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All Journal JAM : Jurnal Aplikasi Manajemen JMD: Jurnal Riset Manajemen & Bisnis Dewantara JURNAL MANAJEMEN DAN BISNIS INDONESIA Performance : Jurnal Bisnis dan Akuntansi Jurnal Pengabdian Masyarakat Bumi Raflesia Jurnal Sains Manajemen dan Bisnis Indonesia BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) JIWAKERTA: Jurnal Ilmiah Wawasan Kuliah Kerja Nyata Jurnal Abdi Panca Marga Journal MISSY (Management and Business Strategy) Journal Of Humanities Community Empowerment Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan MEDIAKOM : Jurnal Ilmu Komunikasi Jurnal Pengabdian Masyarakat Manage Interelasi Humaniora Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Proceeding of International Conference on Social Science and Humanity
Thamrin, Mohammad
Universitas Muhammadiyah Jember
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EXPLORING THE NEXUS BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT (CRM), CUSTOMER BONDING, PATIEN SATISFACTTION AND PATIENT LOYALTY Reni Septa Anggraeni; Haris Hermawan; Mohammad Thamrin
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 3 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i3.3597

Abstract

Loyalty is very important because the health center (Puskesmas) is a primary healthcare facility that provides basic services, both for patients enrolled in the BPJS Kesehatan program and for the general public. Patient loyalty depends on the implementation of customer relationship management and the creation of customer bonding, which will foster patient satisfaction. This study aims to examine the influence of customer relationship management and customer bonding on loyalty mediated by satisfaction. The research population consists of all patients visiting the health center from January to December 2024. The number of respondents is determined using Slovin's formula, totaling 100 individuals. The method used is partial least squares for analyzing the outer model and inner model tests. The results of the direct influence tests indicate that: CRM has a positive and significant effect on patient satisfaction, customer bonding has a positive and significant effect on patient satisfaction, CRM has a positive and significant effect on patient loyalty, customer bonding has a positive but not significant effect on patient loyalty, and patient satisfaction has a positive and significant effect on patient loyalty. The indirect effect test shows that patient satisfaction plays a positive and significant role in strengthening the influence of CRM on patient loyalty, and patient satisfaction also plays a positive and significant role in strengthening the influence of customer bonding on patient loyalty.
ANALYSIS OF SUPPLEMENTARY FOOD PROVISION AND NUTRITIONAL COUNSELING THROUGH HEALTH PROGRAMS TARGETING NUTRITIONAL IMPROVEMENT IN TODDLER CHILDREN (A STUDY AT TAMANAN BONDOWOSO HEALTH CENTER) Nia Damayanti; Toni Herlambang; Mohammad Thamrin
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 3 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i3.3623

Abstract

The main issue related to malnutrition is parental knowledge. Education also affects parents' mindset regarding health issues. Higher education levels among parents influence their ability to correctly receive or understand information about maintaining their own health and that of their children, especially in providing adequate nutrition. Parents who are sensitive to education will strive to seek information to enhance their knowledge. Malnutrition issues generally occur in children of preschool age. This research was conducted at the Tamanan Health Center with the aim of testing and analyzing the influence of service quality and facilities on patient satisfaction, mediated by the competence of the staff. The research subjects were parents with preschool children participating in nutrition service programs at both the Tamanan Health Center and the integrated health posts (Posyandu) within the Tamanan Health Center's working area. The study was conducted from March to May 2025, involving 140 respondents. The results show that the provision of supplementary food has a positive and significant impact on the health program for preschool children at the Tamanan Health Center. Nutritional counseling has a positive effect but is not significant for the health program at the Tamanan Health Center. The provision of supplementary food positively impacts but is not significant for the nutritional improvement targets for preschool children at the Tamanan Health Center. Nutritional counseling positively and significantly affects the nutritional improvement targets for preschool children at the Tamanan Health Center in Bondowoso. The health program positively and significantly influences the nutritional improvement targets for preschool children at the Tamanan Health Center in Bondowoso. The provision of supplementary food has a positive and significant effect on nutritional improvement targets through the health program at the Tamanan Health Center in Bondowoso. Nutritional counseling has a positive effect but is not significant for the nutritional improvement targets through the health program at the Tamanan Health Center in Bondowoso.
PENDAMPINGAN PERANCANGAN SISTEM INFORMASI AKUNTANSI PADA SPBU UNIVERSITAS MUHAMMADIYAH JEMBER BERBASIS NILAI-NILAI KEISLAMAN Aspirandi, Rendy Mirwan; Halim, Moh.; Thamrin, Mohammad; Satoto, Eko Budi
Jurnal Pengabdian Masyarakat Bumi Rafflesia Vol. 5 No. 1 (2022): Jurnal Pengabdian Kepada Masyarakat Bumi Raflesia
Publisher : Universitas Muhammadiyah Bengkulu

