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All Journal Bulletin of Electrical Engineering and Informatics Jurnal Teknologi Informasi dan Ilmu Komputer Sinkron : Jurnal dan Penelitian Teknik Informatika Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta JURNAL MEDIA INFORMATIKA BUDIDARMA Applied Information System and Management MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) Jurnal Manajemen Informatika dan Sistem Informasi Jurnal Informatika dan Rekayasa Elektronik Journal of Information Systems and Informatics Jambura Journal of Electrical and Electronics Engineering Jurnal Abdi Insani JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Komputer dan Informatika (JSON) JiTEKH (Jurnal Ilmiah Teknologi Harapan) International Journal of Engineering, Science and Information Technology Journal of Informatics Management and Information Technology KLIK: Kajian Ilmiah Informatika dan Komputer J-Com (Journal of Computer) Indonesian Journal of Networking and Security - IJNS IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Innovative: Journal Of Social Science Research ETIK (Jurnal Elektronika Terapan dan Ilmu Komputer) KOPEMAS JPEMAS: Jurnal Pengabdian Kepada Masyarakat E-JURNAL AKUNTANSI Edu Komputika Journal Pekayunan Jurnal Ilmiah Teknik Mesin, Elektro dan Komputer Teknik: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer
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Audit Tata Kelola Teknologi Informasi Menggunakan Framework Cobit 4.1 Khairul Imtihan; Muhamad Rodi; Maulana Ashari; Mohamad Taufan Asri Zaen; Khairan Marzuki
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 21 No. 2 (2022)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v21i2.1569

Abstract

Penerapaan teknologi informasi pada sebuah organisasi atau dalam proses bisnis suatu instansi adalah aset yang sangat berharga, dimana peranan teknologi informasi mampu mengubah kinerja para pekerja atau karyawan. Penerapan teknologi informasi yang signifikan ini tentu harus diimbangi dengan pengaturan dan pengelolaan yang tepat, sehingga kerugian-kerugian yang mungkin akan terjadi dapat dihindari atau diminimalisir semaksimal mungkin maka di perlukan audit. Proses audit bertujuan untuk menilai kinerja teknologi informasi pada Dinas Kependudukan dan Pencatatan Sipil Lombok Tengah menggunakan Framework COBIT 4.1 yang terdiri dari 5 tahapan yakni identifikasi business goals, identifikasi information technology (IT) goald, identifikasi information technology (IT) process, identifikasi control objectives, dan perhitungan maturity level. Hasil proses audit berupa rekomendasi dan perbaikan teknologi informasi. Berdasarkan hasil audit didapatkan hasil penerapan information technology governance, rata-rata 3. Pada maturity level ini, secara keseluruhan proses penerapan IT governance berada pada skala 3, yaitu defined prosess, merupakan tahap dimana selurus proses telah didokumentasikan melalui pelatihan serta dilaksanakan sesuai dengan metode pengembangan sistem terkomputerisasi yang baik, namun belum ada evaluasi terhadap sistem tersebut sehingga mungkin akan terjadi penyimpangan, terdapat 12 information technology process berada pada level defined prosess dan 2 berada pada level repeatable.
Analisis Mapping Cakupan Sinyal SSID Dengan Metode PPDIOO Untuk Mendukung Pelaksanaan Ujian Semester Sekolah Menggunakan Smartphone Android Ahmad Tantoni; Mohammad Taufan Asri Zaen; Khairul Imtihan
Jurnal Sistem Komputer dan Informatika (JSON) Vol. 3 No. 4 (2022): Juni 2022
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/json.v3i4.4139

