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All Journal Publika Wacana, Jurnal Sosial dan Humaniora Community Development Journal: Jurnal Pengabdian Masyarakat Aplikasi Administrasi: Media Analisa Masalah Administrasi Jurnal Media Akademik (JMA) Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Jurnal Hukum, Administrasi Publik dan Negara
Trenda Aktiva Oktariyanda
Unknown Affiliation
Religion Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Inovasi Pelayanan Kepegawaian Melalui Aplikasi Rumah ASN di Badan Kepegawaian Daerah Provinsi Jawa Timur Anisa Dwi Asmaranti; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.863

Abstract

Digital transformation in public service delivery encourages government to implement service innovations that are effective, efficient, transparent, and accountable. This transformations is realized through the adoption of innovations capable of responding to public needs in a timely and accurate manner to improve service quality. The Regional Civil Service Agency of East Java Province developed the Rumah ASN Application as a digital-based personnel service innovation to support the needs of civil servants of the East Java Provincial Government and the general public. This study aims to analyze and describe the implementation of the Rumah ASN Application as an innovation in personnel services at the Regional Civil Service Agency of East Java Province. This research employs a qualitative descriptive. The analytical framework is based on the public sector process innovation theory proposed by Khodadad-Saryazdi (2022), which consists of seven key success factors: strategic alignment, governance, leadership, culture, information technology and information system, process actors, and performance evaluation. Data were collected through interviews, observations, and documentation. The findings indicate that the implementation of the Rumah ASN Application has generally been conducted well, but it has not yet reached optimal. Challenges identified for optimizing this service including the needs for continuous user socialization during system updates, optimization of service features for civil servant capacity building, strengthening administrative capacity and cross-sectoral coordination, and the developing the application into a mobile application version.
Pengaruh Inovasi Pelayanan SOS MAS (Service on Saturday di Kecamatan Kebomas) terhadap Kepuasan Masyarakat Natasya Salsabila Pramudita; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.866

Abstract

The majority of Kebomas District's residents are connected to working hours during government office hours (Monday through Friday), which creates access obstacles in administering public services due to the high population density and busy community life. In response to these time constraints, the SOS MAS (Service On Saturday in Kebomas District) invention was introduced, which offers services on Saturdays. However, the implementation of this innovation still faces challenges in the form of a low social integration rate and a restricted range of public services that have the potential to sway public opinion. The goal of this research is to assess how the SOS MAS innovation affects community happiness in Kebomas District. A quantitative technique with an associative approach is used in this research. Through an unintentional sampling method, questionnaires were given to 86 individuals in order to gather primary data. With the aid of SPSS, the determinant coefficient and a simple linear regression test were used to analyze the data. The study's findings reveal that the SOS MAS invention has a favorable and substantial influence on community happiness. The regression coefficient of 0.969 and a significance level of 0.000 <0.05 support this. The innovation variable accounted for 59.7% of public happiness, while the remaining 40.3% was impacted by variables not included in the study model, according to the coefficient of determination (R2) test. This result supports the notion that the efficacy of service innovation outside of working hours is a major element in boosting happiness for individuals with limited time. The SOS MAS innovation has been shown to greatly improve public satisfaction. Agencies are encouraged to improve their communication and outreach efforts as well as create SOS MAS innovations that maximize the advantages of innovations that meet community needs.
Kualitas Pelayanan Publik pada Bus Trans Jatim Koridor II Rute Mojokerto-Surabaya Azeria Diazpitaloka Putri Sulistyono; Meirinawati Meirinawati; Eva Hany Fanida; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.868

Abstract

Public transportation plays an important role in supporting community mobility and accelerating regional economic growth. To improve public transportation services in East Java, the East Java Provincial Transportation Agency introduced the Trans Jatim Bus system. However, its implementation still faces several challenges, including long bus arrival times, the use of mobile applications that are difficult for elderly users, and inconsistencies in the availability of supporting facilities such as seating and trash bins at bus stops. This study aims to analyze the quality of Trans Jatim Bus services based on the service quality dimensions proposed by Wirtz and Lovelock. The research employs a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, and analyzed using stages of data collection, data reduction, data presentation, and conclusion drawing. The findings indicate that reliability has not met service standards due to prolonged waiting times. Responsiveness and assurance were found to meet service standards, as passengers expressed satisfaction with service responses and complaint handling. Empathy was considered adequate, although accessibility issues for elderly passengers remain. Tangible aspects were also sufficiently met, but inconsistencies were found in the provision of seating and trash bins at several bus stops. Based on these findings, the study recommends increasing the number of buses on corridor 2, evaluating bus schedules, conducting public awareness campaigns, and ensuring the consistent provision of seating and trash bins at all bus stops to improve overall service quality.
Co-Authors Agustyas Putri, Novia Ahmad Rizal Zakky Ghufron Alfina Fajrin Fauziah Alhandi Buditama Almy Aprilia Azizi Hasib Anisa Dwi Asmaranti Arya Pranata Wijaya Atika Milasari Azeria Diazpitaloka Putri Sulistyono Azzahra Zaitira Meiyasa Badrudin Kurniawan Bella Nofita Ramadani Dhony Femilian Renaldi Dicken Naluraning Yasmara Dwi Febi Kartika Dwieka Septiani Adiwinoto Dyah Eka Pratiwi EVA HANY FANIDA Eva Hany Fanida FAHMI AFRIZAL Firdausi Nuzulla Isnainy FITROTUN NISWAH Gali Artha Cendana Indah Prabawati Inggil Wanudya Anarti Juliana Mas Kinanti Saragih Khoiru Ummah Lisa Rara Hingis Liza Alvini Sahrin Mahfundoh Isnaini MEIRINAWATI Meirinawati Meirinawati Melda Fadiyah Hidayat, Melda Fadiyah Muhaiyinatun Masturo Natasya Salsabila Pramudita Rahaju , Tjitjik Rahma Sari, Novi Redika Widya Prabaningrum Shafinaz Sukardi, Salsa Izza Shifani Fitri Sauli Siti Rochmah Soesilo Zauhar Syafiyatul Fakhomah Tauran, T.