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All Journal Jurnal Manajemen Pelayanan Hotel Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management International Journal of Management Science and Information Technology (IJMSIT) BINA CIPTA Jurnal Pengabdian Masyarakat Bangsa Jurnal Sains Terapan Pariwisata Jurnal Pengabdian Masyarakat Multidisiplin
Selamet, I Wayan Agus
Politeknik Nasional
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Peran Reservasi Dalam Meningkatkan Penjualan Kamar Di Tijili Seminyak Hotel Selamet, I Wayan Agus; Sumadi, I Gede
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 4 No 2 (2021): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v4i2.84

Abstract

Bagian Reservasi merupakan seksi yang bertanggung jawab terhadap permintaan pemesanan kamar dari para calon tamu. Interaksinya dengan tamu secara efektif sangat berperan terhadap peningkatan pendapatan kamar hotel. Berdasarkan asumsi tersebut maka penulisan ini di selesaikan untuk memahami bagaimana pelayanan reservasi untuk dapat meningkatkan pendapatan kamar. Adapun asumsi tersebut di periksa dengan menghadirkan dua rumusan masalah yang pertama yaitu bagaimanakah peranan bagian reservasi dalam meningkatkan pendapatan kamar di Tijili Seminyak Hotel dan yang kedua yaitu kendala apakah yang dihadapi oleh bagian reservasi dalam melakukan proses reservasi di Tijili Seminyak Hotel. Teori dalam penelitian ini membahas tentang hotel, bagian reservasi, kualitas pelayanan, pendapatan kamar, dan keterampilan berkomunikasi. Adapun metode yang digunakan dalam penelitian ini yaitu deskriptif kualitatif dan kuantitatif, dan dalam pengambilan data menggunakan observasi, wawancara, studi pustaka dan dokumentasi. Hasil penelitian menunjukan keterampilan yang dimiliki oleh bagian reservasi berperan untuk meningkatkan pendapatan.
Optimalisasi Promosi Dinas Pariwisata Badung Terhadap Daya Tarik Wisata Badung Di Era Pandemi Covid-19 Selamet, I Wayan Agus; Wulandari, Ni Luh Gede Novi
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 5 No 1 (2022): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v5i1.104

Abstract

Penelitian ini mengambil judul tentang Peran Dinas Pariwisata Badung Dalam Mempromosikan Daya Tarik Wisata Badung Di Era Covid-19. Tujuan dari penelitian ini adalah untuk mengetahui seberapa penting peran yang dilakukan oleh tim Dinas Pariwisata dalam mempromosikan daya tarik wisata di Kabupaten Badung selama pandemi Covid-19 yang masih menimpa pariwisata Bali. Jenis penelitian yang dilakukan adalah kualitatif. Penelitian ini mengambil studi kasus pada peran Dinas Pariwisata Badung yakni di bidang pemasaran atau promosi pariwisata yang ada di Badung. Sumber data yang diperoleh yaitu melalui sumber data primer dan sumber data sekunder. Teknik pengumpulan data yang dilakukan peneliti menggunakan observasi, wawancara, dokumentasi, dan studi pustaka. Dinas Pariwisata Badung telah melakukan berbagai cara untuk mempromosikan daya tarik wisata di Badung guna menarik kunjungan wisatawan ke Badung Bali salah satu nya melakukan promosi pariwisata di dalam maupun luar negeri melalui sosial media dan meningkatkan SDM dengan melakukan pelatihan-pelatihan di bidang pariwisata.
Peran Front Office Dalam Meningkatkan Kepuasan Wisatawan Di The Capital Hotel And Resort Bali Selamet, I Wayan Agus; Rusadi, Ni Wayan Purnami; Wijaya, Putu Laksana
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 5 No 2 (2022): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v5i2.123

