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All Journal Ilmu Administrasi Publik Gema Kampus IISIP YAPIS Biak Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Pinisi Business Administration Review Jurnal Pengabdian Kepada Masyarakat Patikala Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pallangga Praja Jurnal Aktor Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Sakawati, Herlina
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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PARTICIPATORY DEVELOPMENT PLANNING IN SUMBANG VILLAGE, CURIO DISTRICT, ENREKANG REGENCY Rukmana, Novayanti Sopia; Hanafi Gani, Imran; Sakawati, Herlina; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68310

Abstract

The level of community participation in the implementation of development planning deliberations at the Sumbang Village level is quite high, because the community begins to be active in the implementation of Musrenbang by attending the implementation of Musrenbang and proposing opinions and suggestions regarding the work program that will be implemented for one year; and Factors that affect the level of community participation in the Development Planning Deliberations at the Sumbang Village level include:  Factors to the community's activity in participating in participation, factors for the activeness of village governments, factors for the availability of resources, be it in the form of funds, human resources, or infrastructure facilities in Musrenbang in Sumbang Village, Curio District, Enrekang Regency.
SERVICES FOR PERSONS WITH DISABILITIES (STUDY AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRY OFFICE OF ENREKANG REGENCY) Yamin, Muh Nur; Hairia, Hairia; Sakawati, Herlina; Fitri, Anisa
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68305

Abstract

This study aims to evaluate the quality of services provided by the Enrekang Regency Population and Civil Registration Office to people with disabilities to the facilities and services available in the office. This research includes qualitative descriptive research with data collection techniques through Observation, Interviews and Documentation. The Miles and Huberman Data Analysis technique consists of data condensation, data presentation, and conclusion drawn.The results of this study show that the Services for Persons with Disabilities in the Population and Civil Registration Office of Enrekang Regency in general have not been fully successful from six (6) service evaluation indicators, namely Effectiveness, Efficiency, Adequacy, Equity, Responsiveness, and Accuracy. The Effectiveness indicator shows that it has not been running well, it is seen from  the availability of facilities and accessibility for people with disabilities in accessing services such as the unavailability of special toilets for people with disabilities, special parking and information related to service procedures for people with disabilities so that it has not been said to be optimal. Efficiency shows that it has not gone well because in the process of recording ID cards which are carried out outside the scope of the Enrekang Regency Population and Civil Registration Office (pick up the ball), recording facilities such as cameras are still lacking, making this an obstacle during the process of picking up the ball. The adequacy shows that human resources (HR) can be said to be sufficient in providing services to the community, but the resources for infrastructure provided by the Enrekang Regency Population and Civil Registration Office that are needed by people with disabilities in the administrative service process are still inadequate. Equity shows that there is a separate policy given to people with disabilities in making it easier to access public services and also in the decision-making process, the Population and Civil Registration Office of Enrekang Regency consults with people with disabilities to obtain advice and input on how to provide accessibility and good services. Responsiveness shows that the Enrekang Regency Population and Civil Registration Office has implemented the correct public service system where officers as quickly as possible respond and respond to complaints and obstacles from the community during service. The accuracy shows that people with disabilities have felt the positive impact of the services provided, where they can feel that their rights have been fulfilled in receiving services according to the needs of people with disabilities. Of the six (6) service indicators, there are three (3) service indicators that have not been maximized, so it needs to be optimized again to improve quality services for people with disabilities.
CAPABILITIES OF THE GOVERNMENT INTERNAL SUPERVISION APPARATUSF AT THE REGIONAL INSPECTORATE OF SOUTH SULAWESI PROVINCE Sakawati, Herlina; Hiyar, Annisa Nurul Hasanah; Akib, Haedar
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68303

Abstract

This research aims to find out the capabilities owned and supervision at the Regional Inspectorate of South Sulawesi Province. This research is a qualitative research that shows an objective picture of a situation. Data collection was carried out through observation, interview, and documentation techniques. The data analysis techniques used in this study are data reduction, data presentation, and conclusion drawn.The results of the study show that the APIP Capability at the Regional Inspectorate of South Sulawesi Province has been running well, although there are still some shortcomings in its implementation. This can be seen from Roles and Services, Professional Practices, Accountability and Performance Management, Culture and Organizational Relationships, Structure and Governance that have been running well, but there are still shortcomings in HR Management. The supervision carried out as a form of service for ASN is the Review Assistance Service for Regional Apparatus Organizations (OPD) in the South Sulawesi Provincial Government, the Digitization System for Follow-up Information on Audit Results (TLHP), Submission of Complaints of Suspected Criminal Acts and Violations of ASN Discipline.
Global Insights into Sustainable Public Service Innovation: A Bibliometric Exploration of Research Sulmiah, Sulmiah; Sakawati, Herlina; Widyawati, Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 2 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i2.68323

