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Rahim, Samsir
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Kualitas Pelayanan Publik Bagi Pasien Ugd Bpjs Kesehatan Di Puskesmas Kalosi Kecamatan Alla Kabupaten Enrekang Wahyuni, Sri; Mahsyar, Abdul; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7399

Abstract

This study aimed to find out the quality of BPJS Health Emergency Services at the Kalosi Health Center, Alla District, Enrekang Regency seen from the theory of service quality standards according to Parasurama 2017, namely direct evidence, reliability, responsiveness. assurance and empathy The research method used  descriptive qualitative. Data collecting technique used observation, documentation and direct interviews. The results showed 5 indicators of Public Service Quality for ER Patients BPJS Health D at Kalosi Health Center, namely indicator 1) Direct evidence, that the existing facilities and infrastructure at the Public health center were still lacking and not functioning 2) Reliability, that Reliability and trust in increasing again. 3) The power of administrative and medical staff was still not maximized, it  needed to be responsive, the skills of doctors and nurses in examining patients were good 4) Guarantees, the ability of doctors and nurses in services could  be trusted by patients although there were still some things which had to be improved, such as unfriendly attitudes and young medical officers and new administrative officers. 5) Empathy of the nurse had taken good care of the patient. Keywords: Quality of service, BPJS Kesehatan Emergency Room, Public health center.
KUALITAS PELAYANAN PEGAWAI DALAM PENERBITAN SURAT KETERANGAN PENDAFTARAN TANAH (SKPT) PADA BADAN PERTANAHAN NASIONAL KABUPATAN ENREKANG Makmur, Rahmawati; Mappamiring, Mappamiring; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 5 (2022): Oktober 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i5.8384

Abstract

ABSTRACTThe purpose of this study was to find out and describe the quality of service in the issuance of SKPT at the National Land Agency Office of Enrekang Regency. This study used qualitative research. The number of informants in this study were 10 people. The data collection used observation, documentation, and direct interviews. The results showed that the service quality of employees in the issuance of Land Certificates (SKPT) at the National Land Agency of Enrekang Regency was good, based on 5 indicators, namely Tangibles at the Enrekang Regency BPN Office on the provision of adequate facilities and infrastructure. Reliability with the service process was 50 minutes, the officer was able to provide the explanation needed by the SKPT. Responsivines at the Enrekang Regency BPN Office had responded to SKPT complaints when problems occur in the service process. The officer had provided assurance of the ease of procedure to the public in the service. Empathy, it seen that the officers had been friendly and polite in providing services to the community.Keywords: Quality, Service, SKPT Issuance
IMPLEMENTASI KEBIJAKAN PUBLIK PENERIMAAN PESERTA DIDIK BARU (PPDB) ONLINE DI SMA NEGERI 3 BULUKUMBA Akmad, Ayu Andira; Ansari, Muhammad Isa; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 6 (2022): Desember 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i6.10500

Abstract

The purpose of this study was to find out the implementation of the public policy of accepting new online students at SMAN 3 Bulukumba. This study used qualitative descriptive research. The results of this study showed that the implementation of the online new student admissions public policy (PPDB) at SMA Negeri 3 Bulukumba was going quite well. The communication was g⁴, both in terms of transmission and in terms of clarity. The resources were quite adequate, both human resources, facility resources and budget resources. The disposition of the implementer was also good, committed, professional and honest, the bureaucratic structure was also good, not complicated and had clear Standar Operasional Prosedur. 
Perencanaan Pembangunan Berbasis Partisipatifdi Kelurahan Mario Pulana Kecamatan Camba Kabupaten Maros Ridwan, Yuniarti M; Fatmawati, Fatmawati; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7404

Abstract

The purpose of this study was to determine the implementation of participatory-based development planning in Mario Pulana Village, Camba District, Maros Regency.The type of research used is a qualitative research method with a descriptive type of research. Data collection techniques using observation, interviews and documentation.The results of this study show 3 (three) processes of implementing participatory-based development planning in Mario Pulana Village, Camba District, Maros Regency, namely: 1) Focusing on the Interest of the Community, namelythat the fulfillment of all proposals given by the community through Musrenbang activities and Coordination Meetings, but coordination meetings are often not carried out by the Head of the Environment, 2) Participatory, that the involvement of the community in Mario Pulana Village, Camba District, Maros Regency has been active in providing suggestions, opinions, ideas and even providing energy/materials, but the presence of the community is still very little, and 3) Synergy, namely an agreement between the government and the community in accommodating aspirations given by the community by making two agreements, but there are still many proposals that cannot be fulfilled at the sub-district level. Keywords: Development Planning, Participatory
EVALUASI PROGRAM JAMINAN PERSALINAN DI PUSKESMAS BONTOBAHARI KABUPATEN BULUKUMBA Inriani, Inriani; Parawangi, Anwar; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 2 (2023): April 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i2.11329

