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All Journal Falah : Jurnal Ekonomi Syariah Indonesian Journal of Educational Research (IJER) MODELING: Jurnal Program Studi PGMI QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT Iqtishoduna: Jurnal Ekonomi Islam INAQUE: Journal of Industrial & Quality Engineering Al-Kharaj: Journal of Islamic Economic and Business Jurnal Kesehatan dan Pembangunan Britain International for Linguistics, Arts and Education Journal (BIoLAE Journal) Indo-MathEdu Intellectuals Journal Digital Transformation Technology (Digitech) JURNAL PENDIDIKAN DAN KEGURUAN At-Tadzkir: Islamic Education Journal MILRev: Metro Islamic Law Review Tarbiya Islamica Lunggi Journal Samawa (sakinah, Mawaddah Warahmah) Amwaluna: Jurnal Ekonomi dan Keuangan Syariah Jurnal Ilmu Pendidikan (JIP)
Mujahidin
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Institutional Drivers of Customer Loyalty in Islamic Banks: A Structural Model of Customer Loyalty from Educational Organizations in Indonesia Muh. Abdi Imam; Erwin; Dini Nurpratiwi; Ahmad Nouruzzamand; Jabaluddin Hamid; Hajar Dewantara; Mujahidin; Sumarwadji, Hafid
Falah: Jurnal Ekonomi Syariah Vol. 11 No. 1 (2026): FEBRUARY
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jes.v11i1.43647

Abstract

This study aims to analyze and identify factors influencing customer loyalty in Islamic banks, focusing on educational organizations in Indonesia. Customer loyalty is a crucial aspect for the sustainability of Islamic banks, especially amidst increasingly fierce competition in the banking industry. This study employed a quantitative research design, utilizing primary data collected via structured questionnaires. Quantitative approaches are well-suited for testing hypotheses and analyzing relationships between variables statistically. The questionnaires were distributed both in-person and online to Islamic bank customers from educational organizations in Indonesia over a four-week period with a final sample of 101 respondents. The data were analyzed using SEM-PLS to test the measurement and structural models. The results indicate that service quality significantly influences customer satisfaction, brand image, and loyalty. While customer satisfaction affects brand image, it does not directly influence loyalty, whereas brand image plays a key role in driving customer loyalty. Theoretically, this study contributes to the Islamic banking literature by confirming the mediating roles of brand image and customer satisfaction and offering a foundation for future research on loyalty in institutional and sharia-based financial contexts. This study provides practical insights for Islamic bank management to enhance customer loyalty through improved service quality, trust building, and consistent implementation of sharia principles.
UPAYA GURU DALAM MENINGKATKAN KONSENTRASI BELAJAR PADA SISWA KELAS II SDN. 04 TANJUNG PUTAT TAHUN PELAJARAN 2024-2025 Apriata, Wulan; Mujahidin; Saripah
Lunggi Journal Vol. 4 No. 1 (2026): Lunggi Journal: Literasi Unggulan Ilmiah Multidisipliner
Publisher : Institut Agama Islam Sultan Muhammaad Syafiuddin Sambas

