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All Journal Nomosleca Jurnal Sosial Ekonomi Perikanan urnal Interaksi: Jurnal Ilmu Komunikasi Avant Garde Jurnal Ilmiah Dinamika Sosial Titian: Jurnal Ilmu Humaniora CENDEKIA : Jurnal Ilmu Pengetahuan Jurnal Ilmiah Wahana Pendidikan International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Arus Jurnal Sosial dan Humaniora Jurnal Ilmu Komunikasi Dan Media Jurnal Cakrawala Informasi (JCI) Jurnal Pendidikan dan Ilmu Sosial Jurnal Masyarakat Indonesia Jurnal Indonesia Sosial Sains Journal of Indonesian Society Empowerment Indonesian Social Science Review
Intan Mustafa
Universitas Nusa Nipa
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Instagram "Jelajah Maumere" as an Information Delivery Media for Cultural Promotion at the Tourism and Culture Office of Sikka Regency. Oktavia, Maria; Mustafa, Intan; Sedu, Viktor Ariestyan; Kedoh, Lodowik N.
Jurnal Interaksi: Jurnal Ilmu Komunikasi Vol 9, No 1 (2025): Jurnal Interaksi: Jurnal Ilmu Komunikasi
Publisher : UMSU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/interaksi.v9i1.22083

Abstract

ABSTRACTThis article discusses the role of the Instagram account "Jelajah Maumere" as an information platform for promoting culture in Sikka Regency. The account was initiated by the Sikka Regency Tourism and Culture Office as an effort to introduce local cultural richness to a broader audience (tourist information center). Using a qualitative approach, this study analyzes content, user interactions, and the impact of the promotion. The results show that "Jelajah Maumere" has successfully enhanced the visibility of local culture and serves as an effective communication tool between the government and the community.
The Role of Effective Communication Training to Improve Skills and Productivity by the Sikka Regency Manpower and Transmigration Service Silvesta, Yosefina Pausta; Mustafa, Intan; Sedu, Viktor Ariestyan
Jurnal Indonesia Sosial Sains Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i1.1558

Abstract

Effective communication is crucial in enhancing skills and productivity in various sectors, including community and organizational development. Conflicts often arise in daily interactions, and effective communication plays a pivotal role in identifying and resolving these issues constructively. This research aims to describe the activities carried out during training organized by the Sikka Regency Manpower and Transmigration Service at the Karya Ilahi Foundation and Avco Dai Adaesa Bola Processing to find out the role of effective communication in improving skills and productivity at the Karya Ilahi Foundation. Researchers used descriptive qualitative research methods. Data collection techniques use observation and documentation. The results show that with effective communication, conflicts can be identified and resolved in a constructive way. Interesting during the training at the divine work foundation: This training provides a number of materials about dealing with children with special needs, so that teachers and employees are better prepared to deal with various situations in the school environment. Providing this training helps the community to better utilize local resources such as coconut which can be processed with various types, one of which is VCO.
The Role of Effective Communication Training to Improve Skills and Productivity by the Sikka Regency Manpower and Transmigration Service Yosefina Pausta Silvesta; Intan Mustafa; Viktor Ariestyan Sedu
Jurnal Indonesia Sosial Sains Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i1.1558

Abstract

Effective communication is crucial in enhancing skills and productivity in various sectors, including community and organizational development. Conflicts often arise in daily interactions, and effective communication plays a pivotal role in identifying and resolving these issues constructively. This research aims to describe the activities carried out during training organized by the Sikka Regency Manpower and Transmigration Service at the Karya Ilahi Foundation and Avco Dai Adaesa Bola Processing to find out the role of effective communication in improving skills and productivity at the Karya Ilahi Foundation. Researchers used descriptive qualitative research methods. Data collection techniques use observation and documentation. The results show that with effective communication, conflicts can be identified and resolved in a constructive way. Interesting during the training at the divine work foundation: This training provides a number of materials about dealing with children with special needs, so that teachers and employees are better prepared to deal with various situations in the school environment. Providing this training helps the community to better utilize local resources such as coconut which can be processed with various types, one of which is VCO.
Pemanfaatan Media Sosial Facebook “Buletin Sikka” Sebagai Media Publikasi Kegiatan Pemerintahan (Studi Deskriptif Pada Bidang Protokol dan Komunikasi Pimpinan) TB Inan Malywanni Woga; Intan Mustafa; Markus Kristian Retu
Jurnal Cakrawala Informasi Vol 4 No 2 (2024): Desember : Jurnal Cakrawala Informasi
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) - Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jci.v4i2.501

