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Renni Anggraini
Jurusan Teknik Sipil, Fakultas Teknik, Universitas Syiah Kuala
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Transportation Other

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Journal : Aceh International Journal of Science and Technology

 1 
Importance-Performance Analysis in Public Transport Level of Service: A Case Study of The Trans Koetaradja Bus in Banda Aceh Cut Mutiawati; Fitrika Mita Suryani; Renni Anggraini
Aceh International Journal of Science and Technology Vol 11, No 1 (2022): April 2022
Publisher : Graduate Program of Syiah Kuala University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (641.246 KB) | DOI: 10.13170/aijst.11.1.23146

Abstract

Traffic congestion often occurs in many cities, particularly in developing countries, mainly due to excessive private vehicles instead of public transport. To solve the problem, public transport should improve its level of services to attract more people to use it. Therefore, it is essential to observe to what extent people's satisfaction with public transport regarding its operation. This research aims to analyze the satisfaction level of bus passengers in Banda Aceh City concerning the expected satisfaction and observed performance. The passengers' satisfaction level was analyzed using the important performance analysis (quadrant analysis) method. The results showed that people's perception of the level of service of Trans Koetaradja buses was still acceptable. However, the arrival and departure time still needs to be improved. Further, dedicated bus lane planning is essential to avoid traffic jams so that the travel time can be much shorter. The fleet of operating buses is sufficient, and free-of-charge fares still need to be applied.
Importance-Performance Analysis in Public Transport Level of Service: A Case Study of The Trans Koetaradja Bus in Banda Aceh Mutiawati, Cut; Suryani*, Fitrika Mita; Anggraini, Renni; Isya, Muhammad
Aceh International Journal of Science and Technology Vol 11, No 1 (2022): April 2022
Publisher : Graduate School of Syiah Kuala University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.13170/aijst.11.1.23146

Abstract

Traffic congestion often occurs in many cities, particularly in developing countries, mainly due to excessive private vehicles instead of public transport. To solve the problem, public transport should improve its level of services to attract more people to use it. Therefore, it is essential to observe to what extent people's satisfaction with public transport regarding its operation. This research aims to analyze the satisfaction level of bus passengers in Banda Aceh City concerning the expected satisfaction and observed performance. The passengers' satisfaction level was analyzed using the important performance analysis (quadrant analysis) method. The results showed that people's perception of the level of service of Trans Koetaradja buses was still acceptable. However, the arrival and departure time still needs to be improved. Further, dedicated bus lane planning is essential to avoid traffic jams so that the travel time can be much shorter. The fleet of operating buses is sufficient, and free-of-charge fares still need to be applied.
Co-Authors . Azmeri, . Agusmaniza, Roni Ahlan, Muhammad Ahmad Irvan Antony Ahmad Suriansyah Akbar, Amanda Raju Alfa Taras Bulba Alvisyahri Alvisyahri Amirullah Amirullah Arlia, Leni Ayuni, Zafara Quratul Azmi, Rajul Baihaqi Baihaqi Bambang Yulianto Bulba, Alfa Taras Cut Mutiawati Deddy Riad Defry Basin Dewi Suswati Didik Nurhadi Edi Saputra Fadhlullah Apriandy Fadli Idris Fadli Idris Fakhrur riza Farah Fadillah Ferdiansyah Novriza Fitria Phonna Fitrika Mita Suryani Fuad Hasan Fuad Hasan Gumala Ashari Herman Herman Hermansyah . herri arnanda Hervia Yudistira Hesty Aquina, Hesty Ina Marlia Intan Wirnanda Irfan Irfan Irfan Irfan Irin Caisarina Izziah Izziah Jalil, Erlinawati Joly Srianty Khuzaifah Khuzaifah Lela Kusuma Leni Arlia Liza Karmina Lufthie, Muhammad M. Khair Jauhari, M. Khair Mirza Sofyan Mochammad Afifuddin Mufazzil Yusra Muhammad Ahlan Muhammad Isya Mukhlis Ramli Muttaqin Muttaqin Najwan, Nurul Nazariani Nazariani Noer Fadhly Nova Viyantimala Novitawati Novitawati Nura Usrina Nurlely Nurlely Pramanda, Heru Purnawati Purnawati Putri, Aqlima Rahma Dani Rahmad Saputra Rahmani, Dhuyufur Rais, Faisal Riza Ofansha Ruslan Ruslan Salmannur, Alfi Satria Mandaraira Sofi Marlinda Sofyan M. Saleh Sofyan M. Saleh Sofyan M. Saleh Sofyan M. Saleh Sri Budiani Sugiarto S Sugiarto Sugiarto Sugiarto Sugiarto Sugiarto Sugiarto Sumarni Sumarni Suriyadi Suriyadi Suryani*, Fitrika Mita Syafriana ., Syafriana Taqwadin, Abda Syakura Tasya Kumala Taufiq, Luthfi Chaliqi Teuku Fadrial Mahfud Teuku Zulhadi Tri Handayani Wahyu Rianda Wirnanda, Intan Yusria Darma Yusril Mahendra Zafara Quratul Ayuni Zubir Zubir