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This Author published in this journals
All Journal Advances in Global Economics and Business Journal Annals of Human Resource Management Research International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education
Teoh, Kok Ban
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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The Factors of Employee Performance: A Study of SearchNEasy Teoh, Kok Ban; Cordova, Miguel; Hor, Sin Ni; Lim, Chung Hong; Yeoh, Li Khuan; Madhu, Amitha; Warrier, Uma; Chan, Jia Jun; Kee, Daisy Mui Hung; Tan, Florence E-Vern; Chia, Jia Xin; Chuah, Yan Jin
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 1 (2021): March 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.371 KB) | DOI: 10.32535/apjme.v4i1.1053

Abstract

SearchNEasy is a Malaysia-based Web Development Company providing leading customized web solutions for worldwide business over the past 20 years. People, process, and technology are three elements for successful business transformation. The ongoing Covid-19 pandemic affects the workload of employees as the demand for the company's service for web design increases due to the Movement Control Order (MCO), where the Malaysian government commands the closure of all private and government sectors, except those deemed as essential needs. This research intends to understand the factors contributing to employees’ performance. This study was conducted through primary and secondary research with respondents and existing data. Through this study, employees’ performance, job stress, job demand, organizational culture, and organizational rewards were analyzed. It was shown that job stress is one of the factors of employee performance in SearchNEasy due to the increase in workload and lack of employees during the Covid-19 pandemic.
The Study of Covid-19 Impact on Four Season Resort, Langkawi Malaysia Teoh, Kok Ban; Pérez, Camilo; Shaikh, Sanowar; Muthraj, Roshni Guru; Fen, Khow Pei; Xuan, Lim Ee
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 3 (2023): October 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i3.1901

Abstract

The Covid 19 outbreak is spreading across the globe, affecting the health of thousands people and creating shocks in almost all industries due to restrictions and policies to work from home (self-quarantine) to break the chain of virus spread. The consequences of steps taken by the countries of the world to curb the pandemic have a huge impact on the global economy. Four Season Resort Langkawi Malaysia is an international luxury hotel and resort. However, the Covid 19 pandemic has had a negative impact on the sustainability of this industry.  Therefore, this study aims to understand the performance and investigate the problem faced by Four Season Resort Langkawi Malaysia. 
Effectiveness and Efficiency of E-learning among Students of Higher Education during the COVID-19 Pandemic: A Comparative Study of Malaysia and India Das, Abhijit; Espinoza, Miguel Córdova; Ming, Che; Teoh, Kok Ban; Lee, Gim Seng; Jagdale, Akash; Nair, Rajesh Kumar; V, Yashaswini.; Singh, Padmalini; Malik, Anurag
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i3.1207

Abstract

The worldwide educational system was greatly damaged by COVID-19 pandemic and the urge in closing of educational institutions had affected children around the world. The infectious character of COVID-19 had signaled those teachers and students’ personal interactions were greatly influenced by confinement and forced isolation. As the consequence, educations have fundamentally been shifted significantly towards E-learning, which involves teaching on interactive networks and long–distance. E-learning is the only way for students to continue their study in their house during the pandemic. The study aims to determine the effectiveness and efficiency of various modes, devices, methods of E-learning platforms. The primary data from national and international institutions obtained through a survey with the community from different schools, colleges, and universities, to determine the effectiveness and efficiency of E-learning for students. A total of 200 respondents from Malaysia and India have completed the online survey. The findings of the study indicated that the efficiency and effectiveness of E-learning in Malaysia is higher than in India. Students prefer E-learning in future due to its wide acceptance among the community. The findings provide some new insights that will contribute towards E-learning in both countries.
A Study on Customer Satisfaction of AirAsia Berhad Teoh, Kok Ban; Gan, Kia Hui; Darishini, Letchumunen; Umamageswari, Umamageswari; Neoh, Kah Yong; Jivega, Nadarajah; Low, Yen Ling; Lu, Shuang; Mah, Ehy Tarh; Ma, Yan Qi
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 3 (2023): October 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i3.2170

