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All Journal International Journal of Artificial Intelligence Research Scientific Journal of Reflection : Economic, Accounting, Management and Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) JURNAL SeMaRaK Jurnal Ilmiah Manajemen Kesatuan Jurnal E-Bis: Ekonomi Bisnis JURNAL ABDIMAS TRIDHARMA MANAJEMEN Jurnal Disrupsi Bisnis Pengmasku International Journal of Multidisciplinary Research and Literature (IJOMRAL) AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Ilmiah Mahasiswa (JIMAWA) Innovative: Journal Of Social Science Research Anthronomics: Jurnal Manajemen Sumber Daya Manusia Cakrawala: Jurnal Ekonomi, Manajemen dan Bisnis Multidisciplinary Indonesian Center Journal Ecoducation
Ali Zaenal Abidin
Mahasiswa Fakultas Kedokteran Universitas Diponegoro
Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Journal : Multidisciplinary Indonesian Center Journal

 1 
THE INFLUENCE OF WORKLOAD, DUAL ROLE CONFLICT, AND STRESS ON JOB SATISFACTION AND ITS IMPACT ON THE PERFORMANCE OF FEMALE EMPLOYEES (NURSES) AT PERMATA PAMULANG HOSPITAL Deanidia, Tiffany; Supratikta, Hadi; Abidin, Ali Zaenal
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 2 (2026): Vol. 3 No. 2 Edisi April 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i2.2369

Abstract

This study aims to analyze the effect of workload, multiple role conflict, and work stress on job satisfaction and their impact on the performance of female employees (nurses) at Permata Pamulang Hospital. The background of this research is based on the hospital’s unmet performance targets, high nursing workloads, the dominance of female employees, and the emergence of conflicts between work demands and family responsibilities that potentially increase stress and reduce job satisfaction. This research adopts a quantitative approach using a survey method. The population consists of all female employees (nurses) at Permata Pamulang Hospital, with a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using path analysis to examine both direct and indirect relationships among variables. The results indicate that workload, multiple role conflict, and work stress have a significant effect on job satisfaction. Furthermore, job satisfaction has a significant effect on employee performance and acts as an intervening variable in the relationship between workload, multiple role conflict, and work stress on performance. These findings suggest that improving nurses’ performance can be achieved through proportional workload management, reducing multiple role conflicts, and controlling work stress to enhance job satisfaction. This study is expected to provide managerial insights for hospital management in formulating human resource policies that emphasize work-life balance and employee well- being.
Co-Authors Abdullah, Rusliana Agrasadya, Agrasadya Andi Sopandi Ariwibowo, Rama Basri, Moh Budi Ismanto Burhanuddin Burhanuddin Deanidia, Tiffany Falah, Prangi Nurul Fattahillah, Achmad Fitria, Juwita Ramadani Gahol, Adrianus Harianto, Jakoep Ezra Husein, Abdullah Ida Ayu Putu Sri Widnyani Irfan Dani Jamaludin . maulana, Ade Hilman Metarini, Rr. Ayu Muhammad Imaduddin Mukrodi Najihuddin, Ach Nurcahyati, Siti Oktrima, Bulan Pratama, Guruh Dwi Pribadi, Mahmud Raudhatul Jannah Rifqi, Muhammad Wildan Romadhani, Muhammad Arisa Rosidah, Iyos Sabina, Fitri Sajiri, Abil Hasan Sampurnaningsih, Sri Retnaning Sarwani Sarwani, Sarwani Sri Mulyani Sunarto, Ading Supratikta, Hadi Syech Idrus Tinambunan, Jecson Tri Yansyah Zamani, Anwar Zulian, Rifki