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All Journal E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Sinergitas PkM & CSR ABDIMAS SILIWANGI Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Jurnal Mantik Journal of Tourism Destination and Attraction International Journal of Economics Development Research (IJEDR) Gadjah Mada Journal of Tourism Studies Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Abdimas Pariwisata Journal FAME (Journal Food and Beverage, Product and Services, Accomodation Industry, Entertainment Services Journal of Industrial Engineering & Management Research (JIEMAR) ARRUS Journal of Social Sciences and Humanities PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ekonomi JURNAL ILMIAH GLOBAL EDUCATION Prosiding Konferensi Nasional PKM-CSR JELAJAH: Journal of Tourism and Hospitality Journal Of Human And Education (JAHE) Jurnal AKAL: Abdimas dan Kearifan Lokal Media Bina Ilmiah Electronic Journal of Education, Social Economics and Technology Innovative: Journal Of Social Science Research Jurnal Ilmiah Multidisiplin Indonesia
Rosianna Sianipar
Universitas Pelita Harapan
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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The Effect of Food Quality, Ewom, and Perceived Price on Revisit Intention at Scarlett’s Café Pantai Indah Kapuk Jakarta Yuliantoro, Nonot; Sianipar, Rosianna; Hartono, Adeline; Liaw, Melvin
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

This study is aimed to determine the effect of food quality, EWOM, and perceived price on the revisit intention of consumers at Scarlett's Cafe Pantai Indah Kapuk. The implementation of this research begins with theoretical exposure, distributing questionnaires, processing data, and analyzing data. The technique used for data collection is purposive sampling with the implementation of data collection using an online questionnaire instrument. Valid respondents were obtained as many as 196 out of 220 respondents who lived in Jabodetabek. Based on the results of data processing, the results show that perceived price has a positive and significant effect on revisit intentions, while food quality and EWOM do not have a positive and significant effect on consumer revisit intentions at Scarlett's Cafe Pantai Indah Kapuk. Food quality has no positive and significant effect due to the taste, texture, and color (appearance) of poor quality food when served. EWOM has no positive and significant effect because consumers are dissatisfied with the experience they get. So it is important to improve the quality of food so that consumers are satisfied and can provide a positive EWOM.
Community-Based Housekeeping Training for Women: Supporting Homestay Development in Desa Wisata Pintukota Kecil Yulius, Kevin Gustian; Sianipar, Rosianna; Juliana, Juliana
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 16, No 4 (2025): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v16i4.23038

Abstract

This community service program was designed to address the knowledge gap in hospitality and accommodation management among women in Desa Wisata Pintukota Kecil, a small island-based community based tourism destination in Lembeh Island, Bitung Municipality, North Sulawesi. As part of the community's recovery following a flood and landslide disaster in April 2024, the training aimed to equip local women with basic housekeeping knowledge to support homestay development and community-based tourism in a desa wisata. The activity was conducted on October 19, 2024, with 25 women participants. The method involved lectures and demonstrations focused on cleaning procedures, linen management, guest handling, and hygiene standards. Pretest and posttest evaluations using 15 multiple-choice questions revealed significant improvement in participants’ knowledge. Scores increased from 30–60% in the pretest to 88–100% in the posttest. The results show that the delivery method was effective and the training content was appropriate to the participants' context and needs. Women were identified as key actors in the potential growth of homestay-based tourism in the village. This initiative illustrates how targeted training can contribute to sustainable community empowerment and readiness for tourism engagement.
Peningkatan kualitas layanan melalui pelatihan pelayanan prima dan hygiene sanitasi di Kampung Wisata Prenggan Yogyakarta Juliana, Juliana; Hubner, Ira Brunchilda; Sianipar, Rosianna; Djakasaputra, Arifin; Effendy, Linda
Abdimas Siliwangi Vol. 9 No. 1 (2026): Februari 2026
Publisher : IKIP SILIWANGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22460/as.v9i1.31048