Abstract

Public service innovation has become a critical element in achieving sustainable development, driven by the increasing complexity of societal challenges and the need for responsive and equitable solutions. This study explores global trends in sustainable public service innovation through bibliometric analysis, using data from Scopus between 2019 and 2024. The results show a growing recognition of the importance of sustainability in public services, particularly influenced by global sustainability targets and technological advancements. The findings also highlight significant trends in digital transformation, stakeholder collaboration, and of organizational capacity in driving sustainable public services. Furthermore, the study reveals geographical disparities in publication output, with higher contributions from Europe and Latin America. This study highlights the importance of further exploration in underrepresented regions, particularly in the Global South. Future research should bridge this gap and encourage interdisciplinary collaboration to strengthen sustainable public service innovation. The integration of technology, stakeholder engagement, and strategic organizational frameworks are essential to advance sustainable governance practices.
Assessing the Efficiency and Challenges of Online Single Submisson in Improving Public Services Sakawati, Herlina; Yamin, Muh. Nur; Sulmiah, Sulmiah; Widyawati, Widyawati; Fitri, Anisa
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 2 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i2.67022

Abstract

This study examines the implementation of the Online Single Submission (OSS) system in East Luwu Regency to improve the quality of public services, especially in licensing services, using descriptive qualitative. The research data used came from interviews, observations, and literature reviews. The research findings show that OSS has improved service efficiency in terms of ease of access, speed, and user experience. However, there are still challenges, especially related to unstable internet infrastructure, lack of complete information, and system integration problems. To maximize the potential of OSS, it is necessary to improve technology infrastructure and improve communication strategies. This study provides insight into the need for a more comprehensive digital service framework to ensure equitable access and user satisfaction in the provision of public services. 
PENGUATAN KELEMBAGAAN POKDARWIS MELALUI PENCIPTAAN IDENTITAS DAN KAPABILITAS DESA WISATA ERELEMBANG KECAMATAN TOMBOLO PAO KABUPATEN GOWA Nuryamin, Muh; Sakawati, Herlina; Sulmiah, Sulmiah; Aina, Asri Nur; Saleh, Sirajuddin
Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 1 June 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56680/pijpm.v4i1.73377

Abstract

Penguatan kelembagaan Kelompok Sadar Wisata (Pokdarwis) menjadi kunci dalam mengembangkan Desa Wisata Erelembang, Kecamatan Tombolo Pao, Kabupaten Gowa. Pengabdian masyarakat ini bertujuan membentuk identitas dan meningkatkan kapabilitas Pokdarwis guna mendukung pengelolaan wisata berkelanjutan. Metode yang digunakan meliputi sosialisasi, pelatihan, dan pendampingan dalam pembentukan struktur organisasi serta identifikasi potensi wisata berbasis agro-ekowisata. Hasil pengabdian menunjukkan terbentuknya Pokdarwis yang terorganisir, peningkatan pengetahuan masyarakat sebesar 20% berdasarkan pre-test dan post-test, serta kesadaran kolektif dalam menjaga kelestarian lingkungan dan budaya. Kendala utama meliputi infrastruktur dan promosi digital yang masih terbatas. Hasil ini penting sebagai langkah strategis dalam memperkuat peran masyarakat dan mewujudkan desa wisata yang berkelanjutan
DIGITALISASI DESA JIPANG KEC. BONTONOMPO GOWA Sakawati, Herlina; Ristiana, Evi; Sopia Rukmana, Novayanti; Sulmiah; Nur Aina, Asri; Pratiwi Johansyah, Oky Nur
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 2 No. 2 (2022): ABDIMAS PATIKALA
Publisher : Education and Talent Development Center of Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari kegiatan Pengabdian ini adalah untuk mendukung pemberian Pendidikan Informasi dan informasi publik desa yang efektif, efisien dan transparan melalui digitalisasi di desa. Kegiatan yang akan dilakukan bertujuan untuk mencapai hal tersebut perlu dilakukan dengan mengadakan pelatihan dan lokakarya pendampingan yang relevan menggunakan teknologi yang dapat mendukung pelaksanaan pengabdian pelayanan publik Kecamatan Bontonompo, Kabupaten Gowa. Dengan kegiatan ini, harapan untuk meningkatkan kesejahteraan desa dan masyarakat melalui penerapan “One Belt, One Road” pelayanan publik yang efektif. Kegiatan pengabdian masyarakat ini dilaksanakan dengan metode sosialisasi, pelatihan dan pendampingan. Hasil pelaksanaan dari kegiatan ini yaitu tim pengabdian akan mendampingi masyarakat untuk mengembangkan dan membuat sebuah website sebagai bentuk digitalisasi desa yang kedepannya dapat meningkatkan minat kunjungan wisatawan dan sebagai wadah untuk mencapai transparansi informasi publik
Meningkatkan Layanan Publik melalui Smart Governance: Analisis Informasi, Pelayanan, Efisiensi A'Kio Smart City di Kabupaten Gowa Fitri, Anisa; A, Muhammad Rizal; Sakawati, Herlina; Sulmiah, Sulmiah; Widyawati, Widyawati
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8013