Abstract

This research aims to analyze the use of Facebook social media, especially the "Sikka Bulletin" page as a means of publishing government activities carried out by the Protocol and Communication Section of the Sikka Regency Leadership. In the digital era, social media has become an important means of disseminating information quickly and widely to the public. This research uses qualitative methods with a descriptive approach, as well as data collection techniques through participatory, non-participatory observation, and interviews with Facebook users and documentation. The research results show that the "Sikka Bulletin" is effective in conveying information related to government activities to the public. However, there are several aspects that need to be improved, such as optimizing posting times, increasing interaction with the public, and presenting more complete information. The improvements made can increase the effectiveness of publications and strengthen communication between the government and the community. Apart from that, a more effective promotional strategy is needed to expand the reach of the content. Overall, the Sikka Bulletin has great potential to become a more transparent and interactive publication media, so that it can strengthen relationships and encourage community participation in various government activities.
Analisis Akun Instagram Biro Administrasi Pimpinan Setda Provinsi NTT Sebagai Media Penyebaran Informasi Kepada Publik Haryati, Fransiska Ingelberta Ricfrida Sri; Mustafa, Intan; Retu, Markus Kristian
Jurnal Ilmu Komunikasi Dan Media Sosial (JKOMDIS) Vol. 4 No. 3 (2024): September - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jkomdis.v4i3.2375

Abstract

Mengakses informasi adalah salah satu metode yang digunakan oleh Kepala Biro Administrasi, untuk hubungan masyarakat adalah pemerintah menyebarluaskan informasi melalui media social Instagram. Dengan begitu, pemanfaatan media sosial merupakan cara yang tepat bagi humas pemerintah untuk membina hubungan dengan masyarakat umum. Biro Administrasi Pimpinan Setda Provinsi NTT menggunakan Instagram dengan nama akun @adpimnttbae untuk menyampaikan informasi dan membantu organisasi berinteraksi dengan konstituen secara efektif. Biro Administrasi Pimpinan Setda Provinsi NTT juga menghadapi kendala dalam mengelola akun Instagram untuk informasi publik dan citra pemerintah, karena terbatasnya SDM yang terampil. Tujuan dari penelitian ini adalah untuk memaparkan karakteristik konten yang disajikan dan interaksi audiens pada instagram @adpimnttbae dalam menyebarkan informasi kepadapublik. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan metode analisis dan pengelompokkan konten berdasarkan empat pilar konten untuk media sosial.Hasil Penelitian menyatakan bahwa Biro Administrasi Pimpinan Setda Provinsi Nusa Tenggara Timur sudah menerapkan tiga pilar konten untuk media sosial yaitu, konten informasi, konten kolaborasi dan konten edukasi. Dalam menyajikan berbagai jenis konten dalam media sosial instagramnya, @adpimnttbae memanfaatkan penggunaan hashtag #BetaNTT untuk memperluas penyebaran informasi kepada audiens.
Peran Protokol Dalam Melayani Pengaduan Jam Masyarakat M. Rangga, Phillipiana; Mustafa, Intan; Sedu, Viktor Aryestian
Jurnal Ilmu Komunikasi Dan Media Sosial (JKOMDIS) Vol. 4 No. 3 (2024): September - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jkomdis.v4i3.2382

