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All Journal Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Jurnal Administrasi Negara Phinisi Integration Review Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi JEKPEND Jurnal Ekonomi dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Indonesian Journal of Social and Educational Studies Seminar Nasional Pengabdian Kepada Masyarakat Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Seminar Nasional Hasil Penelitian LP2M UNM Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Sipakatau Pinisi Journal of Social Science Jurnal Aktor Ruang Komunitas : Jurnal Pengabdian Masyarakat Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Public Resource Innovation Management and Excellence (PRIME)
Sulmiah, Sulmiah
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Journal : Jurnal Aktor

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Public Relations Services of PT PLN (Persero) North Makassar Customer Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study) Sulmiah, Sulmiah; Madani, Ihwan; Guntur, Muhamamd; Aina, Asri Nur
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.63206

Abstract

This study aims to find out how the Public Relations Service of PT PLN (Persero) North Makassar Customer Service Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study). To achieve this goal, researchers use data collection techniques through observation, interviews, and documentation. The data obtained from the research results were processed using qualitative analysis to determine the Public Relations Service of the North Makassar Customer Service Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study).The results showed that the Public Relations Service of PT PLN (Persero) North Makassar Customer Service Implementation Unit in overcoming customer complaints (prepaid electricity case study) based on service quality indicators Zeithmal-Parasuraman-et al (Pasolong 2013), namely Direct Evidence, Reliability, Responsiveness, Assurance, Attitude is good enough but still needs to be optimized on every indicator. This is evidenced by observations and interviews that have been conducted. Suggestions: 1) In improving promising services to customers, PLN North Makassar Customer Service Implementation Unit must provide good service so as to create customer satisfaction. 2) The issue of politeness and friendliness of officers towards customers is good and must be maintained and improved.3) Officers can create ease of communication with customers and provide information that is easy to understand.
Leader Strategy in Improving Public Services in Tonasa 1 Sub District, Pangkep Regency Nur, Andi Cudai; Fadillah, Hana; Sulmiah, Sulmiah
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.63215

Abstract

This paper aims to understand the Leader's Strategy in Improving Public Services in Tonasa 1 Village. To achieve this goal, researchers use data collection techniques through observation, interviews and documentation. The data obtained from the research results were processed using qualitative analysis to find out the leader's strategy in improving public services in Tonasa Village1. The results showed that the Leader's Strategy in Improving Public Services in Tonasa 1 Village based on several indicators, namely strategy formulation and strategy implementation has been running well, but still needs to be optimized on strategy control indicators. So it can be concluded that the head of Tonasa 1 village has carried out the strategy well. This can be seen from the Strategy Formulation that has been prepared and determined always involves the Head of RW and RT in order to know what constraints occur in the community and what is desired by the community, then the implementation of the strategy, after compiling and determining the strategy then implemented, the application that has been carried out is socialization and facilitating these activities, conveying if there are activities such as socialization and serving the community well,  then strategy control, strategies that have been formulated and implemented, then strategy control where the strategy of the Head of Tonasa 1 Village in improving public services has been successful even though there are still irregularities that occur in the community but have no impact on the quality of public services
THE ROLE OF VILLAGE-OWNED ENTERPRISES IN EMPOWERING VILLAGE ECONOMIC POTENTIAL (CASE STUDY ON BATETANGNGA VILLAGE-OWNED ENTERPRISES AND BUMIAYU VILLAGE-OWNED ENTERPRISES IN POLEWALI MANDAR REGENCY) Yamin, Muh Nur; Yusril, Muhammad; Sulmiah, Sulmiah
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68307