Abstract

Kampung Wisata Prenggan, Yogyakarta, merupakan desa wisata budaya yang mengandalkan UMKM lokal sebagai penggerak utama ekonomi dan pengalaman wisata. Namun demikian, pelaku UMKM masih menghadapi permasalahan prioritas berupa kualitas layanan yang belum terstandar serta penerapan hygiene dan sanitasi yang belum konsisten, khususnya pada usaha kuliner dan aktivitas yang berinteraksi langsung dengan wisatawan. Kondisi ini berpotensi menurunkan kepuasan pengunjung, kepercayaan wisatawan, dan daya saing destinasi. Program Pengabdian kepada Masyarakat ini bertujuan untuk meningkatkan kapasitas pelaku UMKM melalui pelatihan pelayanan prima dan hygiene sanitasi yang aplikatif dan sesuai dengan konteks desa wisata berbasis komunitas. Metode pelaksanaan meliputi tahapan sosialisasi, pelatihan intensif selama dua hari (12–13 Desember 2025), penerapan teknologi sederhana, pendampingan, evaluasi, serta perencanaan keberlanjutan program. Luaran yang ditargetkan adalah meningkatnya pemahaman dan praktik pelayanan prima, penerapan standar kebersihan dasar yang konsisten, serta terbentuknya kualitas layanan yang lebih seragam antar UMKM. Secara strategis, program ini mendukung pencapaian SDG 3 (Good Health and Well-Being), SDG 8 (Decent Work and Economic Growth), dan SDG 11 (Sustainable Cities and Communities) melalui penguatan ekonomi lokal dan pariwisata berbasis komunitas yang berkelanjutan. Kegiatan PkM ini menerapkan Global Code of Ethics for Tourism melalui penghormatan terhadap budaya dan nilai lokal dalam pelayanan prima berbasis kearifan Kampung Wisata Prenggan, perlindungan kesehatan dan martabat manusia melalui pelatihan hygiene dan sanitasi, penerapan prinsip keberlanjutan dengan praktik layanan yang ramah lingkungan, peneguhan tanggung jawab dan profesionalisme pelaku pariwisata sebagai pemangku kepentingan utama, serta pemberdayaan pelaku usaha dan pekerja pariwisata lokal melalui peningkatan kompetensi layanan secara etis dan berkelanjutan.
PENGENALAN DAN PELATIHAN MENGENAI PROFESSIONAL ETHICS DAN SOCIAL RESPONSIBILITIES FOR HOSPITALITY AND TOURISM [INTRODUCTION AND TRAINING ON PROFESSIONAL ETHICS AND SOCIAL RESPONSIBILITIES FOR HOSPITALITY AND TOURISM] Juliana Juliana; Rudy Pramono; Rosianna Sianipar; Febryola Indra
Jurnal Sinergitas PKM & CSR Vol. 5 No. 2 (2021): February
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/jspc.v5i2.2611

Abstract

Community service is an undertaking that involves exchanging information and expertise in order to increase a feeling of caring for the local community. The goals of community service programs are to (1) exchange students' expertise and skills through courses at Pelita Harapan University's Faculty of Tourism, and (2) to give back to the community. (2) To train human capital for professional careers, especially in the hospitality and tourism industries, in the Normal period. (3) To put the expertise and skills acquired by students at Pelita Harapan University's Faculty of Tourism to use. This activity was attended by 323 respondents spread across several universities in Indonesia, which took place virtually. Therefore, the Community Service team created a community service activity program in the form of a webinar. It is hoped that this activity can be helpful for students / the general public and be developed in the future. With this webinar, participants can get an overview of professional ethics and social responsibility in hospitality and tourism and can apply it in the professional world. BAHASA INDONESIA ABSTRACT: Dedikasi kepada warga merupakan aktivitas yang dicoba buat tingkatkan rasa hirau warga dekat dengan metode memberikan ilmu ataupun keahlian kepada warga dekat.( 1) Memberikan pengetahuan serta keahlian yang dipunyai oleh mahasiswa lewat mata kuliah di Fakultas Pariwisata, Universitas Pelita Harapan,( 2) Mempersiapkan sumber energi manusia buat merambah dunia practitioner paling utama bidang perhotelan serta pariwasata( 3) Buat mengaplikasikan ilmu serta pengetahuan yang diperoleh mahasiswa lewat riset di Fakultas Pariwisata, Universitas Pelita Harapan. Kegiatan ini diikuti oleh 323 responden yang tersebar pada beberapa perguruan tinggi di Indonesia yang berlangsung secara virtual. Oleh karena itu, tim Pengabdian kepada Masyarakat membuat program kegiatan pengabdian kepada masyarakat dalam bentuk webinar. Diharapkan kegiatan ini dapat bermanfaat bagi mahasiswa/masyarakat umum dan dapat dikembangkan di masa depan. Dengan webinar ini para peserta dapat mendapatkan gambaran mengenai etika profesi dan tanggung jawab sosial di dunia perhotelan dan pariwisata serta dapat mengaplikasikannya di dunia professional. 
Development of Historical Educational Tourism Packages at Monumen Nasional as an Urban Tourism Attraction Satria Hakkan R. Arisakti; Rosianna Sianipar; Meitolo Hulu
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 07 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), 2026
Publisher : Sean Institute

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Abstract

Monumen Nasional (Monas) is one of Jakarta’s major urban tourism attractions that functions not only as a historical landmark but also as an educational destination representing Indonesia’s struggle for independence and national identity. However, the development of integrated historical educational tourism packages at Monas remains limited. Therefore, this study aims to identify the educational tourism potential of Monas and explore opportunities for developing historical educational tourism packages that can improve visitor experiences and historical awareness. This study employed a qualitative descriptive method. Data were collected through in-depth interviews with a Monas service staff member as the key informant, supported by observations and documentation. The collected data were analyzed through data reduction, categorization, interpretation, and conclusion drawing. The findings indicate that Monas has strong potential as a historical educational tourism destination through its historical value, museum collections, educational facilities, and guided tour services that enhance visitor engagement and learning experiences.
EDUCATING FOR IMPACT: COMMUNITY HYGIENE AND SANITATION AWARENESS FOR HOMESTAY READINESS IN WOLOGAI TENGAH Kevin Gustian Yulius; Rosianna Sianipar; Rudy Pramono
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 8 (2025): Penguatan Ekonomi Masyarakat Berbasis Ekologis untuk Mencapai Keberlanjutan Menuju Ind
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v8i0.2607

