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All Journal Publika Wacana, Jurnal Sosial dan Humaniora Community Development Journal: Jurnal Pengabdian Masyarakat Aplikasi Administrasi: Media Analisa Masalah Administrasi Jurnal Media Akademik (JMA) Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Jurnal Ilmiah Manajemen Dan Kewirausahaan
Trenda Aktiva Oktariyanda
Unknown Affiliation
Religion Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Inovasi Pelayanan Kepegawaian Melalui Aplikasi Rumah ASN di Badan Kepegawaian Daerah Provinsi Jawa Timur Anisa Dwi Asmaranti; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.863

Abstract

Digital transformation in public service delivery encourages government to implement service innovations that are effective, efficient, transparent, and accountable. This transformations is realized through the adoption of innovations capable of responding to public needs in a timely and accurate manner to improve service quality. The Regional Civil Service Agency of East Java Province developed the Rumah ASN Application as a digital-based personnel service innovation to support the needs of civil servants of the East Java Provincial Government and the general public. This study aims to analyze and describe the implementation of the Rumah ASN Application as an innovation in personnel services at the Regional Civil Service Agency of East Java Province. This research employs a qualitative descriptive. The analytical framework is based on the public sector process innovation theory proposed by Khodadad-Saryazdi (2022), which consists of seven key success factors: strategic alignment, governance, leadership, culture, information technology and information system, process actors, and performance evaluation. Data were collected through interviews, observations, and documentation. The findings indicate that the implementation of the Rumah ASN Application has generally been conducted well, but it has not yet reached optimal. Challenges identified for optimizing this service including the needs for continuous user socialization during system updates, optimization of service features for civil servant capacity building, strengthening administrative capacity and cross-sectoral coordination, and the developing the application into a mobile application version.
Pengaruh Inovasi Pelayanan SOS MAS (Service on Saturday di Kecamatan Kebomas) terhadap Kepuasan Masyarakat Natasya Salsabila Pramudita; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.866

Abstract

The majority of Kebomas District's residents are connected to working hours during government office hours (Monday through Friday), which creates access obstacles in administering public services due to the high population density and busy community life. In response to these time constraints, the SOS MAS (Service On Saturday in Kebomas District) invention was introduced, which offers services on Saturdays. However, the implementation of this innovation still faces challenges in the form of a low social integration rate and a restricted range of public services that have the potential to sway public opinion. The goal of this research is to assess how the SOS MAS innovation affects community happiness in Kebomas District. A quantitative technique with an associative approach is used in this research. Through an unintentional sampling method, questionnaires were given to 86 individuals in order to gather primary data. With the aid of SPSS, the determinant coefficient and a simple linear regression test were used to analyze the data. The study's findings reveal that the SOS MAS invention has a favorable and substantial influence on community happiness. The regression coefficient of 0.969 and a significance level of 0.000 <0.05 support this. The innovation variable accounted for 59.7% of public happiness, while the remaining 40.3% was impacted by variables not included in the study model, according to the coefficient of determination (R2) test. This result supports the notion that the efficacy of service innovation outside of working hours is a major element in boosting happiness for individuals with limited time. The SOS MAS innovation has been shown to greatly improve public satisfaction. Agencies are encouraged to improve their communication and outreach efforts as well as create SOS MAS innovations that maximize the advantages of innovations that meet community needs.
Kualitas Pelayanan Publik pada Bus Trans Jatim Koridor II Rute Mojokerto-Surabaya Azeria Diazpitaloka Putri Sulistyono; Meirinawati Meirinawati; Eva Hany Fanida; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.868

Abstract

Public transportation plays an important role in supporting community mobility and accelerating regional economic growth. To improve public transportation services in East Java, the East Java Provincial Transportation Agency introduced the Trans Jatim Bus system. However, its implementation still faces several challenges, including long bus arrival times, the use of mobile applications that are difficult for elderly users, and inconsistencies in the availability of supporting facilities such as seating and trash bins at bus stops. This study aims to analyze the quality of Trans Jatim Bus services based on the service quality dimensions proposed by Wirtz and Lovelock. The research employs a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, and analyzed using stages of data collection, data reduction, data presentation, and conclusion drawing. The findings indicate that reliability has not met service standards due to prolonged waiting times. Responsiveness and assurance were found to meet service standards, as passengers expressed satisfaction with service responses and complaint handling. Empathy was considered adequate, although accessibility issues for elderly passengers remain. Tangible aspects were also sufficiently met, but inconsistencies were found in the provision of seating and trash bins at several bus stops. Based on these findings, the study recommends increasing the number of buses on corridor 2, evaluating bus schedules, conducting public awareness campaigns, and ensuring the consistent provision of seating and trash bins at all bus stops to improve overall service quality.
Efektivitas Sistem Informasi Perangkat Desa (Sipede) di Kecamatan Candi, Kabupaten Sidoarjo Lailatul Fadiyah; Eva Hany Fanida; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
Perspektif Administrasi Publik dan hukum Vol. 3 No. 1 (2026): Januari: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i1.937