Abstract

Penelitian ini mengambil judul tentang pelayanan front office dalam meningkatkan kepuasan wisatawan di The Capital Hotel And Resort. Tujuan dari penelitian ini adalah untuk mengetahui operasional pelayanan fornt office dalam meningkatkan kepuasan wisatawan selama menginap di hotel. Jenis penelitian yang dilakukan adalah kualitatif. Penelitian ini mengambil studi kasus pada The Capital Hotel And Resort yakni di bidang Departement Fornt Office. Sumber data yang diperoleh yaitu melalui sumber data primer dan sumber data sekunder. Teknik pengumpulan data yang dilakukan peneliti menggunakan observasi, wawancara, dokumentasi, dan studi pustaka. Analisis data dalam penelitian ini menggunakan deskriftif kualitatif. Hasil dalam penelitian ini menunjukan bahwa di dalam meningkatkan kepuasan wisatawan departemen Front Office melakukan berbagai bentuk pelayanan yang diantaranya adalah pelayanan first impression yaitu memberikan kesan pertama yang berkualitas, pelayanan last impression yaitu kesan terakhir untuk menumbuhkan kunjungan kembali, pelayanan special request yaitu memenuhi permintaan selama menginap, handling compline yaitu penanganan keluhan wisatawan selama menginap.
Cultural Heritage Tour Package Planning For Salt Education In Kusamba, Dawan District, Klungkung Regency Selamet, I Wayan Agus; Satia Negara, I Made Weda; Elisa Yonce, Atabuy Frit; Permadi, Komang Satya; Sudana, I Made
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 8 No 2 (2025): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v8i2.334

Abstract

This study aims is cultural heritage tour package planning for salt education in Kusamba, Dawan District, Klungkung Regency. The salt-making traditionan important form of intangible cultural heritage is experiencing decline due to low economic returns and shifting livelihood preferences among local residents. Recognizing its cultural value and tourism potential, this study aims to design an educational tourism package that can support cultural preservation and local empowerment. A qualitative research approach with a phenomenological and content analysis design was employed. Data were collected through field observations, in-depth interviews, and documentation involving salt farmers, community leaders, and tourism stakeholders. Data analysis followed the Miles and Huberman interactive model and was strengthened through triangulation and member checking. The findings reveal that Kusamba’s traditional salt production process provides strong experiential and educational value. Based on these findings, a one-day itinerary titled Cultural Heritage Salt Education Tour Kusamba was formulated. Marketing strategies are carried out through offline collaboration with travel agencies and brochure distribution, as well as online promotion via websites, social media, and online travel agents. TripAdvisor reviews indicate high appreciation for the authenticity and educational aspects of the experience. This research contributes a structured model for transforming declining traditional livelihoods into sustainable heritage-based educational tourism. The novelty lies in positioning salt education tourism as a replicable approach for community-based cultural revitalization in rural Indonesia.
Sustainable Cacao Agritourism Development Strategy for Cau Chocolate Bali Putu Yudika Budi Kusuma; I Wayan Agus Selamet
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6557

Abstract

While agritourism plays a crucial role in diversifying the income of cacao farmers in Bali, the sector still faces serious challenges including management inefficiencies and volatile market fluctuations. Cau Chocolate Bali is currently confronting real-world issues such as a significant decline in visitor numbers and cash flow stagnation due to suboptimal marketing strategies and a lack of innovation in tour packages. This condition creates an urgent need for strategic evaluation to ensure the destination can survive and compete in the sustainable tourism market. This study aims to formulate an agritourism development strategy for Cau Chocolate Bali using a sequential explanatory mixed-methods approach. Data were collected from 35 stakeholders through observation, in-depth interviews, and structured questionnaires, which were then analyzed using the Internal Factor Analysis Summary (IFAS) matrix, External Factor Analysis Summary (EFAS) matrix, Internal-External (IE) Matrix, and SWOT analysis. The results showed an IFAS score of 3.004 and an EFAS score of 2.513, positioning Cau Chocolate Bali in the "Growth and Build" cell (Quadrant IV). These findings indicate that while the destination possesses a competitive advantage through international organic certification, the effectiveness of digital promotion and market penetration still needs to be aggressively improved. Recommended priority strategies include strengthening digital storytelling, integrating community-based tourism, and diversifying cacao-derived products to restore the company's economic stability.
Exploring The Strategic Contributions Of Tour Guides To Sustainable Tourism In Bali I Wayan Agus Selamet; Ni Putu Tiya Paristha; Sang Nyoman Bagus Satya Wira; Atabuy Frit Elisa Yonce; Ni Luh Suparwati
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol. 9 No. 1 (2026): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v9i1.396