Abstract

Protocols play a very important role in managing public complaints, especially in the context of public services. The protocol functions as a systematic guide in handling and responding to complaints submitted by the public. With a clear protocol, the complaint process becomes more efficient and transparent so that it can increase public trust in government agencies or related institutions. In its implementation, the protocol includes several stages starting from receiving complaints, verification, and continuation. Each step has standards and procedures that must be followed to ensure that each complaint is handled fairly and in a timely manner. Through good complaint management, it is hoped that a harmonious relationship can be created between the community and the government, as well as encouraging active community participation in the development process so that there is no miscommunication between government agencies and the community.
Persepsi Masyarakat Terhadap Kredibilitas Manajemen Humas Pemerintah Daerah Kabupaten Flores Timur Sebagai Sumber Informasi Resmi Dalam Penanggulangan Bencana Erupsi Gunung Lewotobi Laki-Laki Retu, Markus Kristian; Mustafa, Intan
Jurnal Ilmiah Wahana Pendidikan Vol 11 No 6.D (2025): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kredibilitas manajemen humas sebagai sumber informasi merupakan tingkat kepercayaan yang diberikan oleh masyarkat pada keandalan informasi bencana. Dalam situasi bencana, persepsi kredibilitas menjadi sangat vital untuk menyaring informasi salah atau hoaks. Fenomena disinformasi dan hoaks telah terbukti memperparah kondisi krisis dan menimbulkan kepanikan. Tujuan penelitian ini adalah menjelaskan persepsi masyarakat terhadap kredibilitas manajemen humas pemerintah daerah Kabuptaten Flores Timur sebagai sumber informasi resmi dalam penanggulangan bencana erupsi Gunung Lewotobi Laki-Laki. Jenis penelitian yaitu deskriptif kuantatif. Populasi dalam penelitian yaitu semua kepala keluarga di Posko Pengungsian Desa Bokang Flores Timur yang berjumlah 143 jiwa. Sampling yang digunakan yaitu purposive sampling. Besar sampel sebanyak 75 orang yang memenuhi kriteria penelitian. Instrumen yang digunakaan untuk mengukur persepsi masyarakat menggunakan kuesioner yang telah divalidasi sebelumnya. Data dianalisis menggunakan analisis deskriptif. Hasil penelitian menunjukkan persepsi masyarakat terhadap kredibilitas manajemen humas sebagai sumber informasi resmi dalam penanggulangan bencana erupsi Gunung Lewotobi Laki-Laki di Kabupaten Flores Timur paling banyak dalam kategori kurang baik. Persepsi yang kurang baik telah menimbulkan kesalahan, kurangnya kepercayaan dan kepanikan. Persepsi masyarakat terhadap kredibilitas manajemen humas sumber informasi resmi dalam penanggulangan bencana sangat penting untuk memastikan keberhasilan upaya mitigasi tanggap darurat dan evakuasi. Untuk itu humas berperan penting untuk membangun persepsi masyarakat yang benar.
PUBLIC SERVICE COMMUNICATION OF MANPOWER AND TRANSMIGRATION SERVICE IN SERVING THE PRODUCTION OF SEARCHERS' ID CARDS WORK (AK 1) IN SIKKA DISTRICT Kriswinda Adventuriani Kalore; Markus Kristian Retu; Intan Mustafa
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 1 (2024): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i1.643

Abstract

The issuance of Job Seeker Card (AK 1) is one of the services provided by the Manpower and Transmigration Office (Disnakertrans) of Sikka Regency to help residents who are looking for work. This study aims to analyze public service communication implemented by Disnakertrans in the process of making AK 1. The research method used is a qualitative approach with in-depth interview techniques and participatory observation. The results of the study indicate that communication between officers and job seekers still faces obstacles in terms of clarity of information and procedures. However, most job seekers are satisfied with the responsiveness and friendly attitude of the officers. The conclusion of this study is that improving clearer and more efficient communication will improve the quality of public services at Disnakertrans of Sikka Regency. This study provides important implications related to the management of public service communication in the context of local government.
PERSEPSI MASYARAKAT TERHADAP PENGADUAN PUBLIK TENTANG BLT DIMASA PANDEMI COVID-19 Mustafa, Intan
Jurnal Ilmiah Dinamika Sosial Vol 6 No 1 (2022)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (351.158 KB) | DOI: 10.38043/jids.v6i1.3406

