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All Journal Nomosleca Jurnal Sosial Ekonomi Perikanan urnal Interaksi: Jurnal Ilmu Komunikasi Avant Garde Jurnal Ilmiah Dinamika Sosial Titian: Jurnal Ilmu Humaniora JDP (Jurnal Dinamika Pemerintahan) CENDEKIA : Jurnal Ilmu Pengetahuan Jurnal Ilmiah Wahana Pendidikan Jurnal Abdi Masyarakat Indonesia International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Arus Jurnal Sosial dan Humaniora Jurnal Ilmu Komunikasi Dan Media Jurnal Cakrawala Informasi (JCI) Jurnal Pendidikan dan Ilmu Sosial Jurnal Masyarakat Indonesia Jurnal Indonesia Sosial Sains Journal of Indonesian Society Empowerment Indonesian Social Science Review Kareba: Jurnal Inovasi dan Pemberdayaan Masyarakat
Intan Mustafa
Universitas Nusa Nipa
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AKTIVITAS HUMAS POLRES SIKKA MELALUI MEDIA SOSIAL @humas_polressikka UNTUK MENINGKATKAN KEPERCAYAAN MASYARAKAT Claudia Ndana Ndolu; Intan Mustafa; Markus Kristian Retu
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 6 No. 2 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v6i2.10413

Abstract

This study aims to analyze the public relations activities of the Sikka Police Resort (Polres Sikka) through social media @humas_polressikka in enhancing public trust. This research employs a qualitative approach with a descriptive research design. Data were collected through in-depth interviews, observation, and documentation. The research informants consisted of public relations officers of Polres Sikka and social media users from the community. Data analysis was conducted using an interactive model, including data reduction, data display, and conclusion drawing, while data validity was ensured through triangulation techniques. The results of the study indicate that the public relations activities of Polres Sikka through social media include dissemination of public information, legal education, interaction with the community, and issue clarification. These activities contribute to building a positive image of the police institution and increasing public trust through information transparency, communicative closeness, and institutional responsiveness. However, the study also identifies several obstacles, such as limited human resources, challenges in managing public interaction, and the potential spread of negative information on social media. This study concludes that social media is a strategic communication instrument for police public relations in building public trust. Therefore, strengthening structured and professional digital communication strategies is necessary to ensure that public relations activities through social media can be more effective in enhancing public trust. ABSTRAK Penelitian ini bertujuan untuk menganalisis aktivitas humas Polres Sikka melalui media sosial @humas_polressikka dalam meningkatkan kepercayaan masyarakat. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Informan penelitian terdiri dari personel humas Polres Sikka dan masyarakat pengguna media sosial. Analisis data dilakukan dengan model interaktif yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan, sedangkan keabsahan data diuji melalui teknik triangulasi. Hasil penelitian menunjukkan bahwa aktivitas humas Polres Sikka melalui media sosial meliputi penyebaran informasi publik, edukasi hukum, interaksi dengan masyarakat, serta klarifikasi isu. Aktivitas tersebut berkontribusi dalam membangun citra positif institusi kepolisian dan meningkatkan kepercayaan masyarakat melalui transparansi informasi, kedekatan komunikasi, dan responsivitas institusi. Namun, penelitian ini juga menemukan beberapa hambatan, seperti keterbatasan sumber daya manusia, tantangan pengelolaan interaksi publik, dan potensi penyebaran informasi negatif di media sosial. Penelitian ini menyimpulkan bahwa media sosial merupakan instrumen komunikasi yang strategis bagi humas kepolisian dalam membangun kepercayaan publik. Oleh karena itu, diperlukan penguatan strategi komunikasi digital yang terstruktur dan profesional agar aktivitas humas melalui media sosial dapat berjalan lebih efektif dalam meningkatkan kepercayaan masyarakat.
Co-Authors Agnes Loy Wete Agnes Theresia Djawa Alexander Agung Putra Parilibak Aloysius Alfianto Elang Avilanti, Maria Balzano, Mario Caesilia Apriliani Dasion Claudia Ndana Ndolu Desire ED, Maria Yosephine Dince, Maria Nona Elisabeth Imelda Kevin Liwu Fantiola, Maria Stevania Fransiska Aprilia Fenge Harbiyanto, Alfian Haryati, Fransiska Ingelberta Ricfrida Sri Iku, Katrinsia Sintia Indah, Emilia Faujia INTAN, AGUSTINA NONA Irdam Riani, Irdam Kedoh, Lodowik N. Kedoh, Lodowik Nikodemus Koban, Elisabeth Septiani Bonewati Kriswinda Adventuriani Kalore Kurnyati, Arlinda Icha Lodowik Kedoh M. Rangga, Phillipiana Maria Dominikas Knuma Kedang Maria Elasilva Blandina Maria Enjelike Paskua Maria Margaretha Paula Maria Oktaviana Bengan Laba Maria Renha Rosari Pareira Maria Ritkalivan Markus Kristian Retu Markus Kristian Retu Markus Retu Matilda Lusiana Chelsia Wada Ode Irman Oktavia, Maria Onu La Ola, Onu Retu , Markus Kristian RETU, MARKUS KRISTIAN Sadipun, Marcellina Menci Septianindy Samin, Fransiska Novita SANDRY, OKTAVIANUS NONG Silva, Maria Sabina Da Silva, Wilhelmina Cathrin Zanta Febronia Da Silvesta, Yosefina Pausta Sonia Satriawaty Baragau Stephani Prisla Helena Radja Subang, Donatus Bernald Taping, Lidya Rosiana TB Inan Malywanni Woga Tibo, Irvan Titus Tius, Imelda Krisdayanti Tukan, Clariska Putri Ayunda Veronika Melyana Novita Viktor Ariestyan Sedu Vinsensia Du’a Rana Wilfridus Valiance Yanuarius Bala Tukan Yonas Klemens Gregorius Dori Gobang Yosefina Pausta Silvesta Yovilia Nona Yosefat Yuliani, Rosalia