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All Journal Holistik Jurnal Kesehatan Manuju : Malahayati Nursing Journal Jurnal Kesehatan Ilmiah Indonesia / Indonesian Health Scientific Journal Indonesian Journal of Global Health research Jurnal Health Sains MAHESA : Malahayati Health Student Journal Jurnal EduHealth Idea Pengabdian Masyarakat APMa Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Bhinneka The Journal of Nursing and Midwifery Sciences Jurnal Keperawatan JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Jurnal Masyarakat Sehat Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) APMa Jurnal Pengabdian Masyarakat Service Quality (Jurnal Pengabdian Masyarakat)
Harahap, Sarah Geltri
Sekolah Tinggi Ilmu Kesehatan RS Husada
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Happy Family Without Stunting melalui Pemberian Edukasi Status Gizi untuk Ibu dan Kader Jakarta Utara Harahap, Sarah Geltri; Mailintina, Yurrita; Ellynia, Ellynia; Efkelin, Ria; Pipin, Apriliana
APMa Jurnal Pengabdian Masyarakat Vol. 3 No. 1: Januari 2023
Publisher : STIKES Bhakti Husada Mulia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47575/apma.v3i1.389

Abstract

Stunting adalah kondisi gagal tumbuh pada anak balita akibat kekurangan gizi kronis terutama pada 1000 Hari Pertama Kehidupan. Masalah stunting penting untuk diselesaikan, karena berpotensi mengganggu potensi sumber daya manusia dan berhubungan dengan tingkat kesehatan dan kematian anak. Tujuan pengabdian ini adalah untuk meningkatkan pengetahuan ibu dan kader tentang stunting sehingga mampu melakukan tindakan pencegahan stunting pada anak di Posyandu Nusa Indah RW13 Kelurahan Sunter Agung Jakarta Utara. Metode pengabdian yakni dengan penyuluhan, diskusi dan tanya jawab dengan kuesioner dengan menggunakan kuesioner. Hasil pengabdian kepada masyarakat didapatkan adanya peningkatan kategori pengetahuan ibu dan kader mengenai stunting, sehingga dapat mengimplementasikan tindakan pencegahan stunting pada anak.
Love Your Self, Love People, Together We Are Stronger: Health Literacy For Better Health Behaviours Harahap, Sarah Geltri; Sibualamu, Khalida Ziah; Hermawan, Catherine; Mailintina, Yurrita; Ellynia, Ellynia
Jurnal Pengabdian Kesehatan Vol 2 No 1 (2025): SerQua : Service Quality (Jurnal Pengabdian Masyarakat)
Publisher : Sekolah Tinggi Ilmu Kesehatan RS Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33377/sqj.v2i1.245

Abstract

Digital literacy also plays a role in promoting proactive health behaviors. With good digital literacy, people can use health applications to monitor their health conditions, find information about disease prevention, and access health services online. The high number of infectious and non-communicable diseases is an important concern in the Society 5.0 era. This Community Service Activity (PKm) aims to increase the knowledge of adolescents about the importance of digital literacy for the sake of rehab at SMAN -2 Jakarta. The activity was carried out for two days involving 32 students of grade XII Science, using interactive learning media. Data collection was carried out in two cases, before and after counseling was given to evaluate student knowledge. The results of the evaluation showed that there was an improvement in the knowledge aspect of students with an n gain value of 52%. The t-dependent results showed a p value of 0.004 which means that there was a difference in adolescent knowledge before being given education and after being given education about health literacy. This finding confirms that PKm activities in the form of health education can increase students' knowledge at N-2 High School related to digital literacy about health.
The Relationship between the Quality of the Online Registration System and the Satisfaction of Klinisia Application Users at the Ciracas District Health Center silviani; Martini; Harahap, Sarah Geltri
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 3 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i3.4791

Abstract

Digital transformation in the healthcare sector has driven the use of information technology to improve service quality, including through online registration systems at community health centers. However, the implementation of such systems still faces several challenges, such as an unattractive interface, a difficult registration process, and Limited- service options. This study aims to examine the relationship between the quality of the online registration system in the Klinisia application and user satisfaction at the Ciracas District Health Center in 2025. A quantitative method with a cross-sectional approach was used. A total of 376 respondents were selected using accidental sampling. The results showed that respondents’ assessments of system quality dimensions were as follows: Flexibility good 87,2%, poor 12,8%; Reliability good 87,8%, poor 12,2%, System Integration good 88,3%, poor 11,7%; System Accessibility good 90,4%, poor 9,6%; and Response Time good 90,4%, poor 9,6%. Statistical analysis indicated a significant relationship between all system quality dimensions and user satisfaction (P-Value < 0.05). It can be concluded that the quality of the online registration system is significantly associated with patient satisfaction and contributes to faster service processes and improved service effectiveness at the health center.
Evaluation of Hospital Management Information System (SIMRS) Implementation in Radiology Services Using PIECES Framework at “Hospital X” Jakarta Aurelia; Harahap, Sarah Geltri; Yari, Yarwin
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 3 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i3.4823

