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Integrative Systematic Review on the Impact of AI-Based Training Programs on Motivation and Performance of Non-Academic Educational Staff Mubarrak, Husni; Sari, Vina Winda; Nurhayati, Nurhayati; Wardayani, Wardayani; Suginam, Suginam; Mesran, Mesran
TIN: Terapan Informatika Nusantara Vol 6 No 2 (2025): July 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v6i2.8071

Abstract

This study aims to systematically review how artificial intelligence (AI)-based training affects the motivation and performance of non-academic educational staff in educational institutions. The review employed a Systematic Literature Review (SLR) approach, analyzing 20 selected articles from SCOPUS, Web of Science, and SINTA databases. Findings reveal that AI-based training contributes to improved work efficiency, employee engagement, and adaptive skills. However, its impact on work motivation is highly dependent on digital literacy, training design, and managerial support. The study also highlights a lack of integrative models that link AI training, motivation, and performance in a cohesive framework. The findings offer theoretical contributions to the development of digital HRM in education and practical insights for designing inclusive and adaptive AI-based training. This study’s limitations include the scarcity of longitudinal data, dominance of research from developed countries, and limited contextual insights from Southeast Asia. Future research is encouraged to apply empirical and longitudinal approaches to strengthen causal understanding and contextual applicability
Integrating Islamic Values and Financial Strategy The Role of Shariah-Based Financial Management in Enhancing the Performance of Muslim MSMEs Suginam, Suginam; Pamungkas, Bambang; Rahayu, Sri; Hashim, Noraini
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 3 (2025): JIAKES Edisi Juni 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i3.3388

Abstract

Muslim micro, small, and medium enterprises (MSMEs) in Indonesia hold substantial potential in strengthening the national economy. However, they face major challenges in implementing strategic financial management that aligns with Islamic principles. The core issues include low levels of Shariah financial literacy, weak adherence to Islamic financial ethics, and suboptimal application of Shariah-compliant strategic financial management. This study investigates the impact of Shariah-Based Financial Literacy (SBFL), Shariah Compliance Behavior (SCB), and Strategic Financial Management (SFM) on the performance of Muslim MSMEs. Furthermore, it explores the moderating role of Islamic Entrepreneurial Orientation (IEO) in these relationships. Using a quantitative approach with the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method, data was collected from 100 Muslim MSME entrepreneurs in Indonesia. The findings reveal that all three independent variables significantly and positively affect business performance. Moreover, IEO significantly moderates these effects, indicating that Islamic entrepreneurial values reinforce the impact of Shariah-based financial management on business outcomes. The model demonstrates a strong explanatory power with an R-square value of 0.727 and a predictive relevance (Q-square) of 0.586. This study recommends promoting Shariah financial literacy, strengthening Islamic business conduct, and fostering Islamic entrepreneurial orientation as part of a sustainable empowerment strategy for Muslim MSMEs. Keywords: Shariah Finance, Muslim MSMEs, Financial Literacy, Shariah Compliance, Islamic Entrepreneurship
Digitalization, AI, and Service Quality in Islamic Banks: Customer Satisfaction and Knowledge as Parallel Mediators of Customer-Perceived Financial Performance Rahayu, Sri; Tullah, Dewi Sarifah; Suginam, Suginam; Nur, Sobihatun
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 3 (2025): JIAKES Edisi Juni 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i3.3762

