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KUALITAS PELAYANAN PUBLIC SAFETY CENTER PADA PUSAT PELAYANAN KESELAMATAN TERPADU DINAS KESEHATAN PROVINSI SULAWESI TENGAH Damaris Damaris; Abdul Rivai; Muh Nawawi
JURNAL ILMIAH RESEARCH AND DEVELOPMENT STUDENT Vol. 2 No. 2 (2024): Juni
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jis.v2i2.791

Abstract

This research purpose is to analyze the “ Serving Quality of public Safety Center At Integrated Healthy Service, Healthy Dines Central Sulawesi Province. The writer use the service quality theory which stated by Zeithaml-Paraurman-Berry (1990).He stated that there are five (5) dimension to measure the service quality,they are tangables, reliability,responsiveness,assurance and empathy. The quality research in its method which brought out a descriptive data through an interview to a respondent. The research located in UPT. Of Public Safety Center At Integrated Healthy Service, Healthy Dines Central Sulawesi Province and also at user of PSC 119 house. There are 4 informants who gives the service and 3 informants who has its service, so there are 7 people totally. Interview,observation and documentation are used for its data collection. Then, The results of the research show that the quality of Public Safety Center services at the Integrated Safety Service Center of the Central Sulawesi Provincial Health Service from the tangible dimension is not good where the facilities and infrastructure supporting PSC 119 in providing services are not adequate, the responsiveness dimension is also not good where there are still service users who say that the officers slow in responding to service users, while the dimensions of Reliability, Assurance and Empathy are good
SWOT Analysis as an Organizational Development Strategy for Morowali Regency Rivai, Abdul; Rahmayanti Rivai, Dian
International Journal of Social Science, Education, Communication and Economics (SINOMICS JOURNAL) Vol. 2 No. 5 (2023): December
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sj.v2i5.225

Abstract

This research aims to analyze SWOT as a strategy for organizational development in Morowali Regency. This research uses a combined approach between qualitative methods to gain a comprehensive understanding of the SWOT factors that influence organizations. Purposive sampling technique was used to determine informants, involving government officials, organizational members, stakeholders and related experts who have in-depth knowledge of Morowali Regency. Data collection was carried out through direct observation, interviews and document study. The data collected includes the opinions, views, experiences of informants, as well as numerical data related to the organization and SWOT factors. Data analysis was carried out using the SWOT analysis method which identifies and analyzes the strengths, weaknesses, opportunities and threats faced by Morowali Regency. The results of the SWOT analysis will provide a comprehensive picture of the current situation and become the basis for formulating organizational development strategies that are appropriate to the conditions of Morowali Regency. It is hoped that this research can contribute to strengthening organizational development and improving the performance of Morowali Regency in achieving its strategic goals.
INOVASI PELAYANAN E-KTP DIGITAL DI KECAMATAN MANTIKULORE Sapiah Sapiah; Abdul Rivai; Ani Susanti
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 1 No. 4 (2024): Agustus
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v1i4.2015

Abstract

Salah satu upaya pemerintah untuk meningkatkan efisiensi dan efektivitas layanan publik, khususnya dalam pengurusan e-KTP digital, adalah pengembangan layanan e-KTP digital di Kecamatan Mantikulore. Penelitian ini dilakukan secara kualitatif, menggunakan wawancara dan pengumpulan data. Dokumentasi dan wawancara mendalam digunakan untuk mengumpulkan data. Studi menunjukkan bahwa masyarakat lebih puas dengan layanan administrasi kependudukan setelah menerapkan e-KTP digital di Kecamatan Mantikulore. Inovasi ini dibantu oleh kesiapan teknologi, pelatihan karyawan, dan sosialisasi. Namun, beberapa hambatan yang ditemukan dalam penelitian ini termasuk keterbatasan akses internet dan kurangnya pemahaman masyarakat tentang penggunaan e-KTP digital. Penelitian ini diharapkan dapat menjadi referensi bagi pemerintah dalam mengimplementasikan inovasi pelayanan publik berbasis digital.
KUALITAS PELAYANAN PADA BIRO AKADEMIK KEMAHASISWAAN DAN PERENCANAAN UNIVERSITAS TADULAKO Nurlela Sadu; Abdul Rivai; Muh Nawawi
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 1 No. 1 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v1i1.1117