Abstract

The implementation of Hospital Management Information Systems (SIMRS) is crucial in enhancing efficiency, security, and the overall quality of radiology services. However, the integration between Radiology Information System (RIS), Picture Archiving and Communication System (PACS), and Electronic Medical Records (EMR), particularly through standards such as HL7 and DICOM remains a challenge in many hospitals, including “Hospital X” Jakarta. This study aims to evaluate the implementation of SIMRS in the radiology department using the PIECES framework (Performance, Information & Data, Economy, Control & Security, Efficiency, and Service). A qualitative case study approach was applied, with data collected through in-depth interviews involving 15 informants from different professional categories within the radiology unit. Thematic analysis was conducted with coding guided by the PIECES framework. Findings reveal that SIMRS supports improvements in Information & Data management, operational Economy, and Control & Security, particularly in reducing paper-based processes and improving access to digital records. Nevertheless, issues persist in Performance, Efficiency, and Service, such as frequent network latency, duplication in EMR entries, and limited accessibility of PACS outside designated terminals. Based on these results, it is recommended that “Hospital X” not only conduct regular monitoring of hardware capacity and network stability, but also adopt strategic measures, including policy development toward filmless radiology, strengthening interoperability across RIS–PACS–EMR systems, and implementing more rigorous data security audits.
The Relationship between Social Media Marketing Dimensions on Instagram and Increasing Patient Interest in Choosing a Hospital at Husada Hospital in 2025 Suganda, Ernawati; Ellynia; Harahap, Sarah Geltri
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 3 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i3.4833

Abstract

In the increasingly digital era, the use of social media has become an important strategy in hospital marketing communications. Instagram, as a popular platform, is used by various hospitals to build a presence online and reach a wider audience. This study examines the influence of social media marketing dimensions through Instagram on patient decisions in choosing Husada Hospital as a healthcare provider, especially amidst the dynamics of post-pandemic visits and the digital transformation of hospital services. The purpose of this study was to determine the relationship between social media marketing dimensions on Instagram and patient decisions in choosing a hospital. This study used a quantitative approach with a cross-sectional study design involving 67 respondents. Data analysis was conducted univariately and used the Spearman test to examine the correlation between variables. The results showed a significant relationship between social media marketing dimensions and patient decisions. Husada Hospital has been actively using Instagram since 2018. Based on data, the number of followers in January-February reached 8,069 followers. And in March, followers increased to 8,161 followers. The social media marketing dimensions that most influence purchasing decisions are collaboration (r = 0.694), connection (r = 0.654), communication (r = 0.575), and context (r = 0.536). The most influential social media marketing dimension is collaboration. Active collaboration between Husada Hospital and influencers or medical personnel through Instagram has been proven to strengthen the hospital's image and encourage patient decisions. Therefore, it is recommended that Husada Hospital can further introduce and develop its official Instagram account @rs_husada strategically, through collaborative, educational, and interactive content to increase patient engagement and expand the hospital's digital marketing reach.
Hubungan Kualitas Pelayanan Pendaftaran Online pada Aplikasi Jaksehat dengan Kepuasan Pasien di Puskesmas Kecamatan Tambora Setiawan, Dhea Rizkia; Harahap, Sarah Geltri; Ludovikus, Ludovikus
MAHESA : Malahayati Health Student Journal Vol 4, No 11 (2024): Volume 4 Nomor 11 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i11.17348

