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Evaluasi Kinerja Pelayanan Penyelenggaraan Terminal Penumpang Tipe A Suraharta, I Made; Fitriyani, Fitriyani; Nofrisel, Nofrisel; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 3 (2025): November
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i3.1824

Abstract

Permasalahan utama penelitian ini terletak pada pergerakan penumpang yang belum berjalan secara optimal karena keterbatasan didalam terminal penumpang dan belum banyak mengakomodir kaum difabel di terminal penumpang. Kualitas pelayanan terminal cenderung mengalami penurunan, dalam hal ini terlihat dari banyaknya jumlah penumpang dan kendaraan yang masuk dan keluar Terminal Kampung Rambutan. Penelitian menggunakan metode Customer Satisfaction Index dan Importance Performance Analysis dengan jumlah sampel sebanyak 124 orang penumpang. Hasil penelitian yaitu nilai indeks kepuasaan pengguna jasa Terminal Kampung Rambutan sebagai terminal tipe A sebesar 70, 98%.  Penilaian kinerja pelayanan berdasarkan hasil analisis Customer Satisfaction Index bahwa pengguna jasa terminal. Berdasarkan metode Importance Performance Analysis, diperlukan peningkatan fasilitas yang diberikan terutama terhadap pelayanan yang memiliki kriteria prioritas utama. Berdasarkan hasil penelitian terhadap semua indikator pada enam jenis pelayanan keselamatan, pelayanan keamanan, keteraturan, kenyamanan, keterjangkauan dan kesetaraan dapat disimpulkan bahwa tidak semua indicator atau atribut pelayanan telah memenuhi harapan pengguna jasa terminal.
Memahami Perilaku Mengemudi Berisiko: Perspektif Faktor Demografi Pengendara Sepeda Motor Ahmad Fauzi; Suraharta, I Made; Sarjana, Sri
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 12 No. 2 (2025): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v12i2.762

Abstract

The high level of involvement of motorcyclists in traffic accidents highlights the importance of understanding the psychological factors that influence risky driving behavior, particularly attitudes toward safety. This study aimed to examine the influence of attitudes on two dimensions of risky driving behavior—violations and errors—and to identify differences in the strength of these influences based on rider demographic characteristics. The study used a quantitative approach with a cross-sectional design on 206 motorcyclists in Tegal City, analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) and Permutation Multi-Group Analysis. The results showed that attitudes significantly influenced both violations (β = 0.460; p < 0.001) and errors (β = 0.530; p < 0.001), with a stronger influence on errors. Cross-group analysis revealed that the mechanism of attitude influence was not uniform: the influence on errors was strongest among riders aged 18–25 years, while the influence on violations was greatest among riders aged >36 years. Educational level significantly moderated the relationship, with less educated drivers demonstrating higher attitudinal sensitivity across both dimensions of risky behavior. Furthermore, driver training was shown to attenuate the influence of attitudes toward violations. These findings confirm that the effectiveness of traffic safety interventions depends on driver segmentation, with an emphasis on shaping safety attitudes and self-regulation tailored to demographic characteristics.