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All Journal Managament Insight: Jurnal Ilmiah Manajemen EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Kumawula: Jurnal Pengabdian Kepada Masyarakat Creative Research Management Journal Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Bima Journal : Business, Management and Accounting Journal Journal of Indonesian Management Jurnal Fokus Manajemen JELAJAH: Journal of Tourism and Hospitality JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Indonesia Raya Jurnal Dehasen Untuk Negeri Jurnal Entrepreneur dan Manajemen Sains Publikasi Hasil Pengabdian Kepada Masyarakat. Prosiding Seminar Nasional Ekonomi dan Bisnis Universitas Ma Chung Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS International Journal Business, Management and Innovation Review
Nengsih, Mimi Kurnia
Ekonomi Manajemen, Universitas Muhammadiyah Bengkulu
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Journal : Jurnal Entrepreneur dan Manajemen Sains

 1 
PENGARUH OFFICE ATMOSFER DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. TELKOM AKSES KOTA BENGKULU Agung Mulyana; Mimi Kurnia Nengsih
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 4 No. 2 (2023): Juli 2023
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jems.v4i2.5391

Abstract

This study aims to determine the effect of atmosphere and service quality on customer satisfaction at PT. Telkom Access Bengkulu City. This type of research is a type of quantitative descriptive research, the object of this research is the customers of PT. Telkom Access Bengkulu City, which is precisely located on Jl. Lt. Gen. Suprapto, No. 132, Kec. Ratu Samban, Bengkulu City, Bengkulu. The sampling method uses a non probability technique, namely accidental sampling. The number of respondents in this study were 150 people. Methods of data collection using a questionnaire. Data analysis techniques using Multiple Linear Regression Analysis Test, and Hypothesis Test, namely t test and f test. The results of this study can be concluded that the atmosphere variable has a positive effect on customer satisfaction, service quality has a positive effect on customer satisfaction, and atmosphere and service quality together have a significant effect on customer satisfaction at PT. Telkom Access Bengkulu City. Keywords: Atmosphere, Service Quality, Customer Satisfaction
ANALISIS WORK LIFE BALANCE DAN GAYA KEPEMIMPINAN DEMOKRATIS TERHADAP KINERJA PEGAWAI ASN DI LINGKUNGAN SATPOL PP BENGKULU SELATAN Martizon, Ade; Nengsih, Mimi Kurnia
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 6 No. 2 (2025): Juli
Publisher : UM. Bengkulu

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Abstract

  Performance is a very important part in achieving company goals. Employee performance is influenced by many factors, including work life balance and democratic leadership style. The aim of this research is to determine work life balance and democratic leadership style on the performance of ASN employees in the South Bengkulu Satpol PP environment. This research was carried out at the South Bengkulu Satpol PP office. The type of research used in this research is quantitative descriptive. The sample in this study was 73 people with the sampling technique in this study being total sampling. Data collection techniques are observation, questionnaires and documentation. The data analysis technique used in this research is quantitative descriptive.The results show that work life balance has a significant effect on the performance of ASN employees at the South Bengkulu Satpol PP with tcount > ttable (3,769 > 1,9944) and (sig a = 0.000 < 0.050). The democratic leadership style has a significant effect on the performance of ASN employees at the South Bengkulu Satpol PP with tcount > ttable (3,616 > 1,9944) and (sig a = 0.001 < 0.050). The results of the F test show that the calculated F value is 34,770 > 3,13 with a significance value of 0.000 < 0.005, which means that there is a simultaneous significant influence of the work life balance variable and democratic leadership style on the performance of ASN employees at the South Bengkulu Civil Service Police Unit. The R Square value is 0.106, this means that the rise and fall of the dependent variable, namely employee performance, is influenced by the independent variables, namely work life balance and democratic leadership style, by 49,8%. Meanwhile, the remaining 50,2% is influenced by other variables. Keywords: Work Life Balance, Democratic Leadership Style, Performance
Co-Authors Agung Mulyana Agusman, Kurniawan Ahmad Soleh Anggie Aditya Heriyanto Anisa Yani Arianto, Tezar Attilah Nopriani Chandra, Muhammad Jeffri Arlinandes Cornelia Nubatonis Dayang Dea Dwi Sari Dedi Hermanto Domiinggo, Harry Ekowati, Sri Eska Prima Monique Damarsiwi Fery Gustian Gayatri, Ida Ayu Made Er Meytha Gustian, Fery Hanila, Siti Herfianti, Meiffa Herfianti, Meiffa Herlina, Meti Herry Novrianda Ida Ayu Made Er Maytha Gayatri Ima Andriyani Irayani Irayani Irayani, Irayani Izumi, Chalvina Firda Jumagar Lumban Sianta Karona Cahya Susena, Karona Cahya Liviansyah, Liviansyah Lupita Sari M Jeffri Arlinandes Chandra Martizon, Ade Mikaresti, Pamella Mimi Vera Yustanti Muhamad Galy Njoman Ari Pribowo Neri Susanti Nopriani, Attilah Noviansyah Noviansyah Pribowo, Muhamad Galy Njoman Ari Raihan, Muhamad Ratnawili Revaldo, Ardian Rivaldhy Muhammad Sari, Lupita Shar, Aan Siti Hanila Sri . Handayani Sri Handayani Sri Handayani Sulisti Afriani Suwarni Suwarni Suwarni Suwarni Wagini Wisarjan Wisarjan Yesi Indian Ariska Yestasari, Resa Yulinda, Ade Tiara