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All Journal Owner : Riset dan Jurnal Akuntansi JURNAL PENDIDIKAN TAMBUSAI Jurnal Benefita : Ekonomi Pembangunan, Manajemen Bisnis Dan Akuntansi JURNAL PUNDI Creative Research Management Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Economics and Digital Business Review Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Marketing Management Studies Jurnal Bina Bangsa Ekonomika Indonesian Journal of Applied Accounting and Finance JURNAL ECONOMINA ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Gemilang: Jurnal Manajemen dan Akuntansi Profit: Jurnal Manajemen, Bisnis dan Akuntansi Journal of Artificial Intelligence and Digital Business Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Publikasi Ilmu Manajemen Jurnal Administrasi Sosial dan Humaniora (JASIORA) Center of Economic Students Journal (CSEJ) Jurnal bintang manajemen Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Manajemen dan Ekonomi Jurnal Riset Ekonomi dan Akuntansi Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Journal of Innovative and Creativity JURNAL RUMPUN MANAJEMEN DAN EKONOMI JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Bina Bangsa International Journal of Business and Management
Susanti, Febsri
Sekolah Tinggi Ilmu Ekonomi KBP
Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Customer Satisfication Pada Pembelian Smartphone Samsung Dilihat Dari Trust In Brand, Brand Image Dan Word Of Mouth Di Sarana Smartphone Kota Solok Febsri Susanti; Doni Marlius; Suci Kahirumi
JURNAL PUNDI Vol 5, No 1 (2021)
Publisher : AKBP-STIE "KBP" PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31575/jp.v5i1.307

Abstract

This competition appears along with the development of increasingly sophisticated technology, encouraging various types of changes system in the world for example in the business world changes system such as system in trading, marketing, how to make transaction, and delivery of information still changing. The purpose of this study is to examine the effect of the trust in brand, brand image dan word of mouth terhadap customer satisfication purchases samsung smartphone in Sarana Smartphone Solok City. This research is a quantitative method, using the technique of multiple linear regression. The sample in this study amounted to 65 customers. Techniques used in collecting data is the spread of questionnaires, interviews and observation. This study uses SPSS  Version 16 to calculate and analyze data. The results showed that the partially trust in brand, brand image had a positive and significant effect, while word of mouth had not significant effect on customer satisfaction purchases samsung smartphone in Sarana Smartphone Solok City.
PENGARUH KOMPETENSI, MOTIVASI DAN KINERJA KARYAWAN TERHADAP PENGEMBANGAN KARIR KARYAWAN DI KANTOR BPJS KETENAGAKERJAAN CABANG SOLOK Febsri Susanti; Nofriyanti Nofriyanti
Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 2 (2022): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v2i2.147

Abstract

Public awareness about the need for social security in Indonesia is increasing day by day, especially for workers because in order to ensure that they can meet the basic needs of a decent life, financial problems, health problems and maintain the level of welfare. This study aims to determine the Effect of Competence, Motivation and Performance Employees Against Employee Career Development at BPJS Employment Office Solok Branch. Determination of the sample is done by sampling Saturated with the number of respondents as many as 30 employees. Data were collected through questionnaires and then analyzed descriptively and Independent-Sample T-Test with SPSS version 16 program. The results of data analysis showed that employee performance is the main factor in determining the level of career development. Meanwhile, Competence and Motivation have a not too dominant contribution to career development
PENGARUH PERANAN CUSTOMER SERVICE DAN KUALITAS PELAYANAN TERHADAP CUSTOMER SATISFACTION DI BPJS KETENAGAKERJAAN CABANG SOLOK Febsri Susanti; Suci Rahmadhani
Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 2 (2022): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v2i2.148

Abstract

Public awareness about the need for social security in Indonesia is increasing day by day, especially for workers because in order to ensure that they can meet the basic needs of a decent life, financial problems, health problems and maintain the level of welfare. This study aims to determine the influence of the role and quality of customer service. Service to Customer Satisfaction at BPJS Ketenagakerjaan Solok Branch. Determination of the sample is done by using a Stratified Random Sampling sample with the number of respondents as many as 98 workers. Data were collected through questionnaires and then analyzed descriptively and Independent-Sample T-Test with SPSS version 16 program. The results of data analysis showed that Tangibles, Reliability and Responsiveness were the main factors that determine the level of customer satisfaction. While the role of Customer Service, Assurance and Empathy has a not too dominant contribution to customer satisfaction
PENGARUH KEPERCAYAAN, IKLAN, PERSEPSI RESIKO TERHADAP KEPUTUSAN PEMBELIAN DI SITUS SHOPEE PADA KONSUMEN KELURAHAN LUBUK BUAYA Febsri Susanti; Chintya Mulyani
Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 2 (2022): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v2i2.149

