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All Journal Jurnal Simantec JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) Infotekmesin JITU : Journal Informatic Technology And Communication Akrab Juara : Jurnal Ilmu-ilmu Sosial ABDI SABHA (Jurnal Pengabdian kepada Masyarakat) Jurnal Penelitian Sistem Informasi Jurnal Ilmiah Nusantara Jurnal Rekayasa Informasi Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Switch: Jurnal Sains dan Teknologi Informasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Mars: Jurnal Teknik Mesin, Industri, Elektro dan Ilmu Komputer Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi Teknofile, Jurnal Sistem Informasi
Ito Setiawan
Unknown Affiliation
Religion Aerospace Engineering Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Social Sciences

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Analisis Kualitas Layanan Menggunakan Framework ITIL V3 Domain Service Operation Website Akademik Muhammad Asfari Alkaromi; Akhmal Angga Syahputra; Muhammad Asnafi Alkaromi; Ahnaf Vanning Al Haq; Ito Setiawan
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 2 No. 4 (2024): November : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v2i4.2668

Abstract

The advancement of information technology has transformed the management of academic systems in universities, necessitating effective and efficient IT management to support operational and administrative processes. Universitas Amikom Purwokerto uses a web-based academic system to integrate academic and administrative services. However, issues such as server connection failures often disrupt operations. Based on an ITIL V3 analysis, the system is at Maturity Level 3 (*Defined*) in problem management, with recommendations to improve real-time monitoring and process flexibility. Implementing these recommendations is expected to enhance service quality and user experience. This study aims to analyze the service quality of Universitas Amikom Purwokerto’s academic system within the service operation domain, particularly in the problem management subdomain. According to the ITIL V3 framework, the system's maturity is at the *Defined* level (Level 3), indicating that problem-handling processes are well-documented but limited in flexibility. These findings highlight the need for improvements in real-time monitoring, predictive analysis, and user feedback to better meet dynamic needs. Such recommendations are expected to improve operational effectiveness and overall user experience.
Perencanaan Enterprise Arsitektur Menggunakan Framework Togaf pada Aplikasi Srikandi : Studi Kasus : Kantor Kecamatan Baturraden Vellyn Chalista Elfanza; Vita Dwi Utami; Rindiana Putri Natasya; Rahayu Linda Kusuma; Ito Setiawan
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 2 No. 6 (2024): November : Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v2i6.608

Abstract

Information technology (IT) has developed rapidly and is known to be the most important part of all aspects of life, such as education, business, and also government. Information technology allows organizations to increase efficiency and create innovative solutions and has an important role in improving the accountability of public services, especially in the aspect of government. The development of technology in the government aspect has an important role. One of the innovations in Indonesia is the SRIKANDI (Integrated Dynamic Archives Information System) application. SRIKANDI is an application developed to digitize archive and document management in government. The development of enterprise architecture in government institutions is crucial in ensuring that information systems can support processes effectively and efficiently. This research aims to develop enterprise architecture using the TOGAF (The Open Group Architecture Framework) method on the SRIKANDI application at the Baturraden District Office. The SRIKANDI application, which is an Integrated Dynamic Archive Information System, plays an important role in digitizing government archive management. The TOGAF method was chosen for its comprehensive approach in designing, implementing, and managing information system architecture.
Analisis Faktor Penerimaan Pengguna ChatGPT dengan Menggunakan Metode TAM pada Mahasiswa Universitas Amikom Purwokerto Nurul Hani; Putri Vidia Lestari; Hanenda Putri Zamora; Ratri Ismayanti; Ito Setiawan
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 2 No. 6 (2024): November : Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v2i6.612

