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Parawu, Hafiz Elfiansyah
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ANALISIS KUALITAS PELAYANAN STATISTIK TERPADU (PST) BADAN PUSAT STATISTIK DI KABUPATEN JENEPONTO Wahyuli, Ririn Anugrah; Parawu, Hafiz Elfiansyah; Yusuf, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 5 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i5.12100

Abstract

Tujuan penelitian ini adalah untuk mengetahui Analisis Mutu Pelayanan Terpadu (PST) Badan Pusat Statistik Kabupaten Jeneponto yang berfokus pada mutu pelayanan. Kualitas pelayanan merupakan salah satu variabel yang menentukan tercapainya tujuan dan berhubungan langsung dengan kepuasan masyarakat/pengunjung dalam proses pelayanan yang diberikan. Penelitian ini menggunakan penelitian kuantitatif dengan jenis penelitian deskriptif, yaitu menganalisis data dengan mendeskripsikan atau mendeskripsikan data yang telah dikumpulkan sebagaimana adanya, yang berkaitan dengan kualitas Pelayanan Statistik Terpadu (PST) Badan Pusat Statistik Kabupaten Jeneponto dengan 42 responden sebagai pengguna data. Statistik dipilih menggunakan teknik incidental sampling dan data penelitian berupa angka dan analisis menggunakan statistika. Hasil penelitian menunjukkan bahwa kualitas pelayanan dikategorikan baik. Hal ini dapat dilihat dari rekapitulasi masing-masing indikator antara lain: Indikator Tangible dengan persentase 3,19 (79,55%), Indikator Reliabilitas dengan skor rata-rata 4,13 (82,65%), Indikator Responsivitas dengan skor rata-rata 4,49 (89,86%), Indikator Assurance dengan skor rata-rata 4,19 (83,80%), Indikator Empati dengan skor rata-rata 4,28 (85,73%).
Pengaruh Budaya Organisasi Terhadap Kualitas Pelayanan Di Dinas Tenaga Kerja Dan Transmigrasi Kabupaten Gowa Hamsiah, ST; Malik, Ihyani; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 1 (2022): Februari 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i1.5374

Abstract

This study purposed to find out the influence of organizational culture on service quality at the Manpower and Transmigration Office of Gowa Regency. This study used the method.  Data collection techniques used a questionnaire in the form of a checklist and documentation. The data were analyzed by using descriptive statistics with a simple linear regression formula. The data was explained in the form of tables, frequency and narrative of the processed data with SPSS. The results showed that the influence of organizational culture on service quality at the Manpower and Transmigration Office of Gowa Regency was very significant, namely the effect of self-awareness (X1) on service quality (Y) of 0.102 or 10.2%, the effect of aggressiveness (X2) on quality. service (Y) was 0.069 or 6.9%, the influence of personality (X3) on service quality (Y) was 0.027 or 27%, the effect of performance (X4) on service quality (Y) was 0.290 or 29%, and the influence of team orientation (X5) on service quality (Y) of 0.243 or 24.3% which indicated that organizational culture affects service quality and also influenced by other variables that had not been examined in this study. Therefore, the hypothesis in the study was accepted because it was supported by a significance value.Keywords: Influence, Organizational Culture, Public Service
Responsivitas Pelayanan Pengaduan Masyarakat Di Kantor Kepolisian Sektor Alla Kabupaten Enrekang Sofianti, Maya; Malik, Ihyani; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 4 (2021): Agustus 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i4.4582

Abstract

The purpose of this study was to analyze the level of responsiveness of public complaint services at the Alla Sector Police Office, Enrekang Regency. This  study used quantitative  with quantitative descriptive research type, while the number of informants in this study were 63 people. The data collection technique used a questionnaire in the form of a checklist and used descriptive analysis techniques. The results showed that the level of responsiveness of public complaint services at the Alla Sector Police Office in Enrekang Regency, which was measured using indicators  by Zeithaml, which consisted of indicators of responsiveness, accuracy of serving, and punctuality of service, which were in the quite good category, while the speed of serving indicators. , the accuracy of serving and the indicators of the ability to respond to community complaints were in the good category. Keywords: public service, public complaints, responsiveness
Pengaruh Kompensasi Terhadap Kinerja Perawat Honorer Di Rumah Sakit Umum Majene Zakib, Muh; Malik, Ihyani; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 2 (2021): April 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i2.3872