Abstract

The purpose of study was to determine the effect of trust, advertising, risk percepstion on purchasing decisions on shopee to cnsumers in kelurahan lubuk buaya.This research was conducted with a total of 95 consumersin this study were with a technique slovin. Analysis of the data used is multiple linear regression analysis. Partial test results show that there is a positive and significant influence of trust of origin on purchasing decisions, there is a no effect and no significant influence of advertising on purchasing decisions, and there is a positive and significant influence of risk perception on purchasing decisions
PENGARUH COUNTRY OF ORIGIN, BRAND IMAGE DAN DESAIN PRODUK TERHADAP KEPUTUSAN PEMBELIAN SEPATU OLAHRAGA MEREK NIKE PADA SISWA/I SMKN 1 PAINAN Febsri Susanti; Djohannes Saputra
Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 2 (2022): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v2i2.161

Abstract

This study aims to determine the effect of country of origin, brand image and product design on purchasing decisions of Nike brand sports shoes for students of Smkn 1 Painan. The type of research used in this research is quantitative with a descriptive approach. Respondents in this study were 91 people with a total sampling technique. Analysis of the data used is multiple linear regression analysis. Partial test results show that there is a positive and significant influence of country of origin on purchasing decisions, there is a positive and significant influence of brand image on purchasing decisions, and there is a positive and significant influence of product design on purchasing decisions
Pengaruh Pelayanan Keluhan Pelanggan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan Melalui ACPI PT. Pos Indonesia (Persero) Cabang Padang Febsri Susanti; Dea Edgina
Indonesian Journal of Applied Accounting and Finance Vol. 1 No. 1 (2021): June
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (452.149 KB) | DOI: 10.31961/ijaaf.v1i1.1167

Abstract

As the oldest logistics company in Indonesia, PT. Pos Indonesia (Persero) should be able to win the hearts of customers, but there are still many customers who complain about the services provided by this company. This study aims to examine the effect of the customer complaint service variable and customer satisfaction variable on the customer loyalty variable through ACPI PT. Pos Indonesia Padang Branch. The data collection method was carried out by distributing questionnaires with a sample of 96 respondents. The type of research is quantitative research. The data analysis technique used is multiple linear regressions using the SPSS 16.0 program. The results of this study indicate that customer complaint service does not directly affect customer loyalty at PT. Pos Indonesia, Padang Branch while customer satisfaction has a direct effect on customer loyalty.
The Effect Of Incentives And Work Discipline On Employee Performance At Pt Adhiguna Putera Padang Branch May Yohandra Fikra; Febsri Susanti
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6386

Abstract

Optimal employee performance is needed to achieve the goals of a company. This study aims to determine the effect of incentives on employee performance and the effect of work discipline on employee performance at PT Adhiguna Putera Padang Branch, sampling method using total sampling technique, where the entire population was sampled, as many as 46 people. Hypothesis testing in this study uses multiple linear regression to determine the extent of incentives and work Discipline on employee performance. The results of this study indicate that: Incentives have a positive and significant effect on employee performance, and work discipline has a positive and significant effect on employee performance.
PENGARUH KEPEMIMPINAN DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN BIDANG EKONOMI YAYASAN WAKAF ARRISALAH Arwin Tanjung; Febsri Susanti
Jurnal Bina Bangsa Ekonomika Vol. 15 No. 2 (2022): Jurnal Bina Bangsa Ekonomika (JBBE)
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jbbe.v15i2.194

Abstract

Organizational performance is the end result of the work done to achieve predetermined organizational goals. Employee performance can be improved by providing a good example of a leader, motivating employees and always pay attention to employees in the work. Leadership is an activity to influence the behavior of others so that they would be directed to achieve certain goals. Employee motivation is a response to a number of statements about the overall business arising from within the employees to drive to work and grow the desired goal can be achieved. This study aims to analyze the influence of leadership and work motivation on employee performance at the economics of the arrisalah waqf foundation. Population in this study were 70 employees who is also a sample of the entire population at the economics of the arrisalah waqf foundation. Studies using multiple regression analysis. The results of this study indicate leadership have a positive and significant effect on employee performance. Work motivation have no significant impact on employee performance
PENGARUH KUALITAS PELAYANAN DAN MUTU PRODUK TERHADAP KEPUASAN NASABAH TABUNGAN SIMANIS PADA PT. BPR RAGA DANA SEJAHTERA Faivadril Ugra; Febsri Susanti
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 3 No. 1 (2023): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v3i1.193

