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All Journal JURNAL MATEMATIKA STATISTIKA DAN KOMPUTASI Jurnal Sains Dasar PYTHAGORAS: Jurnal Program Studi Pendidikan Matematika AKSIOMA JURNAL ILMIAH MATEMATIKA DAN TERAPAN MUST: Journal of Mathematics Education, Science and Technology BAREKENG: Jurnal Ilmu Matematika dan Terapan JTAM (Jurnal Teori dan Aplikasi Matematika) MATAPPA: Jurnal Pengabdian Kepada Masyarakat Teorema: Teori dan Riset Matematika Journal of Education Technology Jambura Journal of Mathematics Jurnal Matematika UNAND Transformasi : Jurnal Pendidikan Matematika dan Matematika Jurnal Saintika Unpam : Jurnal Sains dan Matematika Unpam Mandalika Mathematics and Educations Journal ESTIMASI: Journal of Statistics and Its Application Majalah Ilmiah Matematika dan Statistika (MIMS) Jambura Journal of Mathematics Education Jambura Journal of Biomathematics (JJBM) Euler : Jurnal Ilmiah Matematika, Sains dan Teknologi Journal of Science and Technology JES-MAT (Jurnal Edukasi dan Sains Matematika) MATHunesa: Jurnal Ilmiah Matematika METIKS: Jurnal Teknik Mesin, Elektro, Informatika, Kelautan & Sains Pattimura International Journal of Mathematics (PIJMath) Jurnal Sintak Jurnal Multidisiplin Sahombu Jurnal Matematika Integratif Parameter: Jurnal Matematika, Statistika dan Terapannya Journal of Mathematics, Computation and Statistics (JMATHCOS) Bilangan: Jurnal Ilmiah Matematika, Kebumian dan Angkasa Algoritma: Jurnal Matematika, Ilmu Pengetahuan Alam, Kebumian dan Angkasa Indonesian Journal of Computational and Applied Mathematics
Agusyarif Rezka Nuha
Universitas Negeri Gorontalo
Arts Astronomy Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Physics Transportation

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Journal : ESTIMASI: Journal of Statistics and Its Application

 1 
Penerapan Metode Kano, Customer Satisfaction Index dan Quality Function Deployment dalam Menganalisis Kepuasan Mahasiswa Terhadap Penerapan MB-KM Usman, Sri Adiningsi B.; Isa, Dewi Rahmawaty; Nuha, Agusyarif Rezka
ESTIMASI: Journal of Statistics and Its Application Vol. 5, No. 1, Januari, 2024 : Estimasi
Publisher : Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20956/ejsa.v5i1.26740

Abstract

The implementation of the MB-KM program in Higher Education has a variety of obstacles based on points of view. Internship is a form of implementing the MB-KM program which involves students as executors of the program. This study aims to analyze student satisfaction with the implementation of MB-KM using the Kano method, Customer Satisfaction Index (CSI) and Quality Function Deployment (QFD). The Kano method aims to categorize variable attributes, the CSI method to calculate the overall level of satisfaction and the QFD to determine priority attribute improvements. Kano's results show that 5 attributes are in quadrant A, 30 attributes are in quadrant O, 5 attributes are in quadrant I and 13 attributes are in quadrant M. The results of the analysis of the Customer Satisfaction Index are 87.57% meaning students are "very satisfied". The final result of the HOQ attribute that is the priority is attribute .
Co-Authors Abdul, Nur Safitri Abubakar, Agung Sucipto Agung, Andi Aliwu, Randa Resvitasari Andi Agung Anggraini, Fitriana Anissa Dwi Wijayanti Aprina Manggarai Armayani Arsal Asriadi Asriadi Asriadi Asriadi Aswata Wisnuadji Ayyasy, Muhammad Yahya Bela Cintiya Samwan Bertu Rianto Takaendengan Biga, Azril Saputra Chasanah, Sri Istiyarti Uswatun Dewi Rahmawaty Isa Djibran, Fahrudin Djihad Wungguli Djuma, Clara Anggriani Eko Sulistyono Sulistyono Fajri Ikhsan Franky Alfrits Oroh Ghivahri Sidik Mokoagow Hasan S. Panigoro Hasan, Riyanto Hendri, Excel Muhammad Hinelo, Ikrar Prasetyo Husuna, Cabelita Ibrahim, Novita Ismail Djakaria Isran K Hasan Janna, Miftahul K. Nasib, Salmun Kai, Ferawati Kasim, Ranan Kundju, Adib Rizal La Ode Nashar Lailany Yahya Lailany Yahya Laita, Nazrilla Hasan Lasantu, Patra Lindrawati Abdjul Mahmud, Sri Lestari Melasarah Deswita Rahmadi Miftahul Huda Moh Dody Afandi Rauf Mohamad, Regina Muhammad Ikhlas Muhammad Rifai Katili Nadiyyah, Ana Nento, Abdul Djabar Nina Valentika NISKY IMANSYAH YAHYA Novianita Achmad NUR ’AIN SUPU Nursiya Bito NURWAN NURWAN Nurwan Nurwan Nurwan Nurwan Nurwan, Nurwan Pakaya, Revandi S. Rahman, Gusti Arviana Rahmi, Emli Rasmawati Rasmawati Rasyid, Kamelia Rauf, Moh Dody Afandi Resmawan Resmawan Rozikin, Muhammad Rusniwati S. Imran Salmun K. Nasib Saltina, Saltina Sari, Lia Nanda Sidik Susilo Sigar, Leidi Siti Nurmardia Abdussamad Sri Istiyarti Uswatun Chasanah Sri Istiyarti Uswatun Chasanah Sri Lestari Mahmud Sri Meylanti S. Ali Sugito Mahendra Imran Syafrudin, Marisa Syarif Abdullah Taulia Damayanti Usfita Kiftiyani Usman, Nunung Usman, Sri Adiningsi B. Valentika, Nina Wafa, Moh. Shohibul Widyastutifajri Nuha Yazid Rukmayadi Zaqiyah, Arfatuz