Abstract

This study aims to determine the role of BUM Desa in empowering the economic potential of the village (case study in BUM Bumiayu Village and BUM Batetangnga Village in Polewali Mandar). This study uses a qualitative approach and produces descriptive data. Data collection was used by observation, interview, and documentation techniques. The data obtained from this study was then analyzed using data collection, data condensation, data presentation, and conclusion drawn.The results of this study show that the role of BUM Batetangnga Village in empowering the economic potential of the village is still not optimal. As for the implementation of four indicators, the role of BUM Desa in empowering the economic potential of the village, namely in regulators, dynamists, facilitators and catalysts. The constraints of the Batetangnga Village BUM include Human Resources (HR), science and technology, capital resources and cooperative relationships between communities. Meanwhile, BUM Bumiayu Village has shown success in empowering the economic potential of the village. And the factors of the success of BUM Bumiayu Village are Human Resources (HR), good community cooperation relationships, science, and capital resources.The conclusion in the implementation of the four indicators of the role of Village BUM in empowering the economic potential of the village from the two Village BUM is that the regulator indicator has not been successful, the dynamizer has been successful, the facilitator has succeeded and the catalyst is still not successful.
EVALUATION OF INPATIENT SERVICES AT H. ANDI SULTHAN DAENG RADJA REGIONAL GENERAL HOSPITAL BULUKUMBA REGENCY Sulmiah, Sulmiah; Fajar, Rahmat; Guntur, Muhammad; Pratiwi Johansyah, Oky Nur
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68309

Abstract

This study aims to determine the Quality of Inpatient Services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency, this study uses a qualitative approach. Data collection was carried out through observation, interview, and documentation techniques. The Data Analysis Technique used in this study is interactive data analysis through the following stages: data condensation, data presentation, and conclusion testing.The results of this study show that the Inpatient Services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency have generally run well, although there are still shortcomings in its implementation. This can be seen from several indicators, namely, determination, implementation and responsibility. However, there are still shortcomings in administrative personnel who are still not agile in serving non-medical patients, but the Bulukumba Regency Government has made every effort to improve services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency, including inpatient services. The supporting factor in inpatient services at H.Andi Sulthan Daeng Radja Bulukumba Hospital is the existence of good communication between medical personnel and patients, and also receives support from the government and the local community. The inhibiting factor in the service at H. Andi Sulthan Daeng Radja Hospital, Bulukumba Regency is in the research licensing section which is still charged to get a permit for research.
Implementation of State Civil Apparatus Data Information System at BKPSDMD Makassar City Sulmiah, Sulmiah; Guntur, Muhammad; Amin, Siti Alfianty Astini; Purna, Zarni Adia
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61769

Abstract

This paper aims to determine the Implementation of Digital Archives in Supporting Accountability of Accountable ASN Data in the Information System at the BKPSDMD Makassar City. This research uses a qualitative approach and produces descriptive data. Data collection is done by observation, interviews and documentation. Data is processed using interactive model analysis, namely data condensation, data presentation and conclusion testing. The results showed that the implementation of the State Civil Apparatus (ASN) data information system at the Makassar City BKPSDMD in this case regarding digital archives has been implemented but is still not optimal. There are 4 indicators that are taken into consideration in looking at the implementation of the policy, namely in terms of communication, resources, disposition and bureaucratic structure. Of the four indicators, the obstacles in implementing and implementing digital archives are resources because first, the availability of staff within the scope of the BKPSDMD Makassar City is still very lacking and indeed until now there are several contract and honorary workers employed at the BKPSDMD Makassar City Office because of the many jobs that are the main duties and functions of employees,  and secondly regarding the facilities and infrastructure in the BKPSDMD Makassar City office is still very minimal due to the lack of supporting devices in applying digital archives for staff and complete equipment is only provided in certain parts.
COMMUNITY EMPOWERMENT THROUGH WASTE BANKS IN MAMMI VILLAGE, BINUANG DISTRICT, POLEWALI MANDAR REGENCY Nurlia, Nurlia; Guntur, Muhammad; Yamin, Muh Nur; Sulmiah, Sulmiah
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73855

