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All Journal Humano: Research Journal Gema Kampus IISIP YAPIS Biak Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Pinisi Business Administration Review Jurnal Pengabdian Kepada Masyarakat Patikala Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pallangga Praja Paramacitra : Jurnal Pengabdian Masyarakat Jurnal Aktor Perkembangan Kajian Sosial Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Sakawati, Herlina
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Arts Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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SERVICES FOR PERSONS WITH DISABILITIES (STUDY AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRY OFFICE OF ENREKANG REGENCY) Yamin, Muh Nur; Hairia, Hairia; Sakawati, Herlina; Fitri, Anisa
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68305

Abstract

This study aims to evaluate the quality of services provided by the Enrekang Regency Population and Civil Registration Office to people with disabilities to the facilities and services available in the office. This research includes qualitative descriptive research with data collection techniques through Observation, Interviews and Documentation. The Miles and Huberman Data Analysis technique consists of data condensation, data presentation, and conclusion drawn.The results of this study show that the Services for Persons with Disabilities in the Population and Civil Registration Office of Enrekang Regency in general have not been fully successful from six (6) service evaluation indicators, namely Effectiveness, Efficiency, Adequacy, Equity, Responsiveness, and Accuracy. The Effectiveness indicator shows that it has not been running well, it is seen from  the availability of facilities and accessibility for people with disabilities in accessing services such as the unavailability of special toilets for people with disabilities, special parking and information related to service procedures for people with disabilities so that it has not been said to be optimal. Efficiency shows that it has not gone well because in the process of recording ID cards which are carried out outside the scope of the Enrekang Regency Population and Civil Registration Office (pick up the ball), recording facilities such as cameras are still lacking, making this an obstacle during the process of picking up the ball. The adequacy shows that human resources (HR) can be said to be sufficient in providing services to the community, but the resources for infrastructure provided by the Enrekang Regency Population and Civil Registration Office that are needed by people with disabilities in the administrative service process are still inadequate. Equity shows that there is a separate policy given to people with disabilities in making it easier to access public services and also in the decision-making process, the Population and Civil Registration Office of Enrekang Regency consults with people with disabilities to obtain advice and input on how to provide accessibility and good services. Responsiveness shows that the Enrekang Regency Population and Civil Registration Office has implemented the correct public service system where officers as quickly as possible respond and respond to complaints and obstacles from the community during service. The accuracy shows that people with disabilities have felt the positive impact of the services provided, where they can feel that their rights have been fulfilled in receiving services according to the needs of people with disabilities. Of the six (6) service indicators, there are three (3) service indicators that have not been maximized, so it needs to be optimized again to improve quality services for people with disabilities.
CAPABILITIES OF THE GOVERNMENT INTERNAL SUPERVISION APPARATUSF AT THE REGIONAL INSPECTORATE OF SOUTH SULAWESI PROVINCE Sakawati, Herlina; Hiyar, Annisa Nurul Hasanah; Akib, Haedar
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68303

Abstract

This research aims to find out the capabilities owned and supervision at the Regional Inspectorate of South Sulawesi Province. This research is a qualitative research that shows an objective picture of a situation. Data collection was carried out through observation, interview, and documentation techniques. The data analysis techniques used in this study are data reduction, data presentation, and conclusion drawn.The results of the study show that the APIP Capability at the Regional Inspectorate of South Sulawesi Province has been running well, although there are still some shortcomings in its implementation. This can be seen from Roles and Services, Professional Practices, Accountability and Performance Management, Culture and Organizational Relationships, Structure and Governance that have been running well, but there are still shortcomings in HR Management. The supervision carried out as a form of service for ASN is the Review Assistance Service for Regional Apparatus Organizations (OPD) in the South Sulawesi Provincial Government, the Digitization System for Follow-up Information on Audit Results (TLHP), Submission of Complaints of Suspected Criminal Acts and Violations of ASN Discipline.
PENGUATAN KELEMBAGAAN POKDARWIS MELALUI PENCIPTAAN IDENTITAS DAN KAPABILITAS DESA WISATA ERELEMBANG KECAMATAN TOMBOLO PAO KABUPATEN GOWA Nuryamin, Muh; Sakawati, Herlina; Sulmiah, Sulmiah; Aina, Asri Nur; Saleh, Sirajuddin
Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 1 June 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56680/pijpm.v4i1.73377

