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All Journal KONSELI: Jurnal Bimbingan dan Konseling (E-Journal) Jurnal Akuntansi Multiparadigma SEEIJ (Social Economics and Ecology International Journal) Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT EDUMATIC: Jurnal Pendidikan Informatika Jurnal Ilmiah Keperawatan JAIM (Jurnal Abdi Masyarakat) NURSING UPDATE JURNAL ILMIAH ILMU KEPERAWATAN Jurnal Ilmiah Keperawatan Imelda JURNAL USM LAW REVIEW Jurnal ABM Mengabdi Journal of Community Development Teknik: Jurnal Ilmu Teknik dan Informatika Akuntansi Bisnis & Manajemen (ABM) Ahmar Metastasis Health Journal (AMHJ) International Journal Administration, Business & Organization Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen Revenue Journal: Management and Entrepreneurship Jurnal Pengabdian Kepada Masyarakat JABI: Jurnal Abdimas Bhakti Indonesia Jurnal Abdimas International Journal of Active Learning Edu Elektrika Journal Jurnal Akuntansi Kontemporer Jurnal Info Kesehatan
Sonhaji Sonhaji
STIE Malangkucecwara Malang
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : KONSELI: Jurnal Bimbingan dan Konseling (E-Journal)

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Resilience of health workers in improving the quality of digital-based services: an Islamic community development perspective Sudirahayu, Ika; Ghozali, Bahri; Tadjuddin, Nilawati; Sonhaji, Sonhaji
KONSELI: Jurnal Bimbingan dan Konseling (E-Journal) Vol 11 No 2 (2024): KONSELI : Jurnal Bimbingan dan Konseling (E-journal)
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/kons.v11i2.22642

Abstract

: The government is currently encouraging the use of digital technology to improve the quality of health services as a whole. Digital technology has the potential to optimize public health services by increasing efficiency, accessibility, and quality of service. However, along the way, digital-based health services are not easy to implement, there are changes in the work culture of the organization and resistance from users. In this case, resilience is needed, namely the ability of individuals to adapt to environmental changes, survive pressure and challenges, or the ability to overcome difficulties faced, especially in the face of continuous change in the context of a digital health service system. The resilience of health workers not only includes technical aspects, but also ethical values that are in accordance with Islamic teachings. From the perspective of developing an Islamic society, the quality of service must be in line with Islamic ethical and moral values. The purpose of this study is to describe how resilience impacts on improving the quality of digital-based services with a special emphasis on the Islamic community development approach. This study uses a descriptive qualitative method. Data were collected through in-depth interviews with health workers who provide digital-based services, and patients who receive services in outpatient installations, as well as observation and documentation. The results of the study indicate that the resilience of health workers can make a positive contribution to the quality of digital-based health services. The digitalization program can be optimized by implementing the stages of Islamic community development. The community is greatly helped to obtain health services. The novelty of this article lies in the combination of the concept of health worker resilience with the Islamic community development approach in improving the quality of digital-based health services.
Co-Authors Abdul Kadir Usri, Abdul Kadir Adi Pramono Agow, Liana Lidia AJI, BAYU Amrulloh, Ilham Barry Anang Amir Kusnanto Anang Amir Kusnanto Andiani, Lidia Annisa Dini Fathonah Ar-Ridho, Bayu Rahmiyarto Arief, Ulfah Mediaty Arief Atmoko, Dwi Aulia, Fatriana Dwi Bambang Haryadi Bunyamin Bunyamin Bunyamin Bunyamin Dani, Yulina Anggi Mawar Darti Djuharni Djafri, Taufik Djoko Sugiono Driana Leniwati Dwi Kustriyanti Edi Kurniawan Eko Supraptono Endah Pujiastuti Ernawati, Anik Fathonah, Annisa Dini Fery Agusman Fery Agusman Motuho Mendrofa Ghozali, Bahri Hakim, Sandy Maulana Nur Hakim Hanif Mauludin Hedher Tuakia Hidayattullah, Ardhana Luthfi Indraswari, Yulita Irawan Budi Prasetyo Kartika, Catharina Vira Khumaedi, Muhammmad Kuncahyo, Adhin Achmad Kurniawan, Galang Wahid Kusnanto, Anang Amir Lidia Andiani Lidia Andiani Linda Kusumawati Listiyaningsih, Agus Moh. Syadeli Mohamad Irfan, Mohamad Mohammad Syadeli Mohammad Syadeli Munfariqoh, Siti Muslichah Muslichah Musrifah Musrifah, Musrifah Nayyiroh, Lutfiatun Nilawati Tadjuddin Nissa, Khoirun Nugroho, Haries Anom Susetyo Aji Nunung Suzana Widiyanti Nur Alimin Azis Nur Alimin Aziz Nursaid Ong, Leonnard Prajoga, Uke Prastiwi, Fitria Hardiyanti Putri, Tiara Regina Rahayu, Iin Werdining Ramadhan, Ikfal Ramadhan Retno Apriliyanti Rimi Gusliana Mais Rina Apriliani Rizal Fauzi Said Sunardiyo Sani Pratiwi, Alya Saputra, Achbar Adi Sawitry, Sawitry Sa’adah, Lailatus Siahaya, Selgia Sigarlaki, Heni Siti Munfariqoh Siwi Dyah Ratnasari Siwi Ratna Soedarsono, Arybowo Sri Hartati Sri Lestari Sri Sayekti Sriningsih Sriningsih, Sriningsih Sudirahayu, Ika Sugiharto, Didik Priyo Suhartoyo Suhartoyo, Suhartoyo Sukamta, Sri Sukamta Sukrina, Nur Fitri Sukrina Sunarto Sunarto Sunarto Sunarto Sunarto Sunarto Tachjudin Tachjudin Tukiman Tukiman Tumirin Uke Prajoga Uke Prayoga Yeri Sutopo Yupono Bagyo