Abstract

This research uses descriptive research methods with a qualitative approach. A qualitative approach is an approach that allows the discovery and understanding of the meaning of certain individuals or groups of people from social or humanitarian problems. The type of qualitative descriptive research used in this research is collecting information about the role of community empowerment in Mammi Village, Binuang District, Polewali Mandar Regency. The data analysis techniques used are data reduction, data presentation and drawing conclusions. Triangulation is used to explain the validity of the data using source triangulation and technical triangulation.The research results show that in essence community empowerment is not forever, in other words community empowerment takes place through a learning process which is carried out in stages until the community achieves independence. The process for community empowerment will take place in stages. The programs that are being carried out so that the advanced TPS3R develops are the 3R (Reduce, Reuse and Recycle). By implementing the 3R principle, waste bank management in Mammi village will run in accordance with what the community in Mammi village expects.
PUBLIC SERVICE AND COMMUNITY SATISFACTION AT THE COUNTY JAIL OF THE COUNTY JAIL Asmiranda, Asmiranda; Sulmiah, Sulmiah; Yamin, Muh Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73869

Abstract

This study aims to determine the quality of service and community satisfaction as well as the relationship between service quality and community satisfaction at the Sabutung Health Center, Pangkep Regency. This study uses study tools from Zeithaml, namely regarding physical appearance (tangibles), reliability (realibilitty), responsiveness (responsiveness), assurance (assurance), care (empathy). While community satisfaction uses tools from the study of Fandy Tjiptono and Chandra stating that patient satisfaction can be seen from feelings of pleasure or disappointment with the services provided by service providers that refer to service quality. This study uses a quantitative approach with a type of correlational research research which is research to determine and find out whether there is a relationship between variables. Sample withdrawal using simple random sampling technique. Data collection is done by field observation techniques, distributing questionnaires, interviews and documentation. The data analysis technique used is descriptive statistical analysis, simple correlation to explain the relationship between two variables The results of the research show that the quality of service at the Sabutung Community Health Center, Pangkep Regency is included in the adequate category. Meanwhile, community satisfaction at the Sabutung Community Health Center, Pangkep Regency is also in the sufficient category. And based on the research results, it was concluded that service quality and community satisfaction at the Sabutung Community Health Center, Pangkep Regency had a significant, strong and positive relationship with a percentage of 67,7%.
The Role of Social Services in Improving the Welfare of Poor Communities in Takalar District Sakawati, Herlina; Azhari, Megawati; Sulmiah, Sulmiah
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54710

Abstract

This paper aims to find out how the role of the Social Service in Improving the Welfare of the Poor in Takalar Regency and what Supporting and Inhibiting Factors are encountered in optimizing it.  Using a qualitative approach, data collection was carried out through observation, interviews and documentation techniques.  The data analysis technique used is interactive data analysis through the stages of: data collection, data reduction, data analysis, and conclusion testing.  The results of this study indicate that the role of the Social Service in Improving the Welfare of the Poor in Takalar Regency is based on several indicators: 1.  Stabilizers that have not gone well, because the realization of social assistance programs for the poor has not been evenly distributed, 2. Innovators that are running well, due to new innovations from social services as a form of service that can help collect data on the poor effectively, 3.  Modernizers that have been going well, this can be seen from the impact of the program provided to the community which is very helpful in meeting the daily needs of the poor, 4. Pioneers that have not gone well, because there is no form of derivative services from the social services themselves that can provide  a form of pioneering that has a positive impact on society, 5. The executor himself has not gone well, this is because there is no form of cooperation between social services and other agencies as a form of cooperation in tackling the poor.
GREBEK STUNTING PROGRAM IN ACCELERATE STUNTING DECREASE IN BULUKUMBA DISTRICT Fadilahaya, Andi Aqila; Sakawati, Herlina; Yamin, Muh Nur; Sulmiah, Sulmiah
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.72056

