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All Journal JURNAL ECONOMIA JAM : Jurnal Aplikasi Manajemen J-MAS (Jurnal Manajemen dan Sains) Jurnal Manajemen dan Bisnis Procuratio : Jurnal Ilmiah Manajemen Jurnal Akuntansi dan Keuangan International Journal of Applied Research and Sustainable Sciences (IJARSS)
Astarina, Ivalaina
Institut Teknologi Dan Bisnis Indragiri
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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The Role of Self-Determination in Linking Humble Leadership to Employee Adaptive Performance Fikri, Khusnul; Astarina, Ivalaina; Ramadhan, Rian Rahmat; Setianingsih, Rahayu; Alviani, Devi; Marnis, Marnis; Daryanes, Febblina
Jurnal Economia Vol. 21 No. 3 (2025): October 2025
Publisher : Faculty of Economics and Business, Universitas Negeri Yogyakarta in collaboration with the Institute for

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/economia.v21i3.77901

Abstract

Amid the evolving business environment, traditional performance management models have become less relevant, emphasizing the importance of adaptive performance. Adaptive performance is assumed to be influenced by humble leadership, though its impact may depend on employees' perceptions of the leader's motives. This study, using Self-Determination Theory, aims to examine the role of self-determination as a mediator in the relationship between humble leadership and adaptive performance. Data was collected through a 5-point Likert scale questionnaire from 185 private sector employees in Riau, analyzed using SEM PLS. The results show that humble leadership has a positive impact on adaptive performance, both directly and through self-determination as a mediator.
The Effect of Third Party Funds and Assets on Profits at PT. Riau Kepri Syariah Regional Development Bank Hapsila, Angga; Astarina, Ivalaina; Remofa, Yudha; Supriyadi, Agus
International Journal of Applied Research and Sustainable Sciences Vol. 2 No. 5 (2024): May 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijarss.v2i5.1948

Abstract

The research was conducted to see the effect of tThe research was conducted to see the effect of third party funds and assets on profits at PT. Riau Regional Development Bank Kepri Syariah. The data in this study used secondary data from 2009 to 202, through a quantitative approach. Researchers utilize SPSS version 24 in managing data. The results showed that third-party funds partially had no effect on profits and assets partially affected profits. The results of research on third-party funds and assets simultaneously affect profits. Keywords: Profit, Third Party Funds and Assetshird party funds and assets on profits at PT. Riau Regional Development Bank Kepri Syariah. The data in this study used secondary data from 2009 to 202, through a quantitative approach. Researchers utilize SPSS version 24 in managing data. The results showed that third-party funds partially had no effect on profits and assets partially affected profits. The results of research on third-party funds and assets simultaneously affect profits. Keywords: Profit, Third Party Funds and Assets
CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: ROLE OF E-SERVICE QUALITY AND TRUST Evelyn Wijaya; David David; Mia Mia; Ivalaina Astarina
Procuratio : Jurnal Ilmiah Manajemen Vol 13 No 1 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i1.4850

Abstract

Banking is a publicly trusted financial institution that plays an important role in the economic system. This research aims to analyze the effect of E-Service Quality and Trust on customer satisfaction and customer loyalty at BCA KCP Juanda Pekanbaru. Research population was active customers at BCA KCP Juanda Pekanbaru. The roscoe formula is the sampling strategy utilized in this research instance, and there are 100 samples total. The analysis technique used Structural Equation Model (SEM) with Partial Least Square (PLS) 4.0. Research result inform that E-Service Quality and Trust have a significant and positive impact on customer satisfaction and loyalty. Lastly, for Customer Satisfaction on customer Loyalty has a positive and significant. E-Service Quality play an important role in efforts to increase customer satisfaction and customer loyalty. Perbankan merupakan lembaga keuangan terpercaya publik yang memainkan peran penting dalam sistem perekonomian. Penelitian ini bertujuan untuk menganalisa pengaruh E-Service Quality dan Kepercayaan terhadap Kepuasan nasabah dan Loyalitas nasabah padaBCA KCP Juanda Pekanbaru. Populasi penelitian merupakan nasabah aktif di BCA KCP Juanda Pekanbaru. Pengambilan sampel pada penelitian ini menggunakan rumus roscoe, sehingga diperoleh sampel penelitian sebanyak 100 responden. Teknik analisis pada penelitian ini adalah Structural Equation Model (SEM) dengan Partial Least Square (PLS) 4.0. Hasil penelitian menginformasikan bahwa variabel E-Service Quality dan Kepercayaan terhadap Kepuasan dan Loyalitas nasabah berpengaruh positif dan signifikan. Untuk variabel Kepuasan terhadap Loyalitas nasabah memiliki pengaruh positif dan signifikan. E-Service Quality memegang peranan penting dalam upaya meningkatkan kepuasan nasabah dan loyalitas nasabah.
Co-Authors Abunawas, Abunawas Agus Supriyadi Agus Supriyadi Ahmad Ramadhan Alviani, Devi Angga Hapsila David David Dwi Cahyono Evelyn Wijaya Febblina Daryanes Fikri, Khusnul Gilang Ramadan Gilang Ramadan Gilang Ramadhan Hapsila, Angga Hardi Hardi, Hardi HASANAH YASPITA Marnis Marnis Mia Mia Puspa Dewi Puspa Dewi Raja Marwan Indra Saputra Ramadhan, Rian Rahmat Remofa, Yudha Rifa’I, Ahmad Setianingsih, Rahayu Syahmardi Yacob Tomy Fitrio YUDHA REMOFA Yudha Remofa