Abstract

This study explores customer satisfaction in the context of AirAsia Berhad, a prominent low-cost airline. It focuses on three key dimensions: tangible, assurance, and responsiveness. The research reveals that tangible factors, such as the physical aspects of service, significantly influence customer satisfaction. Assurance, which encompasses competence, courtesy, and reliability, also plays a crucial role in keeping customers content. Moreover, responsiveness, or the airline's ability to deliver prompt and efficient service, enhances overall satisfaction. Understanding these dimensions is vital for AirAsia and similar airlines, as addressing them can meet customer expectations, foster loyalty, and improve overall performance. This research offers insights into the complex relationship between service quality and customer satisfaction in the airline industry, guiding strategies for enhancing the passenger experience. 
A Comparative Study on Effectiveness of Online and Offline Learning in Higher Education Singh, Padmalini; Sinha, Rupesh; Koay, Wei Lun; Teoh, Kok Ban; Nayak, Prajna; Lim, Chung Hong; Dubey, Avinas Kumar; Das, Abhijit; Faturrahman, Iqbal; Aryani, Dwi Nita
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i3.1212

Abstract

The objective of the study is to assess the effectiveness of online and offline learning through higher education. The sudden outbreak of Covid-19 in various part of the world in 2020 has severely affected the educational institutions in various countries. Students were affected in the way to accept the hybrid form of learning and also grasp the interest towards the classes that were conducted online. The study aims to investigate the effectiveness of online and offline education in higher education. The study was carried out in India, Indonesia, Malaysia and other countries with 100 respondents among which major responses were from the youth population studying in Bachelor’s program, Diploma and Master’s mostly. The findings indicated that the effectiveness of online education is dismal, as students find it difficult to adjust to the online mode of education and the offline mode of education remains the most preferred mode of education.
A Study on Unemployment rate of Youth Graduates Student in Malaysia Gan, Kia Hui; Teoh, Kok Ban; Cheah, Zong Bin; Teh, Wan Xin; Tan, Qing Yee; Ng, Ningze; Goh, Yi Lin; Prerna, Kumari; Kanoujiya, Snehal Deepak
Journal of The Community Development in Asia Vol 7, No 2 (2024): May 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i2.2113

Abstract

This study delves into the dynamics of unemployment rate among recent graduates within the first two years post-graduation. By employing Partial Least Square (PLS) as a statistical tool, the research aims to assess both the measurement and structural models, providing valuable insights into the factors influencing unemployment. This research aims to investigate how English proficiency, employability skills and job mismatch affect unemployment rate among youth graduate students in Malaysia. This quantitative research distributed an online questionnaire to collect data from 300 unemployed youth graduate students. The findings implies that English proficiency and job mismatch have significant positive relationship with unemployment rate, whereas employability skills possess a significant negative relationship with unemployment rate. The findings contribute to the continuous improvement on unemployment rate among the youth graduate students of Malaysia by English proficiency, employability skills and job mismatch
A Study on Investors’ Perceptions towards Stock Market Teoh, Kok Ban; Pérez-Restrepo, Camilo; López, Carolina Ardila; Thulasedass, Sharmila; S, Chetana; Singh, Padmalini; Suardi, Elyoni Inez Sandra; Aryani, Dwi Nita; Aggarwal, Juhi; Das, Abhijit
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v4i3.1206

Abstract

The stock market occurs from the interaction of a group of buyers (investors) and sellers of shares (companies), who represent ownership of the business. This includes a security listed on a public stock exchange under government supervision. Shares or stock market can be classified according to the country where the company is domiciled, for example Gudang Garam (company in Indonesia) which is domiciled in Indonesia and traded on the Indonesia Stock Exchange. The stock market has become an attractive and profitable investment today for investors and the stock market has grown rapidly over the years and is getting more and more attention because it deals with the future of money. However, a lot of investors are still worried to invest in stock market today, even investing in stock market results a huge profit. This reason can be the volatility in stock market. Therefore, this study focused on the investors’ perceptions towards stock market in different geographical areas. The data collected through online interview and distributing questionnaires to respondents in order to understand their behaviors, attitudes, desires, perspectives and level of awareness towards the stock market. The results showed that investors’ perceptions on buying shares in Asia are represented by several indicators, such as neutral information, accounting information, and social relevance, in which these three indicators generate impressions of the company’s activities based on profits and fundamental thinking patterns. Therefore, this will have an influence on investors in making decisions on the shares which will be chosen by them in the future.
Harnessing the Power of Artificial Intelligence in the Accounting Industry: A Case Study of KPMG P V, Ranjith; Madan, Sahana; Jian, Delon Ang Wern; Teoh, Kok Ban; Singh, Amisha Siddhu; Ganatra, Varsha; AV, Akshay; Rana, Rajeev; Das, Abhijit; Shekar, Shetty Lavanya; Singh, Padmalini
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 4, No 2 (2021): June 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v4i2.1117

