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Journal : Journal of Social Research

The Influence of the Use National Traffic Management Center (NTMC) Technology at the National Police Traffic Corps Contact Center in Handling Traffic Accidents Sinurat, Susi Nurdecta Secondgirls; Basir, Basir; Setyabudi, Chairul Muriman
Journal of Social Research Vol. 2 No. 12 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v2i12.1621

Abstract

This research aims to analyze the influence of the use of National Traffic Management Center (NTMC) technology at the National Police Traffic Corps contact center in handling traffic accidents. The government, through Korlantas Polri, established the National Traffic Management Center (NTMC) to realize safe, secure, orderly, and integrated traffic and road transportation services. The service provided is in the form of the NTMC Contact Center application which was developed in 2017 to complement the call center and SMS center services that have been available since 2014. The ease of use of technology and the provision of quality services will have an impact on community satisfaction. The purpose of this research is to analyze the influence of acceptance of the use of technology, the influence of service quality on the NTMC Contact Center application for the National Police Traffic Corps, and the simultaneous influence of acceptance of the use of technology and quality of service on the NTMC Contact Center application for the National Police Traffic Corps on the level of public satisfaction in handling traffic violations and accidents. Theoretical concepts in the Technology Acceptance Model, User Acceptance, and Community Satisfaction are used to analyze the acceptance of technology use and service quality on community satisfaction in the NTMC Contact Center application for the National Police Traffic Corps. The research method used in this research is quantitative explanatory research with a population of 10,000 people who downloaded the NTMC Contact Center Polri application on Google Playstore. From the total population, a sample of 100 people can be obtained using the Slovin formula. The sampling technique used was the snowball sampling technique. The results of the research show that there is a positive and significant influence of acceptance of the use of technology, influence of service quality, and a simultaneous influence of acceptance of the use of technology and service quality in the NTMC Contact Center application on the level of public satisfaction in handling traffic violations and accidents.
Co-Authors A. Arsunan Arsin Abdullah, Sabrina Salsabila Abika, Nur Aghni Adistina Fitriani Agitia, Gefri Alamsyah, Putri Aulya Sari Amatullah, Afra Izza Aminanto, Muhamad Erza Amir, Safrullah Andi Mario Buana Subhan Andi Rifkah Kifayah Rosadi Angelina Toding Anugerah, Dirfan Arifin, Nurinayah Arlianto, Muhammad Harits Arsyad, Nasrullah Aryana, Rina Aulia Arika Kamaluddin Awaru, Andi Tenri Belinda Sigit, Nathania Shinta Chairul Muriman Setyabudi Damayanti, Selfi Dewi, Aita Nasya Agna Dina Naemah Dwilaksana, Chrysnanda Fikri Abdullah, Fikri Firdaus, Andi Lukmanul Hakim Fitrah, Muhammad Aidil Hadi, Wirawan Noor Handayani, Riska Sri Haryono, Wasis Haryudiawan, Arif Hidayuni, Noor Ihsan, Andi Alya Fakhirah Janna, Tri Anugrah Saputri Kamaluddin, Aulia Arika Kasim, Setiawan Langi, Rina Timbang Lathifa M, Nabila Lindiasari, Palupi Mangampa, Yolanda Mansur M Mansur, Marini Amalia Marwah Marwah Maulani, Nurul Annisa Muhammad Aidil Fitrah Muhammad Helmi Muhammad Rachmat Nanang Kurniawan Nawi, Syahruddin Nazhifah, Naura Mi`raj Nita, Surya Novita, Ade Nurdin, Sulfiana Pamungkas, Bayu Aji Pratiwi, Ratih Tri Putra, Bagus Azi Lesmana Ramdani, Syahrani Dwi Cahya Reza Pradana, Muhamad Rina Timbang Langi Rusli, Ulfa Amelia Sabrina Salsabila Abdullah Sarfina, Aliyani Sinurat, Susi Nurdecta Secondgirls Subhan, Andi Mario Buana Sukri Palutturi Sulaiman Sulaiman Syamsuddin, Andini Taufiqurrahman, Yusuf Toding, Angelina Tri Anugrah Saputri Janna Ulfa Amelia Rusli Wahyudi, Supri Wiranata, Muh Arfandy Yahya, Muthia Amaliah Yuliana, Besse Zulaeka, Putri