Abstract

Penguatan kelembagaan Kelompok Sadar Wisata (Pokdarwis) menjadi kunci dalam mengembangkan Desa Wisata Erelembang, Kecamatan Tombolo Pao, Kabupaten Gowa. Pengabdian masyarakat ini bertujuan membentuk identitas dan meningkatkan kapabilitas Pokdarwis guna mendukung pengelolaan wisata berkelanjutan. Metode yang digunakan meliputi sosialisasi, pelatihan, dan pendampingan dalam pembentukan struktur organisasi serta identifikasi potensi wisata berbasis agro-ekowisata. Hasil pengabdian menunjukkan terbentuknya Pokdarwis yang terorganisir, peningkatan pengetahuan masyarakat sebesar 20% berdasarkan pre-test dan post-test, serta kesadaran kolektif dalam menjaga kelestarian lingkungan dan budaya. Kendala utama meliputi infrastruktur dan promosi digital yang masih terbatas. Hasil ini penting sebagai langkah strategis dalam memperkuat peran masyarakat dan mewujudkan desa wisata yang berkelanjutan
DIGITALISASI DESA JIPANG KEC. BONTONOMPO GOWA Sakawati, Herlina; Ristiana, Evi; Sopia Rukmana, Novayanti; Sulmiah; Nur Aina, Asri; Pratiwi Johansyah, Oky Nur
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 2 No. 2 (2022): Jurnal PkM PATIKALA
Publisher : Education and Talent Development Center of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari kegiatan Pengabdian ini adalah untuk mendukung pemberian Pendidikan Informasi dan informasi publik desa yang efektif, efisien dan transparan melalui digitalisasi di desa. Kegiatan yang akan dilakukan bertujuan untuk mencapai hal tersebut perlu dilakukan dengan mengadakan pelatihan dan lokakarya pendampingan yang relevan menggunakan teknologi yang dapat mendukung pelaksanaan pengabdian pelayanan publik Kecamatan Bontonompo, Kabupaten Gowa. Dengan kegiatan ini, harapan untuk meningkatkan kesejahteraan desa dan masyarakat melalui penerapan “One Belt, One Road” pelayanan publik yang efektif. Kegiatan pengabdian masyarakat ini dilaksanakan dengan metode sosialisasi, pelatihan dan pendampingan. Hasil pelaksanaan dari kegiatan ini yaitu tim pengabdian akan mendampingi masyarakat untuk mengembangkan dan membuat sebuah website sebagai bentuk digitalisasi desa yang kedepannya dapat meningkatkan minat kunjungan wisatawan dan sebagai wadah untuk mencapai transparansi informasi publik
Meningkatkan Layanan Publik melalui Smart Governance: Analisis Informasi, Pelayanan, Efisiensi A'Kio Smart City di Kabupaten Gowa Fitri, Anisa; A, Muhammad Rizal; Sakawati, Herlina; Sulmiah, Sulmiah; Widyawati, Widyawati
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8013

Abstract

This study explores the implementation of innovative governance through the A'Kio smart city platform in the Gowa Regency, focusing on efficiency, information, and public services. A qualitative descriptive approach was used, with data collected through interviews and observations. The findings indicate that the A'Kio Smart City platform enhances government operational efficiency by optimizing human resources and accelerating public administration processes. The platform provides accurate and relevant information sourced directly from government agencies. However, challenges were identified regarding the regular update of information, which can affect data relevance. The quality of services the platform offers is good, with easy access and clear information, though employee responsiveness, especially to public requests, requires improvement. Additionally, limited socialization has resulted in insufficient public awareness of the platform's existence and benefits. This study highlights the need for regular updates, a more user-friendly interface, and improved socialization strategies.
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN REGIONAL DRINKING WATER COMPANIES (PDAM) IN PROVIDING CLEAN WATER IN SINJAI REGENCY Fitriana, Nurul; Sakawati, Herlina; Guntur, Muhammad
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.71933