Abstract

ABSTRACT The use of information technology in the health sector, especially health centers, has an important role in improving the quality of services. The implementation of the new innovation model is not all going well, there are still some problems in the online registration system such as the patient quota is full, and the system response is slow. The purpose of this study is to determine the relationship between the quality of online registration services on the JakSehat application and outpatient satisfaction at the Tambora District Health Center in 2024. This research method uses a quantitative cross sectional study. The population in this study is outpatients who use an online application with a sample of 170 respondents. The sampling technique in this study uses a purposive sampling technique. The results showed that the tangibles dimension with a good category was 95.9% and 4.1% poor, the reliability dimension was 94.1% and 5.9% was poor, the responsiveness dimension was 95.3% and 4.7% was poor, the assurance dimension was 44.7% and 55.3% was poor, and the empathy dimension was 84.7% and 15.3% was poor. In addition, the results of the study showed that there was a relationship between service quality between tangibles, reliability, responsiveness, and empathy with patient satisfaction at the Tambora District Health Center in 2024 with a P Value of < 0.05. As for the quality of service in the assurance dimension, there was no relationship with patient satisfaction because the P Value > 0.05. The researcher concluded that there was a relationship between the quality of online registration services on the JakSehat application and patient satisfaction at the Tambora District Health Center in 2024. Online registration can make it easier for patients and be able to support the activities of the health center in the registration process and is also proven to have the ability to reduce waiting time and will increase patient satisfaction. Keywords: Service Quality, Online Registration, Patient Satisfaction  ABSTRAK Pemanfaatan teknologi informasi bidang kesehatan khususnya Puskesmas mempunyai peran penting untuk meningkatkan mutu pelayanan. Penerapan model inovasi baru tidak semua berjalan dengan baik masih ditemukan beberapa masalah pada sistem registrasi online seperti kuota pasien sudah penuh, serta respon sistem yang lambat. Tujuan dari penelitian ini untuk mengetahui hubungan kualitas pelayanan pendaftaran online pada aplikasi JakSehat dengan kepuasan pasien rawat jalan di Puskesmas Kecamatan Tambora tahun 2024. Metode penelitian ini menggunakan kuantitatif cross sectional study. Populasi pada penelitian ini adalah pasien rawat jalan yang menggunakan aplikasi online dengan sampel berjumlah 170 responden. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling. Hasil penelitian menunjukkan bahwa dimensi tangibles dengan kategori baik 95,9% dan kurang baik 4,1%, dimensi reliability dengan kategori baik 94,1% dan kurang baik 5,9%, dimensi responsiveness dengan kategori baik 95,3% dan kurang baik 4,7%, dimensi assurance dengan kategori baik 44,7% dan kurang baik 55,3%, dimensi empathy dengan kategori baik 84,7% dan kurang baik 15,3%. Selain itu, hasil penelitian menunjukkan terdapat hubungan kualitas pelayanan antara tangibles, reliability, responsiveness dan empathy dengan kepuasan pasien Puskesmas Kecamatan Tambora Tahun 2024 dengan nilai P Value < 0,05. Sedangkan untuk kualitas pelayanan dimensi assurance tidak ada hubungan dengan kepuasan pasien karena nilai P Value > 0,05. Peneliti menyimpulkan adanya hubungan kualitas pelayanan pendaftaran online pada aplikasi JakSehat dengan kepuasan pasien di Puskesmas Kecamatan Tambora Tahun 2024. Pendaftaran online dapat memudahkan pasien serta mampu mendukung kegiatan puskesmas pada proses pendaftaran dan juga terbukti mempunyai kemampuan untuk mengurangi waktu tunggu dan akan meningkatkan kepuasan pasien. Kata Kunci: Kualitas Pelayanan, Pendaftaran Online, Kepuasan Pasien
Gambaran Penggunaan Sistem Informasi Manajemen Puskesmas (Simpus) dengan Metode Utaut di Puskesmas Daerah Jakarta Utara Darmawan, Risma; Harahap, Sarah Geltri; Ludovikus, Ludovikus
MAHESA : Malahayati Health Student Journal Vol 4, No 11 (2024): Volume 4 Nomor 11 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i11.15958