Abstract

In the ‘New Normal', the accounting industry is experiencing heavy pressure associated with artificial intelligence (AI). The purpose of this study is to examine the ways and how organizations are harnessing the power of artificial intelligence in the accounting industry through the lens of KPMG. There are 39 employees from the KPMG who responded through a structured questionnaire on Google Forms circulated among the employees of the company. The data collected were analyzed and presented in the table of numerical terms. The results showed there is a significant positive relationship between the adaptation of AI in the accounting tasks in KPMG company. The results of this study reflect upcoming AI practices that will be sent to the KPMG to enhance awareness and adopt artificial intelligence applications for better productivity. These findings can help the accountants in clearly understanding how they can use AI technology to improve the accounting standards.
Factors Affecting the Revenue of Air Asia Berhad During Covid-19 Pandemic Singh, Padmalini; Sinha, Rupesh; A/P Nagenthran, Yarshinni; Teoh, Kok Ban; Yong, Hui Yee; Wijaya, Shahwatul Hajjah Islamia; Aryani, Dwi Nita; Singh, Himanshi; Das, Abhijit; Dabeer, Sindhu L
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 4, No 2 (2021): June 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v4i2.1115

Abstract

Air Asia Berhad is very well-known as the low-cost airline, the headquarter is located in Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations. It has consistently been named as the world’s best low-cost carrier for 11 years by Skytrax. Low-cost plan helps the company to earn profit in fact. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this moment in time, the whole world is still facing the pandemic. It is also known as Coronavirus which can be spread through air and close contact. Due to Covid-19 pandemic, the passengers carried has been decreased by 74% by January to December 2020 on comparison with January to December 2019 which directly implies less revenue generation. Furthermore, many of the staff has been laid off. The particular aim for this research is to determine the factors affecting the revenue generation of the company during Covid-19. Google form was used to collect the needed information for this research. With the collected data through the study, it was found out that restrictions in travelling, paucity of passengers and high number of workers in the company are the main factors giving the current impact to the company’s revenue.
A Study of Consumer Behavioral Intentions of Online Purchases Kit Ng, Bryan Mung; Cai, Zhen; Cao, Sheng Jie; Cao, Ze Lei; Rabba, Alya Zikrina; Hui, Gan Kia; Teoh, Kok Ban
International Journal of Tourism and Hospitality in Asia Pasific Vol 7, No 3 (2024): October 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v7i3.3613

