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Analysis of Service Quality on Outpatient Satisfaction at the Clinic Asy-syifa Darul Hidayah Hulu Sungai Tengah Fanlia Adiprimadana Sanjaya; Fanlia Prima Jaya
Hut Publication Business and Management Vol. 2 No. 2 (2022): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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Abstract

The importance of access to health makes people need fast and appropriate services so several clinics are present that help the community in getting their health checked, especially in the Hulu Sungai Tengah district. Improving the quality of health services can be improved, so that the goal of the clinic can be to make patients or consumers satisfied with the services offered or provided. At the Asy-Syifa clinic Darul Hidayah Hulu Sungai Tengah, it is necessary to improve the quality of health services because there are still several complaints from patients and their families due to the long waiting time and lack of communication from officers, starting from the registration section, the examination section, to the drug service section so that they can improve to provide a satisfactory service impact both from the officers, the comfort of the place and the completeness of the supporting equipment. The Effect of Service Quality on Patient Satisfaction at the Asy-Syifa Darul Hidayah Clinic, Hulu Sungai Tengah, has a significant effect on patient satisfaction, therefore by improving the quality of clinical services, will have an impact on the satisfaction felt by patients.
Optimalisasi Edukasi UMKM untuk Pengembangan Ekonomi Lokal di Desa Bataguh Pulai Kupang Kabupaten Kapuas Kalteng Ana Sofia Herawati; Fanlia Adiprimadana Sanjaya; Dewi Lesmanawati; Teguh Wicaksono; Rr Ariessanty Alicia Kusuma Wardhani; Muhammad Rizky Yazidi; Gulfin Susandi
Nanggroe: Jurnal Pengabdian Cendikia Vol 4, No 10 (2026): January
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18753095

Abstract

This community service activity aims to optimize education and strengthen the capacity of Micro, Small, and Medium Enterprises (MSMEs) in developing the local economy in Bataguh Village, Pulau Kupang, Kapuas Regency, Central Kalimantan. The MSME potential in this village is quite diverse, including lukah (traditional fish traps), lanjung or woven baskets, kencur powder, crackers, chips, and dodol. However, business development still faces several major challenges such as limited capital, weak market access, low digital literacy, and limited human resource capacity. The implementation method used a participatory approach through initial surveys, training, mentoring, and evaluation stages. The training materials included micro business management, conventional and digital marketing strategies, simple financial bookkeeping, and product and packaging quality improvement. The results of the activity indicate an increase in participants’ understanding of business management, the importance of branding and digital marketing, and awareness of forming joint business groups. This activity has had a positive impact on the motivation and readiness of MSME actors to develop businesses based on local potential. The optimization of MSME education has proven to be an effective strategy in strengthening community-based local economic development.
Empowering UDI-Barabai Fermented Peanut MSMEs through Local Product Education, Storytelling, and Digital Collaboration Rizka Zulfikar; Ana Sofia Herawati; Purboyo P; Farida Yulianti; Prihatini Ade Mayvita; Azahraty A; Fanlia Adiprimadana Sanjaya; Syahrani S
Nanggroe: Jurnal Pengabdian Cendikia Vol 5, No 1 (2026): April 2026
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20133110

Abstract

Kacang Jaruk is a traditional fermented food from Barabai, Hulu Sungai Tengah, South Kalimantan, possessing high cultural value but limited market performance due to weak branding, packaging, and digital marketing. This community service aimed to empower Kacang Jaruk Udi Barabai MSME through the “3 Pillars of Growth: Product-Story-Digital” Model. Using Participatory Action Research with a Pentahelix approach from March–June 2026, interventions included: 1) Local product education through GMP SOP development and PIRT legalization; 2) Storytelling via new packaging, QR Codes, and the “Satu Rasa Seribu Cerita” content series; 3) Digital collaboration with micro-influencers, resellers, and marketplace onboarding. Results showed production capacity increased from 15 kg to 40 kg/week, selling price rose by 46.7%, revenue grew 85% with 62% from online channels, and local employment was created. This model proves that integrating cultural values, brand narrative, and digital technology can elevate traditional food MSMEs from survival to growth. The approach is replicable for other culture-based local MSMEs.
Pengaruh Kecerdasan Emosional Dan Kemampuan Beradaptasi Terhadap Kinerja Karyawan CV. Perdana Distribusi Kuala Kapuas Yona Yolanda; Purboyo Purboyo; Fanlia Adiprimadana Sanjaya
Benefit: Journal of Bussiness, Economics, and Finance Vol. 3 No. 2 (2025): BENEFIT: Journal Of Business, Economics, and Finance
Publisher : Lembaga Penelitian Dan Publikasi Ilmiah (lppi) Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/benefit.v3i2.1300

Abstract

This study aims to examine: (1) Whether Emotional Intelligence affects Employee Performance at CV. Perdana Distribusi Kuala Kapuas, (2) Whether Adaptability affects Employee Performance at CV. Perdana Distribusi Kuala Kapuas, and (3) Whether the Regression Model of Emotional Intelligence and Adaptability is suitable for Employee Performance at CV. Perdana Distribusi Kuala Kapuas. The research design is quantitative and a survey research type. The population of this study consists of all employees of CV. Perdana Distribusi Kuala Kapuas, with a sample size of 37 respondents, and the data analysis used is Multiple Linear Regression.The results of the study indicate: (1) Emotional Intelligence significantly affects Employee Performance at CV. Perdana Distribusi Kuala Kapuas, (2) Adaptability significantly affects Employee Performance at CV. Perdana Distribusi Kuala Kapuas, and (3) Emotional Intelligence and Adaptability simultaneously have a significant effect on Employee Performance at CV. Perdana Distribusi Kuala Kapuas, making the regression model suitable for use. The combination of emotional management skills and flexibility in dealing with change significantly contributes to overall employee performance.