Abstract

This study purposed to determine how the views of honorary nurses and patients about the eligibility of receiving compensation for honorary nurses at Majene General Hospital. This type of research used descriptive quantitative method, the population in this study were honorary nurses at the general hospital in the district of Majenene, which amounted to 477 honorary nurses (if the population was smaller than the sample then all were examined (saturated / census sample. This study used three data collection techniques  were observation, questionnaire and documentation, while the data analysis used questionnaire, data presentation and conclusion. The results showed that the effect of work motivation (x) on employee performance (y) based on regression testing found that the H_0 was rejected and  H_1 accepted so that it was found that compensation affects the performance of honorariums in the Majene area general hospital, most agree with the compensation given to nurses to improve the performance of honorary nurses.This study purposed to determine how the views of honorary nurses and patients about the eligibility of receiving compensation for honorary nurses at Majene General Hospital. This type of research used descriptive quantitative method, the population in this study were honorary nurses at the general hospital in the district of Majenene, which amounted to 477 honorary nurses (if the population was smaller than the sample then all were examined (saturated / census sample. This study used three data collection techniques  were observation, questionnaire and documentation, while the data analysis used questionnaire, data presentation and conclusion. The results showed that the effect of work motivation (x) on employee performance (y) based on regression testing found that the H_0 was rejected and  H_1 accepted so that it was found that compensation affects the performance of honorariums in the Majene area general hospital, most agree with the compensation given to nurses to improve the performance of honorary nurses.
PENERAPAN ETIKA BIROKRASI DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PANGKEP Ali, Nur Annisa; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 3 (2023): Juni 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i3.11877

Abstract

Tujuan penelitian ini adalah untuk mengetahui apakah terdapat kesamaan dalam pelayanan publik, keadilan dalam pelayanan publik, tingkat tanggung jawab pegawai dalam pelayanan publik dan loyalitas pegawai yang menitikberatkan pada etika birokrasi. Etika birokrasi sebagai seperangkat nilai yang menjadi acuan atau panduan bagi tindakan manusia dalam organisasi. Metode penelitian ini menggunakan penelitian kualitatif dengan tipe deskriptif. Lokasi penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pangkep. Dengan 9 informan terkait judul penelitian, teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini dapat disimpulkan bahwa penerapan etika birokrasi dalam pelayanan publik masih perlu ditingkatkan agar masyarakat benar-benar mendapatkan pelayanan yang maksimal, hal ini dapat dilihat dari: 1) masih terdapat tindakan nepotisme dalam pemberian pelayanan dengan diskriminatif pelayanan kepada masyarakat, 2) Dari segi keadilan, Masih ada tindakan diskriminatif dalam pelayanan. 3) Dari sisi tanggung jawab, perlu adanya kerjasama yang baik, pengawasan dan tindakan tegas terhadap petugas dalam melaksanakan tugasnya dan 4) Loyalitas karyawan juga masih kurang dalam aturan, masih ada karyawan yang melanggar aturan yang ada.Kata kunci: Etika, Birokrasi, Pelayanan Publik.
Pengaruh Kepemimpinan Terhadap Kinerja Pegawai Pada Kantor Badan Pertanahan Nasional Kabupaten Gowa Fauzan, Muh Nur; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 3 (2023): Juni 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i3.11492

Abstract

This study aims to determine the effect of leadership on employee performance at the Gowa Regency National Land Agency. Leadership is a determining factor in an organization or company. The type of research used is quantitative research. The data sources used in this study are primary data sources and secondary data. Data collection techniques using observation and questionnaires with the number of respondents 50 people. Respondent data were analyzed by simple linear regression using SPSS version 25 application.The results of this study indicate that the leadership at the Office of the National Land Agency of Gowa Regency got results of 89.3% which was classified as very good. The performance of employees get results of 88.5% which is also classified as very good. Then the results of the T test, the regression coefficient value for the Employee Performance Variable is 0.965 with a significance of 0.000 which is smaller than 0.05 indicating that leadership has a significant influence on employee performance.
PENERAPAN ETIKA BIROKRASI DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PANGKEP Ali, Nur Annisa; Mahsyar, Abdul; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 3 (2023): Juni 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i3.11877