Abstract

This study explores the strategic contributions of tour guides to sustainable tourism in Bali. The research employed a descriptive qualitative approach using semi-structured interviews with ten certified tour guides in Bali, supported by policy documents and relevant academic literature. Participants were purposively selected based on their professional certification and experience guiding tourists in major destinations such as Ubud, Penglipuran, Tanah Lot, and Nusa Penida. Data were analyzed using thematic content analysis to identify the educational, interpretative, and advocative roles of tour guides in promoting sustainability. The findings reveal that tour guides play a significant role in enhancing tourists’ environmental awareness, encouraging respect for local culture, and advocating responsible tourism practices. Guides were also found to function as cultural mediators who connect tourists with local wisdom and sustainability values through interpretative communication. However, challenges remain, including uneven sustainability competencies, limited institutional support, and economic vulnerability among guides. This study contributes by proposing a strategic framework for strengthening the role of tour guides through sustainability-oriented training, certification improvement, policy integration, and community-based tourism collaboration. The findings provide practical implications for policymakers, tourism stakeholders, and training institutions in advancing sustainable tourism development in Bali.
Planning Of Walking Tour Packages Bali Harmony Green Tour In Kuta Area At PT. Sebumi Berbagi Rafaela Yohanda; Ni Wayan Purnami Rusadi; I Wayan Agus Selamet; Ni Putu Tiya Paristha
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol. 8 No. 1 (2025): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v8i1.251

Abstract

Bali tourism has become a popular destination in Indonesia, attracting both international and domestic tourists. Therefore, the planning of tour packages is a crucial part of this industry, as it is related to the quality and its impact on tourist satisfaction. The purpose of this research is to understand the planning of the Bali Harmony Green Tour walking tour package in the Kuta area by PT. Sebumi Berbagi. This research uses observation, documentation, literature review, and interviews as methods, followed by data analysis. The findings of this research include the identification of both man-made and natural tourism potentials in the Kuta area, Bali, and the planning product of the Bali Harmony Green Tour walking tour package by PT. Sebumi Berbagi. Additionally, the benefits of the Bali Harmony Green Tour Walking Tour are as follows: health impacts such as cardiovascular training and improved sleep patterns from walking, economic impacts including support for local small and medium enterprises (UMKM) through participant spending, social impacts from interactions between participants and local communities, and environmental impacts by reducing pollution from fuel-powered vehicles.
Cultural Heritage Tour Package Planning For Salt Education In Kusamba, Dawan District, Klungkung Regency I Wayan Agus Selamet; I Made Weda Satia Negara; Atabuy Frit Elisa Yonce; Komang Satya Permadi; I Made Sudana
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol. 8 No. 2 (2025): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v8i2.334

