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Haykal, Muhammad
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ANALYSIS OF MEMBER SATISFACTION ON THE QUALITY OF SERVICES IN MANDIRI SHARIA COOPERATION SAVING AND LOAN UNITS Fikri Akbar, Muhammad; Haykal, Muhammad; Sauzi Amalia, Sri; Sri Delviani, Putri; Nur Ilham, Rico
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 2 (2023): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i2.127

Abstract

This research aims to assess and assess member satisfaction with the services carried out by independent sharia cooperatives. Cooperatives have the goal of improving the welfare of their members. That member satisfaction with the quality of services provided by independent sharia cooperatives has a major influence in determining the improvement and development of cooperatives in achieving their goals. Techniques in data collection using literature study methods, observations, interviews, and questionnaires. Data processing techniques by collecting information, reducing, presenting, and drawing conclusions. This study used descriptive and qualitative methods with a total sample of 20 people. The sampling technique uses a questionnaire technique. Based on the results of research that has been carried out, member satisfaction with service services in cooperatives obtained high responder responses of as much as 73%, moderate responses as much as 18%, low responses as much as 10%. There are 5 variables that determine the quality of service, namely physical evidence, reliability, responsiveness, assurance, and empathy.
Co-Authors - Afrizal Ahmad Nayan Ahmad, R. Sultan Amri Gunasti Andreanto, Erwan AR, Marzuki Ayu Adhita Damayanti Azhari Azmi, Farhan Azwarsjah, Tengku Azril Bahruna, Niza Baidhawi Baidhawi Baidhawi Br Saragih, Gisca Alifa Deassy Siska Dewi, Dian Kharisma Diana, Feriska Effendi, Erwan Eka Siskawati Endang Evacuasiany Fa’uzobihi, Fa’uzobihi Ferdawati Ferdawati Fikri Akbar, Muhammad Finta Lissimia, Finta Gustati Gustati Harman, Carlen Aufa Kautsar Eka Wardhana Khalsiah Khusrizal Khusrizal Laella Kinghua Liana Lestariningsih, Wiwid Andriyani Maudiani, Moh. Melina, Nabila Milya, Abidah Muhammad Yusuf Munira, Raudhatul Nafidza, Selfa Najmullah, Anwar Nasruddin Nasruddin Nasruddin Nasution, Paisah Naz’aina, Naz’aina Nilawati Nilawati Nor Latifah Novianti, Yenny Nurdiniyah, Syti Qoirunisa' Nurliah Buhari Nurmalita Nurmalita Panata Siregar, Tommy Ardi Pelapelapon, Allen Albert Rahman, Ibadur Reni Endang Sulastri Rico Nur Ilham Ruminda Ruminda Sauzi Amalia, Sri Shelina, Dyan Sofyan Sofyan Sofyan Sri Delviani, Putri Susy Tjahjani Syamsul Bahri Tabolong, Tiara Winda Sari Yoga Sudarisman Yudi Kristanto ZA, Siti Asiah Zhulfikar, Muhammad Zuhra, Nabila