Abstract

Nurlela Sadu, Stambuk Number B102 22 092, with the research title, Quality of Service at the Academic Bureau of Student Affairs and Planning of Tadulako University. Guided by Abdul Rivai as the main supervisor and Muh Nawawi as the co-supervisor.This study aims to determine the Quality of at the Academic Bureau of Student Affairs and Planning of Tadulako University. This study used a descriptive method with qualitative data. The research location is at the Office of the Academic Bureau of Student Affairs and Planning (BAKP) of Tadulako University. Data obtained from observations, interviews and documentation. The data analysis used is the analysis of Miles and Huberman's data in Herdiansyah (2015) with four stages, namely data collection, data reduction, data display, and conclusions. The theory used in this study is the theory of Parasuraman et all., (1988) by looking at five perspectives, namely Reliability (reliability), Responsiveness (responsiveness), assurance (assurance), Empathy (empathy), and Real Evidence (tangible).The results showed that of the five aspects of service quality used in this study, namely reliability, assurance, empathy, and tangible evidence, had been carried out by the Academic Bureau of Student Affairs and Planning (BAKP) of Tadulako University. Although there are still aspects that need to be developed, namely responsiveness, especially the speed of the Academic Bureau of Student Affairs and Planning (BAKP) in responding to questions and information needs needed by students through social media.
Implementasi Kebijakan Sosialisasi, Pendidikan Pemilih dan Partisipasi Masyarakat Pada Pemilihan Walikota dan Wakil Walikota Palu Tahun 2020 Rahayu, Ajeng; Rivai, Abdul; Alamsyah, M. Nur; Nuraisyah, Nuraisyah
JURNAL SYNTAX IMPERATIF : Jurnal Ilmu Sosial dan Pendidikan Vol. 5 No. 3 (2024): Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntaximperatif.v5i3.422

Abstract

Pemilihan Umum (Pemilu) dan Pemilihan Kepala Daerah (Pilkada) merupakan inti dari demokrasi yang mengukuhkan kedaulatan rakyat. Implementasi kebijakan sosialisasi, pendidikan pemilih, dan partisipasi masyarakat oleh Komisi Pemilihan Umum (KPU) Kota Palu pada Pemilihan Walikota dan Wakil Walikota Palu Tahun 2020 menjadi fokus penelitian ini. Penelitian ini bertujuan untuk mengungkap bagaimana implementasi kebijakan tersebut berdasarkan konsep implementasi kebijakan Marilee S. Grindle yang mempertimbangkan aspek "content" (isi) dan "context" (kondisi lingkungan). Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif. Data primer diperoleh melalui wawancara mendalam dengan berbagai pihak terkait di KPU Kota Palu dan data sekunder dari dokumen dan arsip terkait. Analisis data dilakukan dengan teknik pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa meskipun KPU Kota Palu telah melakukan upaya maksimal dalam sosialisasi dan pendidikan pemilih, partisipasi masyarakat dalam pemilihan hanya mencapai 63,06%, yang menunjukkan adanya tantangan dalam implementasi kebijakan tersebut. Faktor seperti pandemi COVID-19, alokasi sumber daya yang terbatas, dan keberagaman karakteristik masyarakat setempat mempengaruhi proses sosialisasi dan partisipasi. Kesimpulannya, implementasi kebijakan sosialisasi, pendidikan pemilih, dan partisipasi masyarakat memerlukan perhatian lebih terhadap koordinasi lintas instansi, peningkatan akses teknologi informasi, dan strategi yang lebih inklusif untuk meningkatkan efektivitasnya di masa depan.
Effectiveness of Implementation of the Motor Vehicle Tax Fines Administrative Sanctions Elimination Program at the Palu Samsat Technical Implementation Unit Aditya Pratama; Abdul Rivai; Muh. Nawawi
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 6 No. 4: October 2024
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v6i4.6665

