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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Andalas obstetrics and gynecology journal Indomera : Jurnal Magister Manajemen Jurnal Pengabdian Masyarakat Aufa (JPMA) Jurnal Inovasi Pembelajaran dan Pendidikan Islam Jurnal Informatika Ekonomi Bisnis Journal of Climate Change Society JIMAD : Jurnal Ilmiah Mutiara Pendidikan Lubna: Journal of Islamic Elementary Education Jurnal Ilmiah Keagamaan dan Kemasyarakatan
laila
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Religion Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Nursing Physics Public Health Social Sciences Other

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Implementasi Manajemen Mutu Terpadu Berbasis Fokus Pelanggan dalam Meningkatkan Kepuasan Layanan Pendidikan di SDN 007 Sangatta Utara Laila; Siti Novi Coaliani; Phiniel Kurung Pabita; Azainil; Laili Komariyah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 Nomor 02, Juni 2026 Public
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.45467

Abstract

Penelitian ini bertujuan menganalisis implementasi Manajemen Mutu Terpadu (Total Quality Management) berbasis fokus pelanggan dalam meningkatkan kepuasan layanan pendidikan di SDN 007 Sangatta Utara. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi terhadap 21 informan yang terdiri dari kepala sekolah, guru, orang tua, dan siswa. Analisis data menggunakan model Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan, serta didukung kuantifikasi sederhana melalui tabulasi hasil wawancara. Hasil menunjukkan bahwa implementasi TQM berbasis fokus pelanggan berjalan baik, terutama pada aspek responsivitas layanan dan komunikasi sekolah dengan orang tua. Sebanyak 18 dari 21 informan menyatakan waktu respons layanan berada pada rentang ≤24 jam. Sebanyak 20 informan menilai penggunaan media komunikasi digital seperti WhatsApp efektif dalam mendukung pelayanan. Tingkat kepuasan pelanggan berada pada kategori tinggi, terutama pada interaksi guru dan proses pembelajaran. Beberapa aspek masih memerlukan peningkatan, terutama layanan administrasi, fasilitas, dan pemanfaatan teknologi.
FAKTOR KUNCI KEBERHASILAN IMPLEMENTASI STRATEGI : STUDI KASUS PROGRAM DIGITALISASI ADMINISTRASI DI SMK NEGERI 2 SANGATTA UTARA Phiniel Kurung Pabita; Nanda Putri Amelia Santoso; Siti Novi Coalliani; Laila; Dini Aulia Mahmud; Widyatmike Gede Mulawarman; Akhmad
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the key factors influencing the success of administrative digitalization implementation at SMK Negeri 2 Sangatta Utara. A mixed-method approach with an explanatory sequential design was employed, involving questionnaire data from 163 respondents and in-depth interviews with selected key informants. The examined variables include management support, human resource competence, technological infrastructure, system suitability, and user acceptance. The results of multiple linear regression analysis indicate that all five variables significantly affect the success of administrative digitalization, with user acceptance emerging as the most dominant factor (β = 0.341). The adjusted R² value of 0.684 demonstrates that the model explains 68.4% of the variance in digitalization implementation success. These findings highlight the importance of integrating technical and human aspects in digital transformation and provide strategic recommendations for schools to strengthen administrative digitalization in order to enhance the effectiveness of educational governance.
Co-Authors Abdul Wahab Syakhrani Ahmad Fahrul Islam AS AKHMAD Annisyah, Fitry Azainil Azainil Bambang Setiono Bobby Indra Utama Cut Azizah Dini Aulia Mahmud Erda Mutiara Halida Fitrayeni Hanifah, Luluk Irya, Nada Amelinda Laili Komariyah, Laili Muhammad Yasin Nanda Putri Amelia Santoso Noor Fitriah Nournaina Nur Aidila Fitria Phiniel Kurung Pabita Rahmad Fauzi Rauza Sukma Rita Rizal Awaludin Rizki Amelia Sa’baniah Siti Novi Coaliani Siti Novi Coalliani Sri Rahmi Uli Makmun Hasibuan Widia Pratiwi Widyatmike Gede Mulawarman Win Yudo Dwiyono Zuraihan Zuraihan