Abstract

ABSTRACT The health center management information system is data that is managed into data and has useful value aimed at increasing knowledge in supporting health development. The theory used is the UTAUT theory (Unified Theory of Acceptance and Use of Technology) which is a development theory of the TAM (Technology Acceptance Model) , in the UTAUT theory there are 4 indicators of Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions. Descriptive method, quantitative approach. The instrument used was a questionnaire with 121 respondents. The population in this study were all health workers at community health centers that used SIMPUS. The results of data analysis with the highest percentage in the good category are Performance Expectancy of 95.9%. In the Effort Expectancy indicator, some respondents felt that their expectations were met as much as 94.2%. In the Social Influence indicator, 84.3% of respondents felt influenced. In the Faciliating Conditions indicator, some respondents felt sufficiently supported by the facilities provided by the agency, 85.1%. It can be stated that the highest percentage of use of SIMPUS with the UTAUT method is Performance Expectancy where the indicator with SIMPUS really helps officers in operational activities. Keywords: Management Information Systems, Knowledge, Community Health Center, UTAUT  ABSTRAK Sistem informasi manajemen puskesmas suatu data yang dikelola menjadi data dan memiliki nilai guna bertujuan sebagai bahan meningkatkan pengetahuan dalam mendukung pembangunan kesehatan.Teori yang digunakan yaitu teori UTAUT (Unified Theory of Acceptance and Use of Technology) merupakan teori perkembangan dari TAM (Technology Acceptance Model),pada teori UTAUT ada 4 indikator Perfomance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions. Metode deskriptif pendekatan kuantitatif. Instrumen yang digunakan yaitu kuesioner atau angket dengan 121 responden. Populasi pada penelitian ini yaitu seluruh petugas kesehatan di puskesmas yang menggunakan SIMPUS. Hasil analisis data dengan persentase tertinggi dalam kategori baik yaitu Perfomance Expectancy sebanyak 95,9%. Pada indikator Effort Expectancy sebagian responden merasa harapannya terpenuhi sebanyak 94,2%. Pada indikaror Social Influence sebagian responden merasa terpengaruh sebanyak 84,3%. Pada indikator Faciliating Conditions sebagian responden merasa cukup di dukung dengan adanya fasilitas yang telah disediakan oleh pihak instansi sebanyak 85,1%. Dapat di nyatakan bahwa penggunaan SIMPUS dengan metode UTAUT persentase tertinggi dimiliki oleh Perfomance Expectancy dimana pada indikator dengan adanya SIMPUS sangat membantu petugas dalam kegiatan operasional. Kata Kunci: Sistem Informasi Manajemen, Pengetahuan,Puskesmas,UTAUT
Perbedaan Integritas dan Pelayanan Publik Terhadap Kepuasan Pasien Rawat Jalan di Beberapa Pelayanan Kesehatan Efkelin, Ria; Mailintina, Yurita; Harahap, Sarah Geltri; Rahmani, Khansa Nabil
MAHESA : Malahayati Health Student Journal Vol 3, No 12 (2023): Volume 3 Nomor 12 (2023)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v3i12.12558

Abstract

ABSTRACT An employee's integrity can be seen from his behavior every time he completes a task assigned to him. An employee who has high integrity will always adhere to principles, ethics and morals. Other research shows that integrity has an impact on the quality of public services through a number of indicators such as honesty, consistency, commitment and responsibility which have proven to have an influence on service quality (S. Lathifah Nurjannah, 2020). Professionalism and quality public services are highly expected. As long as it does not conflict with applicable laws, quality public services are the best services that meet recipient needs and provide convenience. (Darwin, 2020). By conducting this research, it is hoped that it can provide valuable