Abstract

his study aims to determine the effectiveness of the implementation of the Program for the Elimination of Administrative Sanctions for Motor Vehicle Tax Fines in the Technical Implementation Unit of Samsat Palu. This study uses a method with descriptive qualitative data. The data obtained in this study are from the results of observations, interviews, and documentation. The data analysis methods are Data Collection, Data Condensation, Data Presentation, and Conclusion/Verification Drawn. The results of this study showthat the Effectiveness of the Implementation of the Program for the Elimination of Administrative Sanctions for Motor Vehicle Tax Fines at the Technical Implementation Unit of Samsat Palu has not been carried out effectively, this is due to the lack of achievement of the effectiveness indicators used in this study, based on the Achievement of Objectives indicator seen from the first aspect, namely, the Realization of Tax Revenue Targets has not been effective judging from the achievements of the three-year realization presentation last. Furthermore, based on the Integration indicator, it is seen from the first aspect, namely Coordination. From the results of the study, it is known that from the aspect of coordination internally and externally, it has not been effective. Second, Socialization. As for those related to the implementation of socialization with taxpayers, it has been carried out effectively. Adaptation indicators, seen from the aspect of Tax Collection Apparatus Resources, are inadequate. Second, Tax Collection Facilities, especially those related to the System Application, have not been optimized so that the management of tax revenue data and information has not been effective. Similarly, field operational support facilities have not been available as needed, the Third Tax Collection Mechanism, where it is known that at the time of the Elimination of Motor Vehicle Tax Fines and the exemption of Motor Vehicle Name Return Duty for the management of UPTB Region I Palu tax collection is not optimal because it does not have a Standard Operating Procedure (SOP) set and still uses SOPs as usual as regulated in regulations
Efektivitas Pelaksanaan Program Penghapusan Sanksi Administrasi Denda Pajak Kendaraan Bermotor pada Unit Pelaksana Teknis Samsat Palu Pratama, Aditya; Rivai, Abdul; Nawawi, Muh
Journal of Education Technology Information Social Sciences and Health Vol 4, No 1 (2025): March 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v4i1.5076

Abstract

This study aims to determine the effectiveness of the implementation of the Program for the Elimination of Administrative Sanctions for Motor Vehicle Tax Fines in the Technical Implementation Unit of Samsat Palu. This study uses a method with descriptive qualitative data. The data obtained in this study are from the results of observations, interviews, and documentation. The data analysis methods are Data Collection, Data Condensation, Data Presentation, and Conclusion/Verification Drawn. The results of this study showthat the Effectiveness of the Implementation of the Program for the Elimination of Administrative Sanctions for Motor Vehicle Tax Fines at the Technical Implementation Unit of Samsat Palu has not been carried out effectively, this is due to the lack of achievement of the effectiveness indicators used in this study, based on the Achievement of Objectives indicator seen from the first aspect, namely, the Realization of Tax Revenue Targets has not been effective judging from the achievements of the three-year realization presentation last. Furthermore, based on the Integration indicator, it is seen from the first aspect, namely Coordination. From the results of the study, it is known that from the aspect of coordination internally and externally, it has not been effective. Second, Socialization. As for those related to the implementation of socialization with taxpayers, it has been carried out effectively. Adaptation indicators, seen from the aspect of Tax Collection Apparatus Resources, are inadequate. Second, Tax Collection Facilities, especially those related to the System Application, have not been optimized so that the management of tax revenue data and information has not been effective. Similarly, field operational support facilities have not been available as needed, the Third Tax Collection Mechanism, where it is known that at the time of the Elimination of Motor Vehicle Tax Fines and the exemption of Motor Vehicle Name Return Duty for the management of UPTB Region I Palu tax collection is not optimal because it does not have a Standard Operating Procedure (SOP) set and still uses SOPs as usual as regulated in regulations.
Implementasi Kebijakan Penanaman Modal Pada Kantor Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Provinsi Sulawesi Tengah WAHYU, EKA WAHYU PRADIUTAMA; Rivai, Abdul; Sri Astuti, Agusta
JPS: Journal of Publicness Studies Vol. 1 No. 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1228

