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All Journal Jurnal Ilmiah Universitas Batanghari Jambi SEIKO : Journal of Management & Business Jesya (Jurnal Ekonomi dan Ekonomi Syariah) International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) International Journal of Business, Economics & Financial Studies Digital Business Progress Management and Business Progress Community Service Progress Accounting Progress Economic Development Progress
Siahaan, Rumiris
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Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : economic development progress

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DAMPAK DISIPLIN PADA KINERJA DENGAN MOTIVASI SEBAGAI VARIABEL PERANTARA Tobing, Han Martine; Siahaan, Rumiris; Rajagukguk, Rudi
Economic Development Progress Vol. 1 No. 1 (2022): Economic Development Progress Edisi Juni 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/edp.v1i1.16

Abstract

The aim of this research is to analyze the effect of discipline on employee performance mediated by motivational variables. The research method uses quantitative types, with the help of SPSS Version 25.00. Data was collected from distributing questionnaires to employees of the food and agriculture security service in the city of Tebing Tinggi. as many as 50 people. The method of analysis uses an instrument test, namely the validity of the data and reliability. The classic assumptions are norm, multicollinearity, heteroscedasticity, multiple linear regression analysis, coefficient of determination. The hypothesis was tested using the t test and path analysis. Research results: Discipline (X1) affects motivation (Z) Work discipline (X1) influences performance (Y), motivation (Z) influences performance (Y) The direct effect of work discipline (X1) on performance (Y) is 0.352 while indirect effect through the variable motivation (Z), namely 0.500 x 0.398 = 0.199. This means that the indirect effect through motivation (Z) is smaller than the direct effect on performance (Y), the fourth hypothesis is rejected. Motivation has no criteria as a mediating variable.
Pengaruh Keandalan Pegawai Terhadap Penanganan Keluhan dan Implikasinya Pada Kualitas Pelayanan PLN Tebing Tinggi Lubis, Syafridahani; Siahaan, Rumiris; Ketaren, Abednego
Economic Development Progress Vol. 1 No. 2 (2022): Economic Development Progress Edisi Desember 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/edp.v1i2.35

Abstract

The background of this research is the results of observations regarding employee reliability, complaint handling and service quality at Tebing Tinggi City Branch PLN, such as the speed in responding to non-subsidized customer complaints. The aim of the study was to analyze the effect of employee reliability on complaint handling and its implications for service quality at PLN Branch, Tebing Tinggi City. This type of research is quantitative. The research population was non-subsidized PLN customers who had complaints at the Tebing Tinggi City Branch, namely 379 people. A sample of 80 people using the Slovin formula. The method uses accidental sampling. Data analysis using the SmartPLS program. The results of the study show that employee reliability directly influences complaint handling. Employee reliability influences service quality. Complaint Handling affects Service Quality Then indirectly complaint handling mediates the effect of employee reliability on service quality with p-values ​​of 0.000
Pengaruh Kualitas Pelayanan Dan Store Atmosphere Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada CV. Istana Mobil Sabilla, Ella; Siahaan, Rumiris; Cen, Cia Cai
Economic Development Progress Vol. 2 No. 2 (2023): Economic Development Progress Edisi Desember 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bina karya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70021/edp.v2i2.95

Abstract

This study aims to determine the effect of service quality and store atmosphere on customer loyalty with satisfaction as an intervening variable at CV. Istana Mobil. The research method used is a quantitative method using the help of SPSS version 25.00. which is collected from the results of distributing questionnaires to CV customers. CV. Istana Mobil Tebing Tinggi City as many as 96 respondents. The analytical method used in this study is to use an instrument test, namely the validity and reliability test. The classical assumption test is normality test, multicolonearity test, heteroscedasticity test, multiple linear regression analysis, coefficient of determination (R2) analysis, hypothesis testing, namely T test and path analysis. The results of SPSS in this study are the Service Quality variable (X1) has an effect on the Customer Satisfaction variable (Z), the Store Atmosphere variable (X2) has no effect on the Customer Satisfaction variable (Z), the Service Quality variable (X1) has no effect on Customer Loyalty variable (Y), the Store Atmosphere variable (X2) has no effect on Customer Loyalty variable (Y), the Customer Satisfaction variable (Z) has an effect on Customer Loyalty variable (Y) and path analysis shows that Customer Satisfaction variable (Z) can mediate the relationship between Service Quality variable (X1) and Customer Loyalty variable (Y), and Customer Satisfaction variable (Z) can mediate the relationship of Store Atmosphere variable (X2) to Customer Loyalty variable (Y).
Co-Authors -, Bagus -, Bayu Adinda, Rizki Adriani, Tiara Afifi, Dinda Nora Putri Aini, Nurtina Akbar, Rafly Putra Amanda, Fatia Andika Andika Anti, Risti Antika, Tiara Arneta, Yaumi Arfah Noor Artika, Rindi Ayu Puspita Sari Batubara, Rizki Wulanita Bawamenewi, Benedikta M. Bobby Hartanto Cahyadi, Lukieto Cai Cen, Cia Cittaro, Michael Damanik, Destri Cicayani Damanik, Sri Winda Hardiyanti Damanik, Zaki Effendy, Yudi Etri Jayanti, Suci Etri Jayanti.S, Suci Fahlevi, Mhd. Aswad Fahrozi, Gilang Faransiska, Faransiska Habibi, Setia Suci Hakim, Alimul Handoko, Diki Harahap, Hastuty Handayani Hayati, Zaharani Ikhsan, Angga Fahrizal JAYANTI, SUCI ETRI Juwita Juwita, Juwita Kadariah, Siti Ketaren, Abednego Khairullah, Fikri Khairunnizar, M. Alang Laisa, Nurmayladzi Lubis, Abdillah Fenorian Lubis, Fitri Hanum Lubis, Mhd Ridho Akbar Lubis, Syafridahani Lumban Tobing, Maria Magdalena Marbun, Tesya Prysilia Margareth Sagala, Yomeini Marpaung, Josua Nainggolan, Pinondang Nasution, Roni Nasution, Umar Hamdan Ngatemin, Ngatemin Nirwana, Suci Novitasari, Ela Nur Mala Nur, Fauziah Nurpadilla, Nurpadilla Oktapiana, Dilla Pakpahan, Pesta Juliana Pardede, Jessica Angalina Putri Piter Sony Hutauruk, Rapat Pradytia, Adji Arifanda Pratama, Muhammad Azdril Purba, Nadila Sapria Purba, Rahma Wati Purba, Rakhmawati R, Riinawati Rahmah Hidayati, Rahmah Rahmat Darmawan, Rahmat Rajagukguk, Frederick Rudi S. Rajagukguk, Rudi Resna Napitu Rico Nur Ilham Rini, Aurelia Sekar Rusmewahni, Rusmewahni Sabilla, Ella Saragih, Naumi Salsabillah Sarwoto Sarwoto, Sarwoto Sepvira, Bulan Shofyan Roni Sihaloho, Japenton Silitonga, Dwi Handayani Simanjuntak, Tegarma Agafe Simaremare, Tesya Prysilia Claudia M. Sinurat, Mangasi Sirait, Winda Fitrisia Siregar, Satya Pranaja Sitorus, Pebrina Sofyan, Mhd. Hafiq Suwadi Suwadi Syahputra, Andry Tania, Safira Teguh Wibowo Tobing, Han Martine Victor Victor Victor Victor Winda Hardiyanti Damanik, Sri Yunita, Ardianti Zurlaini, Ayu