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Abstract

Penelitian ini berawal dari ditemukannya konsentrasi siswa kurang baik pada saat pembelajaran berlangsung dimana terlihat siswa yg begurau dan tidak memperhatikan guru mengajar di depan kelas dikarenakan lokasi sekolah yang berdekatan langsung dengan jalan raya dan juga guru kurang memotivasi siswa saat belajar serta suara guru yang sangat kecil membuat siswa kesulitan mendengarkan penjelasan dari guru. Tujuan penelitian ini adalah untuk mengetahui tentang: 1) Konsentrasi belajar peserta didik di Sekolah Dasar Negri 04 Tanjung Putat; 2) Upaya guru dalam meningkatkan konsentrasi belajar pada siswa kelas II di Sekolah Dasar Negeri 04 Tanjung Putat; 3) Faktor yang mempengaruhi konsentrasi belajar pada siswa kelas II di Sekolah Dasar Negeri 04 Tanjung Putat. Penelitian ini menggunakan pendekatan kualitatif dan jenis penelitian deskriptif. Teknik pengumpulan data yang digunakan adalah wawancara, observasi dan dokumentasi, adapun teknik analisis data yang digunakan pada penelitian ini adalah Reduksi data, Penyajian data (Display data), dan Penarikan Kesimpulan. Sedangkan teknik pemeriksaan keabsahan data menggunakan triangulasi dan member check. Hasil penelitian menunjukkan bahwa: (1) konsentrasi belajar siswa secara umum berada dalam kategori cukup baik. Hal ini terlihat dari keterlibatan aktif siswa dalam proses pembelajaran, kemampuan memahami materi saat disampaikan dengan cara yang menarik, serta semangat belajar yang terbangun melalui pendekatan interaktif. (2) Guru telah menerapkan berbagai strategi yang efektif dalam meningkatkan konsentrasi belajar siswa, antara lain dengan melakukan ice breaking, menggunakan media PowerPoint dan gambar, serta memberikan penguatan positif seperti pujian dan hadiah simbolik. Strategi tersebut disesuaikan dengan karakteristik perkembangan siswa serta gaya belajar yang beragam. (3) Faktor-faktor yang memengaruhi konsentrasi belajar siswa meliputi faktor internal, seperti rentang konsentrasi yang pendek, gaya belajar, tingkat pemahaman, stres, kualitas tidur, pola makan, dan indikasi gangguan belajar. Sementara itu, faktor eksternal mencakup lingkungan belajar dan dukungan dari keluarga maupun sekolah. Sekolah telah berupaya menangani faktor-faktor tersebut melalui kerjasama antara guru, orang tua, dan tenaga profesional.
How Do Productive Zakat Promote MSMEs’ Resilience in Post-Pandemic Era? Muhajir, Muhammad Nur Alam; mujahidin
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.6561

Abstract

The development of Micro, Small, and Medium Enterprises (MSMEs) has faced significant setbacks, particularly due to the COVID-19 pandemic. This study investigates the role of productive zakat in enhancing the resilience of MSMEs through a qualitative descriptive approach. Data were collected via interviews with 24 MSME actors and 3 productive zakat managers. The findings indicate that productive zakat contributes meaningfully to MSME resilience. Furthermore, the study highlights the relevance of human capital theory in business development, emphasizing the importance of skill enhancement and evaluation among MSME actors. The implications of this research support the ongoing resilience of MSMEs in the post-pandemic context and provide valuable insights for policymakers regarding productive zakat.
ANALISA KEPUASAN PELANGGAN DI INDOMARET MENGGUNAKAN METODE SERVQUAL Mujahidin; Arif Budi Sulistyo; Sulistyo, Arif Budi
Inaque : Journal of Industrial and Quality Engineering Vol 13 No 2 (2025): Inaque Oktober 2025
Publisher : Teknik Industri Unikom

