriptive study using the Ward and Peppard method. Which includes SWOT analysis, Value Chain analysis, PEST analysis, application mapping analysis using McFarlan Strategic Grid and analysis of Proposed Information Systems. This research results in the form of application portfolio recommendations such as the development of Document Management in the form of Web-based applications in which all processes are integrated into one. So in the process of submitting new documents to the process of issuing documents can be done in an application which can support the reduction in the use of paper in the company.
Co-Authors Achmad Fikri Syarif Achmad Fikri Syarif Mail Adhe Ronny Julians Adhe Ronny Julians Adi Nugroho Adi Wiyono Andeka Rocky Tanaamah Andreas Wiraniagara Angelina Agnes Angelina Agnes Anjarwanti S. R. Suseno Anneke Tri Andani Anni Sri Rahayu Anthony Anthony Anton Hermawan Antonius Teddy Sugiarto Aprisal Eliezer Ariya Dwika Cahyono Augie David Manuputty Avella Greenysian Agape A’ang Subiyakto Basuki, Prihanto Ngesti Bilang Asep Sutowo Birmanti Setia Utami Chandra, Michelle Mei Diana Christ Rudianto Cindyasri Pratidina Setyanti Cucun Alep Riyanto Danianto Enggar Prasetyo Daniel Albert Santoso Dedrick Kanata Sulistyo Denaline Prabowo Deni Ekel Ramanda Sembiring Pelawi Denny Happy Utama Dewi Maharani Rachmaningsih Dian Elvana Purnama Diki Darmawan Erwien Christianto Fla Prameswari Fransiska Wahyuning Kurniawati Fransiska Wahyuning Kurniawati Frederik Samuel Papilaya Fricila Beti Priyanti George Nicholas Huwae Gloria Batseyba Warella Hintoro, Septian Imanuel Susanto Jessica Nathania Kho Joushendri Tutfaut, Alesandro Juan Mainassy Koo, Yansen Manuel Harun Krisdana Bima Mahardika Krismiyati Kristian Mei Handoko Liunard, Garren Janico Mahendra Wahyu Prasetyo Malvin Kurniawan Maylani Indah Rakhmawati Maylinda, Sarah Ayu Melissa Purba Melkior N.N. Sitokdana Merryana Lestari Mursid Setyo Utomo Nainggolan, Damai Yanti Niken Lusia Putri Nina Setiyawati Oktaviana Ayu Olivia Michelle P Purwanto Pangestu, Rifky Prima Penidas Fodinggo Tanaem Pransiska Ropi Prayudhi Putra Langgori Prihanto Ngesti Basuki Prilly Peshaulia Thenu Puspita, Maria Entina Rahmawati, Aprilia Resa Saputri Resa Saputri Resti Sintia Bura Riansye Neina Salakory Richard Gordon Mayopu Rional Aprinda, Vido Rudi Kusnadi Sasue, Novita Sari Setyabudhi, Erlinda Shera Marsela Stefan Fernando Sterry Fleanry Mulaki Steven Chrisdianta Putra Steven Lim Steven Steven Suprihadi Susanto, Inge Gunawan Syarif, Achmad Fikri Tania Linda Teady Matius Surya Mulyana, Teady Matius Theodorus Fide Rahardian Theopillus J. H. Wellem Theresia Triyuni Triandika, Lulus Sugeng Valentina Risky Budi Prawestri Vania Rizqita Putri Vicky Wildy Sheverando Windy Dwi Aditya Yani Rahardja Yessica Nataliani Yosafanto Adi Yunita Utami, Yunita Zelafehad Mega Naskay Zevanya Martha Haurissa