Abstract

This study aims is cultural heritage tour package planning for salt education in Kusamba, Dawan District, Klungkung Regency. The salt-making traditionan important form of intangible cultural heritage is experiencing decline due to low economic returns and shifting livelihood preferences among local residents. Recognizing its cultural value and tourism potential, this study aims to design an educational tourism package that can support cultural preservation and local empowerment. A qualitative research approach with a phenomenological and content analysis design was employed. Data were collected through field observations, in-depth interviews, and documentation involving salt farmers, community leaders, and tourism stakeholders. Data analysis followed the Miles and Huberman interactive model and was strengthened through triangulation and member checking. The findings reveal that Kusamba’s traditional salt production process provides strong experiential and educational value. Based on these findings, a one-day itinerary titled Cultural Heritage Salt Education Tour Kusamba was formulated. Marketing strategies are carried out through offline collaboration with travel agencies and brochure distribution, as well as online promotion via websites, social media, and online travel agents. TripAdvisor reviews indicate high appreciation for the authenticity and educational aspects of the experience. This research contributes a structured model for transforming declining traditional livelihoods into sustainable heritage-based educational tourism. The novelty lies in positioning salt education tourism as a replicable approach for community-based cultural revitalization in rural Indonesia.
Penguatan Kapasitas SDM Pariwisata Melalui Pembelajaran Bahasa Inggris dan Simulasi Tour Guiding di Jatiluwih Komang Satya Permadi; I Wayan Agus Selamet; Atabuy Frit Elisa Yonce; Ni Putu Tiya Paristha; Edifirmus Jompong
JUPAMU: Jurnal Pengabdian Masyarakat Multidisiplin Vol. 1 No. 3: Mei 2026
Publisher : Ihsan Cahaya Pustaka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66031/jupamu.v1i3.289

Abstract

Daya Tarik Wisata (DTW) Jatiluwih di Kabupaten Tabanan, Bali, menghadapi tantangan serius berupa penurunan kunjungan wisatawan dan ketimpangan distribusi manfaat ekonomi akibat keterbatasan kapasitas sumber daya manusia lokal, terutama dalam penguasaan Bahasa Inggris dan keterampilan tour guiding. Pengabdian kepada Masyarakat ini bertujuan memperkuat kapasitas SDM pariwisata melalui pelatihan Bahasa Inggris fungsional dan simulasi tour guiding yang kontekstual berbasis nilai budaya subak. Kegiatan dilaksanakan selama satu hari di Jatiluwih Ecofarm dengan melibatkan 20 peserta dari pemuda desa, pelaku UMKM, dan calon pemandu wisata. Metode yang digunakan bersifat partisipatif, menggabungkan penyuluhan, latihan komunikasi interaktif, dan praktik lapangan langsung di area sawah terasering. Hasil menunjukkan peningkatan signifikan dalam kepercayaan diri, kompetensi linguistik, dan pemahaman budaya lokal. Evaluasi kuesioner menunjukkan 85–95% peserta sangat setuju bahwa kegiatan relevan, bermanfaat, dan layak dilanjutkan. Berdasarkan hasil yang didapatkan, maka dapat disimpulkan bahwa pemberdayaan berbasis keterampilan efektif meningkatkan keterlibatan masyarakat dalam pengelolaan pariwisata berkelanjutan dan adil di Jatiluwih.
Co-Authors Anak Agung Ayu Arun Suwi Arianty Anak Agung Gede Oka Ananta Prawira Atabuy Frit Elisa Yonce Edifirmus Jompong Elisa Yonce, Atabuy Frit Hendrayani, Ni Kadek Sri I Gede Aditya Warman I Gusti Ayu Eka Suwintari I Made Adi Purwantara I Made Adi Purwantara I Made Sudana I Made Sudana I Made Weda Satia Negara I Made Weda Satia Negara Komang Satya Permadi Komang Satya Permadi Komang Satya Permadi Marina Marina Ni Kadek Sri Mirayani Ni Luh Suparwati Ni Putu Tiya Paristha Ni Putu Tiya Paristha Ni Putu Tiya Paristha Ni Wayan Dian Irmayani Ni Wayan Purnami Rusadi Ni Wayan Purnami Rusadi Paristha, Ni Putu Tiya Permadi, Komang Satya Putu Yudika Budi Kusuma Rafaela Yohanda Sang Nyoman Bagus Satya Wira Satia Negara, I Made Weda Sawokupu, Marselinus Suda, Kadek Reda Setiawan Sumadi, I Gede Wea, Ernesta Wijaya, Putu Laksana Wulandari, Ni Luh Gede Novi Yohanda, Rafaela