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EXPLORATION OF AGILE LEADERSHIP STYLE AND TRAINING ON THE PERFORMANCE OF THE FAMILY ASSISTANCE TEAM’S (TPK) WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AS AN INTERVENING VARIABLE Malasari, Diana Ruspita; Thamrin, Mohammad; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.71

Abstract

Objective: The aim of the research being developed was to test and analyze the effect of agile leadership and training on Organizational Citizenship Behavior (OCB), the effect of Organizational Citizenship Behavior (OCB) on the performance of Family Assistance Team cadres, and the effect of agile leadership and training on the performance of Family Assistance Team cadres both directly and indirectly with Organizational Citizenship Behavior (OCB) as an intervening variable. Method: Research design used descriptive and quantitative research methods. The research population was the entire Team 1 Cadre of the Family Assistance Team in 50 Villages/Subdistricts of Stunting Locus in Jember Regency, totaling 150 people. The sampling method used a saturated sampling technique (census). The data analysis technique used is Partial Least Square (PLS) using the WarpPLS 7.0 application. Results: Findings research shown that agile leadership and training has significant effect on the Organizational Citizenship Behavior (OCB). Organizational Citizenship Behavior (OCB) has significant effect on the performance of Family Assistance Team cadres. Agile leadership and training has significant effect on the performance of Family Assistance Team cadres both directly and indirectly with Organizational Citizenship Behavior (OCB) as an intervening variable. Novelty: This research is a development of theory and similar previous research which is reference material as a reference to compare whether previous research and theory can be used as a reference in improving performance in different places.
THE EFFECT OF THE SERVANT LEADERSHIP STYLE ON THE PERFORMANCE OF REGIONAL ORGANIZATIONS THROUGH THE CORE VALUES OF COMPETENT ASN AS AN INTERVENING VARIABLE Fajar, Evi Triana Nurul; Thamrin, Mohammad; Supeni, Retno Endah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.130

Abstract

Objective: This research aims to analyze the effect of servant leadership style on the organization performance through the core value of competence as an intervening variable. Method: This research uses descriptive and quantitative research methods. The population to be studied is all staff of Regional Apparatus Organizations in Jember Regency, total 461 people. The number of samples used was 109 respondents and the sampling technique was nonprobability sampling with purposive sampling technique. Hypothesis testing in this research uses Structural Equation Modeling (SEM) with the WarpPLS statistical tool. Results: Findings of this research state that servant leadership style has a significant effect on the core value of competence and the organization performance. Core value of competence has significant effect on the organizational performance. The servant leadership style has a significant effect on employee performance through the core value of competence. Novelty: This research uses a model of the influence of servant leadership style on organization performance by involving the core value of competence as mediator or intervening. Thus, this model is the answer to the existing research gap related to organizational performance.
ANALYSIS OF HEALTH SERVICE QUALITY AND PATIENT VALUES ON REVISIT INTEREST THROUGH OUTPATIENT SATISFACTION AT TAMANAN HEALTH CENTER Damayanti, Nia; Herlambang, Toni; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.184

Abstract

Objective : This study aims to analyze the influence of service quality and perceived value on patient satisfaction and revisit intention in the context of outpatient services at Tamanan Community Health Center, Bondowoso. The research further examines the mediating role of patient satisfaction in the relationship between service quality, perceived value, and revisit intention. Understanding these relationships is critical to improving patient-centered care and fostering long-term patient loyalty. Method : This explanatory quantitative study involved 100 respondents, determined through Slovin's formula, with accidental sampling as the sampling technique. Data were collected using questionnaires, observations, and literature review, while both primary and secondary data were utilized. Structural Equation Modeling (SEM) with WarpPLS 8.0 software was employed to test hypotheses and evaluate the relationships between variables, including service quality, perceived value, patient satisfaction, and revisit intention. Results : The findings reveal that service quality and perceived value significantly influence patient satisfaction and revisit intention. Additionally, patient satisfaction serves as a significant mediating variable, strengthening the impact of service quality and perceived value on revisit intention. This indicates that improving service quality dimensions such as reliability, responsiveness, empathy, and ensuring patients perceive high value can enhance satisfaction and loyalty toward healthcare services. Novelty : This study offers a novel perspective by integrating service quality, perceived value, and patient satisfaction as predictors of revisit intention in a primary healthcare setting, particularly in a rural area with unique resource limitations. The findings highlight the importance of tailoring healthcare service strategies to address both tangible and emotional aspects of patient care, providing valuable insights for healthcare providers and policymakers.
IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON PATIENT LOYALTY MEDIATED BY CUSTOMER BONDING AT PUSKESMAS JELBUK JEMBER Anggraeni, Reni Septa; Haris Hermawan; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.207