Abstract

This community service program was carried out in Wologai Tengah Village, Ende Regency, to enhance community awareness of hygiene and sanitation as part of early preparation for homestay-based tourism. The activity responded to the growing interest among local residents to participate in tourism by offering accommodations in modern houses located outside the sacred area of Kampung Adat Wologai. The training used lecture and discussion methods, with 20 participants. Training materials focused on personal hygiene, household sanitation, waste management, and water safety. Pre-test and post-test assessments were conducted to measure knowledge improvement. Results show that participants demonstrate significant learning gains, with individual score increases ranging from 50 to 70 percent. These results indicate a high level of community engagement and openness to tourism knowledge. The training serves as a foundation for future tourism readiness efforts and highlights the importance of integrating hygiene education into rural hospitality development. It also emphasizes the need for follow-up programs on guest handling, service quality, and sustainable tourism planning to support long-term goals. This program concludes that Wologai Tengah holds strong potential to grow into a culturally grounded rural tourism destination with the right knowledge support and planning. Keywords: community-based tourism; desa wisata; homestay; hygiene and sanitation
Integrated Sustainable Tourism Governance in Indonesia: Evidence from a Mixed-Methods Review and Stakeholder Analysis Ira Brunchilda Hubner; Rosianna Sianipar; Juliana Juliana
ARRUS Journal of Social Sciences and Humanities Vol. 6 No. 4 (2026)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum5203

Abstract

Indonesia’s tourism sector has significant economic, socio-cultural, and environmental potentials, but its sustainable development is constrained by fragmented governance, overlapping institutional mandates, uneven regional capacity, and limited stakeholder participation. Prior studies have largely explored decentralisation, destination governance, stakeholder collaboration, and sustainable tourism separately, leaving a critical gap in understanding how the fragmentation of governance operates across administrative levels, sectors, political periods, and geographical areas simultaneously. This study addresses this gap through a mixed-methods design combining bibliometric analysis, qualitative thematic synthesis, and stakeholder validation. Using bibliometric and thematic analyses of 165 articles retrieved from the Scopus database, we mapped the intellectual structure of tourism governance research and identified the main drivers, dimensions, consequences, and mechanisms of governance integration. The review findings were then contextualised and validated through semi-structured interviews with four purposively selected key informants with relevant expertise in Indonesian tourism governance. The findings identify four interlinked dimensions of governance fragmentation, namely vertical policy misalignment, horizontal and cross-sectoral fragmentation, temporal policy discontinuity, and spatial inequality in tourism development. Add to these dimensions overlapping regulations, unclear institutional responsibilities, varying institutional capacities, fragmented tourism data systems, competing stakeholder interests, and limited opportunities for meaningful community participation. The study proposes an Integrated Sustainable Tourism Governance Framework that focuses on policy coherence, multi-level coordination, institutional role clarity, stakeholder co-creation, interoperable data systems, policy continuity, and adaptive accountability. The framework provides theoretically sound and contextually sensitive guidance for enhancing inclusive, resilient and sustainable tourism development in Indonesia
Co-Authors A Halim Amelda Pramezwary Amelda Pramezwary Angelina , Jacklyn Anjani, Anastasia Belinda Arifin Djakasaputra Broto Mudjianto Chelsea Laurent Kurniawan Cherish Chriselina Davin Darmadi Diena Mutiara Lemy Djakasaputra, Arifin Effendy, Linda Evelyn Wijaya Febryola Indra Filemon, Kerin Aulevia Frenick Halim Goeltom, Vasco Adato H. Gunawan Prabowo Halim, Filbert Hagen Hartono, Adeline Hubner, Ira B. Hulu, Meitolo Indra, Febryola Jeremy Setiawan Jessie Febriani Jimmy M.H. Situmorang Jimmy Muller Hasoloan Situmorang Jimmy Muller Hasoloan Situmorang Juliana Juliana Juliana , Juliana Juliana Juliana Juliana, Juliana Liaw, Melvin Maleachi, Sandra Maureen Manuela Meitolo Hulu Mutia Kartika Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedetta Sitorus Nova Bernedetta Sitorus Nove Bernedeta Sitorus Ollien, Karina Pakpahan, Rosdiana Parera, Sisilia Chelsye Pramono, Rudy Prita Laura Reza Adjah Rosdiana Pakpahan Sabrina O Sihombing Sandiago, Willy Sandra Maleachi Sandra Maleachi Satria Hakkan R. Arisakti Sitorus, Nova Sitorus, Nova Bernedetta Suhendi, Cathleen Tandra , Jane Keisya Theodosia C. Nathalia Theofillus, Michael Theresia Chandra Valencia, Vallery Valensky, Sherla Vasco A.H. Goeltom Vida Elissa Wijaya, Grayson Wowor, Wulan Meiaya Wulanmeiaya Wowor Yulius, Kevin Gustian Yustisia Kristiana