Abstract

Digitalization and artificial intelligence (AI) are reshaping retail banking, yet evidence on how they translate into financial performance in Islamic banks—particularly through customer-level mechanisms—remains limited. This study investigates the effects of digitalization, AI, and service quality on customer-perceived financial performance, with customer satisfaction and customer knowledge as parallel mediators. A cross-sectional survey was administered to 120 customers of Islamic banks in Medan, Indonesia, selected via purposive sampling (active users of digital services who interacted with AI features within the last six months). Data were analyzed using SEM–PLS. The measurement model met standard quality criteria (convergent and discriminant validity; reliability), and the structural model showed good fit (SRMR = 0.07) and predictive relevance (Q² > 0). The model explained substantial variance (R²: satisfaction = 0.431, knowledge = 0.441, perceived financial performance = 0.760). Digitalization, AI, and service quality positively affected satisfaction and knowledge, which in turn improved customers’ perceived financial performance; both mediators exhibited significant indirect effects. These findings indicate that robust digital channels and AI capabilities, when delivered with consistent service quality and coupled with effective customer education, enhance satisfaction and knowledge—key pathways through which customers perceive stronger financial performance of their Islamic bank. Practical implications and avenues for future research are discussed.   Keywords: Digitalization; Artificial Intelligence; Service Quality; Customer Satisfaction; Customer Knowledge; Customer-Perceived Financial Performance; Islamic Banks.
Co-Authors Abdul Karim Abdul Karim Abdul Khair Tarigan Afriany, Joli Ahmad Qorib Ahmad Qorib Aisyah Nabillah Al-Hafiz, Nofri Wandi Alvin Fahlevi Andsyah Putera Utama Siahaan Anggia Sari Lubis, Anggia Sari Anggraini, Dwi Pertiwi Azwansyah Habibie, Azwansyah Bambang Pamungkas Berta Rohana Br Purba Betrik Juliana Hutapea Dian Purnamasari Dodi Siregar Dwi Pertiwi Anggraini Dwika Assrani Efori Buulolo Elmira Siska Elvitrianim Purba Emi Safitri Fahlevi, Mochammad Fince Tinus Waruwu Fince Tinus Waruwu Guidio Leonarde Ginting Guidio Leonarde Ginting Hashim, Noraini Hastuti Olivia Hastuti Olivia Herry Sunandar Hery Sunandar Husni Mubarrak Imam Saputra Joli Afriany Junita Putri Rajana Harahap Kennedi Tampubolon Lince Tomoria Sianturi Maharani Maharani, Maharani Manullang , Bunga Juwita Martauli Maringan Sianturi Matondang, Firman Maulidya Bella Mentari Ananda Hasmi Mesran, Mesran Muhammad Irfan Muhammad Nelson Pinem Murni Dahlena Nasution Nahrisah, Ezzah Nasution, Elvi Sahara Nasution, Elvi Sahara Natalia Silalahi, Natalia Nelly Astuti Hasibuan Neni Sri Wahyuni Nia Novianti Ningsih, Trans Novianti, Nia Nur Sakinah Tanjung Nur'ain Harahap Nur, Sobihatun Nurdiyanto, Heri Nurhayati Nurhayati Nurlaila Nurlaila Nurnia Zamasi Nurul Ajimah Ritonga, Merdayana, Sakdan Azwan Oktafrida Saragih Ovami, Debbi Chyntia Pani Akhiruddin Siregar Pasaribu, Mhd Hasan Pasaribu, Mhd Husein Putri Mayora Sihotang Ratih Anggraini Ratih Anggraini, Ratih Ratna Sari Dewi Reza Hanafi Lubis Rivalri Kristianto Hondro Rizky Hasanah Restari Rohminatin, Rohminatin Ronda Deli Sianturi Sagala, Gamrina Saparuddin Siregar Saparuddin Siregar Saparuddin Siregar Sembiring, Abdul Sani Senanti Alas Sianturi, Lince T Siburian, Henry Kristian Sihotang, Putri Mayora Silalahi, Alistraja Dison Silalahi, Cita Ayni Putri Silalahi, Yohanna Silalahi, Yohanna Simanullang, Sri Rejeki Sinar Lia Pohan Sinurat, Sinar Siregar, Horia SRI RAHAYU Sri Rahayu Sri Rahayu Sri Rejeki Simanullang Sri Wulan, Sri Suci Hildayani Surya Darma Nasution Sutiksno, Dian Utami Syafrida Hafni Sahir Syahrijal Hidayat Syahrijal Hidayat Taronisokhi Zebua Trans Ningsih Tullah, Dewi Sarifah Vina Winda Sari Wahyu Satria Putra Zega Wardayani Wardayani, Wardayani Widia Astuty William Ramdhan Wily Julitawaty Yani, Ika Fitri Yuhandri Yuhandri, Yuhandri Zumrotul Aqobah Hsb