Abstract

Objective: The community members who use healthcare services at the puskesmas are expected to show commitment to the services provided by the puskesmas. This commitment is one form of patient loyalty. Patient loyalty is crucial because the puskesmas is a primary healthcare facility responsible for providing basic services to both patients enrolled in the BPJS Health program and the general public. Novelty research is the development of a research model that uses customer bonding variables as an intervening variable which has not been developed by previous researchers. Method: The study population consisted of BPJS patients who visited Puskesmas Jelbuk during 2024. Sampling was done using the saturated sampling method with 100 respondents. Data analysis techniques using SEM PLS. Results: The results showed: (1) CRM had a positive and significant influence on patient loyalty. (2) Customer bonding had a positive and significant influence on patient loyalty. (6) The indirect effect test showed a positive and significant influence of CRM on patient loyalty through customer bonding.
THE RELATIONSHIP BETWEEN PATIENT SATISFACTION AND THE QUALITY OF SERVICES INGENERAL HOSPITAL OF MUHAMMADIYAH UNIVERSITY OF JEMBER Suryani, Yulita Erma; Toni Herlambang; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.222

Abstract

Objective: The purpose of this study was to determine the relationship between patient satisfaction with the quality of nursing services at the Muhammadiyah University General Hospital Jember. Method: The research methodology used a cross sectional research design with the type of correlation test. The sample of this study used quota sampling with a total of 84 respondents. Using Chi-Square statistics with a p-value of less than 0.05. Results: Research findings showed that the quality of nursing services with good quality and patient satisfaction with satisfied quality. The result of the Chi-Square Test is p = 0.020 and the contingency coefficient is 0.374. Based on the results of the study, there is a stronger relationship between the Quality of Nursing Services in clinics in Jember province with Hospitalized Patients. Novelty: Satisfaction is a model of balancing between expectations (performance standards that must be followed) with the actual performance performed by employees, as well as the subjective value satisfaction expressed by patients after receiving health services. Nursing service quality is an important component for health care institutions to meet the needs and expectations of patients. Good quality nursing services will increase client satisfaction. It is expected that this study will increase the willingness of hospital staff to provide patient care.
Penentuan Nilai Aset Dan Metode Depresiasi Aset SMA Muhammadiyah 3 Jember Berbasis Nilai-Nilai Keislaman Aspirandi, Rendy Mirwan; Thamrin, Mohammad; Satoto, Eko Budi; Halim, Moh; Sahida, Ayunda Septia Wulandari; Wulandari, Dwi Agustin
Abdi Panca Marga Vol 4 No 1 (2023): Jurnal Abdi Panca Marga Edisi Mei 2023
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Universitas Panca Marga Probolinggo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/abdipancamarga.v4i1.1366

Abstract

Assets are the most important part of an entity, both private and state entities (Sarikadarwati et al., 2022). Asset data owned by an entity becomes the basis for assessing the development of the entity concerned. Assets are also the basis for determining the size of an entity. In fact, SMA Muhammadiyah 3 Jember has not optimally implemented asset recording. Therefore, determining the value of assets and the method of depreciating assets is needed by SMA Muhammadiyah 3 Jember. This community service method is carried out online and offline (blended learning). The mentoring process takes about 6 months. The result of the dedication is that the asset officers of SMA Muhammadiyah 3 Jember understand the method of valuation of assets and depreciation that are treated for each asset at SMA Muhammadiyah 3 Jember. The asset valuation method used is based on acquisition cost. The depreciation or depreciation method used is the straight-line method which is relatively simple and easy to understand. The economic age of Muhammadiyah 3 Jember High School assets is based on tax regulations Regulation of the Minister of Finance of the Republic of Indonesia Number 11/PMK.010/2020 concerning Income Tax Facilities for Investment in Certain Business Fields and/or in Certain Regions.
PENDAMPINGAN PENGELOLAAN KEUANGAN DAN MANAJEMEN AMAL USAHA MUHAMMADIYAH BIDANG PENDIDIKAN KABUPATEN JEMBER BERBASIS NILAI-NILAI KEISLAMAN Aspirandi, Rendy Mirwan; Thamrin, Mohammad; Satoto, Eko Budi; Halim, Moh.; Dewi, Nindi Kumala; Anggraeni, Novi
Abdi Panca Marga Vol 5 No 1 (2024): Jurnal Abdi Panca Marga Edisi Mei 2024
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Universitas Panca Marga Probolinggo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/abdipancamarga.v5i1.1885