Abstract

This study explores the implementation of innovative governance through the A'Kio smart city platform in the Gowa Regency, focusing on efficiency, information, and public services. A qualitative descriptive approach was used, with data collected through interviews and observations. The findings indicate that the A'Kio Smart City platform enhances government operational efficiency by optimizing human resources and accelerating public administration processes. The platform provides accurate and relevant information sourced directly from government agencies. However, challenges were identified regarding the regular update of information, which can affect data relevance. The quality of services the platform offers is good, with easy access and clear information, though employee responsiveness, especially to public requests, requires improvement. Additionally, limited socialization has resulted in insufficient public awareness of the platform's existence and benefits. This study highlights the need for regular updates, a more user-friendly interface, and improved socialization strategies.
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN REGIONAL DRINKING WATER COMPANIES (PDAM) IN PROVIDING CLEAN WATER IN SINJAI REGENCY Fitriana, Nurul; Sakawati, Herlina; Guntur, Muhammad
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.71933

Abstract

This study aimed to determine the effect of service quality on customer satisfaction in the Regional Water Company (PDAM) in providing clean water in Sinjai District. Research methods used a quantitative survey method (survey reseach) using explanatory approach or explanatory research to determine the effect between variables. This research used incidental Sampling technique (accidental sampling). Data collection techniques used questionnaires and documentation. Data analysis techniques used descriptive statistical analysis and inferential statistical analysis to explain the influence between variables descriptive. The results obtained the level of service quality is at category either with indicators Tangible (tangible), Reliability (reliability), Responsifines (responsiveness), Assurance (assurance), and Empathy (empathy).Community satisfaction is in the category of very satisfied with the indicators Service procedures, terms of Service, clarity of service personnel,Discipline of service personnel,responsibility of service personnel, Ability of service personnel, speed of Service, fairness of Service,Politeness and friendliness of officers, fairness of service fees, certainty of costs Service, Certainty of service schedules, environmental comfort, and security service. Based on data analysis shows the quality of Service have a significant influence on customer satisfaction of water users clean drinking water company in Sinjai district with the level the percentage of influence of 40.5%. This shows that the importance quality of service for the implementation of services to provided results in accordance with what customers expect
ENFORCEMENT OF DISCIPLINE OF STATE CIVIL SERVANTS (STUDY AT THE REGIONAL CIVIL SERVICE AGENCY OF SOUTH SULAWESI PROVINCE) Amalia, Andi Radia Nur; Sakawati, Herlina; Nur, Andi Cudai; Aina, Asri Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73857

Abstract

This study aims to find out how to enforce the discipline of the State Civil Apparatus in the BKD of South Sulawesi Province. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by means of observation, interviews and documentation. The data was processed using interactive model analysis, namely data condensation, data presentation and conclusion drawn. The results of this study show that 1) Time discipline, employees in the Regional Civil Service Agency need to be improved because the frequency of employee attendance has not met the provisions in Government Regulations. 2) Regulatory discipline, employees in the Regional Civil Service Agency need to be improved, with some employees getting sanctioned or even fired from their jobs for lack of discipline. 3) Discipline of responsibility, employees in the Regional Civil Service Agency have not fully had a high awareness of responsibility in carrying out their duties according to applicable regulations, including in maintaining equipment, carrying out duties according to the code of ethics, and other rules that have an impact on work effectiveness and efficiency. Based on the findings of this study, recommendations to improve the discipline of the State Civil Apparatus with strict action on violations of ASN discipline in the Regional Civil Service Agency for a deterrent effect and increased productivity. The government is advised to foster civil servants in a clear and transparent manner, with career development, rewards for those who achieve, and strict sanctions for norm violators
Co-Authors A, Muhammad Rizal Ahmad, Sulmiah Aina, Asri Nur Amalia, Andi Radia Nur Ameliani, Liska Anary, Sherina Anisa Fitri Aris Baharuddin Azhari, Megawati Chairunnisa, Tarisca Amelia Fadilahaya, Andi Aqila Fitri, Anisa Guntur, Muhammmad Haedar Akib Hairia, Hairia Halim, Didin Hamrah Hamrah Hanafi Gani, Imran Herling, Herling Hiyar, Annisa Nurul Hasanah Ismail Ismail Izzati Qur'aini, Dzul Johansyah, Oky Nur Pratiwi Kasih, Andi Selvi Ratih Madulu, Jeni Maya Kasmita Muhammad Guntur, Muhammad Muswar, Irza Fachrul Nandasari, Nandasari Nasrullah, Muh. Nikmawati, Andi Novayanti Sopia Rukmana, Novayanti Sopia Nur, Andi Cudai Nurul Fitriana Nuryamin, Muh Paresa, Gabriella Pratiwi Johansyah, Oky Nur Putra, Alim Alisa Putri, Nur Qamaria Riski Amalia, Riski Ristiana, Evi Ritu, Susan Rivai, Andi Muhammad Sakti, Nur Karya Sari, Vita Sirajuddin Saleh Solly Aryza Sopia Rukmana, Novayanti Sulmiah Sulmiah, Sulmiah Syarifuddin Syarifuddin Wati, Nyai Kurnia Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Yamin, Muhammad Nur Zarni Adia Purna