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Abstract

Sistem Informasi Akuntansi menjadi isu penting dalam beberapa tahun belakangan. Sebuah perusahaan dapat berkembang dengan baik apabila perusahaan tersebut telah menerapkan pengambilan keputusan berbasis teknologi informasi (Djanegara et al., 2018). Perputaran persediaan yang besar membuat kebutuhan akan sistem informasi akuntansi sangat tinggi (Bui & Nguyen, 2021). PT. Tunas Harapan Situbondo SPBU 55.683.15 Universitas Muhammadiyah Jember belum mengadopsi pelaporan keuangan berbasiskan teknologi informasi (proses pelaporan keuangan masih menggunakan bantuan microsoft excel. Metode pengabdian masyarakat ini dilaksanakan secara daring dan luring (blended learning). Proses pelaksanaan pendampingan sekitar 6 bulan. Hasil dari pengabdian masyarakat ini adalah penyusunan laporan keuangan berbasiskan aplikasi keuangan, yaitu: Zahir Accounting. Laporan keuangan yang dihasilkan berbasis aplikasi keuangan lebih bersifat transparan, reliabel dan akurat. Keyword: Pendampingan, SPBU dan Sistem Informasi Akuntansi
Pendampingan Penyusunan Laporan Keuangan Pada PT. Tunas Harapan Situbondo (Sebagai Upaya Menciptakan Good Corporate Governance) Halim, Moh.; Thamrin, Mohammad; Satoto, Eko Budi; Aspirandi, Rendy Mirwan
Jurnal Pengabdian Masyarakat Bumi Rafflesia Vol. 5 No. 3 (2022): Jurnal Pengabdian Kepada Masyarakat Bumi Raflesia
Publisher : Universitas Muhammadiyah Bengkulu

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Abstract

SPBU Situbondo ini di bawah PT. Tunas Harapan Situbondo, yang selanjutnya disebut SPBU Tunas Harapan Situbondo (SPBU THS). Pada SPBU THS belum terdapat SDM yang mumpuni dalam proses penyusunan lapran keuangan. Pada proses penyusunan lapran keuangan sangat dibutuhkan SDM yang cakap akuntansi, supaya tahapan penyusunan laporan keuangan dan penetapan metode akuntansi di dalamnya tidak terdapat kesalahan (Seto, 2022). Lokasi SPBU THS berada di Krojan Timur, Klatakan, Kec. Kendit, Kabupaten Situbondo, Jawa Timur 68352. Proses pendampingan penyusunan laporan keuangan ini dimulai pada Bulan Januari 2022. Durasi pendampingan penyusunan laporan keuangan ini selama 3 bulan, yaitu dari Bulan Januari 2022 sampai April 2022. Metode yang digunakan dalam pemecahan permasalahan adalah metode ceramah dan pendampingan secara langsung di lokasi. Pada proses pendampingan, tim pendamping mengajari dan mengawasi langsung para pegawai admin SPBU THS dalam menyusun Laporan Keuangan. Proses ini sangat bermanfaat bagi pegawai admin ketika mereka mengalami kesulitan dalam mencatat suatu transaksi dalm kejadian yang tidak biasa terjadi, misalnya pada saat itu terjadi transaksi non tunai yang dilakukan oleh mitra pelanggan dari SPBU THS, pegawai admin sedikit bingung dalam pengakuan pendapatannya. Pegawai Admin SPBU THS merasakan manfaat yang besar dari diselenggarakannya proses pendampingan penyusunan laporan keuangan ini. Berbagai pengetahuan dan pengalaman diberikan oleh tim pendaping kepada pegawai admin SPBU THS. Kata Kunci: SPBU THS, Pelaporan Keuangan, SDM
Co-Authors Abadi Sanosra Adriani, Sri Wahyuni Ahmad Sulaiman Anggraeni, Novi Anggraeni, Reni Septa Aspirandi, Rendy Mirwan Asroful Abidin Asyidiq, Mohammad Madya Ayu, Chotijah Retnoning Ayu, Ira Porbonovitaning Dewi, Herlyana Dewi, Nindi Kumala Dinda Suci Pramesti Eko Budi Satoto Fajar, Evi Triana Nurul Halim, Moh Hanafi Haris Hermawan Haris Hermawan Herlambang, Toni Ida Ayu Putu Sri Widnyani Karjono, K Lady Vetarisa Maharani Laksono, Teguh Tri Malasari, Diana Ruspita Malik , M. Musthabiq Dzikril Manan Suhadi Martin, Ni Nyoman Putu Martini, Ni Nyoman Putu Moh. Halim Mukhlis Faruqi Nia Damayanti Nia Damayanti, Nia Noviansyah, Nafa Nadzilla Nuril Indah Dina Lasiyama Nurul Qomariah Nusanto , Baktiawan Putri, Novinda Sabilla Reni Septa Anggraeni Retno Catur Kusuma Dewi Retno Endah Supeni Risa Martha Muliasari Riyanto Setiawan Suharsono Rizal Farnas Taqiuddin Rusgianto Sahida, Ayunda Septia Wulandari Samsuryaningrum, Ira Puspitadewi Sarwito Sarwito Sarwito, Sarwito Suryani, Yulita Erma Toni Herlambang Toni Herlambang Wulandari, Dwi Agustin Zainudin Hassan