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All Journal Jurnal Penelitian dan Pengembangan Pendidikan JURNAL EDUCATION AND DEVELOPMENT Journal of Education Action Research SASTRANESIA: Jurnal Program Studi Pendidikan Bahasa dan Sastra Indonesia Sawerigading Ghancaran: Jurnal Pendidikan Bahasa dan Sastra Indonesia Likhitaprajna: Jurnal Ilmiah Fakultas Keguruan Ilmu Pendidikan Universitas Wisnuwardhana Malang E-Link Journal Ed-Humanistics : Jurnal Ilmu Pendidikan ABIDUMASY : Jurnal Pengabdian kepada Masyarakat DIKLASTRI Jurnal Disastri: Pendidikan Bahasa dan Sastra Indonesia NEAR: Jurnal Pengabdian kepada Masyarakat Adjektiva: Educational Languages and Literature Studies Jurnal Akuntansi Neraca EDUCATIONAL: Jurnal Inovasi Pendidikan dan Pengajaran
Umamy, Etty
Universitas Wisnuwardhana Malang
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PENGUATAN PROFESIONALITAS KJA DI KOTA MALANG MELALUI PELATIHAN KETERAMPILAN KOMUNIKASI DAN PEMAHAMAN ETIKA Perdana, Sukma; Umamy, Etty; Efendiy, Khoirul; Kristiawan, Indria; Siwi Suwigyo, Hanum Lintang
ABIDUMASY Vol 6 No 01 (2025): ABIDUMASY : JURNAL PENGABDIAN KEPADA MASYARAKAT
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33752/abidumasy.v6i01.8804

Abstract

This community service program was designed to enhance the professionalism of Accounting Service Offices (KJA) in Malang through training in communication skills and ethical understanding. The program aims to make a significant contribution to improving service quality, maintaining integrity, and supporting the economic development of the community. The community partners comprised professionals from KJA, with the training conducted over three months, involving interdisciplinary lecturers for a holistic approach. The training methods included delivering fundamental materials through seminars, demonstrations and simulations, as well as evaluations and mentoring. Data collection employed a quantitative approach using questionnaires and a qualitative approach through in-depth interviews. Quantitative results revealed that 80% of participants experienced significant improvement in communication skills, while 70% reported enhanced ethical understanding, positively impacting workplace relationships and the professional image of the office. Qualitative findings supported these results, highlighting that the training enhanced participants' ability to make ethical decisions and build harmonious workplace relationships. This program demonstrates that training in communication skills and ethics is a strategic investment to enhance organizational professionalism and integrity. These findings are relevant to strengthening professional services in the service sector and fostering a productive work culture, providing long-term benefits for individuals and organizations.
PERAN LITERASI DIGITAL DALAM MENINGKATKAN KEPATUHAN PAJAK KOPERASI PASCA SPIN-OFF Perdana, Sukma; Umamy, Etty
JURNAL EDUCATION AND DEVELOPMENT Vol 13 No 3 (2025): Vol 13 No 3 September 2025
Publisher : Institut Pendidikan Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/ed.v13i3.7473

Abstract

Penelitian ini bertujuan untuk mengeksplorasi peran literasi digital dalam meningkatkan kepatuhan pajak koperasi pasca spin-off. Metode yang digunakan adalah pendekatan kualitatif dengan desain studi kasus, yang memungkinkan pendalaman terhadap dinamika administratif koperasi dalam konteks nyata. Subjek penelitian terdiri atas dua koperasi, yaitu Koperasi Sejahtera dan Koperasi Sumberrejo, yang telah menjalani proses spin-off dalam dua tahun terakhir. Teknik pemilihan sampel dilakukan secara purposive berdasarkan kriteria tingkat adopsi teknologi dan kompleksitas pengelolaan pajak. Data dikumpulkan melalui wawancara mendalam, observasi langsung, dan dokumentasi administratif koperasi. Variabel utama dalam penelitian ini adalah literasi digital dan kepatuhan pajak koperasi. Analisis data dilakukan menggunakan model interaktif Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa koperasi dengan literasi digital tinggi menunjukkan tingkat kepatuhan pajak yang lebih baik, ditandai dengan ketepatan pelaporan, kelengkapan dokumen, serta minimnya kesalahan administratif. Sebaliknya, koperasi yang masih menggunakan sistem manual menghadapi berbagai hambatan administratif, termasuk denda perpajakan. Kesimpulan dari penelitian ini menegaskan bahwa literasi digital merupakan kompetensi strategis yang tidak hanya mendukung efisiensi tata kelola, tetapi juga menjadi prasyarat utama bagi koperasi untuk beradaptasi dengan sistem perpajakan digital. Penelitian ini membuka peluang bagi pengembangan pelatihan literasi digital yang terintegrasi dengan kebijakan koperasi berbasis teknologi.
Co-Authors Abdul Hamid B Anta Sari, Dewi Bactiar, Hamid Bambang Yulianto Darni Darni Didik Nurhadi Efendiy, Khoirul Haris Supratno Ikawati, Any Intan A, Zauharotul Zana Irwan Almustofa, Mochamad Khoirul Efendiy Kisyani Laksono Kristiawan, Indria Kustyarini, Kustyarini mawadah, ilma maretiana Mintowati Mintowati Nadhiroh, Khoirun Perdana, Sukma Siwi S, Hanum Lintang Siwi Suwigyo, Hanum Lintang Sri Rejeki, Aisa Sugeng Hariadi Syamsul Shodiq Tengsoe Tjahjono Tengsoe Tjahjono Umi Farida Wahyu Romadhoni Romli Putri