Abstract

In the 5.0 industrial revolution, the field of education has been impacted by the sophistication of technology. The use of ChatGPT, commonly known as AI, greatly assists users in obtaining information, one of which is the use of ChatGPT among students in completing their assignments. This research aims to analyze the factors influencing the acceptance of ChatGPT users using the Technology Acceptance Model (TAM) method among students at Amikom Purwokerto University. The TAM method is used to evaluate two main variables, namely Perceived Usefulness (PU) and Perceived Ease of Use (PEOU), as well as their impact on user attitude (Attitude Toward Using), intention to use (Behavioral Intention to Use), and actual usage by users (Actual System Use). This research uses a quantitative approach with a survey method, where data is collected through questionnaires distributed to students of Universitas Amikom Purwokerto. The analysis results show that PU and PEOU have a significant influence on user attitudes, which affects the intention to use ChatGPT, encouraging users to use ChatGPT more frequently in their activities.
Pelatihan kewirausahaan bagi Perempuan di Sekolah Ibu Bahagia (SiBa) Ito Setiawan; Prayoga Pribadi; Setyaningsih, Gustin; Nurfaizal, Yusmedi
ABDI SABHA (Jurnal Pengabdian kepada Masyarakat) Vol. 5 No. 3 (2024): Oktober
Publisher : CERED Indonesia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53695/jas.v5i3.1096

Abstract

SIBa didirikan Juni 2023, awal pendirian SIBa terbagi menjadi 2 kelas. Kegiatan SIBa cukup baik karena mendapatkan dukungan dari Dinas Pemberdayaan Perempuan, Perlindungan Anak dan Keluarga Berencana (DP3AKB) dan tokoh masyarakat di kecamatan Sirampog. Berjalannya SIBa memiliki berbagai kendala yaitu rendahnya minat masyarakat akan pentingnya Pendidikan bagi Perempuan, serta belum terbentuknya kurikulum secara jelas karena materi lebih banyak mengenai pembentukan karakter, kesehatan keluarga, keagamaan dan materi yang lebih banyak sifatnya ceramah, sedangkan materi tentang pemberdayaan ekonomi dirasa masih kurang melihat potensi kecamatan sirampog yang mayoritas adalah petani sayuran salah satunya kentang belum bisa dimanfaatkan secara optimal dari sisi ekonomi. Tujuan pelatihan dilakukan adalah untuk memberikan gambaran tentang peluang dan tantangan kepada peserta pelatihan tentang wirausaha. Tahapan pelatihan yaitu tahap persiapan, tahap pelaksanaan dan tahap evaluasi. Hasil dari pelatihan adalah meningkatnya kamampuan peserta tentang peluang usaha di lingkungan sekitar dan tantangan berwirausaha.
Perencanaan Infrastruktur Teknologi Informasi di Rumah Sakit Khusus Mata Purwokerto Menggunakan Framework TOGAF Elsa Ayunda Pratiwi; Annisa Suci Octavia; Kodir Kodir; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 6 (2024): November: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i6.445

Abstract

The development of information technology (IT) has had a significant impact on increasing the efficiency and quality of health services. Specialized Eye Hospitals, as facilities with specialized services, require IT infrastructure that can support medical and administrative operations optimally. The TOGAF framework (The Open Group Architecture Framework) offers a systematic approach to designing, managing and implementing effective IT architecture. This study aims to examine the application of TOGAF in IT infrastructure planning at a Special Eye Hospital. The research methods used include IT needs analysis, IT architecture modeling based on TOGAF, and evaluation of the architecture implementation. The research results show that the application of TOGAF is able to increase operational efficiency, speed up access to patient information, and improve overall service quality. This research contributes to providing practical guidance for other hospitals wishing to optimize their IT systems using the TOGAF approach.
The Maturity Level Framework ITIL V3 dalam Mengukur Kepuasan Mahasiswa Terhadap Web Student Universitas Amikom Purwokerto Sri Wahyuningsih; Oktafia Heng Huice; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 6 (2024): November: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i6.452

Abstract

In this era of globalization, technology increasingly influences education. Students of Amikom University Purwokerto use Web Student to access academic information such as schedules and grades. Although educational technology is developing, challenges in meeting student needs still exist. Evaluation is needed to assess the effectiveness of Web Student, especially in user satisfaction. This study uses ITIL Version 3 in the service operation domain, with a Likert scale-based questionnaire to 60 respondents to measure the maturity level. The results of the maturity level include: event management 2.90, incident management 2.45, problem management 2.13, request fulfillment 2.24, and access management 3.18. Overall, the average index of all questionnaire results variables obtained was 2.58, which is on a scale of 3 out of 5 maturity levels, namely defined.
Penerapan Metode Ward and Peppard dalam Analisis Infrastruktur TI pada Global Youth Action Farica Rachman, Naura; Excel Ervinta Desty; Naura Arum Kartika; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 6 (2024): November: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i6.456

