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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Indonesia Berdaya Journal of Research in Social Science and Humanities Jurnal Iso SENGKUNI Journal (Social Science and Humanities Studies) Jurnal Dehasen Untuk Negeri Triwikrama: Jurnal Ilmu Sosial Multidisciplinary Journals Social Sciences Journal Journal of Multidisciplinary Research Social Sciences Journal
Saputra, Harius Eko
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The Influence Of Service Quality On Customer Satisfaction At Bank Bengkulu Main Branch Setyaningsih, Endang; Saputra, Harius Eko; Maryaningsih, Maryaningsih
Social Sciences Journal Vol. 2 No. 1 (2025): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i1.376

Abstract

This study aims to determine the influence of service quality on customer satisfaction at Bank Bengkulu Main Branch. The research employed a descriptive associative method, with data collected through questionnaires and documentation. The data were analyzed using simple linear regression to test the relationship between service quality (X) and customer satisfaction (Y). The sample consisted of 85 respondents who were customers of Bank Bengkulu Main Branch. The findings indicate a strong correlation between service quality and customer satisfaction, with an R value of 0.744 or 74.4%. The t-test results confirmed that service quality has a significant effect on customer satisfaction. Therefore, improving service quality is a crucial factor in enhancing customer satisfaction at Bank Bengkulu.
The Influence Of Health Service Quality On The Satisfaction Level Of BPJS Patients At Cahaya Negeri Health Center Irawan, Sendi Iklas Dede; Lorita , Evi; Saputra, Harius Eko
Social Sciences Journal Vol. 2 No. 1 (2025): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i1.378

Abstract

This study aims to determine the influence of health service quality on the satisfaction levels of BPJS patients at Cahaya Negeri Health Center. The research employs a quantitative descriptive method, with data collected through questionnaires and documentation. The data analysis techniques include descriptive analysis, Product Moment correlation, simple linear regression, and hypothesis testing using the Determination Test (r²) and t-test. The findings indicate a very strong correlation between health service quality and patient satisfaction, with the influence value reaching 84.9%. This result demonstrates that the better the quality of health services provided, the higher the level of satisfaction among BPJS patients.
The Effect Of Electronic Office On Employees’ Work Effectiveness At The Regional Office Of The National Land Agency Of Bengkulu Province Mustika, Wella; Saputra, Harius Eko; Imanda , Antonio
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1049

Abstract

This study aims to determine the effect of the electronic office system on employees’ work effectiveness at the Regional Office of the National Land Agency of Bengkulu Province. This research applied a quantitative method with a survey approach. A total of 53 respondents were selected using a simple random sampling technique. Data analysis involved the product moment correlation test, simple linear regression, validity and reliability tests, t-test, and coefficient of determination. The findings reveal that the electronic office system significantly influences employees’ work effectiveness. The correlation coefficient of 0.409 indicates a moderate relationship between the variables. The coefficient of determination (R²) of 16.8% shows that the electronic office variable contributes to 16.8% of the variance in work effectiveness. Furthermore, the t-value (3.204) exceeds the t-table value (2.006), meaning that the hypothesis is accepted. Thus, the use of the electronic office system has a positive and significant effect on improving employees’ work effectiveness at the Regional Office of BPN Bengkulu Province.
The Effectiveness Of Fingerprint Implementation In Improving Student Discipline At State Vocational High School 01 In Bengkulu City Handayani, Dewi Mariska; Saputra, Harius Eko; Yusuarsono, Yusuarsono; C. Kader , Bando Amin
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1127

Abstract

This study aims to determine the effectiveness of implementing the Fingerprint system in improving student discipline at the State Vocational High School 01 (SMKN 01) Bengkulu City. This research uses a qualitative method presented descriptively. The research informants consisted of 5 individuals, including 2 key informants and 3 main informants. Data collection techniques included interviews, documentation, and observation. The data analysis techniques used in this study were data collection, data reduction, data presentation, and conclusion drawing and verification. Based on the research findings and discussion using the effectiveness measurement theory by Duncan (in Richard M. Steers, 1984:53), three indicators were applied. The results indicate that the effectiveness of the Fingerprint implementation in improving student discipline at SMKN 01 Bengkulu City can be concluded as follows: 1) Goal Achievement: This is reflected in the gradually improving level of student discipline. 2) Integration: SMKN 01 Bengkulu City conducted socialization regarding the Fingerprint attendance system and recorded students’ fingerprints and facial data from class to class for two weeks prior to its full implementation. 3) Adaptation: The school created schedules for students to help them become accustomed to their responsibilities and disciplined in arriving earlier.
Co-Authors Agustin, Ade Amalik, Davika Amin, Bando Anjani, Nengsi Putri Antonio Imanda, Antonio Apriani, Insira Aprianti, Resi Dwi Aprilia, Wulan C. Kader , Bando Amin C. Kader, Bando Amin Dahlia Dahlia Desti Rohmatullah Endang Setyaningsih Evi Lorita, Evi Fitri Anggraini, Fitri Handayani, Dewi Mariska Ihsan, Alhapis Imanda , Antonio Imanda, Antonia Irawan, Sendi Iklas Dede IS, Tuti Handayani Jennifer, Cinthya Kader, Bando Amin C Kader, Bando Amin C. Larasati, Jesica Fitria Lorita , Evi Maryaningsih, Maryaningsih Mustika, Wella Mustika, Yola Nova Nova Permata, Syilva Dwi Intan Prima Astuti Handayani Purnama, Bimas Endo Putri, Salsahbilah Putria, Nelsa Septian Rikardo, Yanuar Sahara, Sherly Marta Sanora, Endah Saputra, Maryaningsih Sariningsih, Marida Sianturi, Mega Wati Sintia, Nopa Sulisman, Readi Sumantri, Muhammad Oky Wansyah, Agistio YANTO YANTO Yolani, Lendra Yuni Permata Sari, Yuni Permata Yusuarsono, Yusuarsono