Abstract

Financial management in an entity is very important, both business and non-business entities. Well-managed finances are the key to healthy entity management (Rodiah et al., 2020). The phenomenon of decreasing the number of AUMDik students in Jember Regency occurred in several schools. This phenomenon must not be allowed to drag on. The problem of decreasing the number of students in several AUMDiks occurs partly because of unhealthy financial management in the AUMDiks concerned (Pituringsih et al., 2020). To overcome and anticipate the continued decline in the number of students in several AUMDik in Jember Regency (Dewi & Renggana, 2022), the Community Service Team has prepared a cutting-edge breakthrough, namely a follow-up activity in the form of assistance in preparing financial reports and managing management through a system provided by PP Muhammadiyah can help AUMDik monitor the financial condition of the AUMDik concerned. This community service method is carried out. Activities are carried out online and offline (blended learning). Online implementation using the Zoom Meeting Application. The community service team will carry out initial observations at SD Muhammadiyah 1 Jember, SMA Muhammadiyah 3 Jember, SD Muhammadiyah 7 Semboro, SD Muhammadiyah 1 Balung and MI Muhammadiyah 3 Wonoasri. The process of implementing the service begins with the presentation of general material regarding AUM financial management, material on the input process in the SIAS financial system from MMT and finally assistance with the financial management process. The presentation of AUM's financial management material generally discusses AUM's goals in carrying out healthy financial management, tips for success in managing AUM's finances and techniques for increasing the number of students. The material on the process of inputting financial data in the SIAS system discusses the steps on how to create school profile data, the required account name data, grouping accounts according to the type of account in the system, how to fill in the balances for each account, determining the type of asset and preparing reports finance. The mentoring process starts with assistance in filling out the school profile and filling in each account in SIAS. References Ariesta, C., & Nurhidayah, F. (2020). Penerapan Penyusunan Laporan Keuangan Neraca Berbasis SAK-ETAP Pada UMKM. Jurnal Akuntansi, 9(2), 194–203. https://doi.org/10.37932/ja.v9i2.142 Cahyono, D. (2020). Kapasitas Sumber Daya Manusia, Pemanfaatan Teknologi Informasi Dan Pengendalian Intern Terhadap Nilai Informasi Pelaporan Keuangan. International Journal OF Social Science AND Business, 4(1), 116–122. Dahrani, D., Saragih, F., & Ritonga, P. (2022). Model Pengelolaan Keuangan Berbasis Literasi Keuangan dan Inklusi Keuangan : Studi pada UMKM di Kota Binjai. Owner, 6(2), 1509–1518. https://doi.org/10.33395/owner.v6i2.778 Dewi, L., & Renggana, R. M. (2022). Pendampingan Pengelolaan Keuangan Masjid Untuk Peningkatan Akuntabilitas Sosial. Jurnal Ilmiah Pangabdhi, 8(2), 96–100. https://doi.org/10.21107/pangabdhi.v8i2.16730 Kompas.com. (2022). Siswa SD Muhammadiyah 4 Surabaya “Study Tour” ke Jepang, Berapa Biayanya? Halaman all - Kompas.com. Https://Www.Kompas.Com/Tren/Read/2023/06/13/133000565/Siswa-Sd-Muhammadiyah-4-Surabaya-Study-Tour-Ke-Jepang-Berapa-Biayanya-?Page=all. https://www.kompas.com/tren/read/2023/06/13/133000565/siswa-sd-muhammadiyah-4-surabaya-study-tour-ke-jepang-berapa-biayanya-?page=all Lazismu Jatim. (2023). AUM