Abstract

The purpose of this study was to find out the evaluation of the maternity insurance program at the Bontobahari Health Center, Bulukumba Regency. The research method used descriptive qualitative. Based on the results of the study, it was shown that the guarantee of delivery at the Bontobahari Health Center had not been achieved optimally due to several inhibiting factors. The first inhibiting factor was the provision of facilities and infrastructure where the existing service support facilities at the Bontobahari Health Center were not adequate, for example patient parking facilities, comfortable waiting rooms for the community and patients, adequate room lighting, and much more. Second, there was a lack of communication between the parties involved where the government was lacking in socializing the Jampersal program and explaining clearly  in the maternity insurance program ( Jampersal service process)
Strategi Motivasi Kerja Pegawai Di Kantor Kelurahan Bira Kecamatan Tamalanrea Kota Makassar Febrianti, Riska; Rahim, Samsir; Wahid, Nur
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7395

Abstract

This study purposed to determine the Implementation of Employee Work Motivation Strategy at the Bira Village Office, Tamalanrea District, Makassar City. This studyused  a qualitative research method with a descriptive type of research. Data collection techniques used interviews, observation, and documentation. The results of the study show 5 indicators of implementing employee motivation strategies at the Bira Village Office, such as 1) Involving, that the leadership involved employees before making decisions and involving them to attend community events hadrun well. 2) Communication, that the leadership had a good communicationso that have a good relationship between the employees and the leadership of Bira Village. 3) Recognition, that the leadership provided rewards that were in accordance with the performance of their employees such as providing small gifts, certificates, and also giving direct congratulations. 4) Delegated authority, that the leadership enforces this delegation of authority to give responsibility and trust to its employees so that they did not an obligation. 5) Reciprocal Attention, that the Leader gave permission and fulfilled the facilities in accordance with the work of his employees so that they could carry out their work as expected.Keywords: Strategi, Work Motivation.
MANAJEMEN PERENCANAAN PEMBANGUNAN PERUMAHAN PADA DINAS PERUMAHAN PERMUKIMAN DAN PERTANAHAN KABUPATEN BULUKUMBA Rina, Rina; Usman, Jaelan; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 4 (2023): Agustus 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i4.12060

Abstract

This study purposed to find out how the Management of Housing Development Planning at the Department of Housing, Settlements and Land in order to realize livable housing. This study used descriptive qualitative research.  The number of informants in this study was 10 (ten) people. By using data collection techniques, namely interviews, documentation, media review and direct observation. The results of the study showed that the Management of Housing Development Planning at the Department of Housing, Settlements and Land had been running optimally. This seen based on the 3 (three) indicators used, namely: Planning, Implementation, Evaluation and control. From planning was optimal, it could be seen in the tasks and functions to achieve the level of effectiveness and operational efficiency. In terms of implementation, it was good because we could see from all the plans that had prepared, it run well and was implemented properly. Finally, in terms of evaluation and control, it were optimal, because it had been known what strategies or plans need to be added or reduced, what tools or facilities need to be prepared to carry out the program, how long additional time was needed, and so on.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Badan Penyelenggara Jaminan Sosial Di Rumah Sakit Umum Daerah Kabupaten Pangkep Nuryanti, Sinta; Hakim, Lukman; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 2 (2021): April 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i2.3851

Abstract

This study aimed to obtain answers about the effect of service quality on BPJS Health Patient Satisfaction in Pangkep District Hospital. The population in this study were all BPJS registered patients who received services at the Pangkep District General Hospital as many as 13500 people for (2) two months. The sample used 70 people taken based on nonprobability sampling. This type of research was descriptive research and research instruments used  (1) Observation (2) Questionnaire and (3) Documentation. Research data processing used descriptive statistics while the data analysis techniques used  Percentage (%) and Regression Analysis. Through data processing the results obtained There was an influence between the variable Quality of Service on the variable BPJS Patient Satisfaction in Pangkep Regency general hospital by 80.7% and the rest was influenced by factors in the Pangkep District Hospital. 
Strategi Pelayanan Administrasi Di Badan Kesatuan Bangsa Dan Politik Kabupaten Takalar Hidayanty, Dian Nur; Rahim, Samsir; Syukri, Syukri
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 6 (2024): Desember 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i6.14485

