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All Journal Al-Tahrir: Jurnal Pemikiran Islam WIDYATAMA Kaizen : Management Systems and Industrial Engineering Journal Jurnal Midpro Indonesian Journal of Community Health Nursing Jurnal Aplikasi Ilmu Teknik Industri (JAPTI) Jurnal Muhammadiyah Manajemen Bisnis (JMMB) Jurnal Mandiri IT Jurnal Bhakti Civitas Akademika Pelita Teknologi : Jurnal Ilmiah Informatika, Arsitektur dan Lingkungan Jurnal Inkofar Journal of Applied Mechanical Engineering and Renewable Energy (JAMERE) Literasi: Jurnal Pengabdian Masyarakat dan Inovasi INJECTION: Indonesian Journal of Vocational Mechanical Engineering Literasi Kesehatan Husada: Jurnal Informasi Ilmu Kesehatan METRIK SERIAL TEKNOLOGI DAN SAINS Kocenin Jurnal Pengabdian Kepada Masyarakat Jurnal Pengembangan Ilmu dan Praktik Kesehatan Pinisi: Journal of Teacher Proffesional Enfermeria Ciencia Masyarakat Mandiri dan Berdaya
Darsini . .
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ANALYSIS OF SERVICE QUEUE SYSTEM AT BANK JATENG UNIVET OFFICE WITH WIN QSB METHOD Darsini, Darsini; Lestari, Mathilda Sri; Suprapto, Suprapto
Jurnal Inkofar Vol 9, No 2 (2025)
Publisher : Politeknik META Industri Cikarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46846/jurnalinkofar.v9i2.474

Abstract

Queueing problems at service facilities often lead to long waiting times during peak hours. At the Bank Jateng service counter located at Univet, which serves both students and surrounding residents, queue congestion frequently occurs at the beginning of the month and during certain service hours. This study aims to analyze the queueing system at the Bank Jateng Univet Office using a single-channel, single-phase (M/M/1) queueing model. The analysis was conducted using WinQSB software based on primary data collected through direct observation during operational hours and interviews with bank staff. The results show that the average customer arrival rate (λ) was 23 customers per hour, while the service rate (μ) was 26 customers per hour. The average number of customers in the system (Ls) was 11 people, with an average queue length (Lq) of 10 people. The average time spent in the system (Ws) was 0.5 hours. The service facility utilization rate (ρ) reached 88.46%, indicating a high workload level. Although the system operates under stable conditions, service capacity improvements are recommended to reduce waiting times during peak periods.
REDUCING WORK-RELATED MUSCLE PAIN THROUGH STRETCHING: A QUASI-EXPERIMENTAL COMMUNITY NURSING STUDY IN PASURUAN, INDONESIA Ana, Karisma Dwi; Kusyani, Asri; Darsini, Darsini; Putra, Kusuma Wijaya Ridi
Indonesian Journal of Community Health Nursing Vol. 11 No. 1 (2026): FEBRUARY 2026
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ijchn.v11i1.74367

Abstract

Introduction: Work-related muscle pain is a common health problem among beauty clinic workers due to prolonged standing and repetitive movements. Stretching exercises are recognized as a low-cost, non-pharmacological intervention for preventing and reducing musculoskeletal discomfort. This study aimed to evaluate and compare the effectiveness of supervised and unsupervised stretching programs in reducing muscle pain among beauty clinic workers.   Method: A quasi-experimental study employing a two-group pretest–posttest design was conducted with 84 participants recruited from two beauty clinics in Pasuruan, Indonesia. Participant selection was based on predetermined inclusion and exclusion criteria established by the researchers. At Clinic A, participants received supervised stretching exercises facilitated by a community health nurse, whereas at Clinic B, the same stretching routine was carried out independently using printed guidelines. Pain intensity was assessed using the Numeric Rating Scale (NRS) both before and after a two-week intervention period. Data analysis was performed with the Wilcoxon Signed-Rank Test and the Mann–Whitney U Test.   Result: Both groups experienced a significant reduction in muscle pain after the intervention (p < 0.001). However, Clinic A showed a greater improvement in pain reduction compared to Clinic B (p = 0.025), indicating the added benefit of professional supervision.   Conclusion: Stretching is an effective strategy for reducing work-related muscle pain, and supervision by community health nurses enhances its effectiveness. This finding supports the integration of structured stretching programs into workplace health promotion, particularly in service sectors with high physical demands. This highlights the vital role of community health nurses in workplace musculoskeletal prevention and the importance of integrating nurse-led initiatives into occupational health programs.   Keywords: Muscle pain, stretching exercise, workplace intervention, community health nursing; beauty clinic workers.
Co-Authors Aditya Prabantara, Yonatan Adji, Setyo Ahmad Musyafiq Alhanas, Mohamad Sigit Anita Rahmawati Bayu Prabowo, Bayu Dewi, Dyah Ayu Intan Permata Eko Agus Cahyono Elly Rustanti Fajar Purwanto, Fajar Hadi Purwanto, Nasrul HARIANTO, DWI Heryangga, Arrauf Hilalinnisa, Khuriyatul Iis Suwanti, Iis Indrawati Indrawati Karisma Dwi Ana Komariah, Ainur Kristyana Dananti, Kristyana Kusuma Wijaya Ridi Putra Kusuma, Ockyta Pinandita Kusyani, Asri Lactona, Iil Dwi Lestari, Mathilda Sri Maria Atik Sunarti Ekowati Muklis Nurcholic, Agung MUNIR, HENDIKA MISHBAHUL Mustaqim, Afif Nafiza, Azka Zahro Nurwijayanti Okvaldi, David Syafarudin Prasetyowati, Derita Dwi Pratama, Firmansyah Putra Putri, Nosa Eka Rahmatul Ahya Rian Prasetyo Romadhon, Fadli Nuzul Sri Haryono Sri L, Mathilda Sri Sayekti Sri Wening Suprapto Suprapto Susanto, Galih Syafitri, Nur Indah Talapessy, Yana Tri Hartanto Wahyu Purnomo, Andi Wijianto Wijianto Yuliana Yuliana Yulianto Yulianto