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All Journal JDM (Jurnal Dinamika Manajemen) Jurnal Ilmiah Manajemen dan Bisnis (JIMB) MIX : Jurnal Ilmiah Manajemen Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan International Journal of Supply Chain Management JURNAL MANAJEMEN BISNIS Jurnal Doktor Manajemen (JDM) Jurnal Akademi Akuntansi (JAA) Jurnal Ilmiah Manajemen Kesatuan JURNAL MANAJEMEN DAN BISNIS EQUILIBRIUM Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Business and Entrepreneurial Review Neo Journal of economy and social humanities JRAP (Jurnal Riset Akuntansi dan Perpajakan) Clean and Sustainable Production
Sutawidjaya, Ahmad Hidayat
Universitas Esa Unggul
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation Other

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Journal : Clean and Sustainable Production

 1 
Sustainable Development Comparative Analysis on State Banks and Regional Development Banks: Study Case in Indonesia Ahmad Hidayat Sutawidjaya
Clean and Sustainable Production Vol. 1 No. 1 (2023): January - June
Publisher : PT. AHS Konsultan dan Pelatihan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62406/csp.2023.005

Abstract

The COVID-19 pandemic that hit the world has impacted the performance of optical retail sales. This forces management to adapt to the changes that are taking place. One of them is to improve the service according to customer expectations. Analyzes were performed using internal and external methods. The internal method uses a fishbone diagram and the external method uses a Servqual analysis and a significance performance matrix. Research methodology will be conducted through observation, literacy studies, focus group discussions, and a survey of 100 respondents who are customers of optometrists. Survey results indicated that customer segmentation, time savings, incentive programs, and many customers switching to online sales were the main factors in the decline in sales. The gap in the dimension of empathy is the largest, and the priorities for service improvement are product price, prescription lens manufacturing process, product quality, and product warranty service.
Co-Authors Abdul Haeba Ramli Adler Haymans Manurung Adler Haymans Manurung Agung Edi Rustanto Ahmad Badawi Saluy Alfiana Citra Maharani Ardhy, Hizkia Danu Arman Harahap Arwi Farida Asep Saifudin Memet Daru Asih Deddy Supriady Bratakusumah, Deddy Supriady Dharma Satriadi Dinar Nur Affini Erlina Puspitaloka Mahadewi Fauzi, Rahmad Danial Gunawan Witjaksono Havidz Aima Hendra Achmadi, Hendra Hizkia Danu Ardhy Imelda Oktaviani Kurunul Fatiani Lenny C Nawangsari Lenny Christina Nawangsari Lenny Christina Nawangsari Magfira, Magfira Maria, Maya Masydzulhak Djamil Masyhudzulhak Djamil Masyhudzulhak Djamil Mz Muhammad Yusuf Natalia, Ros Ngadino Surip Ratih Purnamasari Rojuaniah Rojuaniah Roy Sembel Roy Sembel Satriadi, Dharma Siti Mariam SITI MARIAM Sugiyono Sugiyono Sulistyanto, Tri Hadi Uli Wildan Nuryanto Unang Toto Handiman Unang Toto Handiman Winda Widyanty Yolanna, Yolla