Abstract

The use of information technology is a crucial element in improving the effectiveness of village government administration. One implementation of e-government at the village level is the use of the Village Apparatus Information System (Sipede) as a medium for managing village apparatus data. This study aims to analyze the effectiveness of Sipede's implementation in supporting village apparatus data management in Candi District. The study used a descriptive qualitative approach with data collection techniques through in-depth interviews, observations, and system document reviews. Data analysis was conducted using the Agile Response in E-Governance framework, which includes nine effectiveness indicators: Ease of Use, Usefulness, System Quality, Technology Mindfulness, Software Reliability, Communication Transparency, Trust, Collaboration Efficiency, and Traceability. The results show that Sipede is quite effective in improving data accuracy, information integration, and coordination between government agencies. This effectiveness is evident in the ease of use of the system, the clarity of the workflow, and the level of apparatus trust in the data generated. However, the use of Sipede still faces obstacles in the form of limited system access and suboptimal usage practices. Therefore, efforts are needed to develop systems and increase user capacity to support more accountable and sustainable village apparatus administrative governance.
Transformasi Digital Layanan Sertipikat Tanah Elektronik di Kantor Pertanahan Kabupaten Tulungagung Mirtha Ilmi; Eva Hany Fanida; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
Perspektif Administrasi Publik dan hukum Vol. 3 No. 1 (2026): Januari: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i1.943

Abstract

Digital transformation in public services represents a strategic shift in integrating information technology into governmental administrative systems to enhance service efficiency, transparency, and accountability. One prominent innovation in this effort is the adoption of electronic land certificates initiated by the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN) as part of land service modernization. This policy is formally regulated under Ministerial Regulation No. 3 of 2023 concerning electronic documents in land registration. This study employs a descriptive qualitative approach to examine the implementation process, identify enabling and constraining factors, and assess the impact of electronic land certificates on the quality of land services. Data were obtained through interviews, field observations, and document analysis at the Tulungagung Regency Land Office and analyzed using the interactive model proposed by Miles and Huberman. The findings indicate that electronic land certificates contribute significantly to improving service efficiency, administrative speed, and data security. Nonetheless, several challenges persist, including inadequate network infrastructure in rural areas, limited public digital literacy, and insufficient information technology personnel. Despite these constraints, the initiative has been positively received and reflects the local government’s commitment to advancing digital governance and good governance principles. The effectiveness of this transformation largely depends on institutional readiness, technological support, and community engagement.
Efektivitas Program Moda Angkutan Pelayanan Aman dan Nyaman Sarana Transportasi Kediri Bahagia (Mapan Satria) di Dinas Perhubungan Kota Kediri Linda Nirmalasari; Trenda Aktiva Oktariyanda; Meirinawati Meirinawati; Eva Hany Fanida
Perspektif Administrasi Publik dan hukum Vol. 3 No. 1 (2026): Januari: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i1.954

Abstract

The Mapan Satria Program represents the Kediri City Government's commitment, through the Department of Transportation, to enhance public service quality in the bus transportation sector under the name Bus Satria; however, operational obstacles such as schedule unreliability and insufficient public information persist. This study aims to describe the effectiveness of the Mapan Satria Program managed by the Kediri City Department of Transportation commencing in 2023. Program effectiveness was analyzed based on Annas's (2017) seven indicators using a qualitative method with data collection through observation, interviews, and documentation. The analysis indicates that the Mapan Satria Program (Moda Angkutan Pelayanan Aman dan Nyaman Sarana Transportasi Kediri Bahagia) has not yet operated effectively. While aspects such as timeliness, work mechanisms, inter-agency cooperation, fund disbursement, and monitoring and evaluation have been implemented in accordance with regulations, others remain suboptimal, including limited human resources, service deviations, inadequate information updates, and low public utilization. Therefore, the author recommends optimizing the program by expanding socialization to the wider community, providing clear schedule information at bus stops to facilitate passengers, strengthening the operational monitoring and evaluation system, and imposing strict sanctions for deviations.
Pengaruh Niat, Sikap, dan Norma Subjektif terhadap Minat Penggunaan Aplikasi Sistem Informasi Manajemen Aset Negara (SIMAN) Versi 2 di Kantor Pelayanan Kekayaan Negara dan Lelang Surabaya Nur Laily Zumrotul Khasana; Eva Hany Fanida; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.913