Abstract

This study aimed to determine the effect of service quality on customer satisfaction in the Regional Water Company (PDAM) in providing clean water in Sinjai District. Research methods used a quantitative survey method (survey reseach) using explanatory approach or explanatory research to determine the effect between variables. This research used incidental Sampling technique (accidental sampling). Data collection techniques used questionnaires and documentation. Data analysis techniques used descriptive statistical analysis and inferential statistical analysis to explain the influence between variables descriptive. The results obtained the level of service quality is at category either with indicators Tangible (tangible), Reliability (reliability), Responsifines (responsiveness), Assurance (assurance), and Empathy (empathy).Community satisfaction is in the category of very satisfied with the indicators Service procedures, terms of Service, clarity of service personnel,Discipline of service personnel,responsibility of service personnel, Ability of service personnel, speed of Service, fairness of Service,Politeness and friendliness of officers, fairness of service fees, certainty of costs Service, Certainty of service schedules, environmental comfort, and security service. Based on data analysis shows the quality of Service have a significant influence on customer satisfaction of water users clean drinking water company in Sinjai district with the level the percentage of influence of 40.5%. This shows that the importance quality of service for the implementation of services to provided results in accordance with what customers expect
ENFORCEMENT OF DISCIPLINE OF STATE CIVIL SERVANTS (STUDY AT THE REGIONAL CIVIL SERVICE AGENCY OF SOUTH SULAWESI PROVINCE) Amalia, Andi Radia Nur; Sakawati, Herlina; Nur, Andi Cudai; Aina, Asri Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73857

Abstract

This study aims to find out how to enforce the discipline of the State Civil Apparatus in the BKD of South Sulawesi Province. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by means of observation, interviews and documentation. The data was processed using interactive model analysis, namely data condensation, data presentation and conclusion drawn. The results of this study show that 1) Time discipline, employees in the Regional Civil Service Agency need to be improved because the frequency of employee attendance has not met the provisions in Government Regulations. 2) Regulatory discipline, employees in the Regional Civil Service Agency need to be improved, with some employees getting sanctioned or even fired from their jobs for lack of discipline. 3) Discipline of responsibility, employees in the Regional Civil Service Agency have not fully had a high awareness of responsibility in carrying out their duties according to applicable regulations, including in maintaining equipment, carrying out duties according to the code of ethics, and other rules that have an impact on work effectiveness and efficiency. Based on the findings of this study, recommendations to improve the discipline of the State Civil Apparatus with strict action on violations of ASN discipline in the Regional Civil Service Agency for a deterrent effect and increased productivity. The government is advised to foster civil servants in a clear and transparent manner, with career development, rewards for those who achieve, and strict sanctions for norm violators
THE ROLE OF THE GOVERNMENT IN DETERMINING THE PURCHASE PRICE OF OIL PALM FRESH FRUIT BUNCHES IN CENTRAL MAMUJU REGENCY Ritu, Susan; Sakawati, Herlina; Nur, Andi Cudai; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73863

Abstract

This study aims to determine the role of the government in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district and government obstacles in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district. This research is a qualitative research with 4 informants. Data collection was carried out using observation, interview and documentation techniques. The data analysis technique used consists of data condensation, data presentation and conclusion drawing.The results of this study indicate that the role of the government in determining the purchase price of oil palm fresh fruit bunches in Central Mamuju district can be seen from three roles: 1) as a regulator, 2) as a stabilizer, 3) as a dynamizer has played a good role in regulating, supervising and maintaining the stability of FFB prices. There are several obstacles to the role of the government in setting FFB prices, namely oil palm companies that do not comply with the price policy set, farmers' understanding of the rules that are still lacking and cooperation and support from the government that is less than optimal.
Quality of Health Services at the Tamalanrea Community Health Center Makassar City Sakawati, Herlina; Nikmawati, Andi; Halim, Didin
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61763