insight and information for health policy makers, hospital or health institution management, and other related parties to improve the quality of public services and patient satisfaction in the health service system. Type of quantitative research using a cross sectional approach. There is a significant relationship between integrity and public service and patient satisfaction based on the results of the Chi-Square test. The research results show that when medical services are in hospitals or healthcare facilities are at a high level of quality, patient experiences tend to be more positive, and their satisfaction levels increase. It covers various aspects such as reliability, empathy, responsiveness and technical competence in providing medical services. In other words, when the patientfeel that they received quality medical services, they are more likely to be satisfied and have a higher intention to return to use the same services in the future. These findings emphasize the importance of understanding and improving the quality of medical services as a key element in increasing patient satisfaction levels, which can ultimately have a positive impact on improving the health care system as a whole. Keywords: Integrity, Public Service, Patient Satisfaction, Outpatient Care.  ABSTRAK Integritas seorang pegawai dapat dilihat dari perilaku dalam setiap kali menyelesaikan tugas yang diberikan kepadanya, seorang pegawai yang memiliki integritas tinggi akan selalu berpegang teguh kepada prinsip, etika dan moral. Penelitian lain menunjukkan bahwa integritas berdampak pada kualitas pelayanan publik melalui sejumlah indikator seperti kejujuran, konsistensi, komitmen, dan tanggung jawab terbukti terdapat pengaruh terhadap kualitas pelayanan (S. Lathifah Nurjannah, 2020). Profesionalisme dan pelayanan publik yang berkualitas sangat diharapkan. Sepanjang tidak bertentangan dengan undang-undang yang berlaku, pelayanan publik yang bermutu adalah pelayanan yang terbaik yang memenuhi kebutuhan penerima dan memberikan kemudahan. (Darwin, 2020). Dengan melakukan penelitian ini, diharapkan dapat memberikan wawasan dan informasi yang berharga bagi pengambil kebijakan kesehatan, manajemen rumah sakit atau lembaga kesehatan, dan pihak terkait lainnya untuk meningkatkan kualitas pelayanan publik dan kepuasan pasien dalam sistem pelayanan kesehatan. Jenis penelitian kuantitatif dengan menggunakan pendekatan cross sectional. Ada hubungan yang signifikan antara integritas dan pelayanan publik dengan kepuasan pasien berdasarkan hasil uji Chi-Square. Hasil penelitian menunjukkan bahwa ketika pelayanan medis di rumah sakit atau fasilitas kesehatan berada pada tingkat kualitas yang tinggi, pengalaman pasien cenderung lebih positif, dan tingkat kepuasan mereka meningkat. Hal Ini mencakup berbagai aspek seperti keandalan, empati, responsif, dan kompetensi teknis dalam memberikan pelayanan medis dengan kata lain, ketika pasien merasa bahwa mereka menerima pelayanan medis yang berkualitas, mereka lebih mungkin merasa puas dan memiliki niat yang lebih tinggi untuk kembali menggunakan layanan yang sama di masa depan. Temuan ini menekankan pentingnya memahami dan meningkatkan mutu pelayanan medis sebagai elemen kunci dalam meningkatkan tingkat kepuasan pasien, yang pada akhirnya dapat memiliki dampak positif pada perbaikan sistem layanan kesehatan secara keseluruhan. Kata Kunci: Integritas, Pelayanan Publik, Kepuasan Pasien, Rawat Jalan.
Hubungan Disiplin Kerja dan Loyalitas Kerja Terhadap Kinerja Pegawai Rekam Medis, Administrasi Ruang Rawat Inap dan Rawat Jalan di Rumah Sakit Umum Daerah (RSUD) Sawah Besar Mailintina, Yurita; Harahap, Sarah Geltri; Efkelin, Ria; Martini, Martini; Ludovikus, Ludovikus; Ellynia, Ellynia
MAHESA : Malahayati Health Student Journal Vol 4, No 1 (2024): Volume 4 Nomor 1 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i1.12884