Abstract

Digital transformation in the management of state property is a necessary step towards achieving transparent and accountable governance. The Minstry of Finance, through the Directorate General of State Assets, has developed the State Asset Management Information System Version 2 application as a means of digital based management, but its implementation still faces challenges related to interest in its use by work unit operators. This study aims to evaluate the impact of intentions, attitudes, and subjective norms on interest in using the SIMAN V2 application at the Surabaya State Assets and Auction Service Office using the Theory of Reasoned Action (TRA) approach. Using a quantitative design through a survey, this study was conducted at the Surabaya KPKNL with subjects being SIMAN V2 application operators in work units in the working area. Data colection techniques used a questionnaire with a Likert scale. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) using SmartPLS software. The results of the study indicate that intention, attitude, and subjective norms have a positive and significant effect on interest in using the SIMAN V2 application. This study shows that psychological and social factors play an important role in supporting technology adoption in the public sector. The conclusion emphasizes that increased interest in use can be achieved by strengthening individual intentions, forming positive attitudes, and providing workplace support. Increased socialization, ongoing technical training, and recommendations for further research institutional supportfrom agencies to optimize the use of the SIMAN V2 application.
Analisis Efektivitas Sistem Informasi Penelusuran Perkara (SIPP) bagi Pengguna Layanan Pengadilan: Studi pada Informasi Jadwal Persidangan di Pengadilan Negeri Surabaya Fajriyah Lutfiyatul Hikmah; Eva Hany Fanida; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.927

Abstract

Digital transformation in judicial institutions is aimed at improving transparency, efficiency, and legal certainty for the public. One of the main instruments in the digitization of the judiciary in Indonesia is the Case Tracking Information System (Sistem Informasi Penelusuran Perkara/SIPP), which functions as a means of case administration as well as a medium for public information disclosure. Although SIPP is considered to be running well from an administrative perspective, its effectiveness from the point of view of service users, particularly in providing information on court schedules, still shows limitations in its practical use. This study aims to analyze the effectiveness of SIPP in providing information and certainty regarding court schedules for service users at the Surabaya Class IA Special District Court. This study uses a qualitative approach with a descriptive research type. Data was obtained through in-depth interviews with service users and court officials, observation, and review of documents and system data. The analysis was conducted using the Socio-digital effectiveness framework, which focuses on three dimensions, namely user experience, citizen engagement, and public value, to examine the relationship between digital systems, user experience, and the social meaning of public judicial services. The analysis shows that the SIPP has been quite effective in providing access to court schedule information at the administrative level. This effectiveness is reflected in the openness of information access, which can be used by the public without special authentication. However, at the level of practical use, there are still limitations in terms of timeliness and consistency of information updates when there are delays or changes to the court schedule. This affects the user experience in planning attendance and shapes perceptions of the reliability of the digital information provided by the court.
INOVASI LAYANAN ELEKTRONIK MOBILE PEREKAMAN DAN AKTIVASI IDENTITAS KEPENDUDUKAN DIGITAL PENDUDUK DESA (LEMPER PEDES) DI KECAMATAN BALONGBENDO, KABUPATEN SIDOARJO Intan Putri Ramadhani; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Media Akademik (JMA) Vol. 4 No. 2 (2026): JURNAL MEDIA AKADEMIK Edisi Februari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/spmfma44

Abstract

Pelayanan publik menjadi wujud tanggungjawab pemerintah dalam memenuhi kebutuhan masyarakat atas barang, jasa dan layanan. Namun, pada pelaksanaannya layanan publik masih mengalami banyak permasalahan, sehingga pelayanan publik yang efektif dan efisien masih belum dapat tercapai dan terpenuhi. Oleh karena itu, Pemerintah mendorong terciptanya inovasi dalam pelayanan publik sebagai bentuk dari reformasi birokrasi yang berfokus pada masyarakat. Pemerintah Kabupaten Sidoarjo adalah salah satu daerah yang aktif mengembangkan inovasi, melalui ajang lomba bernama Kisi (Kompetisi Inovasi Sidoarjo) dan Salah satu Kecamatan yang berpartisipasi dalam kompetisi ini adalah Kecamatan Balongbendo dengan menciptakan sebuah inovasi Patas (Pelayanan Kecamatan di Desa). Namun seiring berjalannya waktu dan adanya permasalahan terkait rendah jumlah aktivasi IKD di Kecamatan Balongbendo, maka Pemerintah Kecamatan Balongbendo mengembangkan inovasi yang awal Patas menjadi Inovasi Lemper Pedes. Tujuan penelitian ini untuk menganalisis dan mendeskripsikan terkait Inovasi Lemper Pedes di Kecamatan Balongbendo, Sidoarjo dengan pendekatan kualitatif metode deskriptif yang pengumpulan datanya melalui dokumentasi, wawancara dan observasi. Studi ini dianalisis menggunakan indikator dari teori faktor pembentuk inovasi e-government menurut Malodia et al. (2021) yang mencakup citizen orientation, channel orintation, technology orientation, tangible outcomes, intangible outcomes dan modering factor. Hasil penelitian menunjukkan bahwa Inovasi Lemper Pedes sudah berjalan dengan baik, walaupun terdapat beberapa indikator yang belum maksimal karena masih menghadapi kendala terkait stabilitas jaringan internet, adanya kesenjangan kemampuan dan akses masyarakat dalam menggunakan smartphone, kurangnya sosialisasi untuk masyarakat, minimnya alokasi anggaran untuk perawatan dan pemeliharaan peralatan, belum terbentuknya sistem evaluasi yang sistematis dan terdokumentasi.
STRATEGI PENINGKATAN PELAYANAN TRANSPORTASI MASYARAKAT TUBAN YANG ELEGAN, AMAN, NYAMAN, DAN TERINTEGRASI (SI MAS GANTENG) DI DINAS LINGKUNGAN HIDUP DAN PERHUBUNGAN KABUPATEN TUBAN Putri Wira Triyananta; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Media Akademik (JMA) Vol. 4 No. 2 (2026): JURNAL MEDIA AKADEMIK Edisi Februari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/prjsd225

