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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Indonesia Berdaya Journal of Research in Social Science and Humanities Jurnal Iso SENGKUNI Journal (Social Science and Humanities Studies) Jurnal Dehasen Untuk Negeri Triwikrama: Jurnal Ilmu Sosial Multidisciplinary Journals Social Sciences Journal Journal of Multidisciplinary Research Social Sciences Journal
Saputra, Harius Eko
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The Influence Of Service Quality On Customer Satisfaction At Bank Bengkulu Main Branch Setyaningsih, Endang; Saputra, Harius Eko; Maryaningsih, Maryaningsih
Social Sciences Journal Vol. 2 No. 1 (2025): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i1.376

Abstract

This study aims to determine the influence of service quality on customer satisfaction at Bank Bengkulu Main Branch. The research employed a descriptive associative method, with data collected through questionnaires and documentation. The data were analyzed using simple linear regression to test the relationship between service quality (X) and customer satisfaction (Y). The sample consisted of 85 respondents who were customers of Bank Bengkulu Main Branch. The findings indicate a strong correlation between service quality and customer satisfaction, with an R value of 0.744 or 74.4%. The t-test results confirmed that service quality has a significant effect on customer satisfaction. Therefore, improving service quality is a crucial factor in enhancing customer satisfaction at Bank Bengkulu.
The Influence Of Health Service Quality On The Satisfaction Level Of BPJS Patients At Cahaya Negeri Health Center Irawan, Sendi Iklas Dede; Lorita , Evi; Saputra, Harius Eko
Social Sciences Journal Vol. 2 No. 1 (2025): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i1.378

Abstract

This study aims to determine the influence of health service quality on the satisfaction levels of BPJS patients at Cahaya Negeri Health Center. The research employs a quantitative descriptive method, with data collected through questionnaires and documentation. The data analysis techniques include descriptive analysis, Product Moment correlation, simple linear regression, and hypothesis testing using the Determination Test (r²) and t-test. The findings indicate a very strong correlation between health service quality and patient satisfaction, with the influence value reaching 84.9%. This result demonstrates that the better the quality of health services provided, the higher the level of satisfaction among BPJS patients.
Co-Authors Agustin, Ade Amalik, Davika Amin, Bando Anjani, Nengsi Putri Antonio Imanda, Antonio Apriani, Insira Aprianti, Resi Dwi Aprilia, Wulan C. Kader, Bando Amin Dahlia Dahlia Desti Rohmatullah Endang Setyaningsih Evi Lorita, Evi Fitri Anggraini, Fitri Ihsan, Alhapis Imanda, Antonia Irawan, Sendi Iklas Dede IS, Tuti Handayani Jennifer, Cinthya Kader, Bando Amin C Kader, Bando Amin C. Larasati, Jesica Fitria Lorita , Evi Maryaningsih, Maryaningsih Mustika, Yola Nova Nova Permata, Syilva Dwi Intan Prima Astuti Handayani Purnama, Bimas Endo Putri, Salsahbilah Putria, Nelsa Septian Rikardo, Yanuar Sahara, Sherly Marta Sanora, Endah Saputra, Maryaningsih Sariningsih, Marida Sianturi, Mega Wati Sintia, Nopa Sulisman, Readi Sumantri, Muhammad Oky Wansyah, Agistio YANTO YANTO Yolani, Lendra Yuni Permata Sari, Yuni Permata Yusuarsono, Yusuarsono