Abstract

In this modern era of the industrial revolution 4.0, high school level exams which used to still use paper to print question sheets were then given to students and students answered the question sheet on the answer sheet provided by the exam supervisor/committee. It was began to be replaced by the existence of information systems (IS) and information technology (IT) which made it easier in terms of time and cost efficiency. With the application of IS/IT, it supports major changes in carrying out the exams conducted by high school level schools, also supported by millennial children aged 14 to 19 years who already have smartphones in their hands. SMAN 1 Masbagik is a public high school located in Masbagik sub-district, East Lombok with a land area of 10,260 m2 where there are 30 classrooms and 5 laboratory rooms. From the results of interviews with teachers at SMAN 1 Masbagik, it was found that almost 80% of students have smartphones, this is very supportive of the transition from manual exams to computer/smartphone-based exams. From the survey of the location of SMAN 1 Masbagik, it was found that there were access points installed in all classes to support computer-based exams intended for all students to access the local question server that had been provided. However, there are also problems found when conducting a direct survey to the location to interview students in the problem of wireless signal strength (access points) which are spread across each class unevenly/all over to students' smartphones, there are blank spots in some classes which result in students experiencing delays. data transmission when filling out the answers to questions on their respective smartphones. In wireless signal technology, interference also occurs, according to S'to, explaining that the frequency allocator for each channel used overlaps, for example, the use of channel 1 and channel 2 simultaneously can cause interference which results in data being sent will be damaged. This can also reduce data transfer from the access point to the smartphone to be slow. The method used is the PPDIOO method (Prepare, Plan, Design, Implement, Operate and Optimize), but there is a limitation of the method only to the design stage. The purpose of this research is to be considered for schools to determine the position of a good access point and cover all areas of the classroom so that the exams conducted by the education unit are successful and analyze the selection of channel widths to avoid wireless signal interference. The test results while getting a bad signal in the corner of the class and even blank spots in some places.
Integrating EUCS and TAM to Evaluate DAPODIK User Satisfaction and Use in Central Lombok Melyana Febrian; Khairul Imtihan; Sofiansyah Fadli
Journal of Information System and Informatics Vol 8 No 1 (2026): February
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i1.1426

Abstract

This study evaluates user satisfaction and post-adoption behavior toward the Data Pokok Pendidikan (DAPODIK) Information System by integrating the End-User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) within a mandatory public education system context. Although DAPODIK has been nationally enforced and widely implemented in Indonesia, empirical evidence explaining how system quality translates into user satisfaction, technology acceptance, and actual use remains limited, particularly at the local government level. A quantitative survey-based approach was employed involving 255 active DAPODIK users in Central Lombok Regency, Indonesia, collected between December 2025 and January 2026 using a five-point Likert-scale questionnaire. Data were analyzed using PLS-SEM, encompassing measurement model evaluation, structural model assessment, hypothesis testing, and moderation analysis of digital literacy. The findings indicate that format, ease of use, and timeliness significantly influence user satisfaction, whereas content and accuracy do not show significant effects. User satisfaction has a strong positive effect on perceived usefulness and perceived ease of use, while behavioral intention significantly predicts actual system use. The moderation analysis further reveals that digital literacy strengthens the relationship between technology acceptance and users’ attitudes toward system use. From a practical perspective, the results suggest that policymakers should prioritize interface format, usability simplification, and system responsiveness during data collection cycles to enhance user satisfaction and sustained system use.
Integrating SERVQUAL and ECM to Explain E-Wallet Satisfaction and Continuance in Semi-Urban and Rural Indonesia Juli Muslim Ihsan; Khairul Imtihan; Muhammad Fauzi Zulkarnaen
Journal of Information System and Informatics Vol 8 No 1 (2026): February
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i1.1458

Abstract

This study aims to analyze user satisfaction and continuance intention toward mobile payment applications in semi-urban and rural Indonesia by integrating the SERVQUAL framework and the Expectation–Confirmation Model (ECM). Although e-wallet adoption has increased rapidly, empirical evidence on post-adoption behavior in non-urban contexts remains limited. This study addresses this gap by examining how service quality, expectation, confirmation, and digital literacy shape satisfaction and continued usage. Using a quantitative survey, data were collected from 212 active DANA users in Central Lombok Regency during December 2025–January 2026 and analyzed using PLS-SEM with SmartPLS. The results show that among the five SERVQUAL dimensions, only empathy has a significant positive effect on user satisfaction. Expectation and confirmation significantly influence satisfaction, whereas perceived usefulness does not directly affect either satisfaction or continuance intention. User satisfaction and digital literacy significantly predict continuance intention, while the moderating effect of digital literacy is not supported. From a practical perspective, these findings indicate that providers should prioritize user assistance, communication, and expectation management rather than interface or technical attributes when serving semi-urban and rural markets. This study demonstrates that expectation fulfillment and relational-based service quality are more decisive for sustaining e-wallet usage than technical features in non-urban settings.
Linking IT Governance to Organizational Performance in Higher Education: The Role of Digital Capability and Organizational Agility Amrullah Amrullah; Khairul Imtihan; Baiq Yulia Fitriyani; Mardi; Muhamad Rodi
Journal of Information System and Informatics Vol 8 No 2 (2026): April
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i2.1581

