Article Per Year (5 Year)
p-Index From 2020 - 2025
3.346
P-Index
This Author published in this journals
All Journal Diglosia Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Pendidikan Fisika dan Teknologi Jurnal Perspektif: Jurnal Kajian Sosiologi dan Pendidikan Al-Kharaj: Journal of Islamic Economic and Business Al-Ittijah : Jurnal Keilmuan dan Kependidikan Bahasa Arab Jurnal Fakultas Keguruan dan Ilmu Pendidikan UNISA Kuningan PROFESSIONAL HEALTH JOURNAL Jurnal Manajemen DIVERSIFIKASI International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Joong-Ki : Jurnal Pengabdian Masyarakat Empowerment Jurnal Mahasiswa Psikologi Universitas Buana Perjuangan Karawang Jurnal: International Journal of Engineering and Computer Science Applications (IJECSA) Inspirasi Dunia: Jurnal Riset Pendidikan dan Bahasa Jurnal Civil Engineering Study STATISTIKA Joong-Ki Pelayanan Unggulan: Jurnal Pengabdian Masyarakat Terapan Joong-Ki J+Plus: Jurnal Mahasiswa Pendidikan Luar Sekolah
Nurul Fitriani
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

Published : 22 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Civil Engineering Study

 1 
Evaluasi Kinerja Pelayanan Terminal Tipe C Belik di Kabupaten Pemalang sebagai Upaya Peningkatan Layanan Transportasi Publik Difanda Arjun Navia; Destria Rahmita; Nurul Fitriani; Setia Hadi Pramudi
Jurnal Civil Engineering Study Vol. 5 No. 02 (2025): Jurnal Civil Engineering Study
Publisher : Civil Engineering of Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/ces.v5i02.1468

Abstract

This research aims to evaluate the performance of Type C Terminal Belik in Pemalang Regency and to formulate improvement strategies. The methods used include user surveys, field observations, and interviews, complemented by an analysis of the Customer Satisfaction Index (CSI) and SWOT. The survey results from 100 respondents indicate that the majority of users are productive-age males working in the informal and private sectors. The CSI value of 59.25% indicates that users' satisfaction is in the 'fairly satisfied' category. The inventory of services shows that although most basic facilities such as waiting rooms, parking areas, and breastfeeding rooms are available, there are still shortcomings in safety, cleanliness, as well as information and complaint media. SWOT analysis produces improvement strategies that include optimizing infrastructure, enhancing human resource capacity, utilizing information technology, and cross-sector partnerships. This research shows that improving the overall and sustainable quality of terminal services is essential to realize terminals as safe, comfortable, and efficient public transportation hubs. Recommendations are provided so that terminal managers can use the results of this evaluation as a basis for service improvement in accordance with the standards set by the government.
Co-Authors Aan Pathiyah Ad'ha Ramadhani Ade Anggraini Kartika Devi Adhim Vayla Rahmadio Mijaya Alfino Pramuji Akbar Ali, Karnila Amriani Amriani Anita Rahmiwati Bambang Istiyanto Bambang Suhada Destria Rahmita Difanda Arjun Navia Eka Yuniar Ernawati Elvi Sunarsih Erianjoni Erianjoni Erry Sunarya Firliana Angela Maulidina Gunawan Gunawan Helna Wardhana Husain Husain Ica Melvira Pratiwi Iqlimatul Inayah Ya’kub Irdianti Irdianti Joko Purwanto Kokom Komariah Lia Safira Melik Budiarti Muhammad Irwan Ardiasyah Muhrajan Piara Noviyati Husnul Khatimah Nur Alam Fajar Nur Suci Anggraeni Nurariqa Ahmad Nurhidayati Nurhidayati Putri Pradani, Adhistami Rahmawati Maulidia Reny Tri Febriani Renzy Dwi Mawarni Riza, Wina Lova Rosidin, Odien Rostika Flora Santoso, Heroe Setia Hadi Pramudi Siti Suryani Sutrio Wawan Andi Saputra Wihartari Yuli Widiyono Zulkarnain, Mohammad