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/iqe.v13i2.18253

Abstract

Persaingan ritel modern yang semakin ketat menuntut pengelola minimarket untuk memahami kesenjangan antara harapan dan persepsi pelanggan secara terukur. Penelitian ini bertujuan mengevaluasi kualitas pelayanan di Indomaret Puri Cempaka menggunakan metode Service Quality (SERVQUAL) pada lima dimensi: tangibles, reliability, responsiveness, assurance, dan empathy. Penelitian bersifat kuantitatif deskriptif dengan instrumen kuesioner berskala Likert 1–5 yang disebarkan kepada 50 responden melalui teknik purposive sampling. Data dianalisis melalui uji validitas (Product Moment Pearson) dan reliabilitas (Cronbach's Alpha), dilanjutkan dengan perhitungan nilai gap antara skor persepsi dan harapan (Q = P − E). Hasil pengujian menunjukkan seluruh 15 indikator valid (r hitung > 0,279) dan reliabel (Cronbach's Alpha persepsi = 0,714; harapan = 0,747). Analisis gap SERVQUAL mengungkapkan bahwa seluruh dimensi menghasilkan nilai negatif, dengan kesenjangan terbesar pada dimensi tangibles (gap = −33, Q = 0,93) dan reliability (gap = −30, Q = 0,93), yang menunjukkan bahwa aspek fasilitas fisik dan konsistensi pelayanan belum sepenuhnya memenuhi ekspektasi pelanggan. Sebaliknya, dimensi empathy mencatat kesenjangan terkecil (gap = −4) dengan nilai kualitas tertinggi (Q = 0,99), menjadikannya kekuatan kompetitif toko. Berdasarkan temuan ini, penelitian merekomendasikan prioritas perbaikan pada dimensi tangibles dan reliability sebagai langkah strategis peningkatan kepuasan pelanggan, sekaligus menyediakan fondasi empiris yang dapat dikembangkan melalui pendekatan peningkatan proses dalam riset lanjutan.
UPAYA GURU DALAM MENGATASI KESULITAN BELAJAR MEMBACA DAN MENULIS SISWA KELAS IV DI SDN 41 GELAMAK Beni; Mujahidin; Eliyah
JIP: Jurnal Ilmu Pendidikan Vol. 3 No. 12 (2026): Jurnal Ilmu Pendidikan (JIP)
Publisher : CV. Adiba Aisha Amira

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Abstract

The aim of this research is to reveal: 1) The efforts made by teachers to overcome the difficulties of class IV students in learning to read and write at SDN 41 Gelamak; 2) Supporting factors and inhibiting factors for teachers in overcoming the difficulties of fourth grade students learning to read and write at SDN 41 Gelamak. This research uses a qualitative approach and a phenomenological type of research. Data collection techniques used were interviews, observation and documentation. The data analysis techniques used are data collection, data reduction (data simplification), data presentation (displaying data), and verification (concluding data). The results of the research show that: 1. The efforts made by teachers to overcome the difficulties of class IV students in learning to read and write at SDN 41 Gelamak are as follows: a. Providing additional hours, b. Creating fun learning, c. Provide motivation and encouragement. 2. Supporting factors and inhibiting factors for teachers in overcoming the difficulties of class IV students learning to read and write at SDN 41 Gelamak, as follows: a. Supporting factors such as supportive school facilities and qualified teaching human resources, b. Inhibiting factors include children's lack of concentration, low interest and motivation, and lack of parental attention.
Co-Authors Abubakar Ahmad Nouruzzamand Alamsyah Agit Andi Irfan Andi Irfan, Andi Apriata, Wulan Arifin, Yoyon Arzal Syah Asyruni Multahada Ayu Lestari Azizah, Mar’atul Beni Dini Nurpratiwi Djumadi Eliyah Erwin EVA DAMAYANTI Fauzi, Rizki Ahmad Fitri Aisyah Hadisa Putri Hafid Sumarwadji Hajar Dewantara Hamida Harkaneri Hasan, Moch. Sya'roni Hasanuddin Atong Hudori, Hudri Ahmad INDRIANI, ANDI Jabaluddin Hamid Kamiruddin Margana Margana Miftahul Ilmi Miftahul Ilmi, Miftahul Muh Ruslan Abdullah Muh. Abdi Imam Muh. Rasbi Muhajir, Muhammad Nur Alam Muharram, Susilawati Novia Patimah Pebriani, Laras Sapitri Rahmadani, Nahdah Ramli Rusmana Putri, Qisty Amalina Saripah Sera Yuliantini Solechan Sri Wahyuni Sri Wulandari Suharyanto, Cosmas Eko Sukri Wahid Suparyanto Sutrisari Sabrina Nainggolan Yuni Zainuddin Zakaria, Nor Balkish