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Pelatihan Service Excellent pada Ibu-Ibu Wirausaha di RT.08 RW.19 Sendangmulyo - Semarang Rusmalia Dewi; Yudi Kurniawan; Gusti Yuli Asih
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 3 No. 4 (2023): Desember : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v3i4.2379

Abstract

The aim of this community service is to provide training on Service Excellence to entrepreneurial mothers in RT.08 RW.19 to increase their understanding of the challenges, skills and competencies needed to succeed in service. Customer service requires speed, awareness about e-commerce with technology support to face increasingly difficult challenges. Good service improves business reputation. This training will discuss how to improve participants' skills for reliable customer service. Initial observations made showed that most of the women on Rt.08 Rw.19 were entrepreneurs by opening stalls or shops but providing minimal service to customers. This makes the business less developed because customers buy products because they need it, not because there is something more to the business of these entrepreneurial women. This lack of knowledge about providing excellent service to customers made the team want to help find solutions for developing the business of entrepreneurial women RT.08 Rw.19 through Excellent Service Training. The process is that these entrepreneurial women gather in the RT.08 hall and provide material on understanding and practice about Excellent Service in the form of lectures, stories and games as well as joint discussions. It is hoped that the service team for these entrepreneurial mothers will be able to understand the results of the training. By increasing their understanding of Service Excellent, they can improve the abilities of these entrepreneurial mothers to be even better at serving customers, so that they can increase their sales turnover.
Pelatihan Mindfulness Pada Remaja Karang Taruna Di Rt.08 Rw.19 Sendangmulyo – Semarang Rusmalia Dewi; Yudi Kurniawan; Gusti Yuli Asih
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 4 No. 2 (2024): Juni : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v4i2.3723

Abstract

The aim of this community service is to provide training on Mindfulness to Youth at Karang Taruna RT.08 RW.19 to increase their understanding of themselves regarding their physical and psychological aspects and be able to make conscious decisions and focus on the activities they are carrying out. Mindfulness training is a meditation method used to increase empathy both affectively, cognitively, morally, intrapersonally and interpersonally. The millennial generation (Gen Z) receives a lot of positive and negative information on the internet. Most Gen Z often use the internet and choose not to interact with their friends because they are comfortable with the gadgets they own. Initial interviews obtained from RT.08 mothers and several teenagers showed that the rise in suicide cases on social media reflects the lack of resilience in Gen Z. RT.08 mothers then asked the PkM team of the Psychology faculty to hold training that The aim is to protect Gen Z's mentality from the pressures that arise in today's millennial life journey. The lack of self-understanding and skills possessed by Gen Z makes RT.08 mothers feel worried about the mentality that Gen Z will have in the future. This input made the PkM team want to help find solutions regarding the self-development of youth at the RT.08 Rw.19 Youth Organization through Mindfulness Training. The process was gathered by teenagers at the RT.08 hall and provided material for understanding and practicing Mindfulness in the form of lectures, practices and games and group discussions. The results of the service show that there is an increase in understanding of 51% in youth at Karang Taruna, meaning that increasing understanding of Mindfulness can improve the ability of youth at Karang Taruna to better understand themselves and the surrounding environment so that they can overcome all challenges and obstacles that occur in the process. journey of daily life.
Employee Engagement as a Mechanism Linking Self-Confidence, Work-Life Balance, and Performance Azhar, Muhammad Farich; Widhiastuti, Hardani; Dewi, Rusmalia
Journal Corner of Education, Linguistics, and Literature Vol. 5 No. 3 (2026): February
Publisher : CV. Tripe Konsultan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54012/jcell.v5i3.692