Abstract

Tujuan dalam penelitian ini dilakukan untuk mengetahui bagaimana persepsi masyarakat tentang pengaduan publik dalam Program Bantuan Langsung Tunai (BLT) di masa pandemic covid – 19. Penelitian terkait BLT-DD dilakukan di Desa Wuring Kecamatan Alok kabupaten Sikka NTT, yang menjadi salah satu daerah penerima BLT – DD dengan mayoritas masyarakatnya sebagai nelayan, petani dan pedagang kecil. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengambilan data dilakukan melalui observasi non partisipan melalui pengamatan pada kehidupan sosial ekonomi masyarakat serta dept interview yang mengacu kepada persoalan mekanisme pengaduan, pengetahuan serta akses informasi dan juga pada persepsi masyarakat tentang BLT-DD. Sedangkan teknik analisis data menggunakan model miles dan huberman; collection, reduction dan display daya. Hasil penelitian menyatakan bahwa, proses aduan masyarakat mengacu kepada 3 (tiga) hal yakni komunikasi publik, masih bersifat satu arah khususnya pada pendataan masyarakat penerima bantuan informasi terkait ketentuan – ketentuan penerima bantuan masih belum menyentuh aspek pemahaman masyarakat dan berimplikasi multitafsi. Kedua, proses aduan  merupakan “barang mewah”. Stigma atau pemikiran ini, akhirnya berimplikasi pada rasa khawatir dan bingung. Ketiga, unit pengaduan yang belum dimaksimal pada tingkatan pemerintah khususnya pada tingkat RT/RW.  Kesimpuan yang dapat diambil dari penelitian ini, bahwa BLT DD masih menjadi persoalan, khusus pada sistem pendataan dan juga mekaniisme komunikasi yang dibangun masih belum menyentuh aspek pemahaman masyarakat.
Komunikasi Pelayanan Publik untuk Pemilih Pemula dan Kepemilikan Kartu Identitas Anak Samin, Fransiska Novita; Mustafa, Intan; Sedu, Viktor Ariestyan
Arus Jurnal Sosial dan Humaniora Vol 4 No 3: Desember (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i3.849

Abstract

Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sikka merupakan salah satu satuan Kerja Perangkat Daerah (SKPD) yang memiliki tugas pokok yaitu  melaksanakan sebagian urusan pemerintah di bidang Administrasi Kependudukan dan Pencatatan Sipil di kabupaten Sikka. Berdasarkan hasil pengamatan yang penulis lakukan, terdapat beberap factor penghambat  berupa minimnya fasilitas pelayanan  dan banyak anak muda atau pemilih pemula dan juga orang tua yang cenderung malu ataupun tidak peduli untuk datang dan mendapatkan pelayanan administrasi kependudukan baik bagi pemilih pemula ataupun untuk mengurus kartu identitas anak (KIA). Metode yang digunakan untuk penelitian ini adalah metode kualitatif yang dimana dalam penelitian ini penulis menggunakan dua metode pengumpulan data yaitu, penelitian lapangan dan penelitian kepustakaan. Hasil penelitian menjelaskan tentang  pelayan e-KTP, KIA dan pelayanan Jemput Bola di Dinas Kependududkan dan Pencatatan Sipil Kabupaten Sikka. . Oleh karena itu, sangat diharapkan adanya peningkatan fasilitas serta sosialisasi yang lebih intensif mengenai e-KTP dan KIA, terutama di daerah pedesaan, di mana pemahaman masyarakat tentang pentingnya administrasi kependudukan masih perlu ditingkatkan.
Co-Authors Avilanti, Maria Balzano, Mario Desire ED, Maria Yosephine Elang, Aloysius Alfianto Fantiola, Maria Stevania Haryati, Fransiska Ingelberta Ricfrida Sri Iku, Katrinsia Sintia Indah, Emilia Faujia INTAN, AGUSTINA NONA Irdam Riani, Irdam Kedoh, Lodowik N. Kedoh, Lodowik Nikodemus Koban, Elisabeth Septiani Bonewati Kriswinda Adventuriani Kalore Kurnyati, Arlinda Icha M. Rangga, Phillipiana Markus Kristian Retu Oktavia, Maria Onu La Ola, Onu Pareira, Maria Renha Rosari Retu , Markus Kristian Retu, Markus RETU, MARKUS KRISTIAN Sadipun, Marcellina Menci Septianindy Samin, Fransiska Novita SANDRY, OKTAVIANUS NONG Silva, Maria Sabina Da Silva, Wilhelmina Cathrin Zanta Febronia Da Silvesta, Yosefina Pausta Subang, Donatus Bernald Taping, Lidya Rosiana TB Inan Malywanni Woga Tibo, Irvan Titus Tius, Imelda Krisdayanti Tukan, Clariska Putri Ayunda Viktor Ariestyan Sedu Wete, Agnes Loy Yonas Klemens Gregorius Dori Gobang Yosefina Pausta Silvesta Yuliani, Rosalia