Abstract

This study examines how IT governance contributes to organizational performance through information systems (IS) success, digital capability, and organizational agility in higher education institutions. It addresses a critical gap by exploring why improvements in IT governance and system quality do not always translate into higher organizational capabilities and performance. A quantitative survey was conducted with 342 respondents from higher education institutions in Nusa Tenggara Barat (NTB), Indonesia, and analyzed using PLS-SEM. The results show that IT governance significantly improves system, information, and service quality. However, these dimensions do not significantly influence digital capability, and digital capability does not significantly affect organizational agility. Instead, organizational agility is the only construct that significantly enhances organizational performance, while IT governance shows no direct effect. These findings suggest that IT value creation is not linear but depends on the organization’s ability to translate technological resources into adaptive capabilities. This study provides empirical evidence on the indirect role of IT governance and offers a contextual clarification of IS success and digital capability relationships within NTB higher education institutions.
Modeling Generative AI Adoption in Higher Education: The Role of Interface Quality, Algorithmic Transparency, and Trust in Human-AI Interaction Baiq Yulia Fitriyani; Khairul Imtihan; Amrullah; Maulana Ashari; Wire Bagye
Journal of Information System and Informatics Vol 8 No 3 (2026): June
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i3.1598

Abstract

This study examines generative artificial intelligence (AI) adoption in higher education by integrating interface quality, algorithmic transparency, and trust within a Human-AI Interaction framework. The study addresses limitations of traditional technology acceptance models, which often overlook psychological and relational factors in AI-enabled environments. Data were collected through a cross-sectional survey of 195 respondents, including students, lecturers, and administrative staff from higher education institutions in West Nusa Tenggara, Indonesia, within a cross-sectional regional sample, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Trust in AI is the strongest predictor of Behavioral Intention (β = 0.623, p < 0.001), followed by Perceived Usefulness (β = 0.270, p < 0.05). Interface Quality significantly affects Perceived Ease of Use (β = 0.803), while Algorithmic Transparency strongly influences Perceived Control (β = 0.824) and Perceived Usefulness (β = 0.562). AI Anxiety was not found to have a significant direct or moderating effect. The model demonstrates substantial explanatory power (R² = 0.710) and strong predictive relevance. This study proposes an integrated dual-path model combining cognitive and affective mechanisms to explain generative AI adoption in higher education. The findings emphasize that AI systems should be designed not only for functionality, but also for trust, transparency, and user confidence.
PENERAPAN MODEL SCRUM DALAM MEMBANGUN SISTEM INFORMASI PEMBAYARAN CATERING DI PONDOK PESANTREN YATOFA ari azhari, ari azhari; Hairul Fahmi; Khairul Imtihan
Jurnal Ilmiah Teknik Mesin, Elektro dan Komputer Vol. 2 No. 2 (2022): Juli: Jurnal Ilmiah Teknik Mesin, Elektro dan Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/juritek.v2i2.319

Abstract

Pesantren yatofa merupakan sebuah lembaga yang ikut berperan dalam dunia pendidikan khususnya di bidang pendidikan agama, pengelolaan data santri khususnya data pembayaran catering yang masih dilakukan dengan cara manual di mana data-data pembayaran catering santri di catat dalam buku besar kemudian di lakukan pengarsipan yang mana proses ini sangat memungkinkan terjadinya kesalahan bahkan kekeliruan yang mungkin berakibat patal, berdasarkan hal tersebut penulis mengangkat permasalahan ini untuk membuta sistem informasi agar bisa meminimalisir kesalahan yang timbul sebabat pencatatan manual. Scrum merupakan sebuah aluar, rangka atau bisa juga disebut sebagai proses yang di pake dalam mengelola sebuah pembangunan produk yang bersifat kompleks di maana scrum ini bisa menyelesaikan masalah yang sangata kompleks, adaftif, secrum ini memiliki tipe atau sifat ringan, sederhana dalam di pahami akan tetapi sulit untuk bisa di kuasi. Hasil dari penelitian ini ialah sebuah aplikasi sederhana yang dapat meminimalisir terjadinya sebuah kesalahan atau kekeliruan data pada saat admin atau staf membuat laporan atau melakukan transaksi dengan santri atau dengan orang yang terkait.
Integrating SERVQUAL and TAM to Evaluate Service Quality and User Acceptance of a Government Website Baiq Shilla Aryoningsih; Khairul Imtihan; Mardi
Edu Komputika Journal Vol. 12 No. 1 (2025): Edu Komputika Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/edukom.v12i1.23814