Abstract

This study examines how self-efficacy and work-life balance contribute to employee performance through employee engagement as an intermediary mechanism. This study was prompted by differences in performance between divisions, varying levels of employee self-confidence, and challenges in maintaining work-life balance due to fluctuating workloads. A quantitative approach was used with path analysis based on Partial Least Squares (PLS). The sample consisted of employees with a minimum of five years of service, who were selected to represent stable performance conditions. The findings show that self-confidence significantly increases employee engagement and performance. Work-life balance also plays a significant role in strengthening engagement and improving performance outcomes. Furthermore, employee engagement mediates the effects of self-confidence and work-life balance on employee performance. These results highlight the importance of human resource strategies that foster employee self-confidence, support work-life balance, and encourage active participation to achieve sustainable performance improvement.
Pengaruh Regulasi Emosi Terhadap Pengambilan Keputusan Bisnis dengan Family Values Sebagai Variabel Intervening Irviana, Lala; Widhiastuti, Hardani; Pratiwi, Margaretha Maria Shinta; Dewi, Rusmalia
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 2 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i2.1989

Abstract

The purpose of this study was to analyze the influence of emotional regulation on business decision-making with family values ​​as an intervening variable. Research can provide an overview of the importance of emotional regulation and strengthening family values ​​in the decision-making process, so that it can be used as a basis for maintaining the sustainability of family businesses and improving the quality of decisions across generations. The sample used was 100 FEB UNDIP students who are continuing their parents business. The data collection method used in this study was SEM PLS analysis tool with total 100 respondents. Data collection used questionnaires, namely the emotional regulation scale, decision-making scale, and family values ​​scale. The results of this study are emotional regulation on family values ​​of FEB UNDIP students, emotional regulation on decision making of FEB UNDIP students, family values ​​on decision making of FEB UNDIP students, and family values ​​mediate the influence of emotional regulation on decision making of FEB students UNDIP has a positive coefficient value (original sample). The implications of this study are related to decision-making behavior in the context of family businesses, especially among the younger generation and students. These findings support the psychological and behavioral perspectives in family businesses (Industrial and Organizational Psychology) that emphasize the role of emotional regulation and family values ​​as important mechanisms in the decision-making process.
Mental Health Dynamics and Emotional Intelligence Among Generation Z: A Systematic Review and Bibliometric Analysis of Authoritative Parenting and Work Motivation Surana, Muhammad Arif; Widhiastuti, Hardani; Dewi, Rusmalia
Journal Corner of Education, Linguistics, and Literature Vol. 5 No. 001 (2025): Special Issues
Publisher : CV. Tripe Konsultan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Mental health and emotional intelligence among Generation Z have become critical issues amid social pressures, digital transformation, and the increasingly complex demands of the workplace. This study aims to systematically examine the relationship between mental health, emotional intelligence, authoritative parenting, and work motivation, as well as to map the development and academic structure of this topic. The research subjects consisted of scientific articles obtained from the Scopus database through a keyword-based systematic search using specific inclusion criteria, resulting in 115 relevant articles for analysis. This study employs a qualitative approach through a systematic literature review combined with bibliometric analysis. Data were collected through the identification, screening, and selection of articles based on the PRISMA procedure, then analyzed using content analysis techniques and visualized with Vosviewer software to map networks, clusters, and relationships between concepts. The results indicate a significant increase in publications related to mental health and emotional intelligence among Generation Z, with a dominant focus on issues of anxiety, depression, burnout, and emotional regulation. However, the variables of authoritative parenting and work motivation remain underrepresented in the existing research framework. In conclusion, this study confirms the existence of a conceptual gap that opens opportunities for the development of an integrative model linking family factors, emotional competence, and Generation Z’s work readiness. The implications of this study provide theoretical contributions to the development of psychological and educational research, as well as practical contributions to the formulation of educational strategies, parenting approaches, and policies for improving the mental health of the younger generation.
Komitmen Organisasi Memediasi Antara Pengaruh Kepuasan Kerja dan Persepsi Lingkungan Kerja Terhadap Turnover Intention pada Karyawan PT.X Industri Pertambangan di Provinsi Kalimantan Selatan Rendi Saputra; Hardani Widhiastuti; Rusmalia Dewi
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 3 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i3.6520

