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All Journal Berajah Journal Jurnal Abdi Masyarakat Jurnal Ilmiah Pariwisata dan Bisnis Journal of Business on Hospitality and Tourism
Muliadiasa, I Ketut
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Implementasi Standar Operational Procedure (SOP) Guest Service dalam Menangani Barang Bawaan Tamu Check In dan Check Out Darmawan, I Made Pande; Muliadiasa, I Ketut
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 6 (2024): Jurnal Ilmiah Pariwisata dan Bisnis Juni 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i6.803

Abstract

Penelitian ini membahas mengenai implementasi srtandar operational procedure (sop) guest service dalam menangani barang bawaan tamu pada saat proses check in dan check out di hotel Alila Seminyak. Adapun tujuan dari penelitian yaitu agar penulis mengetahui mengenai implemntasi SOP guest service host yang ada di hotel alila seminyak, dalam penelitian ini menggunakan jenis penelitian data kualitatif yang dimana data yang disajikan berupa kata verbal bukan dalam bentuk angka, adapun sumber data yang digunakan yaitu data premier dan data sekunder, Teknik pengumpulan data dalam penelitian ini dengan cara melakukan observasi,wawancara,dan dokumentasi, Teknik analisis yang digunakan adalah deskritif kualitatif. Hasil dari kegiatan penelitian yang dilakukan penulis adalah implementasi sop guest service host dalam melakukan sebuah pelayanan termasuk dalam melayani barang bawaan tamu check in dan check out sudah dilakukan dengan baik sesuai dengan prosedur yang di sosialisaikan sebelumnya, akan tetapi dari semua pelayanan yang dilakukan tersebut masih ada beberapa sop yang tidak di terapkan dikarenakan padatnya tamu berkunjung. This study discusses the implementation of standard operational procedures (sop) for guest services in handling guest luggage during the check-in and check-out process at the Alila Seminyak hotel. The purpose of the research is that the writer knows about the implementation of SOP guest service hosts at the Alila Seminyak hotel, in this study using a type of qualitative data research where the data is presented in the form of verbal words not in the form of numbers, while the data source used is premiere data. and secondary data, data collection techniques in this study by means of observation, interviews, and documentation. The analysis technique used is descriptive qualitative. The results of the research activities carried out by the author are the implementation of the sop guest service host in carrying out a service including serving the luggage of guests checking in and checking out which has been carried out properly in accordance with the procedures previously socialized, but from all the services carried out there are still some sop that is not applied due to the density of visiting guests.
Marketing Strategy for Chinese Market to Increase Room Occupancies at The Plataran Ubud Hotel Muliadiasa, I Ketut; Aprinica, Ni Putu Isha
Journal of Business on Hospitality and Tourism Vol. 7 No. 1 (2021): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v7i1.260

Abstract

Nowadays, Chinese tourists dominate Indonesian tourism, an increase in the number of Chinese tourists visiting Bali is quite significant every year. The marketing method that focuses on the Chinese market is still not maximized. This is evidenced by a decrease in the number of Chinese tourists visits. Even now the room occupancy rate targeted by Plataran Hotel Ubud has not yet reached the desired target. The urgency of this research is a degradation in the volume of sales of rooms at Hotel Plataran Ubud, which causes a derivation in the quantity of tourist visits which results in a decrease in employment for the community. Data collection techniques used were observation, interviews, document studies and questionnaires. The data analysis technique is using qualitative descriptive analysis, IFAS EFAS and SWOT analysis. The results of this study are to produce the right marketing strategy used in increasing the sales volume of hotel rooms at the Ubud Plataran Hotel.
Co-Authors Amertyasih , Ketut Asri Arik Agustina Ayu Gayatri Kesumayathi, Ida Ayu Melistyari Dewi, I Gusti Damayanti, Elfira Darmawan, I Made Pande Deden Ismail Denok Lestari Dewi, Ni Putu Intan Putri Saraswati Komang Trisna Pratiwi Arcana Murthi, Hadi Ramanda Ni Putu Isha Aprinica Prabawa, Made Bagus Setya Putu Sabda Jayendra Restiawan, I Gede Ferry Saputra, I Made Ananta Dwi Suwintari, I Gusti Ayu Eka Tunjungsari, Komang Ratih Wiyasha, Ida Bagus Made Yoga Setiawan, Yoga