Abstract

Strategi pelayanan publik berperan penting dalam mewujudkan tata kelola pemerintahan yang efektif dan responsif. Tingginya angka kecelakaan pada usia produktif mendorong Pemerintah Kabupaten Tuban melalui Dinas Lingkungan Hidup dan Perhubungan untuk menghadirkan program transportasi umum gratis Si Mas Ganteng yang aman, nyaman, dan terintegrasi bagi pelajar dan masyarakat umum. Penelitian ini bertujuan untuk mendeskripsikan penerapan strategi pelayanan publik pada layanan transportasi Si Mas Ganteng. Jenis penelitian ini adalah de skriptif dengan menggunakan pendekatan kualitatif. Fokus penelitian menggunakan teori strategi pelayanan publik menurut Chiwawa dan Wissink yang terdiri dari lima indikator, yaitu clarity of goals (kejelasan tujuan dan sasaran), alignment of resources (penyelarasan sumber daya), performance measurement and reporting (pengukuran dan pelaporan kinerja), collaboration and stakeholder engagement (kolaborasi dan keterlibatan pemangku kepentingan), continuous improvement (peningkatan berkelanjutan). Teknik pengumpulan data menggunakan wawancara, observasi, dan dokumentasi. Analisis data dilakukan dengan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan perlu penyesuaian rute terutama di rute Tuban-Bojonegoro, antusias penumpang yang tinggi mengakibatkan keterbatasan armada, belum tersedianya halte sesuai standar, serta belum tersedianya tempat kritik dan saran bagi pengguna layanan. Adapun saran peningkatan pelayanan Si Mas Ganteng meliputi penambahan armada dan rute, penyediaan halte sesuai standar pelayanan, dan pengelolaan kritik dan saran.
Co-Authors Agustyas Putri, Novia Ahmad Rizal Zakky Ghufron Alfina Fajrin Fauziah Alhandi Buditama Almy Aprilia Azizi Hasib Amin Nati Karmilah Anisa Dwi Asmaranti Arya Pranata Wijaya Atika Milasari Azeria Diazpitaloka Putri Sulistyono Azzahra Zaitira Meiyasa Badrudin Kurniawan Bella Nofita Ramadani Dhony Femilian Renaldi Dicken Naluraning Yasmara Dwi Febi Kartika Dwieka Septiani Adiwinoto Dyah Eka Pratiwi EVA HANY FANIDA Eva Hany Fanida FAHMI AFRIZAL Fajriyah Lutfiyatul Hikmah Firdausi Nuzulla Isnainy FITROTUN NISWAH Gali Artha Cendana Indah Prabawati Inggil Wanudya Anarti Intan Putri Ramadhani Juliana Mas Kinanti Saragih Khoiru Ummah Lailatul Fadiyah Linda Nirmalasari Lisa Rara Hingis Liza Alvini Sahrin Mahfundoh Isnaini MEIRINAWATI Meirinawati Meirinawati Melda Fadiyah Hidayat, Melda Fadiyah Mirtha Ilmi Muhaiyinatun Masturo Natasya Salsabila Pramudita Nur Laily Zumrotul Khasana Putri Wira Triyananta Rahaju , Tjitjik Rahma Sari, Novi Redika Widya Prabaningrum Shafinaz Sukardi, Salsa Izza Shifani Fitri Sauli Siti Rochmah Soesilo Zauhar Syafiyatul Fakhomah Tauran, T.