Abstract

This study aims to analyze the influence of job satisfaction and perceptions of the work environment on turnover intention, with organizational commitment as an intervening variable, among employees of PT.X in the mining industry located in South Kalimantan Province. The study involved a total of 260 employee respondents. The sample was selected using simple random sampling. Data collection was conducted using four scales: turnover intention, organizational commitment, job satisfaction, and work environment perception. Data analysis was performed using the SmartPLS 4.0 program (2024). The results of the study indicate that job satisfaction significantly influences turnover intention, as evidenced by a p-value of 0.000<0.05. Perceptions of the work environment also significantly influence turnover intention, with a p-value of 0.029<0.05. Organizational commitment significantly affects turnover intention, with a p-value of 0.000<0.05. Furthermore, job satisfaction significantly influences organizational commitment, with a p-value of 0.000<0.05, and perceptions of the work environment significantly affect turnover intention, with a p-value of 0.000<0.05. The role of organizational commitment as a mediating factor is evident in the relationship between job satisfaction and turnover intention, showing a significant influence when mediated by organizational commitment. Similarly, organizational commitment mediates the relationship between perceptions of the work environment and turnover intention, demonstrating a significant effect among employees.
Pengaruh Budaya Organisasi dan Persepsi Lingkungan Kerja terhadap Loyalitas Kerja dengan Kepuasan Kerja sebagai Variabel Intervening pada PT Dharma Satya Nusantara Group Muara Wahau Kalimantan Timur Ridadamai Setianingrum; Hardani Widhiastuti; Rusmalia Dewi
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6659

Abstract

This research aims to analyze the influence of organizational culture and perceptions of the work environment on the work loyalty of PT Dharma Satya Nusantara Group employees, with job satisfaction as an intervening variable. This research was motivated by the gap between the initial questionnaire data which indicated a high level of work loyalty, and the interview results which indicated the existence of employees with low loyalty. The research method used is quantitative, with data collection through questionnaires and interviews. The research sample was 114 employees of PT Dharma Satya Nusantara Group. Data analysis was carried out using multiple regression analysis. SmartPLS 4.0. The research results show that: 1: Organizational culture influences job satisfaction 2: Perception of the Work Environment influences Job Satisfaction 3: Job Satisfaction influences Job Loyalty 4: Perception of the Work Environment influences Job Loyalty 5: Organizational culture influences work loyalty 6: The influence of organizational culture and job satisfaction on job loyalty 7: There is an influence of Work Environment Perception and Job Satisfaction on Job Loyalty The implication of this research is that it is important for companies to pay attention to organizational culture and create a positive work environment to increase employee job satisfaction, which will ultimately have an impact on increasing work loyalty.
Pengaruh Persepsi Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Perilaku pada Karyawan dengan Etos Kerja Sebagai Variabel Mediator pada Karyawan Event Organizer di Kota Purwodadi One Syarafina Mawarid; Hardani Widhiastuti; Rusmalia Dewi
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6661

Abstract

This research analyzes the influence of organizational commitment and work environment perception on turnover intention, with job satisfaction as an intervening variable among employees of PT Global JNT Cargo Semarang. High employee turnover intention motivated this research, with the assumption that low organizational commitment and a poor work environment perception are contributing factors. Job satisfaction is hypothesized to mediate this relationship. A quantitative method with a Partial Least Square (PLS) approach was used. Data were collected through questionnaires distributed to employees of PT Global JNT Cargo Semarang using a purposive sampling technique. Data analysis was performed using SmartPLS for validity, reliability, and hypothesis testing. The results show that organizational commitment has a negative and significant effect on turnover intention. However, work environment perception has a positive and significant effect on turnover intention (this finding needs to be revisited). Job satisfaction partially mediates the influence of organizational commitment and work environment perception on turnover intention. This means that good organizational commitment and work environment perception can increase job satisfaction and reduce turnover intention. This research implies the need to improve organizational commitment and create a positive work environment to reduce turnover intention through increased job satisfaction.
Efek Mediasi Motivasi Kerja Terhadap Kinerja Karyawan dengan Pengaruh Persepsi Budaya Organisasi dan Persepsi Kompensasi pada Karyawan BUMN PT X Diah Putri Ningrum; Hardani Widhiastuti; Rusmalia Dewi
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6682