Abstract

ABSTRAKPenelitian ini  bertujuan guna mengetahui bagaimana  staretegi pelayanan di badan kesatuan bangsa dan politik   kabupaten takalar agar terwujudnya pelayanan administrasi yang  efektif. Adapun jumlah informan pada penelitian ini   adalah 8 (delapan) orang. Dengan menggunakan Teknik pengumpulan data wawancara, observasi, dokumentasi, dokumen perusahaan, dan studi Pustaka. Hasil penelitian menunjukan bahwa strategi pelayanan administrasi di badan kesatuan bangsa dan politik kabupaten takalar dapat dilihat dari aspek 1) atribut layanan masyarakat sudah dikatakan efektif, hal ini bisa dilihat dari sarana dan prasarana yang sudah cukup memadai, 2) aspek pendekatan untuk penyempurnaan layanan belum bisa dikatakan efektif, hal ini dikarenakan masih lambatnya pegawai dalam menyelesaikan surat menyurat yang dipengaruhi oleh kurangnya SDM, 3) aspek implementasi manajemen juga belum bisa dikatakan efektif, hal ini dikarenakan pelatihan untuk para pegawai di badan KESBANGPOL kabupaten takalar kiranya masih kurang, dan aspek ke 4) system umpan balik sudah dikatakan efektif yakni dari kecakapan kepala badan kesatuan bangsa dan politik kabupaten takalar dalam memahami kendala yang dialami oleh masyarakat.
Akuntabilitas Komisi Pemilihan Umum Pada Pemilu 2019 Di Kabupaten Majene Asrul, Muhammad; Ansari, Muh Isa; Rahim, Samsir
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 3 (2020): Desember 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i3.3748

Abstract

This study purposed to find out, analyze and describe the Election Commission Accountability Elections in 2019 at Majene Regency. This study used 5 informants. Data collection techniques were observation, interviews and documentation. Data analysis used interactive analysis models and used 3 types of triangulation in data validation. The result of this study showed that the accountability of the general election had been held optimally. There were no significant obstacles in the Majene general election commission and the holding of the 2019 general election was based on procedures by the organizers namely the General Election Commission, anticipating, maintaining, electon documents, and paid attention to the direction, fast and responsive to realize a successful and peaceful election, and institutions that worked together to be successful in holding of the 2019 general election. 
Co-Authors Abdul Kadir Abdul Mahsyar Ahmad Taufik Akmad, Ayu Andira Alyas, Alyas Amelia, Renita Andi Rosdianti Razak, Andi Rosdianti Ansari, Isa Ansari, Muh Isa Anwar Parawangi, Anwar Asrul, Muhammad Azikin, Ruskin Barani, Ishaq Bambang Budi Setiawati Burhanuddin Burhanuddin Fatmawati, Fatmawati Febrianti, Riska Hainidar, Hainidar Hamrun Hastuti Hs, Sri Widya Hidayanty, Dian Nur Hidayat, Mardhatillah Ida Ayu Putu Sri Widnyani Ihyani Malik Indah Ayu Lestari, Indah Ayu Indasari, Indasari Inriani Inriani, Inriani Irmayanti Irmayanti, Irmayanti Jaelan Usman, Jaelan Jumarni Jumarni Lestari, Dewi Sri Lestari, Sintia Ayu Lukman Hakim Makmur, Andi Nurfadilah Makmur, Rahmawati Mappamiring Mappamiring Marzukli, Marzukli Muhammad Isa Ansari Muhammad Yusuf Muhammadiah Muhammadiah, Muhammadiah Muhlis Madani, Muhlis Muhtar, Alpian Nasdir, Ananta Ilham Ningsih, Noor Syafitriani Nirwanasari, Nirwanasari Nur Wahid, Nur Nuryanti, Sinta Patabo, Aras Putra Bula Perdana, Muh Rian Putri, Nasriah Eka Rahmatullah, Madani Rahmayuni, Yuyu Ramadhani, Arnisa Rasdiana, Rasdiana Ridwan, Yuniarti M Rina Rina Riskasari Riskasari, Riskasari Said, Sitti Jamilah Selviana Selviana Sitti Fatimah Solly Aryza Sri Hastuti Sri Wahyuni Sudarman Sudarman Sudarmi Sudarmi Syahrir Syahrir Syakila, Nurul Amira Syukri Syukri Tahir, MUH