Abstract

Stunting is a failure during the growth period of children which is one of the government's concerns. This study aims to determine the implementation of the Grebek Stunting Program in Accelerating Stunting Reduction and the Role of Stakeholders in Bulukumba Regency, in this study using study aids from David C Korten, namely Program Suitability with Utilizers, Suitability of Implementing Organizations with Utilizers, and Suitability between Beneficiary Groups and Implementing Organizations. This type of research is qualitative research with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the study were processed using the interactive model data analysis technique of Miles, Huberman and Saldana (2014). Variables in interactive model data analysis techniques include: Data Collection, Data Condensation, Display Data, Conclusion. The results of the study show that the implementation of the Grebek Stunting Program and the Role of Stakeholders in Bulukumba Regency are in the category of good when viewed from several indicators, namely: Program Suitability with Utilizers, Suitability of Implementing Organizations with Utilizers, and Suitability between Beneficiary Groups and Implementing Organizations. The Bulukumba Regency Government has succeeded in reducing the stunting rate even though there are still cases due to limited knowledge, food quality and community nutrition and budget limitations in providing comprehensive interventions
Implementation of Village Minimum Service Standards in Ganra Village, Ganra District, Soppeng District Guntur, Muhammad; arka, Muh Husni; Sulmiah, Sulmiah
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54705

Abstract

This paper aims to determine the implementation of Village Minimum Service Standards in Ganra Village, Ganra District, Soppeng Regency, this research is based on the Regulation of the Minister of Home Affairs of the Republic of Indonesia Number 2 of 2017, namely: a). Provision and dissemination of service information, b). provision of population and land data and information, c). providing a certificate, d). simplification of services, and e). public complaints. This type of research is descriptive qualitative research with data collection techniques, namely observation, interviews and documentation. Data obtained from research results are processed using data analysis techniques, data reduction, data presentation and drawing conclusions. The results of the research show that the implementation of Village Minimum Service Standards in Ganra Village, Ganra District, Soppeng Regency is already in good implementation seen from several indicators, namely: Provision of population and land data and information in Ganra Village is complete and in accordance with Village Minimum Service Standards, provision of letters information is also good with fast service and easy completeness of files in providing certificates, simplification of service is also good by presenting the ATM Pavilion innovation to make it easier and faster to process certificates in Ganra Village. However, it is necessary to optimize the indicators for the provision and dissemination of service information because it is not yet complete in providing service information in Ganra village and also the implementation of community complaints indicators also needs to be optimized because the Ganra village government is not quick enough to respond to community complaints.
Co-Authors A, Muhammad Rizal Aina, Asri Nur Amin, Siti Alfianty Astini Andriani, Andi Filda Dian Anisa Anisa Aris Baharuddin arka, Muh Husni Asmiranda, Asmiranda Azhari, Megawati Cudai Nur, Andi Darman Manda Manda eki, eki Fadilahaya, Andi Aqila Fadillah, Dewi Fadillah, Hana Fajar, Rahmat Fitri, Anisa Fitriyani, Fina Fiulaizi, Anna Guntur, Muhamamd Hermawan, Adi Hidayanti, Niniek Iqbal Arifin Isgunandar, Isgunandar Madani, Ihwan Muhammad Guntur, Muhammad Muhammad Rivai, Andi Muhammad Syukur Muhammad Yusril Najamuddin Najamuddin, Najamuddin Nasaruddin H Novayanti Sopia Rukmana, Novayanti Sopia Nur Pratiwi, Oky Nur, Andi Cudai Nurhidayah Nurhidayah Nurlia Nurlia Nuryamin, Muh Oky Nur Pratiwi Johansyah Paramitha, Dyan Rahmadani, Nanang Rifdan . Riri Amandaria Rizal S, Muh. Rukmana, Novayanti Rusdi Rusdi Sahade Sakawati, Herlina Sirajuddin Saleh Sofia Rukmana, Novayanti Sukawati, Herlina Syahar, Mulyadi Tamrin, Sopian Widyawati Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Zarni Adia Purna