Abstract

Quality of Health Services at the Tamalanrea Community Health Center Makassar City. Thesis, State Administration Study Program, Department of State Administration Sciences, Faculty of Social Sciences and Law, Makassar State University, supervised by Mrs. Herlina Sakawati and Mr. Didin.This study aims to determine the Quality of Health Services at the Tamalanrea Community Health Center in Makassar City. This type of research is qualitative and produces descriptive data. With data collection techniques carried out by observation, interviews, documentation. The data analysis techniques used consist of data reduction, data presentation and conclusions.The results showed that the quality of service at Puskesmas Tamalanrea showed that the comprehensive dimension was not fully in accordance with the expectations of the community in providing services at Puskesmas Tamalanrea. The quality of Puskesmas services that are considered not in accordance with community expectations can be seen in the tanggible dimension (physical appearance) facilities such as waiting rooms and toilets still need improvement so that patients feel uncomfortable with the situation. In addition, the reliability dimension (ability) shows the length of the registration process at the counter makes patients complain because the medical record data filling system still uses the system. The quality of health services that are considered to be in accordance with community expectations is in the dimension of assurance, where the health apparatus has fully provided good and quality service, and empathy where the health apparatus provides personal treatment or attention to the community served, so as to create an atmosphere of harmony and mutual understanding between those who serve and those served.
IMPLEMENTATION OF THE FAMILY HOPE PROGRAM (CASE STUDY IN THE FIELD OF EDUCATION IN PENGKENDEKAN VILLAGE, SABBANG DISTRICT, NORTH LUWU REGENCY) Ameliani, Liska; Akib, Haedar; Sakawati, Herlina
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73840

Abstract

This research aims to determine the implementation of the Family Hope Program (Case Study in the Education Sector in Pengkendekan Village, Sabbang Subdistrict, North Luwu Regency). The research uses a descriptive qualitative approach, and data is collected through observation, interviews, and documentation techniques. The data obtained from the research is processed using an interactive analysis model, including data reduction, data presentation, drawing conclusions, and testing conclusions. The results of this research indicate that the implementation of the Family Hope Program in the education component in Pengkendekan Village, Sabbang Subdistrict, North Luwu Regency, has been running well. This is supported by the availability of adequate educational facilities and the active involvement of Family Hope Program facilitators (PKH) in motivating and encouraging parents to optimize their role in their children's education. The factors influencing the implementation of the Family Hope Program (PKH) based on Edward III's theory are communication, resources, disposition, and bureaucratic structure. Of these four factors, communication, disposition, and bureaucratic structure have been effective, while the resource factor has not been fully fulfilled.
Co-Authors A, Muhammad Rizal Adia Purna, Zarni Ahmad, Sulmiah Aina, Asri Nur Ainun, Nur Fitra Amalia, Andi Radia Nur Ameliani, Liska Anary, Sherina Anisa Fitri Arif, Fauziah Nur Hikmah Aris Baharuddin Aslinda, Andi Azhari, Megawati Chairunnisa, Tarisca Amelia Erviana, Irna Fadilahaya, Andi Aqila Febrilia, Rafifah Fitri, Anisa Fitriyani, Fina Gani , Andika Wahyudi Guntur, Muhammmad Haedar Akib Haerul, Haerul Hafish, Ahmad Hairia Hairia, Hairia Halim, Didin Hamid, Ardian Sukmawan Hamrah Hamrah Hanafi Gani, Imran Herling, Herling Hiyar, Annisa Nurul Hasanah Ismail Ismail Izzati Qur'aini, Dzul Jamaluddin Jamaluddin Kasih, Andi Selvi Ratih Madulu, Jeni Maya Kasmita Muh. Rizal Muhammad Fajrin, Muhammad Muhammad Guntur, Muhammad Muhammad Luthfi Mukhlis, Zulhimmah Muswar, Irza Fachrul Nandasari, Nandasari Nasrullah, Muh. Nikmawati, Andi Nina Agustina, Nina Novayanti Sopia Rukmana Novayanti Sopia Rukmana, Novayanti Sopia Novita Sari Nur Yamin, Muhammad Nur, Andi Cudai Nurul Fitriana Nuryamin, Muh Oky Nur Pratiwi Johansyah Paresa, Gabriella Pratiwi, Nur Azizah Putra, Alim Alisa Putri Z, Bintang Maharani Rahmat, Miftahul Ramadhani, Delia Riski Amalia, Riski Risma Niswaty Ristiana, Evi Ritu, Susan Rivai, Andi Muh. Rivai, Andi Muhammad Rizal Rizal Sakti, Nur Karya Sari, Vita Sirajuddin Saleh Sopia Rukmana, Novayanti Suci Pratiwi Sulfira Sulfira, Sulfira Sulmiah Sulmiah, Sulmiah Syam, Febrianto Syarifuddin Syarifuddin To Tadampali, Andi Caezar Umar, Nur Fadhilah Wati, Nyai Kurnia Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Yanti, Resky Zarni Adia Purna