Abstract

Tujuan penelitian ini adalah untuk mengetahui apakah terdapat kesamaan dalam pelayanan publik, keadilan dalam pelayanan publik, tingkat tanggung jawab pegawai dalam pelayanan publik dan loyalitas pegawai yang menitikberatkan pada etika birokrasi. Etika birokrasi sebagai seperangkat nilai yang menjadi acuan atau panduan bagi tindakan manusia dalam organisasi. Metode penelitian ini menggunakan penelitian kualitatif dengan tipe deskriptif. Lokasi penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pangkep. Dengan 9 informan terkait judul penelitian, teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini dapat disimpulkan bahwa penerapan etika birokrasi dalam pelayanan publik masih perlu ditingkatkan agar masyarakat benar-benar mendapatkan pelayanan yang maksimal, hal ini dapat dilihat dari: 1) masih terdapat tindakan nepotisme dalam pemberian pelayanan dengan diskriminatif pelayanan kepada masyarakat, 2) Dari segi keadilan, Masih ada tindakan diskriminatif dalam pelayanan. 3) Dari sisi tanggung jawab, perlu adanya kerjasama yang baik, pengawasan dan tindakan tegas terhadap petugas dalam melaksanakan tugasnya dan 4) Loyalitas karyawan juga masih kurang dalam aturan, masih ada karyawan yang melanggar aturan yang ada.Kata kunci: Etika, Birokrasi, Pelayanan Publik.
ANALISIS KUALITAS PELAYANAN STATISTIK TERPADU (PST) BADAN PUSAT STATISTIK DI KABUPATEN JENEPONTO Wahyuli, Ririn Anugrah; Parawu, Hafiz Elfiansyah; Yusuf, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 5 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i5.12100

Abstract

Tujuan penelitian ini adalah untuk mengetahui Analisis Mutu Pelayanan Terpadu (PST) Badan Pusat Statistik Kabupaten Jeneponto yang berfokus pada mutu pelayanan. Kualitas pelayanan merupakan salah satu variabel yang menentukan tercapainya tujuan dan berhubungan langsung dengan kepuasan masyarakat/pengunjung dalam proses pelayanan yang diberikan. Penelitian ini menggunakan penelitian kuantitatif dengan jenis penelitian deskriptif, yaitu menganalisis data dengan mendeskripsikan atau mendeskripsikan data yang telah dikumpulkan sebagaimana adanya, yang berkaitan dengan kualitas Pelayanan Statistik Terpadu (PST) Badan Pusat Statistik Kabupaten Jeneponto dengan 42 responden sebagai pengguna data. Statistik dipilih menggunakan teknik incidental sampling dan data penelitian berupa angka dan analisis menggunakan statistika. Hasil penelitian menunjukkan bahwa kualitas pelayanan dikategorikan baik. Hal ini dapat dilihat dari rekapitulasi masing-masing indikator antara lain: Indikator Tangible dengan persentase 3,19 (79,55%), Indikator Reliabilitas dengan skor rata-rata 4,13 (82,65%), Indikator Responsivitas dengan skor rata-rata 4,49 (89,86%), Indikator Assurance dengan skor rata-rata 4,19 (83,80%), Indikator Empati dengan skor rata-rata 4,28 (85,73%).
Pengelolaan Arsip Elektronik Sistem Surat Masuk Dan Surat Keluar Di Kantor Kementerian Hukum Dan Hak Asasi Manusia Sulawesi Selatan Pratiwi, Rizky Amalia; Madani, Muhlis; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 6 (2023): Desember 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i6.12103