Abstract

This study aims to evaluate the service quality and user acceptance of a government website by integrating the SERVQUAL model and the Technology Acceptance Model (TAM). The study addresses the limited empirical evaluation of regional government websites, particularly in capturing both service-oriented and technology-based user perceptions. A quantitative approach was employed using a structured questionnaire distributed to 569 respondents who had used the Satpol PP website of Central Lombok Regency. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) combined with Importance–Performance Map Analysis (IPMA). The results indicate that assurance and reliability significantly influence perceived usefulness and perceived ease of use, which in turn affect user satisfaction and behavioral intention. The dimensions of tangibles and empathy showed weaker influence, highlighting the importance of system functionality over aesthetic or emotional design elements. The IPMA findings identify perceived ease of use and assurance as strategic priorities for improvement due to their high importance and moderate performance. This study provides contextual and methodological insights by applying an integrated SERVQUAL, TAM, IPMA framework to evaluate a local government law-enforcement website in Indonesia, a setting that has been rarely examined in prior digital service quality studies. Practically, it offers actionable recommendations for enhancing user trust, system usability, and service responsiveness in digital public platforms. These insights are expected to support the broader agenda of inclusive and sustainable digital governance at the local government level.
A Modified TAM-ECT Model for Evaluating User Satisfaction and Behavioral Intention in Community-Based Internet Services Khairul Imtihan; Ahmad Tantoni; Mardi
Edu Komputika Journal Vol. 12 No. 1 (2025): Edu Komputika Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/edukom.v12i1.24142

Abstract

This study develops and validates a modified Technology Acceptance Model–Expectation Confirmation Theory (TAM-ECT) framework to evaluate user satisfaction and behavioral intention in the context of community-based internet services (RT/RW Net). Unlike prior TAM-ECT studies predominantly conducted in commercial ISP or e-service environments, this research explicitly focuses on decentralized, community-managed internet services characterized by informal governance structures, low switching barriers, and non-contractual user relationships. Addressing the lack of research on decentralized internet service models, this study integrates external factors service quality, cost-effectiveness, system quality, and customer support and moderating factors, namely digital literacy and switching cost. A quantitative survey approach was employed, collecting valid responses from 803 active users between January and March 2025. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance-Performance Map Analysis (IPMA). The results demonstrate that perceived ease of use strongly influences perceived usefulness and behavioral intention, while perceived usefulness significantly impacts both user satisfaction and behavioral intention. Notably, and contrary to the core assumption of Expectation Confirmation Theory, user satisfaction does not significantly predict behavioral intention, indicating a context-specific deviation in community-based digital services where pragmatic usability considerations outweigh affective satisfaction. External factors such as customer support and system quality significantly affect user perceptions, highlighting the importance of technical performance and user experience in decentralized service settings. Digital literacy positively moderates the relationship between perceived ease of use and behavioral intention. The IPMA findings reveal that ease of use, service usefulness, and customer support are the most critical areas for improvement. Theoretically, this study extends TAM-ECT by demonstrating that continuance intention in community-based internet services is driven more by usability and functional value than by satisfaction-driven confirmation mechanisms commonly observed in commercial platforms. This study offers practical insights for optimizing technical quality, service functionality, and user digital competencies to foster sustainable adoption in community-managed internet infrastructures.
Sistem Penunjang Keputusan Penerima Bantuan Rumah Tidak Layak Huni (RTLH) Menggunakan Metode Swara Maulana Ardiansyah; Hairul Fahmi; Khairul Imtihan
Journal of Information System Research (JOSH) Vol 7 No 1 (2025): October 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v7i1.8235