Abstract

Global Youth Action is a company engaged in youth empowerment with a focus on supporting the achievement of Sustainable Development Goals (SDGs) through the collaboration of various youth movements in Indonesia and internationally. However, the company still faces challenges in terms of infrastructure and information system (IS) applications that are not fully capable of supporting business processes optimally. One of the main obstacles is the limited human resources who have expertise in managing SI and information technology (IT) effectively. In preparing the SI strategic planning framework, this research uses the Ward and Peppard approach to analyze company needs. The analysis process includes mapping the company's internal and external environment through Value Chain Analysis and SWOT Analysis, as well as grouping the application portfolio using McFarlan Strategic Grid. The results of this research recommend the development of various applications such as the Global Youth Action Website application, SAP application, customer service information system, asset information system, and executive information system. These recommendations are expected to provide strategic direction for the global youth action company, as well as improve IT HR competencies and strengthen the application portfolio to support the sustainability of business processes at Global Youth Action.
Analisis Tingkat Kepuasan Mahasiswa dalam Pengisian KRS di Website Student Universitas Amikom Purwokerto Menggunakan Metode EUCS Priyanti, Dika; Fadhila Intan Cahyaningrum; Dimas Sigit Purnomo; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 6 (2024): November: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i6.463

Abstract

Student Web is an information system developed by Amikom University Purwokerto to assist students in managing academic administration, including filling out Study Plan Cards (KRS). However, this website often experiences disruptions and errors during KRS filling periods with high access, resulting in difficulties in accessing, delays in course selection, and schedule conflicts. This has an impact on student satisfaction in using the service. This research aims to measure the level of user satisfaction with the quality of the Amikom University Purwokerto Student Website on the KRS filling feature, using the End User Computing Satisfaction (EUCS) method. The sample consisted of 100 active students at Amikom University, Purwokerto. The results of the hypothesis test show that there is 1 variable that does not show a significant influence, namely the content variable, and there are 4 variables that have an influence, namely accuracy, format, ease of use and timeliness.
Analisis Kepuasan Pengguna Website Zahira Media Publisher Menggunakan Metode End User Computing Satisfaction (EUCS) Adinda Arininta Loysiana; Shafni Nur Hikma; Falia Nur Afifah; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 6 (2024): November: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i6.473

Abstract

This study aims to analyze user satisfaction with the website of Zahira Media Publisher, a publishing company that has been operating since 2012. Using a descriptive analysis method and a quantitative approach, this study collected data through a questionnaire designed based on the End User Computing Satisfaction (EUCS) model. The five main variables analyzed include content, accuracy, format, ease of use, and timeliness of information. The results showed that the quality of content and the accuracy of information greatly influenced user satisfaction. In addition, the ease of use of the website is also an important factor that improves user experience. that improves user experience. Although the Zahira Media Publisher website offers a wide range of publishing services, there are some obstacles, especially in the process of registering new user accounts, which can hinder access to key features. This research provides recommendations for improvements in website design and functionality to increase user satisfaction and customer loyalty.
Analisis Kepuasan Pengguna Website Repository Universitas Amikom Purwokerto menggunakan Metode System Usability Scale (SUS) Nur Adiya, Az Zahra Dwi; Anindya Fidela; Dea Lili Anggraeni; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 6 (2024): November: Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i6.474