se-Jatim. Https://Info.Lazismujatim.Org/Aum-Se-Jatim/. https://info.lazismujatim.org/aum-se-jatim/ Niati, A., Suhardjo, Y., Wijayanti, R., & Hanifah, R. U. (2019). Pelatihan Pengelolaan Manajemen Keuangan dan Pelaporan Keuangan Akuntansi Pesantren bagi Pengelola Yayasan Pondok Pesantren X di Kota Semarang. Jurnal Surya Masyarakat, 2(1), 76. https://doi.org/10.26714/jsm.2.1.2019.76-79 Pituringsih, E., Herwanti, R. T., & Handajani, L. (2020). Penyuluhan dan Pedampingan Penyusunan Pengelolaan Keuangan Panti Asuhan “Darus - Shiddiqien NW” Mertak Paok, Desa Mekar Bersatu Kecamatan Batukliang Kabupaten Lombok Tengah. Jurnal Gema Ngabdi, 2(3), 285–292. https://doi.org/10.29303/jgn.v2i3.116 Ariesta, C., & Nurhidayah, F. (2020). Penerapan Penyusunan Laporan Keuangan Neraca Berbasis SAK-ETAP Pada UMKM. Jurnal Akuntansi, 9(2), 194–203. https://doi.org/10.37932/ja.v9i2.142 Cahyono, D. (2020). Kapasitas Sumber Daya Manusia, Pemanfaatan Teknologi Informasi Dan Pengendalian Intern Terhadap Nilai Informasi Pelaporan Keuangan. International Journal OF Social Science AND Business, 4(1), 116–122. Dahrani, D., Saragih, F., & Ritonga, P. (2022). Model Pengelolaan Keuangan Berbasis Literasi Keuangan dan Inklusi Keuangan : Studi pada UMKM di Kota Binjai. Owner, 6(2), 1509–1518. https://doi.org/10.33395/owner.v6i2.778 Dewi, L., & Renggana, R. M. (2022). Pendampingan Pengelolaan Keuangan Masjid Untuk Peningkatan Akuntabilitas Sosial. Jurnal Ilmiah Pangabdhi, 8(2), 96–100. https://doi.org/10.21107/pangabdhi.v8i2.16730 Kompas.com. (2022). Siswa SD Muhammadiyah 4 Surabaya “Study Tour” ke Jepang, Berapa Biayanya? Halaman all - Kompas.com. Https://Www.Kompas.Com/Tren/Read/2023/06/13/133000565/Siswa-Sd-Muhammadiyah-4-Surabaya-Study-Tour-Ke-Jepang-Berapa-Biayanya-?Page=all. https://www.kompas.com/tren/read/2023/06/13/133000565/siswa-sd-muhammadiyah-4-surabaya-study-tour-ke-jepang-berapa-biayanya-?page=all Lazismu Jatim. (2023). AUM se-Jatim. Https://Info.Lazismujatim.Org/Aum-Se-Jatim/. https://info.lazismujatim.org/aum-se-jatim/ Niati, A., Suhardjo, Y., Wijayanti, R., & Hanifah, R. U. (2019). Pelatihan Pengelolaan Manajemen Keuangan dan Pelaporan Keuangan Akuntansi Pesantren bagi Pengelola Yayasan Pondok Pesantren X di Kota Semarang. Jurnal Surya Masyarakat, 2(1), 76. https://doi.org/10.26714/jsm.2.1.2019.76-79 Pituringsih, E., Herwanti, R. T., & Handajani, L. (2020). Penyuluhan dan Pedampingan Penyusunan Pengelolaan Keuangan Panti Asuhan “Darus - Shiddiqien NW” Mertak Paok, Desa Mekar Bersatu Kecamatan Batukliang Kabupaten Lombok Tengah. Jurnal Gema Ngabdi, 2(3), 285–292. https://doi.org/10.29303/jgn.v2i3.116 Qomariah, N. (2012). Pengaruh kualitas layanan dan citra institusi terhadap kepuasan dan loyalitas pelanggan (studi pada universitas muhammadiyah di Jawa Timur). In Jurnal Aplikasi Manajemen (Vol. 10, Issue 1, pp. 177–187). Rodiah, S., Satria, W., Putri, A. A., Azmi, Z., Suci, R. G., & Marlina, E. (2020). Akuntabilitas Pengelolaan Keuangan Pada Pondok Pesantren Bahrul Ulum Pantai Raja Kampar. COMSEP: Jurnal Pengabdian Kepada Masyarakat, 1(1), 134–138. Tatik Amani. (2018). Penerapan SAK-EMKM Sebagai Dasar Penyusunan Laporan Keuangan UMKM (Studi Kasus di UD Dua Putri Solehah Probolinggo). ASSETS: Jurnal Ilmiah Akuntansi, Keuangan Dan Pajak, 2(2), 12–20.
EXPLORING THE NEXUS BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT (CRM), CUSTOMER BONDING, PATIEN SATISFACTTION AND PATIENT LOYALTY Reni Septa Anggraeni; Haris Hermawan; Mohammad Thamrin
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 3 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i3.3597

