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All Journal Teknika agriTECH Journal of Industrial Engineering Management Jurnal Ilmiah Universitas Batanghari Jambi Science and Physics Education Journal (SPEJ) INTECOMS: Journal of Information Technology and Computer Science Matrik : Jurnal Manajemen dan Teknik Industri Produksi JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Jurnal Perangkat Lunak Jurnal Teknik Industri Terintegrasi (JUTIN) ARSY : Jurnal Aplikasi Riset kepada Masyarakat Jurnal Indonesia Sosial Teknologi Spektrum Industri
Harpito, Harpito
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Journal : Jurnal Ilmiah Universitas Batanghari Jambi

 1 
Usulan Peningkatan Kualitas Pelayanan Pasien Menggunakan Metode Importance Performance Analysis (IPA) dan Potensial Gain In Customer Value (PGCV) di Puskesmas XYZ Hanifah, Hanifah; Lubis, Fitriani Surayya; Harpito, Harpito; Hartati, Misra; Nofirza, Nofirza
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.5722

Abstract

This study aims to analyze the quality of patient services at the XYZ Health Center and determine the level of importance that is useful for obtaining priorities for improving the quality of health services and making proposals for improving the quality of health services. The methods used are Importance Performance Analysis (IPA) and Potential Gain in Costumer Value (PGCV). The problems in this study are that the time for examination and consultation with doctors is too short due to the large number of queues, officers are less friendly in serving patients, information about drugs and diagnoses of diseases explained by officers is less clear due to patients who are in a hurry and do not read existing information and patients wait too long to be examined for more than an hour. The results of the calculation of the IPA and PGCV methods show that the attributes that need to be improved are P6, P8, P14 and P15. Recommendations for improvement are adding doctors, synchronizing schedules between the puskesmas and the doctors concerned, rewarding health workers and giving sanctions in the form of reprimands for officers who are not polite and friendly and reducing waiting times and delays in providing health services to patients.
Strategi Pengembangan Usaha Menggunakan Metode Quantitative Strategic Planning Matrix Pada UMKM Mokey Sandra, Winnie; Suherman, Suherman; Kusumanto, Ismu; Nofirza, Nofirza; Harpito, Harpito
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 2 (2025): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i2.5886

Abstract

The purpose of this study is to identify the analysis of the internal and external conditions of Mokey MSMEs and to design the best alternative strategy proposals to increase sales and maintain the business being run using the SWOT matrix (Strength, Weakness, Threat, Opportunity) and the QSPM method (Quantitative Strategic Planning Matrix). The results of the study showed that there are 7 (seven) strategies that Mokey MSMEs can use to increase sales and maintain the business.
Strategi Pengembangan Usaha Menggunakan Metode Quantitative Strategic Planning Matrix pada UMKM Mokey Sandra, Winnie; Suherman, Suherman; Kusumanto, Ismu; Nofirza, Nofirza; Harpito, Harpito
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.5836

Abstract

The aim of this research is to identify an analysis of the internal and external conditions of Mokey MSMEs and to design the best alternative strategy proposal in order to increase sales and maintain the business being run using the SWOT (Strength, Weakness, Threat, Opportunity) matrix and the QSPM (Quantitative Strategic Planning Matrix) method. The research results showed that the position of MSME Mokey was categorized as high in utilizing internal and external conditions with a total of IFE 3.9 and EFE 3.8 and the results of analysis using the QSPM method showed that there were 7 strategies that MSME Mokey could use to increase sales and maintain the business.
Co-Authors Alfahrizi, Salman anwardi, anwardi april, Muhammad Dhany Aprilia Pratama Armanda, Erwin Febrian, Rizky Ghallib, Adli Hafiz Abdillah Hamdy, Muhammad Ihsan hanifah hanifah Harsa, Sandi Rahmat Hartati , Misra Hartati, Misra Ihsan Hamdy, Muhammad Ismu Kusumanto Ismu Kusumanto Lestari, Fitra Lubis, Fitriani Surayya Mardiansyah, Vicky Martin, Fajri Zuli Mayuta, Fadhila Putra Melfa Yola Melfa Yola, Melfa Melfa Yola, Melfa Yola Misra Hartati Muhammad Afdal Muhammad Nur Muhammad Nur Muhammad Rizki N. Nazaruddin Nanda, Evita Dwi Nofirza Nofirza Noviana, Fina Nur , Muhammad Nuraisyah, Fuji Aulia Rambe, Ibnu Arbie Natama Rani Rika Taslim sakti, Ade Dwi Sandra, Winnie Suherman, Suherman Surayya Lubis , Fitriani Surayya Lubis, Fitriani Syafmelia, Firjatullah Tengku Nurainun Umam, Muhammad Isnaini Hadiyul Umam, Muhammad Isnaini Umam Vera Devani