Abstract

This study aims to analyze user satisfaction with the Universitas Amikom Purwokerto repository website using the System Usability Scale (SUS) method. In the digital era, online repositories play a crucial role as a platform for storing, managing, and distributing academic work, supporting academic activities and knowledge exchange. However, observations indicate that the repository website faces challenges in accessibility, including unintuitive navigation, difficult-to-understand menus, and limited language options, as it is only available in English. Through a SUS survey involving 100 respondents, an average SUS score of 46 was obtained, falling into the "Not Acceptable" category with a grade of "F" and an adjective rating of "Poor." This result indicates that the website’s usability is insufficient and requires improvement. Recommendations include enhancing navigation, ensuring interface consistency, providing a dual-language option (Indonesian and English), improving website speed, and conducting regular user satisfaction evaluations. These improvements aim to optimize the Universitas Amikom Purwokerto repository website, thereby providing a better user experience and effectively supporting academic activities and the dissemination of academic work.  
Co-Authors Abdillah Teguh Permana Abdul Azis Abdul Khohar Adam Satria Mahendra Adhim Tanfitra Adinda Arininta Loysiana Ahnaf Vanning Al Haq Akhmal Angga Syahputra Akto Hariawan Amanda Ayu Novitasari Anastasya Yuniar Andini Diyas Saputri Aniec Anafisah Pratiwi Anindya Fidela Anjar Sylvia Rahmawati Annisa Suci Octavia Anung Supriyadi Ari Fattah Fuaddin Arindia Nur Zahra Arisanti Dwi Safitri Ariska, Ariska Nurul Habibah Asha Nuril Jannah Astrid, Astriditiya Laila Nur Fadilah Banu Dwi Putranto Bayu Effendi Bibit Waluyo Cannes Lingga Yogario Dafa Arta Anggara Dani Khoirul Wafa Dea Lili Anggraeni Desvita, Amanda Dimas Sigit Purnomo Disi Fasa Tri Rahmawati Dita Lukitasari Diva Resti Hidayah Dwi Amelia Dwi Krisbantoro Elsa Ayunda Pratiwi Epa Latifah Erika Luthfi Afifah Excel Ervinta Desty Fadhila Intan Cahyaningrum Fahmi An Naafi Fakhrul Akif Maulana Putra Falia Nur Afifah Faozan Dwiki Ramadana Faradina Novi Lakshita Farah Fadhilah Farica Rachman, Naura Fauzan Dwicah Saputra Feishal Azriel Arya Putra Fiby Nur Afiana Fikri Aditnya Pratama Fisabilla Tidar Yoga Pratama Ghois Abdullah Akmal Gilang Satria Mahardhika Handika Anjas Himawan Hanenda Putri Zamora Hendry Kus Hermawan Ika, Ika Komalasari Iqbal Yusuf Azhari Irmawati Tri Wahyuni Jenny Juniarlie Johan Suryani Kodir Kodir Krisna Bagus Samboro Kusumas Astri Anggraeni Laela Uswatun Hasanah Lailatur Rochmah Lifa Sholiah M. Fikriyadi Maulana Mauly Chandra Gumilang Melida Ratna Utami Muhammad Amrizal Muhammad Asfari Alkaromi Muhammad Asnafi Alkaromi Naura Arum Kartika Nauralia Syifa Ayunda Nur Adiya, Az Zahra Dwi Nur Cahyani, Sinta Nurul Hani Oktafia Heng Huice Prayoga Pribadi Priyanti, Dika Putri Vidia Lestari Rahayu Linda Kusuma Rahmat Aji Prasetyo Ratri Ismayanti Rema, Rema Sekar Nuriani Retno Waluyo Retno Waluyo Rindiana Putri Natasya Ririt Farihatul Kamilah Risqi Faturohman Salsa Fathaturrahma Sekar Ajeng Ramadhani Septiana Nur Hidayah Setiana Dwi Maghfiroh Setyaningsih, Gustin Shafni Nur Hikma Sitaresmi Wahyu Handani Sri Wahyuningsih Titin Amelia Ulfa Inayatun Umar Abdul Abid Vellyn Chalista Elfanza Vita Dwi Utami Wahyu Dwi Purwoprasetyo Wahyu Putra Pratama Wahyuni, Novita Wahyuning Tyas Saraswati Wakhid Sayudha Rendra Graha Alrashid Widiyana Mustofiyah Yusmedi Nurfaizal Zanela Anania Syafikah Zhoni Zhonatan Prabowo Zuhriyatul Lubna