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All Journal E-Dimas: Jurnal Pengabdian kepada Masyarakat ABDIMAS SILIWANGI Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum International Journal of Economics Development Research (IJEDR) Gadjah Mada Journal of Tourism Studies Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Abdimas Pariwisata Journal of Industrial Engineering & Management Research (JIEMAR) PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ekonomi JURNAL ILMIAH GLOBAL EDUCATION Prosiding Konferensi Nasional PKM-CSR Journal Of Human And Education (JAHE) Jurnal AKAL: Abdimas dan Kearifan Lokal Electronic Journal of Education, Social Economics and Technology Innovative: Journal Of Social Science Research Jurnal Ilmiah Multidisiplin Indonesia
Sianipar, Rosianna
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The Impact Of Service Quality & Dining Atmosphere Towards Customer Satisfaction At Authentic Restaurants In Tangerang Goeltom, Vasco Adato H.; Juliana , Juliana; Angelina , Jacklyn; Tandra , Jane Keisya; Valencia, Vallery; Sianipar, Rosianna
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

This study aims to test and analyze the effect of Service Quality and Dining Atmosphere on Customer Satisfaction at Authentic Restaurants in Tangerang. The sampling technique in this study includes non-probability sampling where the sampling in this study is not random and is aimed specifically at the population specifically at customers who have visited one of the three Authentic Restaurants in Tangerang. This study took a sample of 157 respondents. The method applied in this research is descriptive quantitative method, and the data collected from respondents is analyzed using the SmartPLS application The results in this study show that: (1) Service Quality has a positive effect on Customer Satisfaction, (2) Dining Atmosphere has a positive effect on Customer Satisfaction.
The Effect of Food Quality, Ewom, and Perceived Price on Revisit Intention at Scarlett’s Café Pantai Indah Kapuk Jakarta Yuliantoro, Nonot; Sianipar, Rosianna; Hartono, Adeline; Liaw, Melvin
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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This study is aimed to determine the effect of food quality, EWOM, and perceived price on the revisit intention of consumers at Scarlett's Cafe Pantai Indah Kapuk. The implementation of this research begins with theoretical exposure, distributing questionnaires, processing data, and analyzing data. The technique used for data collection is purposive sampling with the implementation of data collection using an online questionnaire instrument. Valid respondents were obtained as many as 196 out of 220 respondents who lived in Jabodetabek. Based on the results of data processing, the results show that perceived price has a positive and significant effect on revisit intentions, while food quality and EWOM do not have a positive and significant effect on consumer revisit intentions at Scarlett's Cafe Pantai Indah Kapuk. Food quality has no positive and significant effect due to the taste, texture, and color (appearance) of poor quality food when served. EWOM has no positive and significant effect because consumers are dissatisfied with the experience they get. So it is important to improve the quality of food so that consumers are satisfied and can provide a positive EWOM.
EDUCATING FOR IMPACT: COMMUNITY HYGIENE AND SANITATION AWARENESS FOR HOMESTAY READINESS IN WOLOGAI TENGAH Yulius, Kevin Gustian; Sianipar, Rosianna; Pramono, Rudy
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 8 (2025): Penguatan Ekonomi Masyarakat Berbasis Ekologis untuk Mencapai Keberlanjutan Menuju Ind
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v8i0.2607

Abstract

This community service program was carried out in Wologai Tengah Village, Ende Regency, to enhance community awareness of hygiene and sanitation as part of early preparation for homestay-based tourism. The activity responded to the growing interest among local residents to participate in tourism by offering accommodations in modern houses located outside the sacred area of Kampung Adat Wologai. The training used lecture and discussion methods, with 20 participants. Training materials focused on personal hygiene, household sanitation, waste management, and water safety. Pre-test and post-test assessments were conducted to measure knowledge improvement. Results show that participants demonstrate significant learning gains, with individual score increases ranging from 50 to 70 percent. These results indicate a high level of community engagement and openness to tourism knowledge. The training serves as a foundation for future tourism readiness efforts and highlights the importance of integrating hygiene education into rural hospitality development. It also emphasizes the need for follow-up programs on guest handling, service quality, and sustainable tourism planning to support long-term goals. This program concludes that Wologai Tengah holds strong potential to grow into a culturally grounded rural tourism destination with the right knowledge support and planning. Keywords: community-based tourism; desa wisata; homestay; hygiene and sanitation
Community-Based Housekeeping Training for Women: Supporting Homestay Development in Desa Wisata Pintukota Kecil Yulius, Kevin Gustian; Sianipar, Rosianna; Juliana, Juliana
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 16, No 4 (2025): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v16i4.23038