Abstract

ABSTRACT According to 2018 SUSENAS figures, there are patients in Indonesia who reach 68% of the country's total population. An estimated 32 patients out of every 100 are hospitalized, and 45% of them experience anxiety. The time required to treat hospitalized patients is 25% to 45% longer compared to non-hospitalized patients, in addition to the fact that they require specialized care compared to patients on the other side. This is possible as a result of the patient's lack of understanding of the goals of his treatment, stress associated with changes in health conditions, environment and daily routine, as well as physiological restrictions. To find out exemplary leadership, employee discipline, responsibility, teamwork and a sense of ownership of the performance of medical records employees, administration of inpatient and outpatient rooms at Sawah Besar District Hospital. Quantitative with Cross-Sectional design. There is a relationship between medical records and exemplary leadership, staff discipline, organizational responsibility, teamwork and employee performance in the management of inpatient and outpatient wards at Sawat Besar Regional Hospital. The higher the influence of exemplary leadership, staff discipline, organizational responsibility and teamwork, the higher the performance of medical records staff and inpatient and outpatient management staff at Sawah Besar Regional Hospital. Keywords: Work Discipline, Work Loyalty, Employee Performance  ABSTRAK Menurut angka SUSENAS tahun 2018, terdapat pasien di Indonesia yang mencapai 68% dari total populasi negara. Diperkirakan 32 pasien dari setiap 100 dirawat di rumah sakit, dan 45% dari mereka mengalami kecemasan. Waktu yang dibutuhkan untuk merawat pasien rawat inap 25% hingga 45% lebih lama dibandingkan dengan pasien yang tidak menjalani rawat inap, selain fakta bahwa mereka membutuhkan perawatan khusus dibandingkan dengan pasien di sisi lain. Hal ini dimungkinkan sebagai akibat dari kurangnya pemahaman pasien tentang tujuan pengobatannya, stres yang terkait dengan perubahan kondisi kesehatan, lingkungan, dan rutinitas sehari-hari, serta pembatasan fisiologis. Untuk mengetahui keteladanan pemimpinan, kedisiplin karyawan, tanggung jawab, kerja sama tim dan rasa memiliki terhadap kinerja pegawai rekam medis, administrasi ruang rawat inap dan rawat jalan di RSUD Sawah Besar. Kuantitatif dengan desain Cross-Sectional. Terdapat hubungan antara rekam medis dengan keteladanan kepemimpinan, disiplin staf, tanggung jawab organisasi, kerjasama tim dan kinerja pegawai pada pengelolaan bangsal rawat inap dan rawat jalan di RSUD Sawat Besar. Semakin tinggi pengaruh keteladanan kepemimpinan, disiplin staf, tanggung jawab organisasi dan kerjasama tim maka semakin tinggi pula kinerja staf rekam medis dan staf manajemen rawat inap dan rawat jalan RSUD Sawah Besar. Kata Kunci: Disiplin Kerja, Loyalitas Kerja, Kinerja Pegawai.
Hubungan Waktu Tunggu Dokter Berdasarkan Waiting Time Fetter dan Thompson dengan Kepuasan Pasien Rawat Jalan Peserta JKN Feronica, Cindy; Ellynia, Ellynia; Harahap, Sarah Geltri
Jurnal Ilmu Kesehatan Masyarakat Vol. 14 No. 05 (2025): Jurnal Ilmu Kesehatan Masyarakat
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pelayanan kesehatan yang berkualitas tidak hanya bergantung pada pengobatan, tetapi juga ketepatan waktu, komunikasi, dan kenyamanan pasien. Waktu tunggu, terutama di rawat jalan, menjadi indikator penting dalam menilai kepuasan pasien. Berdasarkan teori Fetter dan Thompson, waktu tunggu terdiri dari first waiting time, true waiting time, dan total primary waiting time. Penelitian ini bertujuan mengetahui hubungan waktu tunggu dokter berdasarkan waiting time Fetter dan Thompson dengan kepuasan pasien rawat jalan peserta Jaminan Kesehatan Nasional (JKN) di RS Swasta X Kota Tangerang tahun 2025. Menggunakan desain cross-sectional dengan 385 responden (purposive sampling), data dianalisis melalui uji Chi-Square (SPSS v27). Hasil menunjukkan hubungan signifikan antara first waiting time (p = 0,001), true waiting time (p = 0,001), dan total primary waiting time (p = 0,001) dengan kepuasan pasien. Pasien dengan waktu tunggu lebih cepat cenderung lebih puas. Disimpulkan bahwa semakin cepat waktu tunggu, semakin tinggi kepuasan pasien. Oleh karena itu, rumah sakit perlu secara rutin mengevaluasi sistem antrean, meningkatkan efisiensi jadwal dokter, memperkuat sistem informasi, serta meningkatkan kompetensi petugas dalam manajemen waktu dan komunikasi.
Co-Authors Andrianto Widjaja Anggareini, Marshella Apriliana Pipin Arum Nadya Octania Aurelia Aurelia, Aurelia Azizah Az'zahra Darmawan, Risma Efkelin, Ria Ellynia Ellynia , Ellynia Ellynia Ellynia Ellynia Ellynia Ellynia Ellynia Ellynia Ellynia Ellynia, Ellynia Enni Juliani Fadia, Ghina Amala Febsi, Yania Feronica, Cindy Gunawan, Tania Hadi Pratomo Hafizh, Muhammad Raihan Hermawan, Catherine Irmawati Apriany Thobias Juliani, Enni Keysha Amelia Citra Khalida Ziah Sibualamu La Ramba, Hardin Lia Noviyanti Ludovikus Ludovikus Ludovikus Ludovikus Ludovikus, Ludovikus Mailintina, Yurita Mailintina, Yurrita MARTINI Martini Martini Mose, Ria Efkelin muhammad hafiizh, muhammad Nabella, Naeluni Naufal, Hanif Zain Nia, Nia Niyatazahra, Syakira Oryza, Stefanova Panjaitan, Ribka Sabarina Paramita Boni Lestari Pipin, Apriliana Rabecca Christin Chandra Rahmani, Khansa Nabil Rahmaningsih, Ary Ribka Sabarina Panjaitan Rohmah, Ulfa Nur Sabarina, Ribka SALIM, CATHERINE HERMAWAN Setiawan, Dhea Rizkia Shinta Prawitasari Shinta Prawitasari Sibualamu, Khalida Ziah Silviani Silviani, Silviani Siti Fatimah Stefany, Rebeca Suganda, Ernawati Tobari, Mochamad Ichrom Tri Setyaningsih VERONICA VERONICA Weni Guslia Refti Yari, Yarwin Yurrita Mailintina Yurrita Mailintina Yurrita Mailintina Zahra Aurelia Zahra, Faiza Al zuariyah, siti