Abstract

This study purposed to find out the Electronic Archive Management of the Incoming and Outgoing Mail System at the Regional Office of the Ministry of Law and Human Rights of South Sulawesi during the implementation of the online incoming and outgoing mail system application. This study used descriptive qualitative research. Data collection techniques were observation, interviews and documentation. The results of this study showed that from the aspects of 1) the creation and storage of managing electronic archives had been integrated into the SISUMEKER Incoming and Outgoing Mail System application at the Regional Office of the Ministry of Law and Human Rights of South Sulawesi, 2) distribution and use, in the management of electronic archives. implementing the incoming and outgoing mail system application as the way in which the use of the application could be easier for employees, 3) maintenance in the SISUMEKER Electronic Archive Management was carried out properly. It was known from the ability to maintain  in accordance with the plan. It maintained the quality of the management each account  SISUMAKER. Also the employees routinely did backup data so that archives were kept safe, 4) disposition of the SISUMAKER Incoming and Outgoing System Electronic Archive Management had been carried out in stages and it run through the sisumaker application.
MANAJEMEN KEARSIPAN DALAM MENINGKATKAN PELAYANAN ADMINISTRASI DI KANTOR DESA MUARA KECAMATAN TONRA KABUPATEN BONE Amir, Sartika; Setiawati, Budi; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 4 No. 5 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i5.12107

Abstract

This study purposed s to determine the management of records in improving administrative services. at the Muara Village Office, Tonra District, Bone Regency. This study used in  qualitative type using a descriptive type. The results of this study showed that archive management in improving administrative services at the Muara Village office (a) recording records at the Muara Village office was classified as good, (b) Control and distribution at the Muara Village office it had not run optimally because it did not use the disposition sheet for managing incoming and outgoing letters, (c) archive storage at the Muara Village office, namely by using the subject system by looking at the contents or about the letter (d) archives at the Muara Village office, it was maintained quite well in view of the fact that most of the archives were stored in a cupboard so that it was safe from the possibility of being damaged, burned, and wet, (e) the supervision of the Muara Village Head had also carried out quite good supervision in the field of archives, (f) transfer and the extermination at the Muara Village office had not run optimally because lack of understanding of employees in the transfer and destruction of archives and the absence of Standard Operating Procedure's at the Muara Village office.
Co-Authors Abdul Mahsyar Afrianti, Ainun Ahmad Taufik Alfianita, Alfianita Ali, Nur Annisa Alyas, Alyas Amal, Suci Amir, Marsya Nabila Amir, Sartika Andi Rosdianti Razak, Andi Rosdianti Ansari, Muh Isa Ansyari, Muh Isa Anwar Parawangi, Anwar Ariyanti, Nur Afrisa Ati, Rayu Budi Setiawati Burhanuddin Burhanuddin Dian Maharani, Dian Fatika Sari, Nur Aisyah Fauzan, Muh Nur Halim, Tiara Hamsiah, ST Hasriani Hasriani, Hasriani Henriani, Henriani Ihyani Malik Iman, Nurul Ihwanul Islamiyah, Andi Nur Iswadi Amiruddin Jaelan Usman, Jaelan Jemma, Jemma Karlina, Andi Khaerullah, Khaerullah Khair, Rijalul Lukman Hakim Mansur, Dwi Regina Markanita Mappamiring Mappamiring Megawati, Lisa Mone, Ansyari Muhammad Yusuf Muhammadiah Muhammadiah, Muhammadiah Muhlis Madani, Muhlis Mustakim, Maulya Naifah Musyawwir, Musyawwir Ningsih, Sukma Ayu Noviana, Henny Noviana Nur Alia, Nur Nur Halizah, Nur Nurasisah, Nurasisah Permatasari, Sriwahyuni Pratiwi, Nurul Hikma Pratiwi, Rizky Amalia Puspa, Andi Asindah Rasdiana, Rasdiana Rasmawati, Rasmawati Ratu, Andi Riskasari Riskasari, Riskasari Risnawati Risnawati Ruwaeda, Ruwaeda Salzabila, Andi Ghefira Sari, Nurmita Sinar, Sinar Sofianti, Maya Sudarmi Sudarmi Suriani Suriani Syamsi Haeriah, Andi Nur Syamsul Bahri, Andi Iqra Tahir, Nurbiah Wahyuli, Ririn Anugrah Zakib, Muh