Abstract

This community service program was designed to address the knowledge gap in hospitality and accommodation management among women in Desa Wisata Pintukota Kecil, a small island-based community based tourism destination in Lembeh Island, Bitung Municipality, North Sulawesi. As part of the community's recovery following a flood and landslide disaster in April 2024, the training aimed to equip local women with basic housekeeping knowledge to support homestay development and community-based tourism in a desa wisata. The activity was conducted on October 19, 2024, with 25 women participants. The method involved lectures and demonstrations focused on cleaning procedures, linen management, guest handling, and hygiene standards. Pretest and posttest evaluations using 15 multiple-choice questions revealed significant improvement in participants’ knowledge. Scores increased from 30–60% in the pretest to 88–100% in the posttest. The results show that the delivery method was effective and the training content was appropriate to the participants' context and needs. Women were identified as key actors in the potential growth of homestay-based tourism in the village. This initiative illustrates how targeted training can contribute to sustainable community empowerment and readiness for tourism engagement.
Peningkatan kualitas layanan melalui pelatihan pelayanan prima dan hygiene sanitasi di Kampung Wisata Prenggan Yogyakarta Juliana, Juliana; Hubner, Ira Brunchilda; Sianipar, Rosianna; Djakasaputra, Arifin; Effendy, Linda
Abdimas Siliwangi Vol. 9 No. 1 (2026): Februari 2026
Publisher : IKIP SILIWANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22460/as.v9i1.31048

Abstract

Kampung Wisata Prenggan, Yogyakarta, merupakan desa wisata budaya yang mengandalkan UMKM lokal sebagai penggerak utama ekonomi dan pengalaman wisata. Namun demikian, pelaku UMKM masih menghadapi permasalahan prioritas berupa kualitas layanan yang belum terstandar serta penerapan hygiene dan sanitasi yang belum konsisten, khususnya pada usaha kuliner dan aktivitas yang berinteraksi langsung dengan wisatawan. Kondisi ini berpotensi menurunkan kepuasan pengunjung, kepercayaan wisatawan, dan daya saing destinasi. Program Pengabdian kepada Masyarakat ini bertujuan untuk meningkatkan kapasitas pelaku UMKM melalui pelatihan pelayanan prima dan hygiene sanitasi yang aplikatif dan sesuai dengan konteks desa wisata berbasis komunitas. Metode pelaksanaan meliputi tahapan sosialisasi, pelatihan intensif selama dua hari (12–13 Desember 2025), penerapan teknologi sederhana, pendampingan, evaluasi, serta perencanaan keberlanjutan program. Luaran yang ditargetkan adalah meningkatnya pemahaman dan praktik pelayanan prima, penerapan standar kebersihan dasar yang konsisten, serta terbentuknya kualitas layanan yang lebih seragam antar UMKM. Secara strategis, program ini mendukung pencapaian SDG 3 (Good Health and Well-Being), SDG 8 (Decent Work and Economic Growth), dan SDG 11 (Sustainable Cities and Communities) melalui penguatan ekonomi lokal dan pariwisata berbasis komunitas yang berkelanjutan. Kegiatan PkM ini menerapkan Global Code of Ethics for Tourism melalui penghormatan terhadap budaya dan nilai lokal dalam pelayanan prima berbasis kearifan Kampung Wisata Prenggan, perlindungan kesehatan dan martabat manusia melalui pelatihan hygiene dan sanitasi, penerapan prinsip keberlanjutan dengan praktik layanan yang ramah lingkungan, peneguhan tanggung jawab dan profesionalisme pelaku pariwisata sebagai pemangku kepentingan utama, serta pemberdayaan pelaku usaha dan pekerja pariwisata lokal melalui peningkatan kompetensi layanan secara etis dan berkelanjutan.
Co-Authors A Halim Angelina , Jacklyn Anjani, Anastasia Belinda Diena Mutiara Lemy Djakasaputra, Arifin Effendy, Linda Filemon, Kerin Aulevia Goeltom, Vasco Adato H. Halim, Filbert Hagen Hartono, Adeline Hubner, Ira B. Indra, Febryola Juliana Juliana , Juliana Juliana Juliana Juliana, Juliana Liaw, Melvin Maleachi, Sandra Ollien, Karina Pakpahan, Rosdiana Parera, Sisilia Chelsye Pramono, Rudy Sabrina O Sihombing Sandiago, Willy Sitorus, Nova Sitorus, Nova Bernedetta Suhendi, Cathleen Tandra , Jane Keisya Theodosia C. Nathalia Theofillus, Michael Valencia, Vallery Valensky, Sherla Wijaya, Grayson Wowor, Wulan Meiaya Yulius, Kevin Gustian