Abstract

This study aims to determine the implementation of investment policies at the Central Sulawesi Province One-Stop Investment and Integrated Services Service. The research method used is descriptive qualitative, which is to provide an overview of the phenomenon or focus of the problem under study that occurs at the research location according to existing facts. The data collection techniques used are observation, in-depth informant interviews and documentation to collect the required data in the form of primary and secondary data. Meanwhile, there were 3 informants in this study, namely from the Central Sulawesi Province Department of Investment and One Stop Integrated Services (DPMPTSP). The theory used in this study is George C. Edward III theory where there are four indicators used in the stages of implementing investment policies at the Central Sulawesi Province Investment and One-Stop Integrated Services Service. The four indicators are communication, resources, disposition and bureaucratic structure. Based on the results of the study, it shows that the implementation of investment policy at the Central Sulawesi Province One-Stop Investment and Integrated Services Service has gone well on several indicators, namely communication, disposition and bureaucratic structure. Meanwhile, the resource indicators have not gone well. This can be seen from the lack of competent staff at the Central Sulawesi Province One Stop Investment and Integrated Services Service (DPMPTSP), as well as the inadequate facilities and infrastructure at the Provincial Investment and One Stop Integrated Services Office (DPMPTSP) Central Sulawesi. All forms of these problems need repair and overhaul so that they run well in the future. Keyword: Policy Implementation, Investment, Communication, Resources, Disposition, Bureaucratic Structure.
Partisipasi Masyarakat Dalam Perencanaan Pembangunan di Desa Makmur Kecamatan Palolo Kabupaten Sigi Afifah, Nur; Rivai, Abdul; Rapi, Muhammad
JPS: Journal of Publicness Studies Vol. 1 No. 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1479

Abstract

The aim of this research is to describe community participation in development planning in Makmur Village, Palolo District, Sigi Regency. The research method used is a qualitative descriptive research method to provide a clear picture of the problems studied in Makmur Village. Data sources are primary and secondary data, data collection techniques were carried out using observation, interviews and documentation techniques, the informants in this study were 6 people, while the data analysis used was data collection, data condensation, data presentation and drawing conclusions. The research results show that community participation in development planning in Makmur Village, Palolo District, Sigi Regency is still relatively low. Starting from the preparation of the plan, the low level of community participation in participating in the Development Planning Conference was proven based on the attendance list, and at the implementation stage, the community also did not participate because they thought that someone was already employed in the construction. This is also because communication between village officials and the community is not going well and there is a lack of community initiative in providing contributions in the form of personnel in implementing development.
Implementasi Kebijakan Ruang Terbuka Hijau (Rth) Dalam Tata Kelola Ruang Di Kota Palu Wardana, Kelvin Gosal Thendy; Rivai, Abdul; Firmansyah, Andi Maman
JPS: Journal of Publicness Studies Vol. 1 No. 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1627

Abstract

Green Open Space (RTH) is one of the important elements in urban development that functions to improve the quality of the environment and urban life. This study aims to analyze the role of RTH in supporting the balance of urban ecosystems and to evaluate the adequacy and distribution of RTH in spatial governance in Palu City. The methods used in this study are a qualitative approach with the purposive sampling method and Snowball Sampling with a total of 3 informants. The data used consisted of secondary data obtained from the Palu City Environmental Agency, as well as primary data obtained through direct observation and direct interviews with informants. Data analysis is carried out by data collection, data condensation, data display and conclusion drawing/verification. The results of the study show that Palu City has an RTH area that is still below the standards set by laws and regulations, which is at least 30% of the total city area. The uneven distribution of RTH between the downtown areas is due to the lack of perspective from OPD, lack of resources, and minimal community involvement in the implementation of this policy. This research also identifies potential areas that can be developed into new RTH to improve environmental quality and residents' welfare. Therefore, this study suggests the need for more effective policies in the management and planning of green open spaces in the future as well as the involvement of the role of the community that must be maximized.