Abstract

This study explores the impact of service quality, product quality, product freshness, and time savings on consumer behavioral intentions in online shopping, particularly in the post-COVID-19 era. With the rapid growth of e-commerce, understanding factors that influence consumer behavior is critical for businesses seeking to enhance customer loyalty. The primary objective is to identify which factors significantly affect online purchasing intentions. Using both primary and secondary data, a digital questionnaire was administered to 160 respondents. The collected data were analyzed using multiple regression analysis through IBM SPSS Statistics software to test four hypotheses. The results show that service quality (? = 0.472, p 0.001), product quality (? = 0.217, p = 0.001), and product freshness (? = 0.212, p = 0.002) are significant predictors of behavioral intention, while time savings (? = 0.086, p = 0.320) is not. These findings highlight the importance of focusing on quality and freshness in the online marketplace. Businesses should prioritize these factors to improve customer satisfaction and loyalty. The study concludes that while time savings are often valued in online shopping, it does not significantly drive consumer intentions, making service and product excellence more critical for success in the evolving digital economy.
Co-Authors A/P Nagenthran, Yarshinni Abdullah, Haziqzul Najmi Bin Aggarwal, Juhi Ali, A. J. Ali, Anees Jane Ang, Delon Wern Jian Ang, Hui Hui Ang, Jia Wei AV, Akshay Azian, Nadiah Hidayah Binti Azizul Jasri, Akhtar Izzeti Binti Binti Azahar, Siti Fatini Binti Harudin, Fathimah Az-Zahra Binti Mohd Rizal, Auni Nadiah Binti Niyas Ali, Azra Parvin Bong, Allychia Ling Li Brayn, Nsobundu Ugochukwu Budiani, Rizkyvania Betarishanti Cai, Zhen Cao, Sheng Jie Cao, Ze Lei Chan, Jia Jun Chauhan, Shalini Cheah, Zong Bin Cheang, Wen Jing Chen, Liangyu Chen, Quanxi Chen, Zhuyi Cheong, Choon Sing Cheong, Li Qing Chew, Hao Ran Chia, Jia Xin Chia, Ting Ting Chien, Yoke Choo Chin, Wei Xuan Ching, Lim Lee Choy, Jin Feng Chuah, Yan Jin Cordova, Miguel Dabeer, Sindhu L Darishini, Letchumunen Darware, Sakshi Ajay Das, Abhijit Dharma, Ida Bagus Surya Dubey, Avinas Kumar Dwi Nita Aryani Edeh, Friday Ogbu Espinoza, Miguel Córdova Espinoza, Miguel Córdova Fang, Feng Faturrahman, Iqbal Fen, Khow Pei Feng, Xinkai Gan, Kia Hui Ganatra, Varsha Goh, Yi Lin Goyal, Peehu Gupta, Shikhar Hengky Hengky, Hengky Hor, Sin Ni Hui, Gan Kia Hung Kee, Daisy Mui Ilyas, Sehrish Syed Jacinta, Ofojama Blessing Jagdale, Akash Jia Yee, Foong Jian, Delon Ang Wern Jivega, Nadarajah Kanoujiya, Snehal Deepak Kavithanjli, Munusamy Kee, Daisy Mui Hung Kee, Lidwina Yi Ming Khoiruwnia, Fadhilah Khow, Pei Fen Kit Ng, Bryan Mung Koay, Wei Lun Kuek, Thiam Yong López, Carolina Ardila Lee Fan, Gan Lee, Gim Seng Lee, Jia Lin Jocelyne Lee, Jie Min Lew, Carol Lew, Tek Yew Lew, Yen Ru Li, Haoran Li, Jihan Li, Xuanting Li, Yinglan Li, Yuxin Liao, Zhongkai Liem, Gai Sin Liew, Chee Woh Lim, Chin Hui Lim, Chung Hong Lim, Jin Ting Lim, Kai En Lim, Pei En Lim, Yen Ying Ling, Wei Aw Liou, Zi Yao Liq Ooi, Lyn Liu, Yushuo Liu, Zhihan Lok, Yee Huei Long, Jiahui Long, Yifei Loo, Ming Hao Low, Chuan Heng Low, Song Han Low, Yen Ling Lu, Shuang Ma, Yan Qi Madan, Sahana Madhu, Amitha Mah, Ehy Tarh Maheswaran, Yashwiny Malik, Anurag Maulana, Zulkifli Ega Irvan Ming, Che Mohamad Zaki, Aiman Hakim Bin Mohan, Nitin Mui Hung Kee, Daisy Murugan, Yashene Muthraj, Roshni Guru Nair, Rajesh Kumar Nayak, Prajna Nazira, Aina Neoh, Kah Yong Nerkar, Saurabh Ravindra Neyaz, Fahad Ng, Ningze Ng, Pei Long Ng, Ruen Chye Ng, Yi Hong Ni, Lim Shi Ooi, Tin Phang P V, Ranjith Padam, Charu Pandey, Shivangi Pérez, Camilo Pérez-Restrepo, Camilo Peedikayil, Adeeb Valliyapurayil Pérez, Camilo Prerna, Kumari R G, Sushma Raam, Ashwinytaah Rabba, Alya Zikrina Raj, Priya Rana, Rajeev Renyue, Zhang Rishimelan, Sangar Rizaudi, Syarifah Nur Adawiyah Binti Syed S, Chetana Salam, Mifta Darus Satia Utama, A A Gde Shahrin, Syamimi Izzureen Binti Shaikh, Sanowar Shekar, Shetty Lavanya Shihui, Lin Singh, Amisha Siddhu Singh, Himanshi Singh, Padmalini Sinha, Rupesh Sinha, Rupesh Kumar Suardi, Elyoni Inez Sandra Sun, Yinghao Syukli Noor Azmin, Irdina Zulaikha binti Tan, Florence E-Vern Tan, Qing Yee Taufik, Nur Ain Afiqah Binti Mohd Tayyiba, Maryam Teh, Wan Xin Teow, Boon Keong Thulasedass, Sharmila Ti, A Yee A/P A Tnay, Alicia Ai Xian Tunde, Odebunmi Abayomi Umamageswari, Umamageswari V, Yashaswini. Via, Seviana Vladimir, Gerasimenko Volha, Rudkouskaya Wan, Yong Hong Warrier, Uma Wei, Fu Wijaya, Shahwatul Hajjah Islamia Wong, Ji Yan Wong, Joey Wong, Lian Xiang Wong, Pei Fang Wong, Shuang Er Wong, Xin Shi Xuan, Lim Ee Yee, Lim Zhi Yeoh, Li Khuan Yilin, Guo Yong, Hui Yee Yuheng, Huang Zaki, Siti Nazurah binti Mohd Zamri, Muhammad Syazwan Afifi Bin Zhafira, Adzra Zhen, Lim Shu Zulkurnein, Syazwina Nadiah Binti