Abstract

The Rumah Tidak Layak Huni (RTLH) Assistance Program is a government initiative aimed at improving the quality of life of low-income communities through the renovation of houses that do not meet livability standards. However, the selection process for beneficiaries still faces several challenges, particularly the lack of objectivity, potential subjectivity of field officers, and limitations in accurate assessment methods. This study aims to develop a Decision Support System (DSS) using the Step-wise Weight Assessment Ratio Analysis (SWARA) method to determine the weight of criteria in a structured manner based on expert judgment. SWARA was chosen because it systematically accommodates expert preferences through simple steps, producing more consistent and transparent weighting compared to other approaches.Five main criteria were considered: family income (C1), number of dependents (C2), physical condition of the house (C3), ownership status (C4), and occupation of the head of household (C5). The SWARA results generated the following weights: C1 = 0.288, C2 = 0.240, C3 = 0.185, C4 = 0.168, and C5 = 0.120. Data were collected from 13 respondents using a 1–4 scale questionnaire. Final scores were calculated by multiplying responses with the respective weights, yielding a maximum score of 3.160 and a minimum of 2.160. Using quantile-based classification, four eligibility categories were determined: Not Eligible, Less Eligible, Eligible, and Highly Eligible.The results showed that 3 respondents were classified as Not Eligible, 4 as Less Eligible, 3 as Eligible, and 3 as Highly Eligible. This study demonstrates that SWARA can be effectively applied in DSS to enhance the accuracy, objectivity, and transparency of RTLH beneficiary selection.
Co-Authors - STMIK Lombok, Hasyim Asyari Abdul Muhid Abdul Muhid, Abdul Ahmad Susan Pardiansyah Ahmad Tantoni Amir Bagja Amrina Rosada Amrina Rosada, Amrina Amrullah Amrullah Amrullah Amrullah Amrullah Anti Susilawati Anti Susilawati ari azhari ari azhari ari azhari, ari azhari Azhari Azwar Aman Baiq Shilla Aryoningsih Baiq Wulandari Baiq Yulia Fitriyani Baiq Yulia Fitriyani Baiq Yulia Fitriyani Dian Nitami Didik Supriadi Dina Fadila Edi Kurniawan Ernawati Ernawati Fadila, Dina Fadli, Sofiansyah Fahmi, Hairul Fendi Prayadi Hadawiyah, Rabiatul Haerani, Kiki Hairul Fahmi Hairul Fahmi Hairul Fahmi Hairul Fahmi Handayani, Layli Hardianti, Neli Hasri, Hairul Hasyim Asyari Heri Agus Sasriadi Hetty Rohayani Hidayat, Rahmat Hidayat Hodia, Maelani Husnul Khotimah Ichwan Purwata Ikhwani, Novita Susiana Juli Muslim Ihsan Karuniawan, Heru Khairan marzuki LALU GALUH FIRMAN SIHABULLAH Lalu Mutawalli Leni Sefvia Mahni Pitriyawati Mansur Mardi Mardi Mardi Maulana Ardiansyah Maulana Ashari Melyana Febrian Mesran, Mesran Mohamad Taufan Azri Zaen Mohammad Taufan Asri Zaen Muhamad Fauzi Zulkarnaen Muhamad Hasyim Basri Muhamad Rodi Muhammad Fauzi Zulkarnaen Muhammad Harun Arrosyid Muhammad Lukman Muhammad Salehudin Nitami, Dian Nizar Haris Novita Susiana Ikhwani Nursaka Putra Nurul Aulia Asri Nurul Aulia Asri Pajrin, Gumilar Samsul Partogi Simanjuntak Putri, Juliyantika Ayudita Rohana Rohana Rohati Rusniatun, Siska Yuni Sa'adati, Yuan Siti Fatmah Sofiansyah Fadli Sofiansyah Fadli Tantoni, Ahmad Uyunun Lusiana Uyunun Lusiana Wafiah Murniati Wira Bakti Wire Bagye Wire Bagye Wire Bagye Wire Bagye Wire Bagye, Wire Bagye Yusroaini, Yusroaini Zaenul Amri Zulkarnaen, Mohamad Fauzi