Abstract

This research was conducted with the aim of analyzing the mediating effect of work motivation on employee performance with the influence of perceptions of organizational culture and perceptions of compensation on employees of BUMN PT X. The number of respondents to this research was 100 people. The research sample was taken using a saturated sampling technique. The research data was collected using scales for perceptions of organizational culture, perceptions of compensation and work motivation, while performance data used secondary data from the state-owned company PT X. Data analysis used the SEM program with SmartPLS. The research results show a positive and significant influence between perceptions of organizational culture on employee performance with a calculated t value of 2,517 > 1.96 and a p value of 0.012 < 0.05. Perception of Compensation has a positive and significant effect on Employee Performance with a t value of 3,846 > 1.96 and a p value of 0.000 < 0.05. Perception of Organizational Culture has a positive and significant effect on work motivation with a calculated t value of 6,608 > 1.96 with a p value of 0.000 < 0.05. Perception of Compensation has a positive and significant effect on work motivation with a calculated t value of 2,193 > 1.96 with a p value of 0.028 < 0.05. Work motivation has a positive effect on employee performance with a calculated t value of 4,806 > 1.96 with a p value of 0,000 > 0.05. The results of this research also conclude that there is a positive influence between perceptions of organizational culture on employee performance through work motivation with a calculated t value of 3,627 > 1.96 with a p value of 0.000 < 0.05. The positive influence of perceived compensation on employee performance through work motivation with a calculated t value of 2,195 > 1.96 with a p value of 0.028 < 0.05
Pengaruh Beban Kerja dan Stres Kerja Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening pada PT “X” Kota Bangka Belitung Fahria Az Zahra; Hardani Widhiastuti; Rusmalia Dewi
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6877

Abstract

This research aims to determine and explain the workload, work stress and job satisfaction experienced by employees which can determine the success and progress of the company. Therefore, researchers tried to analyze the conditions of workload, work stress and job satisfaction applied in the company to determine the significant influence on employee performance. Judging from the occurrence of general phenomena that occur in companies. The research method used is quantitative with Partial Least Square (PLS). Data was collected through a questionnaire distributed to employees of PT "X" Bangka Belitung City. The research sample was determined using a purposive sampling technique with certain criteria. Data analysis was carried out using SmartPLS software to test validity, reliability and hypothesis testing.The results of the research show that work stress does not directly affect performance. These results indicate that managing work stress workload is important for increasing employee satisfaction and performance. Job satisfaction itself acts as a mediating variable between workload, work stress and performance.
Co-Authors Abri Annisa Sabila ARISTIYANI, ANA Arrizki Fadlillah Arsyad Artiawati, - Arumwardani Nusandari Assyifa Salsabila Azhar, Muhammad Farich Diah Putri Ningrum Endri Mustofa Erlangga, Erwin Erwin Erlangga Eunike Bunga Egnatia Fahria Az Zahra Fery Riyanto Gusti Y. Asih Gusti Yuli Asih Hardani - - Hardani Widhiastuti Hardhani Widhiastuti Hardhani Widiastuti Irviana, Lala Jarot Budi Purnomo Jemmy Nova Euis Safutri Joniarto Parung Kumalasari, Nila Lita Widyo Hastuti, Lita Widyo Margaretha Maria Shinta Pratiwi Maria Niasty, Titi Maria Yuliana Wangge Muhammad Amin Mustika Dwi Dinarsih Nawangsih, Sri Kandariyah nawangsih, sri kandariyah NINGTYAS, GALUH SEKARSUCI WAHYU NUSANDARI, Arum Wardhani One Syarafina Mawarid PRATIWI, AUDY RATIH Putri, Dila Ayu Rendi Saputra Ridadamai Setianingrum Rini Sugiarti Safitri, Nur Indah Dwi Salsa Bela Rahmi Sugiarti, Rini Surana, Muhammad Arif Syarifatul Wahidah Tatas Transinata Y. Bagus Wismanto, Y. Bagus Yudi Kurniawan Yudi Kurniawan