Abstract

This study aims to examine and analyze the effect of service quality and product quality on customer satisfaction at Simanis Savings at PT. BPR Raga Dana Sejahtera. This type of research is quantitative research with multiple linear regression data analysis. The samples of this study were customers of PT. BPR Raga Dana Sejahtera who were still active, customers who made service transactions of PT. BPR Raga Dana Sejahtera in the last three months and customers who were more than seventeen years old. Data were collected using a questionnaire. The variables in this study are independent variables, namely physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), empathy (X5), and product quality (X6) and the dependent variable (Y) is customer satisfaction. From the t-test calculation, it can be seen that all independent variables have a large t-count value of t-table and a significant value <0.05 for N = 125, so the conclusion is that the hypothesis can be accepted or proven true for the physical evidence variable (X1), reliability (X2) , responsiveness (X3), assurance (X4), empathy (X5), and product quality (X6) have a positive and partially significant effect on customer satisfaction
PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR SCOOPY PADA PT MENARA AGUNG KOTA PADANG Febsri Susanti; Rasyim Jifni Nasri
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 3 No. 1 (2023): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v3i1.195

Abstract

Purchasing decision is a person's attitude to buy or use a product in the form of goods or services that are believed to satisfy him and are willing to bear the risks that may arise. This study aims to determine the relationship between Product Quality and Price with Purchase Decisions. The population in this study are consumers who use Motor Scoopy products at PT. The Great Tower of Padang City as many as 57 people. The sample in this study was 57 people with sampling technique using saturated sampling, where all the population was sampled. Therefore, the data analysis used is statistical analysis in the form of multiple linear regression test. The results of this study indicate that partially, product quality and price variables have a positive influence on purchasing decisions
Co-Authors Abdul Hamid Abdul Hamid Afifah, Pritania Alvina Wigati Amalia Martha Arwin Tanjung Aziz, Nazaruddin Badri, Juarsa Budi Setiawan Candra, MHD Julizarmi Chintya Mulyani Datus, Teos Dea Edgina Desvianey Igamawarti Dewi, Aminar Sutra Dinda Putri Djohannes Saputra Dwinasa, Diki Okta Ekazaputri, Winda Faivadril Ugra Fajar, Revi Nur Febi Prateguh Syahputra Feja Lajmi Marahmi Fernos, Jhon Fhadell Trio Putra Fitri Mawita Gusman, Ade Hari Novrizal Putra Harmen, Andre Andhyka Harum, Beny Ilham Ramanto Irman, Devega Junita, Rani Kadek Lia Fitriani Koslendra, Endang Liza Laroza Lizarti - Lopez, Drevina Jenifer Magdalena, Maria Maria Herlin Mario, Muhammad Arief Marlius, Doni Martha, Lidya May Yohandra Fikra Mayliza, Riri Meirina, Elsa Mijaya, Rudi Milastri Sapalakai Milastri Sapalakai Muhammad Faisal Muhammad Ricard Alzikri Nabila Maharani Ni Putu Ayu Sri Dewi Andayani Nofriyanti Nofriyanti Nora, Fitri Nova Gusmery Nova Gusmery Novrial Novrial Nurfaliza, Nurfaliza Pingki Wahyuni Rahma Yosefly Rahmadhani, Neneng Ramadhan, Ashraf Ramafina, Sonya Futri Rasyim Jifni Nasri Revi Nur Fajar Rivandi, Muhammad Rizki Digo Saputra Rofika Rofika, Rofika Rudi Mijaya Sandra, Leni Saputra, Yoki Yondika Sari, Nadya Dewinta Septia Yuvira Fitri Shany, Adira Miftah Sogiroh, Nur Ukhti Sonya Futri Ramafina Suci Kahirumi Suci Rahmadhani Sumiati Sumiati Sumiati Sumiati Sundari, Wiwit Syahputra, Febi Prateguh Tia Faulina Tomi Angrico Tusniwita Tusniwita Wide Ivano Windy Kusumahati Wiwit Sundari Yoki Yondika Saputra Yuli Priyanti YULIA SYAFITRI Zaky Zakaria Zulvia, Dewi