Abstract

Loyalty is very important because the health center (Puskesmas) is a primary healthcare facility that provides basic services, both for patients enrolled in the BPJS Kesehatan program and for the general public. Patient loyalty depends on the implementation of customer relationship management and the creation of customer bonding, which will foster patient satisfaction. This study aims to examine the influence of customer relationship management and customer bonding on loyalty mediated by satisfaction. The research population consists of all patients visiting the health center from January to December 2024. The number of respondents is determined using Slovin's formula, totaling 100 individuals. The method used is partial least squares for analyzing the outer model and inner model tests. The results of the direct influence tests indicate that: CRM has a positive and significant effect on patient satisfaction, customer bonding has a positive and significant effect on patient satisfaction, CRM has a positive and significant effect on patient loyalty, customer bonding has a positive but not significant effect on patient loyalty, and patient satisfaction has a positive and significant effect on patient loyalty. The indirect effect test shows that patient satisfaction plays a positive and significant role in strengthening the influence of CRM on patient loyalty, and patient satisfaction also plays a positive and significant role in strengthening the influence of customer bonding on patient loyalty.
ANALYSIS OF SUPPLEMENTARY FOOD PROVISION AND NUTRITIONAL COUNSELING THROUGH HEALTH PROGRAMS TARGETING NUTRITIONAL IMPROVEMENT IN TODDLER CHILDREN (A STUDY AT TAMANAN BONDOWOSO HEALTH CENTER) Nia Damayanti; Toni Herlambang; Mohammad Thamrin
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 3 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i3.3623

Abstract

The main issue related to malnutrition is parental knowledge. Education also affects parents' mindset regarding health issues. Higher education levels among parents influence their ability to correctly receive or understand information about maintaining their own health and that of their children, especially in providing adequate nutrition. Parents who are sensitive to education will strive to seek information to enhance their knowledge. Malnutrition issues generally occur in children of preschool age. This research was conducted at the Tamanan Health Center with the aim of testing and analyzing the influence of service quality and facilities on patient satisfaction, mediated by the competence of the staff. The research subjects were parents with preschool children participating in nutrition service programs at both the Tamanan Health Center and the integrated health posts (Posyandu) within the Tamanan Health Center's working area. The study was conducted from March to May 2025, involving 140 respondents. The results show that the provision of supplementary food has a positive and significant impact on the health program for preschool children at the Tamanan Health Center. Nutritional counseling has a positive effect but is not significant for the health program at the Tamanan Health Center. The provision of supplementary food positively impacts but is not significant for the nutritional improvement targets for preschool children at the Tamanan Health Center. Nutritional counseling positively and significantly affects the nutritional improvement targets for preschool children at the Tamanan Health Center in Bondowoso. The health program positively and significantly influences the nutritional improvement targets for preschool children at the Tamanan Health Center in Bondowoso. The provision of supplementary food has a positive and significant effect on nutritional improvement targets through the health program at the Tamanan Health Center in Bondowoso. Nutritional counseling has a positive effect but is not significant for the nutritional improvement targets through the health program at the Tamanan Health Center in Bondowoso.
A Political Communication Analysis of Prabowo Subianto's First Official Speech Ageng Soeharno; Mohammad Thamrin; Edhi Siswanto
POLITICO Vol. 25 No. 2 (2025): JURNAL POLITICO FISIPOL
Publisher : Universitas Muhammadiyah Jember Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/politico.v25i2.4134

Abstract

Political communication is a method used by political figures to convey messages to the public about power, government, and public policy in order to influence their beliefs, behavior, and attitudes toward politics in order to achieve specific political goals. Likewise, for a large country like Indonesia, the political communication of an elected and newly inaugurated president is a highly significant topic of discussion. As a country undergoing a presidential transition, the new president's welcome is likely to be crucial for the continuity of the nation and state within the Unitary State of the Republic of Indonesia. The words spoken by a president at his inauguration are invaluable for his future work plans after his inauguration. Some words carry profound meaning that deserve further study as lessons for all of us, so that the world knows that these words have significance as a president's work plan and work patterns in leading this great nation. Thus, the continuity of national life can be seen in President Prabowo Subianto's inaugural speech. Essentially, if we examine the speech closely, we will find many ambiguous sentences that require further study. In this article, all these ambiguous sentences will be studied and examined further so that their meaning is clear.